Swamp Industries Reviews 

44
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Wasted time trying to shop on their website. Their payment system repeatedly failed, so I cancelled the order. I won’t be dealing with this company again — if they can’t process a basic payment, they’... See more

Company replied

Rated 5 out of 5 stars

Simple, nicely functional website with no waste-of-time pop ups or junk, quality products at reasonable prices, helpful staff, no fuss return policy. Just excellent, and if you live in Canberra then... See more

Rated 5 out of 5 stars

I have purchased from this business a few times an every time was just amazing product quality 👌 staff impeccable service an follow up Never a drama experience the professional abundance... See more

Rated 5 out of 5 stars

THANKYOU Swamp team ,,my orders were perfect ,,I am more than happy with the Ease of perchase ,,the fast service is second to none ,,I am impressed how quick I recieved my order ,, and the products... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Pro audio cables for musical equipment including guitar leads and microphone cable. Multicore cables with stage box suit a range of live sound and studio recording scenarios.


Contact info

3.7

Average

TrustScore 3.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(44)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Can't even process payments

Wasted time trying to shop on their website. Their payment system repeatedly failed, so I cancelled the order. I won’t be dealing with this company again — if they can’t process a basic payment, they’re not worth my time.

June 27, 2026
Unprompted review
Swamp Industries logo

Reply from Swamp Industries

Hi Graham, thank you for your review!

We're sorry you've had some difficulty when checking out. This is quite odd to read, as I do not see any checkout errors in our system from the date of your review, where our 'failed orders' should appear - would you mind perhaps reaching out to us at support@swamp.net.au with a little further information on your purchase, with the payment method you tried to use? This would help us investigate any payment problems which may have occurred without our knowledge, as it appears the website checkout process has been functioning well, with many sales coming through as usual.
Your further information would be a great assistance to us ensuring these types of issues do not occur in the future, thank you, and our apologies for the difficulty with checking out.

Rated 5 out of 5 stars

Excellent, and even better if you live in Canberra!

Simple, nicely functional website with no waste-of-time pop ups or junk, quality products at reasonable prices, helpful staff, no fuss return policy.
Just excellent, and if you live in Canberra then same day pick-up makes it perfect!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great value for money

These are the second set of diecast hoops I've purchased from Swamp and I gotta say that I'm very pleased with them . Half the cost of pearl / ludwig or Tama hoops and probably come out of the same factory. Easy online purchase and have multiple payment and postage options

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Do it

I have purchased from this business a few times an every time was just amazing product quality 👌 staff impeccable service an follow up Never a drama experience the professional abundance for yourself. Just Do It !! Swampy will look after ya mate.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Top Service and Product

Our recent purchase of 3 x Joyo JM-03 Wireless guitar systems exceeded our expectations. The service from Swamp was top notch and we're very happy with our experience. Thank you

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

It doesn't get any better than this !!

Living in the United States , I think I've gotten used to the hit of miss customer service from large sellers . My experiences with Swamp Industries has been an incredible experience .. from placing my order , to follow up when there was a glitch in the product itself .. to the extraordinary hands on approach of making sure the replacement was perfect .. even a refund to cover my shipping . I can't say enough good things about this company .. except.. why can't we have them in the US as well ?? Thank you Tim and Jonny for everything !!

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent seller

Excellent seller. Selection and pricing competitive, packaging was well done, item was safely protected, and promptly sent. I have no hesitation in recommending Swamp Industries

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Regular happy customer.

I have been a regular customer of SWAMP for over five years. I have always found them to be great value, and extremely responsive and helpful. Quick service, and if there is ever the slightest issue they deal with it in a prompt, efficient, professional and helpful manner. Highly recommended.

December 14, 2020
Unprompted review
Rated 1 out of 5 stars

Do not use free shipping.

Do not use free shipping.
Swamp uses Sendle for free shipping who would have to be the worst shipping agent I have dealt with.
An order that has an expected delivery of 6 days on Swamp's site has taken over 2 weeks and is finally able to be investigated an investigation that will take 5 more days.
I asked Swamp for a replacement item to be sent with a different provider and I got no response from them. After 1 or 2 emails the correspondance stops.
The customer service at swamp when something goes wrong is really bad and this is the second time from two transactions that they have acted so poorly,

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Happy with simple transaction

The speaker stand I purchased was exactly as described and the quality met my expectations. Very happy with my purchase and will happily order from them again.

September 16, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look