KYCed me bc i accidentally sent the wrong amount, then after i completed the KYC, outright ghosted me. still no response. 5k down the drain
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See what reviewers are saying
Recently I made a swap with BTC as input and was overwhelmed by the network load. It took some time until the BTC deposit finally received confirmations by the network. But once that had happened, th... See more
Company replied
Best Anonymous Exchange! I exchanged RVN to VET. I had a second thought while the transaction was taking place. But at last, the transaction was successful. The only thing I was lacking was trust, bu... See more
Company replied
I've used SwapSwop for some time now. I recently had an experience where I accidentally sent ERC MATIC to a MATIC Mainnet address in an attempt to make a swap. I contacted support; they were very pr... See more
Company replied
Company details
Written by the company
SwapSwop is a platform for instant cryptocurrency exchanges. It is a tool that allows you to work without restrictions and limits with 250+ coins and tokens. We want your cryptocurrency experience to be as safe, simple, and efficient as possible, and crystal clear. We care about the anonymity and privacy of our users and do not store any personal data. Despite the anonymity of SwapSwop customers, we are an official legal entity (Estonia) and comply with all applicable international laws that regulate the activities of companies that conduct cryptocurrency transactions. The customer support team is available 24/7. We have a predictive monitoring system. It allows the team to get informed about any sort of issue almost before it happens. This allows us to fix everything for you really fast. Our team automates everything that can be automated and therefore we sleep well at night. If you have questions or suggestions, the SwapSwop team is always open to business and informal communication. Feel free to email us at henlo@swapswop.io.
Contact info
Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Tallinn, Estonia
- henlo@swapswop.io
- swapswop.io
You should know
4.1
Great
175 reviews
Hasn’t replied to negative reviews
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Consistently good service.
I will absolutely continue to use the SwapSwop service, i swap this time XLM TO USDT(TRC20)
May 9, 2022
Unprompted review
Reply from SwapSwop
Hi, Mauricio! It's great to have you as our customer. Come back soon!
2nd time using SwapSwop to swap LTC to…
2nd time using SwapSwop to swap LTC to XMR, works like a charm even though I was a bit scared the first time
May 6, 2022
Unprompted review
Reply from SwapSwop
Hi, Leon! Fear not, we do our best to make you happy with your swaps. See you!
Did exactly what it needed to do
April 14, 2022
Unprompted review
Reply from SwapSwop
Hi, Mani! Thanks for you review. We do exactly what we are supposed to. Thanks for noticing!
Consistently good service, great customer support
I've used SwapSwop for some time now. I recently had an experience where I accidentally sent ERC MATIC to a MATIC Mainnet address in an attempt to make a swap. I contacted support; they were very prompt (emailed me back within 20 minutes - may have even been sooner, but that's when I noticed it) and helped solve my issue. Very pleasant interaction.
I will absolutely continue to use the SwapSwop service, but now I can and will also attest to how great the team is.
March 23, 2022
Unprompted review
Reply from SwapSwop
Hi, Naif! Thanks for rating our service! We are really happy that you have noticed how fast our support team solved your issue. Hope to see you again soon!
got a refund
I had a problem with a transaction sent by mistake on another network, I wrote to support and got an answer immediately. They are kind and honest people I got the refund for that mistake I made keep it up.
March 5, 2022
Unprompted review
Reply from SwapSwop
Hi, Alex! Thank you for these kind words, I'll forward your review to the support team ;)
Excellent customer service
Excellent customer service, low fees and overall, one of the best places to swap your crypto. Shoutout to Anton for being a top customer service person. Thanks!
February 22, 2022
Unprompted review
Reply from SwapSwop
Hi, Cesar! Anton here ;) Thanks for your review! Great to know you're happy
Seamless transaction
Seamless transaction. The whole process is almost magical. Will come back again and again to swap coins.
February 12, 2022
Unprompted review
Reply from SwapSwop
Hi there! We'd be glad to see you again soon. Pandas are cool, we love panda bears ;)
Fast and easy
Exchanged TRX to LTC as a test, gone through quick without any problems.
January 30, 2022
Unprompted review
Reply from SwapSwop
Hello, Vasily.
Thank you for taking the time to write a review. The team is glad to hear about your positive experience with SwapSwop.
We look forward to seeing you among our regular customers and thank you for choosing us.
P.S. Please email us at henlo@swapswop.io to get a prize for your 100th review.
Best Anonymous Exchange!
Best Anonymous Exchange!
I exchanged RVN to VET. I had a second thought while the transaction was taking place. But at last, the transaction was successful. The only thing I was lacking was trust, but swallowing down my fear I went ahead with the transaction and within 5-10 mins it was completed and my crypto choice had been returned! Very happy with the speed and entire operation. Will use it again! Awesome exchange, fast anonymous and doesn't require a KYC with low fees. The experience has been incredible.
December 26, 2021
Unprompted review
Reply from SwapSwop
Hi, Dharun! Thanks for your review! We're glad that you've had a great experience. Hope to see you again soon ;)
Made mistake, sent wrong amount
Hey
I made a mistake Exchange ID
b74c09cb-1122-4e19-a187-7cdeed80c2e8
Can you please return funds?
December 24, 2021
Unprompted review
Reply from SwapSwop
Hi Marcus.
We emailed you at the email you used when you contacted SwapSwop customer support.
P.S. It may not be safe to use an exchange ID in the public domain
Trusted and fast
December 13, 2021
Unprompted review
Reply from SwapSwop
Hi Paul.
Thanks for the concise and succinct review.
The SwapSwop team will continue to do its best to live up to the trust placed in us.
SwapSwop team
Reply from SwapSwop
Hello.
I apologize for the long wait.
Unfortunately, no one answered you for a long time because we are changing the customer support system and your request was "lost".
Please contact support again.
great place to exchange!
December 3, 2021
Unprompted review
Reply from SwapSwop
Hello Cheryl,
I apologize for the long response time to your review.
We do our best and sometimes impossible to be great.
Thank you for taking the time to write a review. You are a great customer :)
Regards, SwapSwop team
Great
Great. Been trying to swap cross-chain forever. super helpful.
November 25, 2021
Unprompted review
Reply from SwapSwop
Hi! Thanks for your review, hope to see you again soon! ;)
Best Anonymous Exchange!
I've been using SwapSwop for about 2 years. I recently ran into some trouble which was my fault and was quickly resolved by the team. I had nothing to worry about because I knew I was going to get taken care of. SwapSwop and the team are the best!
November 24, 2021
Unprompted review
Reply from SwapSwop
Hi there! Always at your service ;) Take care!
FEEDBACK AND HELP WITH AN EXCHANGE THAT…
FEEDBACK AND HELP WITH AN EXCHANGE THAT DID NOT WORK AS I EXPECTED WAS EXCELLENT! THANK YOU!
November 19, 2021
Unprompted review
Reply from SwapSwop
Hi, Corby! We'll always have your back ;)
Awesome exchange ,fast ,anynoumous…
Awesome exchange ,fast ,anynoumous .doesn't require a kyc .with low fees ..the experience has been incredible i advice everybody to use swapswop
November 18, 2021
Unprompted review
Reply from SwapSwop
Hi, Ryan! Thanks for your review!
My favorite exchange with no doubts.
November 17, 2021
Unprompted review
Reply from SwapSwop
Hi Eugen! Glad to be your top choice ;)
Exchange using my Trust wallet worked…
Exchange using my Trust wallet worked well!
November 17, 2021
Unprompted review
Reply from SwapSwop
Hi, Brian! Glad you've had a good experience!
Best 10 Anxiety Filled Minutes Ever
I was very anxious going into this. I had sent my doge to trust thinking I could swap my doge on pancake but very quickly realized they do not support doge doge, but only erc20 and bep20 doge. I put half my doge on here and got my bsc. 10/10
November 9, 2021
Unprompted review
Reply from SwapSwop
Hi, Andrew!
Thank you for taking the time to write your review.
You made a great choice! BSC (Binance Smart Chain) network has low cost per transaction, it's a fast blockchain, and most importantly it builds a huge number of services that give the user the freedom to use crypto.
Thanks for choosing SwapSwop.
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