I completed a form for comparing energy prices in early September. They suggested I switch from Octopus to British Gas as my current contract was ending.They said I would save on my direct debit. I... See more
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After a Brilliant deal arranged by Michael "Virgin" Totally have left me hanging. Something told me something wasn't right after NiL correspondence Only a Contract I've waited how believing my New Bro... See more
Great customer service !! Top deal found. I'm not very technical & understand zero about broadband/fibre etc ... but the customer service rep (forgotten his name) was great and explained everything in... See more
The gentleman l spoke with explained all the questions l had exquisitely. I was able to choose a provider at the end of the conversation.but yet to receive my broadband router. The waiting period suck... See more
Company details
Written by the company
Swap Your Bills To A New Provider and Save Money. Compare The Top Providers for Broadband and Energy.
Contact info
United Kingdom
- hello@swapmybills.com
- swapmybills.com
4.0
Great
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately I made the customer care…
Unfortunately I made the customer care caller aware of a cheaper. Broadband offer that he hadn’t mentioned.
July 11, 2023
All was explained clearly
July 2, 2023
I waited in all day and nobody turned…
I waited in all day and nobody turned up so where is my compensation
July 9, 2023
I have tried numerous occasions asking…
I have tried numerous occasions asking to cancel my broadband with virgin media and they said I haven't got account with them so please tell me why they sent me an email confirmation of broadband Setup. I am in my rights to cancel.
Awful people to deal with and definitely would not recommend virgin media with anyone.
July 6, 2023
The gentleman who took my call…
The gentleman who took my call explained everything in normal terms and was extremely helpful.
June 28, 2023
First class
The staff who dealt with me can't remember his name but he is a Necastle United Fan . Your company should be proud you have him as an employee.
July 5, 2023
Outstanding
The person that was dealing with my call was very upstanding of my situation. Went above and beyond to find me the best deal. Extremely professional
July 3, 2023
It helps to hear a nice voice and who seems to understand
The man was very helpful and got me a very good deal he was very friendly
July 3, 2023
New broadband
Your colleague was clear in what he was saying which made it easy to understand, unfortunately I can’t remember his name but he was pleasant was prompt in dealing with my querie. Explained the instructions perfectly and the end result, I’m now your customer and I hope and look forward to excellent broadband.
Thank you
June 29, 2023
I do not believe salespeople should lie…
I do not believe salespeople should lie about cancelling a broadband contract on your behalf when they have no intention of doing so.
June 28, 2023
Best broadband in my area
Enquired what was the best broadband reception in my area.
They checked, and told me that Virgin Media was the best.
So they told me what package and price was, and I said that was fine, and decided to sign up
Thanks
June 29, 2023
I changed my mind and am staying with…
I changed my mind and am staying with talk talk buy tried to call Shell but they kept saying please pay your bill
June 29, 2023
Communication was poor after I took out…
Communication was poor after I took out the product.
June 21, 2023
Worth your while
Friendly,informative,listened to my requirements and gave excellent advice and service,
Well recommended.
June 27, 2023
Very kind and helpfull
June 18, 2023
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