Swan Bitcoin Reviews 1,349

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Whenever I reached out to support I got a bespoke response from a real human, not a chatbot or someone following a script. If you're serious about Bitcoin, Swan is a very aligned choice - Bitcoin is a... See more

Company replied

Rated 5 out of 5 stars

I have had the pleasure of working with Jason Bassett at Swan Bitcoin over the last few years and continue to be impressed with Jason's response time, attention to detail and most importantly, proble... See more

Company replied

Rated 5 out of 5 stars

Basically the whole point of Bitcoin is that I don't like people messing with my money. And I've had some infuriating experiences with other exchange providers doing exactly that for indiscernible rea... See more

Company replied

Rated 3 out of 5 stars

Deposits take way too long to be available. Wires and withdrawals are also way too long too process. All other companies a wire takes a few hrs not more. Deposits are available right away. I made a sm... See more

Company replied

Company details

  1. Alternative Financial Service
  2. Investment Service

Written by the company

The best way to accumulate Bitcoin with automatic buys every day, week, or month and instant buys anytime. Swan is fast to get started, easy to use, and dedicated to helping you understand and learn about Bitcoin.

Bitcoin Made Easy

Written by the company

Swan Bitcoin is the best way to accumulate Bitcoin in the United States.
Swan Bitcoin provides world class customer service and has a dedication to Bitcoin education to help you understand what Bitcoin is an why you should care about it.

Contact info

You should know

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy onboarding and,support

Easy onboarding, staff so helpful. I live in NY so can't benefit from full functionality yet, but trust Cory and Steven, they have been there every step of the way.

January 5, 2025
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

John thank you for the kind words! Rest assured we are working on getting withdrawals live in NY.

Best regards,
Conor

Rated 5 out of 5 stars

Trusted

Always feel comfortable buying with Swan because of the security. Transactions are simple and I am very happy with the 0% fees on purchases.

January 20, 2025
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

Hey Emil glad you were able to take advantage of our 10k fee-fee buy promo! Thanks for being a Swan client.

Cheers,
Conor

Rated 5 out of 5 stars

I'm completely new to bitcoin and after…

I'm completely new to bitcoin and after trying a couple of other platforms, I found Swan. I find it very user friendly and intuitive. I would definitely recommend it to beginners.

January 17, 2025
Unprompted review
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Reply from Swan Bitcoin

Thank you for the kind review! We are glad to help you stack sats.

Cheers,
Conor

Rated 4 out of 5 stars

I love most of the Swan features

I love most of the Swan features. I have a Trad IRA, ROTH and a Personal account.

I currently DCA a three digit number per week. I recently sold a vehicle and intended the invest a four digit $ value into BTC.

It is frustrating to watch a 10% plus dip in the market price recover while sitting on a stack of fiat I'm restricted from purchasing by Swan policy.

January 13, 2025
Unprompted review
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Reply from Swan Bitcoin

Hey Scott,

Please ping us at swan.com/support and we will make sure your account is able to make buys.

Rated 5 out of 5 stars

So far I love it

So far I love it. Low fees!! Man I was getting robbed on Coinbase and Uphold!! Thank you Swan!

January 14, 2025
Unprompted review
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Reply from Swan Bitcoin

Hey Josh,

Glad we can help you stack sats on a Bitcoin only platform.

Thank you for the kind review!

Cheers,
Conor

Rated 5 out of 5 stars

Super Friendly and helpful

Had an intro conversation with Jason Bassett about their Bitcoin IRA product and he was super friendly, informative, helpful and all around enjoyable to speak with. Educational and answered all my dumb questions. Highly recommend for anyone looking to open an Bitcoin IRA!

January 13, 2025
Unprompted review
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Reply from Swan Bitcoin

Jason does a great job on the IRA team!

Thank you for the kind review.

Cheers,
Conor

Rated 5 out of 5 stars

Ease of use for those boomers like us…

Ease of use for those boomers like us who would be the precious hodl group. One complaint: If I were to want an instant look at how much USD I've "invested" and see that ROI figure since the beginning of my stacking sats, I do not have as clear an explanation. If I wish to get my grandson in college to understand this, you should make it as easy as possible by hand-feeding boomers like me.

January 13, 2025
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

Thank you for the kind review and feedback! We do have it on our roadmap to add an ROI tracker in the Swan dashboard.

Best regards,
Conor

Rated 5 out of 5 stars

SwanBitcoin and cccCloud LLC

Review: A Reliable and Exceptional Service

As a loyal customer of Swan since its inception, I cannot speak highly enough about the level of trust, reliability, and exceptional service they have consistently delivered over the years. From the very beginning, they have stood out as a beacon of integrity and dependability in the cryptocurrency space, a rare quality in an industry that often feels like the Wild West.

Seamless and Reliable Experience
Throughout my many years of using Swan, I have never encountered a single issue. Their platform operates with unparalleled efficiency, ensuring every transaction is smooth, secure, and worry-free. Whether it's recurring Bitcoin purchases, managing accounts, or accessing support, every process has been designed with the user in mind. Their commitment to providing a seamless experience is evident in every aspect of their service.

A Trusted Partner in Bitcoin Investment
For my friends, clients, and anyone serious about Bitcoin investment, SwanBitcoin is always my top recommendation. Their transparency and user-friendly approach make them a trusted partner for both seasoned investors and newcomers alike. Their dedication to education and empowering their users to make informed decisions sets them apart in the industry.

Consistency and Trustworthiness
One of the most impressive aspects of SwanBitcoin is their unwavering consistency. Over the years, they have proven themselves time and again to be a reliable and honest service provider. This consistency has solidified my confidence in them and is one of the main reasons I continue to advocate for their platform to others.

The Gold Standard in Bitcoin Services
SwanBitcoin has set the gold standard for Bitcoin services. Their commitment to customer satisfaction, security, and innovation has created a platform that not only meets but exceeds expectations. They understand the needs of their customers and are constantly evolving to provide even better solutions.

In summary, SwanBitcoin is an exemplary service that has earned my loyalty and trust over many years. If you're looking for a reliable, honest, and customer-centric Bitcoin platform, look no further. I will continue to recommend them as the number one choice for anyone seeking a secure and efficient way to invest in Bitcoin. They have truly been a cornerstone of my Bitcoin journey, and I am excited to see them continue to thrive and innovate in the years to come.

January 12, 2025
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

Michael thank you so much for the kind review. We are glad to help you save in sound money with Swan!

Cheers,
Conor

Rated 5 out of 5 stars

The most easiest way to buy Bitcoin

The most easiest way to buy Bitcoin in SIP mode using daily recurring purchases. Wonderful experience so far.

January 6, 2025
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

Glad to hear you are enjoying Swan! We appreciate the kind words and are happy to help on your Bitcoin journey.

Rated 5 out of 5 stars

First time investing in crypto

First time investing in crypto. Swan has made it easy.

January 2, 2025
Unprompted review
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Reply from Swan Bitcoin

Congrats on starting your journey down the Bitcoin rabbit hole Ryan! Glad Swan has been able to help you save in sound money.

Rated 5 out of 5 stars

Knowledgeable and pleasant…

Great knowledgeable and pleasant customer service staff! Rapid response to inquiries. Very patient and clear explanations. Quite user friendly app.
Swan is the perfect place to start with Bitcoin! And Bitcoin is really where you want to start with your crypto investing.

January 1, 2025
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

Amen to that Tim: Bitcoin, not crypto! Thank you for the kind words and review.

Best regards,

Rated 3 out of 5 stars

App is very user friendly and straight…

App is very user friendly and straight to the point, don't like the long wait period for being able to transfer my Bitcoin to a wallet!

December 20, 2024
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

Hey Demetric if you want to withdraw quicker I would suggest doing a wire in. Wires have much quicker unlock time compared with ACH buys on our platform. Thank you for being a Swan Client.

Rated 3 out of 5 stars

Im Disturbed

Im disturbed about the transferring of accounts to another custodian,the need for and the way it’s being handled!! Not sure why the old is entitled to charge me a fee when They or Swan is the Reason for the change!?

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent auto stack

Buying through Swan has been a very good experience. I have been auto buying through Swan, and auto withdrawing to my personal wallet. There has never been a problem -- it has been seamless, every week, for the last 3 years. I would recommend Swan to everyone who stacks.

December 23, 2024
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

Glad to hear you are enjoying the Swan app! We appreciate the kind words.

Rated 1 out of 5 stars

Communication BLOWS

For a financial app, communication must be stellar. Swan is FAR from that. The app is clunky and hard to do simple transactions like selling. The response time is more than half a day. And I’ve had to authenticate myself for no apparent reason multiple times and it can take DAYS to get back in.

December 17, 2024
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

Steve sorry to hear about the poor experience. We strive on balancing a seamless UI with client safety to make sure bad actors are not accessing client accounts. Please write in a ticket at swan.com/support and we will make sure to get your issues resolved.

Rated 1 out of 5 stars

I was a fan of Swan until now...

I have been using Swan for a little while and I was liking the app and confident in it. But just recently, I guess they had an internal fall out with their bitcoin handler and it is costing me my bitcoin. For instance, my investments are gone by over 90% and they do not have a solid answer for when they will be returned just that they are in negotiations with the handler. This is not good enough for me because this transaction has happened about 3 weeks ago now. Alternatively, Swan is not crediting our accounts with the lost funds until they have a resolution with the handler. I all around lost trust in Swan and I wish I would've pulled my money out when I had the chance because I am gaining no capital from the market increasing!

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Still learning the app but it’s well…

Still learning the app but it’s well put together and has a lot of resources to help. Plus customer supports helps how they can. BUY BITS AND SATS NOW!

December 16, 2024
Unprompted review
Swan Bitcoin logo

Reply from Swan Bitcoin

Great advice!

Cheers,
Conor

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