Whenever I reached out to support I got a bespoke response from a real human, not a chatbot or someone following a script. If you're serious about Bitcoin, Swan is a very aligned choice - Bitcoin is a... See more
Company replied
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See what reviewers are saying
I have had the pleasure of working with Jason Bassett at Swan Bitcoin over the last few years and continue to be impressed with Jason's response time, attention to detail and most importantly, proble... See more
Company replied
Basically the whole point of Bitcoin is that I don't like people messing with my money. And I've had some infuriating experiences with other exchange providers doing exactly that for indiscernible rea... See more
Company replied
Deposits take way too long to be available. Wires and withdrawals are also way too long too process. All other companies a wire takes a few hrs not more. Deposits are available right away. I made a sm... See more
Company replied
Company details
Written by the company
The best way to accumulate Bitcoin with automatic buys every day, week, or month and instant buys anytime. Swan is fast to get started, easy to use, and dedicated to helping you understand and learn about Bitcoin.
Bitcoin Made Easy
Written by the company
- Swan Bitcoin is the best way to accumulate Bitcoin in the United States.
- Swan Bitcoin provides world class customer service and has a dedication to Bitcoin education to help you understand what Bitcoin is an why you should care about it.
Contact info
26565 Agoura Rd Ste 200, 91302, Calabasas, United States
- 650-282-2107
- hello@swanbitcoin.com
- swanbitcoin.com
You should know
4.3
Excellent
1K reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been trying to withdraw my bitcoin for…
Been trying to withdraw my bitcoin for a over year now please fix this problem update so they ask me for more info i gave it to them now they just not responding is there anything i can do to get my bitcoin because this is not cool
March 22, 2025
Unprompted review
Excellent customer service helping to…
Excellent customer service helping to solve a log in issue.
November 16, 2025
Reply from Swan Bitcoin
Hi Steven,
We appreciate the kind words and glad you had a seamless experience on Swan!
Happy stacking,
Conor
Trustworthy and cheap fees
I've been buying from Swan for years. Never had issues with my bitcoin going missing or transferring it to my cold storage. Also, the fees they charge are the lowest I've seen. 1% fee with Swan vs. the approximate 10% all the other competitors charge, it's a no brainer who I would buy with.
November 23, 2025
Reply from Swan Bitcoin
Hi Andrew,
Thank you so much for the kind words.
We are glad to have you as a Swan client!
Best regards,
Conor
The security^!
November 23, 2025
Reply from Swan Bitcoin
Hi Leroy,
Thank you for the kind review!
We put a lot of effort into making sure we have top notch security to protect our clients.
If we can ever help with anything do not hesitate to reach us at swan.com/support
Best regards,
Conor
Used to love it, now I can’t withdrawal??!!
EDIT 2- Thank you for the reply, Swan support. I do appreciate it and I admit I was pretty heated when the issue occurred. My main issue with the whole deal was communication. I got an unsettling generic withdrawals paused message on Fri and did not hear anything until later Mon. Improving this lag in the future would restore another star to my rating. Thank you again.
EDIT- They have reached out and fixed the issue (Fri-Mon). I appreciate the outreach but am still shaken by what I perceive as a breach of trust.
I have enjoyed and used Swan for several years now and would have rated 4/5 stars up until 1 week ago.
There was some market volatility and I needed to use some of my BTC that I bought and held in my Swan account.
I tried to transfer it out and was slapped with a “withdrawals paused” message with a button to reach out to support. Well, I did and have not heard back for 48 hours now.
This IS their service, and they are refusing access to my own funds without an explanation so far or a heads up. Completely unacceptable. If I had not tried to withdrawal, would I have ever been notified, or was it a “soft issue” where they allow USD in and pretend that all is well until it’s time for BTC to go out?
November 13, 2025
Reply from Swan Bitcoin
Hi Josh,
Thanks for taking the time to share this. We’re truly sorry for the frustration you felt & we completely understand how unsettling it is when a withdrawal doesn’t go through right away. Protecting client assets is our highest priority, and sometimes that means our security systems temporarily pause withdrawals while we review activity. Balancing strong safeguards with a smooth experience is something we’re always working to improve.
This should now be resolved and we take access to your Bitcoin extremely seriously. We never want a security precaution to feel like a lack of transparency.
If you ever have questions or need anything clarified, we’re always here to help at swan.com/support.
Best regards,
Conor
Great communication!
November 14, 2025
Reply from Swan Bitcoin
Hi Raymond,
Thank you for the kind words and review!
Best regards,
Conor
Well I haven’t do anything yet but when…
Well I haven’t do anything yet but when I’m about to withdraw my bitcoins all of a sudden my account withdrawal is paused!!!?!!!!???
November 14, 2025
Reply from Swan Bitcoin
Hi Gabe! Sorry to hear about that - can you submit a request with our support team via Support@SwanBitcoin.com? They'll be happy to take a closer look. Thank you!
Ease of executing my purchase.
November 20, 2025
Unprompted review
Reply from Swan Bitcoin
Hi Merrill! We're so glad purchases have been smooth for you! We're always here to help if you need anything at all - thank you for the kind words!
Fast setup! Buy Bitcoin!
November 9, 2025
Reply from Swan Bitcoin
Hi Jeremy! We're glad you liked our quick account set up! Don't ever hesitate to reach out if you need anything now that you're set up - we're always happy to help and ensure that you're taken care of. And we agree! Buy Bitcoin!
Ned higher buying limits and quicker transfers into wallet.
Transactions are smooth. Just wish I could buy more Bitcoin and that I could transfer funds to my cold wallet sooner.
November 15, 2025
Reply from Swan Bitcoin
Thanks for this feedback, Alec. We're always working on increasing our baseline limits, so your input means a lot. Reach out to Support@SwanBitcoin.com, and our team will be happy to take a closer look at your limits. Thank you!
So happy Swan is back to being fully…
So happy Swan is back to being fully operational in NY!! Swan is so much better than Coinbase. It isn’t even a comparison.
November 4, 2025
Reply from Swan Bitcoin
We're glad as well, Richard! We missed our New York clients - we're excited that you're able to stack with us again! Thanks for the kind words.
Swan has been an excellent and…
Swan has been an excellent and trustworthy source for me going back 3 years now. Easy to converse with a real person via email or scheduled call. I feel like the relationship I have is incredibly invaluable. Can’t thank them enough!
November 3, 2025
Reply from Swan Bitcoin
Hi Sam! We really appreciate you being with us these past three years. It means a lot that you've had such positive experiences connecting with our team and getting real support when you need it. We're here any time you need us, always!
Been great love it
November 10, 2025
Reply from Swan Bitcoin
Hi Michelle! We're so glad to hear you've been loving your experience with Swan. Thanks for being with us! We're always here if you need anything at all.
I have been fidelity customer for 25…
I have been fidelity customer for 25 years. They are the benchmark for knowledgeable customer service. While your site has improved, especially around wire transfers, Fidelity is still the touchstone.
November 10, 2025
Reply from Swan Bitcoin
Hi Michael! Thank you for the thoughtful feedback. We hold Fidelity in high regard as well, and we’re continually working to match that level of polish while keeping Bitcoin access simple and reliable. We appreciate you being with us, and we always value your input. Thank you!
I love doing my DCA weekly and once it…
I love doing my DCA weekly and once it is set up, I don't have to worry about doing anything. They even send my bitcoin to cold storage for free once it meets my desire threshold. The app is super easy to use, and the onboarding process was smooth.
November 7, 2025
Reply from Swan Bitcoin
Hi Matthew! We're thrilled to hear your weekly DCA has been running smoothly. Glad the app and cold-storage features have made things easy for you. We're here anytime you need us, thank you for stacking with us!
It works for me in an ‘out of order’ world
Response from Swan has been quick and clear…. Always helpful.
November 7, 2025
Reply from Swan Bitcoin
Hi Erik! We're really glad to hear our team has been quick and helpful for you. We’re always here whenever you need us. Thanks for being with Swan!
Easy as Pie
I never have an issue with wire transfers, purchases, or sending crypto to my wallet. Very easy to use.
November 5, 2025
Reply from Swan Bitcoin
Hi Janeane! We're so glad to hear everything has been smooth, from wire transfers to purchases to withdrawals. That’s exactly the experience we want for you. Thank you for being with Swan!
So far so good
Basically the whole point of Bitcoin is that I don't like people messing with my money. And I've had some infuriating experiences with other exchange providers doing exactly that for indiscernible reasons with little recourse. So far, Swan have held up their end of the deal and I've had no such issues. Very clear terms and pricing, straightforward execution. I also enjoy the sats/dollar view. Haven't tried the other asset management services, but makes a lot of sense to offer them and I appreciate that.
November 4, 2025
Reply from Swan Bitcoin
Hi Andrey! We're really glad to hear you've had a smooth experience with Swan, especially after frustrations elsewhere. Clear terms and reliable execution are exactly what we aim for. Thanks for being with us - we're here anytime you need us!
Swan is easy and great to work with
Swan is easy and great to work with. I really like having a personal manager for my account. He has been super accessible and resourceful.
October 30, 2025
Reply from Swan Bitcoin
Hi Maria! We're so glad to hear you've had such a great experience with Swan. Your private representative will always be there to support you and make things easy. Thank you for being with us!
I'm impressed with Swan
I'm impressed with how Swan is set up...how it operates. I'm grateful for the kindness and patience of Swan's staff, and I appreciate Swan videos.
October 30, 2025
Reply from Swan Bitcoin
Hi Burnham! Thank you so much for the kind words! Kind, patient, and knowledgeable staff is what we aim for, so we're happy to hear that your experience with us has been so great. Thanks for being with us, Burnham!
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