Whenever I reached out to support I got a bespoke response from a real human, not a chatbot or someone following a script. If you're serious about Bitcoin, Swan is a very aligned choice - Bitcoin is a... See more
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See what reviewers are saying
I have had the pleasure of working with Jason Bassett at Swan Bitcoin over the last few years and continue to be impressed with Jason's response time, attention to detail and most importantly, proble... See more
Company replied
Basically the whole point of Bitcoin is that I don't like people messing with my money. And I've had some infuriating experiences with other exchange providers doing exactly that for indiscernible rea... See more
Company replied
Deposits take way too long to be available. Wires and withdrawals are also way too long too process. All other companies a wire takes a few hrs not more. Deposits are available right away. I made a sm... See more
Company replied
Company details
Written by the company
The best way to accumulate Bitcoin with automatic buys every day, week, or month and instant buys anytime. Swan is fast to get started, easy to use, and dedicated to helping you understand and learn about Bitcoin.
Bitcoin Made Easy
Written by the company
- Swan Bitcoin is the best way to accumulate Bitcoin in the United States.
- Swan Bitcoin provides world class customer service and has a dedication to Bitcoin education to help you understand what Bitcoin is an why you should care about it.
Contact info
26565 Agoura Rd Ste 200, 91302, Calabasas, United States
- 650-282-2107
- hello@swanbitcoin.com
- swanbitcoin.com
You should know
4.3
Excellent
1K reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have been very helpfull
May 10, 2026
The instant buy limit is ridiculous
The instant buy limit is ridiculous. So is the monthly ach limit. I would have gone with a different app had I known. Not everyone has the time to travel to the bank and do a wire. Nor should anyone have to.
April 29, 2026
Deposits take way too long to be…
Deposits take way too long to be available. Wires and withdrawals are also way too long too process. All other companies a wire takes a few hrs not more. Deposits are available right away. I made a small deposit and I need to wait 2 weeks. I made a wire a few days ago it has yet to come in
April 26, 2026
Reply from Swan Bitcoin
Hi,
Thank you for sharing this feedback, I understand how frustrating delays can be.
Timing can vary depending on the deposit method, that said this doesn’t sound like the experience you should be having. Please reach out to us at support@swanbitcoin.com so we can look into your specific transactions and help resolve this as quickly as possible.
We appreciate you bringing this to our attention and will do our best to assist right away.
Best regards,
Conor
Everything works smoothly
Everything works smoothly. Safety and security are top tier. Easy to use, app is very intuitive.
April 22, 2026
Reply from Swan Bitcoin
Hi,
Thank you for the kind words, we appreciate you taking the time to share this.
Glad to hear everything has been running smoothly and that the app feels easy to use. We put a lot of focus on keeping things simple while maintaining strong security, so it’s good to know that’s coming through.
Best regards,
Conor
Stack sats.
April 1, 2026
Reply from Swan Bitcoin
Hi Ethan,
Couldn't agree more!
Thank you for stacking with Swan.
Cheers,
Conor
Reply from Swan Bitcoin
Hi,
Thank you for your review. We are glad to hear your experience was quick, easy, and safe. We appreciate your support and are grateful to have you with Swan.
All the best,
Conor
Reply from Swan Bitcoin
Hi Pam,
Thank you for the kind words. We are very glad to hear your transactions have felt safe and easy. That is exactly the experience we work to provide at Swan.
Best regards,
Conor
Reply from Swan Bitcoin
Hi,
Thank you for your review. We are glad to hear the purchase process felt easy. If there is anything we could have done better to make this a 5-star experience, we would truly appreciate the feedback.
Best regards,
Conor
The easiest bitcoin purchase experience…
The easiest bitcoin purchase experience out there!!
March 31, 2026
Unprompted review
Reply from Swan Bitcoin
Hi Neil,
Thank you so much for the kind words.
We are glad to hear the purchase experience felt easy and straightforward.
Making Bitcoin simple and accessible is exactly what we at Swan aim for.
Cheers,
Conor
Reply from Swan Bitcoin
Hi Dennis,
Thank you for taking the time to leave a review. We are happy to hear your experience was smooth and easy. We appreciate your support and are glad to have you as a Swan client.
Best regards,
Conor
Excellent customer service with low…
Excellent customer service with low fees and no spread difference like most others.
March 23, 2026
Reply from Swan Bitcoin
Hi Bill,
Thank you for the thoughtful feedback.
We are very glad to hear you had a positive experience with both our Client Services team and our pricing. We work hard to keep the process simple and transparent, so it means a lot to hear that reflected in your review.
Best regards,
Conor
I couldn't believe how quick & easy…
I couldn't believe how quick & easy this was - start to finish in what felt like 30 seconds. Used a local ATM earlier to try it out for the first time - very easy but HORRIBLE exchange rate!
I've had a few hundred dollars in BTC with Swan for a while but had almost forgotten about it as I've been back in my native UK. So I logged in again & was done in no time. Very impressed.
March 30, 2026
Reply from Swan Bitcoin
Hugo,
Thank you for the great review. We are very glad to hear the process felt so quick and easy, especially after your experience with the local ATM exchange rate.
It is great to hear you were able to log back in and get everything done so smoothly.
We really appreciate your support and are glad to have you as a Swan client.
Best regards,
Conor
The navigation is very easy
The navigation is very easy, plus the customer service is excellent
March 26, 2026
Unprompted review
Reply from Swan Bitcoin
Hi Edward,
Thank you for the kind review. We are glad to hear the platform felt easy to navigate and that you had a great experience with our customer service team.
We really appreciate you taking the time to share your feedback!
Cheers,
Conor
Easy process for buying.
Once I was set up on the Swan system everything started to come together nicely. My last purchase was very easy and the communication was excellent.
March 17, 2026
Reply from Swan Bitcoin
Hi Rob,
Thank you for your thoughtful feedback. We are pleased to hear things came together smoothly once you were set up and that your recent purchase experience felt easy and well supported. We appreciate you choosing Swan.
Best regards,
Conor
New terms include unexpected fees.
After a period of inactivity, I logged on and attempted to make a smash buy. Found my account access was limited to withdrawals unless I agreed to new terms including a $25 per month fee. The new terms also force me to accept a new fee of .03% monthly unless I opt for automatic withdrawals. Was given a number to call, to opt out of the fees, and the CSR kindly removed my account from the "Swan Private" program, which I had never signed up for. The whole experience leaves a bad taste in my mouth. Will check out River for future buys.
March 16, 2026
Reply from Swan Bitcoin
Hi Steven,
Thank you for taking the time to share your feedback. I’m sorry the experience left a bad taste. That’s certainly not what we want for our clients.
It sounds like your account had been placed into the Swan Private program, which includes additional services and corresponding fees. I’m glad our support team was able to quickly remove your account from that program once you contacted us.
We appreciate you bringing this up. Feedback like yours helps us improve how we communicate program details and account changes so things are clearer for clients in the future.
If you ever need assistance or would like us to review anything on your account, our team is always happy to help at swan.com/support.
Best regards,
Conor
Requireing information and other help.
I was having trouble getting to my account. Conner helped many times and thar was not easy. He was patient and professional. One more instruction and I will be happy. This has taken 2-3 months because of my computer skills and a faulty systen. Conner is still helping. I’m so grateful.
March 10, 2026
Reply from Swan Bitcoin
Thank you very much for the kind words and for taking the time to leave a 5-star review. I really appreciate it.
I’m glad I was able to help you work through the account access issues.
Please feel free to reach out anytime (swan.com/support) if we can help with anything else.
Best regards,
Conor
It’s secure and very transparent
It’s secure and very transparent. I love it
March 4, 2026
Unprompted review
Reply from Swan Bitcoin
Security and transparency are core principles for us at Swan, so it’s great to hear that those aspects stand out in your experience.
Thanks for being a Swan client.
Best regards,
Conor
Reply from Swan Bitcoin
Thank you for the review and for the kind words about our customer service, we really appreciate it.
If you ever have suggestions on how we can improve or earn that extra star, we’d love to hear from you.
Feel free to reach out anytime at swan.com/support.
Feedback like yours helps us keep improving the experience for everyone.
Cheers,
Conor
Old school guy here
Old school guy here. Very hard for me to login.
No way to set alerts to buy once Bitcoin drops to a certain level.
February 23, 2026
Reply from Swan Bitcoin
Thank you for the feedback.
We’ve recently rolled out passkeys on Swan, which makes logging in much easier. Instead of entering codes each time, you can log in using Face ID or your phone’s biometric login on an iPhone or other supported device.
We also now support limit orders on the Swan mobile app, so you can set a price where Bitcoin will automatically purchase if it drops to that level. This can be set up directly from the Swan app once you’re logged in.
If you’d like help getting passkeys set up or creating your first limit order, our team would be happy to walk you through it. You can reach us anytime at swan.com/support
Thank you,
Conor
The best platform to accumulate btc.
March 1, 2026
Reply from Swan Bitcoin
Thank you for the kind words and the 5-star review! We’re glad to hear Swan has been a helpful platform for accumulating Bitcoin. Our team works hard to make stacking sats simple and reliable, so it means a lot to see feedback like this. If there’s ever anything we can do to improve your experience, please don’t hesitate to reach out at swan.com/support
Best regards,
Conor
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