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See what reviewers are saying
The customer service here is deplorable! They have no idea how to deal with customers. I ordered a phone and they sent it to the wrong address. Even though on the order invoice it shows the correct ad... See more
I made a mistake by sending an email wrong a few times they were very patient very understanding very efficient and professional wasn’t waiting long on replies one of the best companies I have dealt w... See more
I've been using the product I've bought for two weeks now and I'm fully satisfied. The battery lasts for hours when playing games or working, the device is fully corresponding to what I need from it... See more
Company details
Written by the company
A leading company in the Nordics that buy and sell refurbished iPhones with more than 1 million satisfied customers across Europe. You can order comfortably from home and receive your device in 1-3 working days. We provide a free warranty on all our devices. You will also have the possibility to return the device within 14 days from the date of receipt if for any reason you are not satisfied with your purchase.
Contact info
Finland
- swappie.com
4.4
Excellent
64K reviews
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CASH BACK SCAM!!!
I bought an iPhone 17 pro hoping to get cash back after because I sent my perfectly fine iPhone 13 Pro Max in. They said they’d give me 1600 kr back. And guess what… when I got the phone and had already began using it I got an email saying that I wouldn’t get 1600 but 250 because of minor issues that weren’t true. Come on. These people are scammers don’t buy from them. And then I asked for my phone back and then MY PHONE CAME BACK CRACKED! SO NOW I HAVE A CRACKED PHONE AND NO MONEY! SCAM!!!
March 22, 2026
Unprompted review
Reply from Swappie
Hey,
thanks so much for your feedback!
We are sorry to hear that your sales experience did not go as you expected. I would like to clarify our pricing process. At Swappie, we buy iPhones with the intention of reselling them. Therefore, we have to take into account several factors, such as the resale value of the device, possible repair costs, availability and pricing of necessary parts, labor costs and much more.
When you filled out the sales notification, you received a preliminary estimate of your phone, but the final compensation is always determined after a review by our technicians. I apologize if there was any confusion here!
When the price changes, we can always ask our sales team for additional clarification of the detected defects if the customer wishes, so that we can better clarify the matter.
I would also recommend that you contact our customer service info@swappie.com about the damage to your phone that you noticed after receiving the phone back, so that we can better investigate the matter.
Thank you again for your patience and understanding.
Kind regads,
Swappie Team
I bought a phone and I am really…
I bought a phone and I am really dispointed with his quality, I know it is not supposed to be best, but I am still mad. I have some dust under my front camera, I have no idea how they managed that, but is really not practical. Now I have to change my front screan, so I can take normal pictures with my front camera.
February 10, 2026
Unprompted review
Reply from Swappie
Hey,
Thank you very much for this feedback! We are very sorry if the condition of your new phone condition did not match what you ordered and that there was a problem with the camera.
I definitely recommend sending pictures of the condition of your phone to our customer service at info@swappie.com so that we can better investigate the matter and offer possible compensations.
Also please note if you have now fixed the phone's screen at third party repairs the phone's return and warranty right will be completed void. We have mentioned this in our warranty terms.
Kind regads,
Swappie Team
Got a phone from swapie.ie and don't
Got a phone from swapie.ie and it didn't charge properly from the time it arrived. They wanted me to send to Lithuania and wouldn't send a replacement until it was received and tested in Lithuania. That is completely impractical. Very disappointed. I would not recommend. Do yourself a favour and use someone else.
March 2, 2026
Unprompted review
Reply from Swappie
Hey,
Thank you very much for your feedback! We are sorry to hear that your phone's charging was not working as it should, I completely understand how frustrating this must have been.
Unfortunately, we do not offer a replacement device during maintenance, but we always have to get the faulty device back first so that we can then send a new working one.
We sincerely apologize for any inconvenience this may have caused!
We hope to continue serving you in the future.
Kind regads,
Swappie Team
Reply from Swappie
Beste,
Bedankt voor je bericht! Het spijt ons enorm dat je bestelling niet compleet is aangekomen. Dit is zeker niet de ervaring die we onze klanten willen bieden.
We lossen dit graag direct voor je op. Neem contact op met onze klantenservice via info@swappie.com, dan maken we het meteen in orde.
Met vriendelijke groet,
Team Swappie
Nice and easy
Nice and easy, very smooth. Nice 👌 👍 😊
Would recommend again.
Thank you. 🙏 🙏 🤩 ☺️
January 19, 2026
They scratch up your phone
They scratched up my phone to give me less money. Ive been having a protective shell all around my phone at all times but today when I got the pictures around the camera and the speaker was super scratched up even though it should've been impossible
March 16, 2026
Unprompted review
Reply from Swappie
Hey,
thank you so much for your feedback.
Sorry to hear that your sales experience didn't go as you expected. I would like to confirm that we have carefully designed handling processes in sales to prevent damage to phones during the sales process. All shipments are inspected upon arrival to ensure that we immediately notice if a shipment has been damaged in transit, so that we can start processing the matter directly with our shipping partner. The sales handling process is also implemented to prevent damage to phones.
In addition, the phone is cleaned and polished for inspection and a bright light is directly shone on it to make even the smallest scratches visible. The pictures in the sales report therefore strongly emphasize the signs of use, so I completely understand how this could have gone unnoticed during use. If you have any questions after the price change, we can always ask our sales team for more information about the defects detected on the phone.
If you have any further questions, please contact our customer service at info@swappie.com
We hope to serve you again in the future.
Kind ragads,
Swappie Team
Bought iphone 13pro for my daughter…
Bought iphone 13pro for my daughter unfortunately when my daughter accidentally broke front glass , we discovered that back camera,battery and something also I don’t remember what guy said exactly Are NON- ORIGINAL !!! And the cameras are not supported by apple so basically is working 30% .
Changes the batteries and contact Swappie about that ..guess what ? Thair only argument was sorry you broke the glass there is nothing we can do about it.. so for me is NO MORE FROM SWAPPIE…
November 13, 2025
Unprompted review
Reply from Swappie
Hi,
I am truly sorry to hear about your experience and the concerns you have regarding the components in your daughter's phone. We understand that reliability is a top priority.
To offer some clarity, we use high-quality compatible parts for our repairs, which is a standard practice detailed on our website and in our terms. This is because original Apple parts can only be replaced by Apple themselves. Please rest assured, however, that every compatible part we use is rigorously tested to ensure it meets our high standards for performance and functionality.
Regarding the warranty because the screen has cracked, the warranty is unfortunately no longer valid, as our coverage does not extend to physical or accidental damage.
If you have any further questions or if there is anything else we can clarify regarding our parts or repair process, please feel free to reach out via our help center or directly at info@swappie.com. We are here to help.
Kind regards,
Swappie Team
Everything went well
Everything went well and there was nothing wrong. I can recommend this company.
July 4, 2025
I bought a phone from swappie 4 or 5…
I bought a phone from swappie 4 or 5 days ago. When it came I realized a whole strip on the right side of the screen didn’t respond to any touch at all. I spent around 300 euro for a phone that doesn’t even work properly. Update now the whole phone is not really working and just glitching like crazy.
March 6, 2026
Unprompted review
Reply from Swappie
Hello,
We are incredibly sorry to hear about the issues you are experiencing with your new phone. A non-responsive screen and glitching are certainly not the Swappie quality we aim to deliver, especially only a few days after purchase.
Since you have only had the device for a few days, please know that we are here to fix this for you immediately. You have two main options: we can have the device repaired or replaced under our comprehensive warranty, or you can return the phone for a full refund within your 14-day right of return.
Please contact us as soon as possible at info@swappie.com so we can provide you with a free shipping label and resolve this once and for all.
Kind regards,
The Swappie Team
Disappointed
Bought a phone in December it came damaged had to pay €300 to be fixed elsewhere (twice ) sent back to sell to swappie not even 3 months later and they offered me €5 as they say phone is not fixable even tho they sold it to me as apparently In excellent condition . I have emailed several times and not even getting a response now. Technically the phone is still in warranty and I find it very strange how they can now tell me it’s only worth €5 to recycle however when I paid €600 in December it was ment to be excellent . Would never recommend.
March 3, 2026
Unprompted review
Reply from Swappie
Hello,
We are very sorry to hear about the disappointment you've experienced with your device and the subsequent valuation. We understand how frustrating it is to feel that the value of your phone has dropped so significantly since December.
We would like to clarify that every Swappie phone comes with a comprehensive warranty to cover any technical issues or defects. If the phone arrived damaged or developed faults, the correct procedure would have been to return it to us for a free repair or replacement. Unfortunately, as stated in our Terms and Conditions, once a third party opens or repairs the device, the Swappie warranty is voided.
When you send a phone back to us to sell, our technicians must evaluate its current internal state. If third-party repairs have been performed, we can no longer guarantee the integrity of the internal components, which can result in a significantly lower offer, such as a recycling value. We apologize for any delay in our email responses and will ensure your case is reviewed.
Kind regards,
The Swappie Team
Absolute scammers replying to my review…
Absolute scammers replying to my review saying they were sorry and will investigate and help me 🤣🤣 they have done absolutely nothing only tell me nothing will be done so my phone will stay broke thanks swappie.
March 6, 2026
Unprompted review
Reply from Swappie
Hello,
We are genuinely sorry to hear that you feel this way and that our previous response did not lead to the resolution you were hoping for.
While we always aim to support our customers, our internal investigation must be based on the technical evidence and the condition of the phone upon its arrival at our facility. If our technical team concluded that the device was received with damage that does not match the initial description, we unfortunately cannot take responsibility for the resulting price adjustment or condition. We understand this is frustrating, but we must adhere to our documented inspection results.
We truly regret that we couldn't reach a different outcome in this instance.
Kind regards,
The Swappie Team
No "premium" experience
I was hesitating in buying second hand phone but I gave it a try. Swappie promises that premium phones are "for those who accept no compromises, phone is cosmetically flawless and is indistinguishable from new". I was also happy to choose "prime" battery assuming it is an original Apple just a bit dated. Well, my experience was not good. The "premium" phone I received had dirt around buttons, tiny scratch on its screen and damaged oleophobic layer. Instead of slightly used battery I got just installed new but not original battery which drains super fast (comparable with my other phone 86% battery capacity). Immediately I felt that I bought a restored second hand phone which is too far from Swappie "premium" promises. The refund process was fast.
March 6, 2026
Unprompted review
Reply from Swappie
Hello,
Thank you for your feedback. We are sincerely sorry that your experience did not live up to our "Premium" promise.
A Premium series device should indeed be cosmetically flawless and thoroughly cleaned; receiving a phone with dirt around the buttons or screen marks is not the standard we strive for. Regarding the battery, we state on our website that all our replacement batteries are high-quality compatible parts, as only Apple can provide parts branded as "original." However, a new battery should definitely not drain as fast as one with 86% capacity.
We are glad the refund process was fast for you, though we would have welcomed the chance to resolve these issues for you directly. We will share your feedback with our quality control team to ensure this doesn't happen again.
Kind regards,
The Swappie Team
Professional and kind staff listed me…
Professional and kind staff listed me Professional and kind staff listed me Professional and kind staff quoted me my decides quickly shipped on Monday received the money Thursday everything perfect
March 5, 2026
Unprompted review
I have received a green iPhone 13 Mini…
I have received a green iPhone 13 Mini 128 GB that was supposed to be in excellent condition. However, it has very visible scratches on the edge on the side of the camera in the top left corner on the back.
March 4, 2026
Unprompted review
Reply from Swappie
Hello,
Thank you for your feedback. We are very sorry to hear that your iPhone 13 Mini arrived with visible scratches that do not seem to match the Excellent condition you ordered.
While Excellent condition may have some very light, minor marks, any significant or highly visible scratches on the edges should not be present. If you believe the device does not match the description on our website, please contact us so we can investigate this immediately. We want to ensure you receive a device that meets our quality standards and solve this for you as quickly as possible.
Kind regards,
The Swappie Team
🛑🛑Be very careful with this company…
🛑🛑Be very careful with this company they will scam u . When i send a phone for sell they will scratch it up to lower the price at bottom, if u decline they will destroy the phone before they send it back.
March 3, 2026
Unprompted review
Reply from Swappie
Hello,
We are concerned to hear your perspective, but we must strongly disagree with these claims. Swappie does not scratch or destroy devices to lower their value.
Our inspection process is strictly professional and documented. The price offered only changes if the physical condition of the phone does not match what was stated in the online form. If a customer declines our updated offer, we send the phone back free of charge in the exact same condition it was received at our facilities. We have no interest in damaging devices, as our goal is to provide a transparent and reliable trade-in service.
Kind regards,
The Swappie Team
I bought an iPhone in excellent…
I bought an iPhone in excellent condition. The sides of the phone have some scratches. I don't mind that much, but I do mind that there are black dots on the back of the phone. I don't know what it is, it won't go down. The battery is at 86 percent. I would expect more from a phone in "excellent" condition.
+ okay swappie i should have expect this whole condition of the phone. But what i forgot to write here is that the phone was full of dust, not dirty but it seems like somebody just left this phone on top of the shelf. And in the ,,hole,, that is above the dynamic island, maybe its speaker or something like that i think. There was some big stuck chunk of dusty ,,thing,, i removed it. It was strange
March 3, 2026
Unprompted review
Reply from Swappie
Hello,
Thank you for your feedback. We are sorry to hear that the condition of your iPhone did not fully meet your expectations.
We would like to clarify how our grading works. The "Excellent" condition refers specifically to the aesthetic state of the phone, and as stated on our website, it may have light, non-prominent marks or scratches. Regarding the battery, the "Excellent" grade does not dictate a higher percentage; if you chose a Standard Battery, we guarantee a minimum capacity of 86%. Only the "New Battery" option guarantees 100% capacity.
However, if you feel the black dots on the back or the scratches on the sides exceed what should be expected for an "Excellent" device, please contact us. We would be happy to inspect the phone and see if an error was made during our quality control.
Kind regards,
The Swappie Team
Sempre tutto al top!
March 2, 2026
Unprompted review
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