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See what reviewers are saying

Rated 1 out of 5 stars

KYCed me bc i accidentally sent the wrong amount, then after i completed the KYC, outright ghosted me. still no response. 5k down the drain

Rated 5 out of 5 stars

Recently I made a swap with BTC as input and was overwhelmed by the network load. It took some time until the BTC deposit finally received confirmations by the network. But once that had happened, th... See more

Company replied

Rated 5 out of 5 stars

Best Anonymous Exchange! I exchanged RVN to VET. I had a second thought while the transaction was taking place. But at last, the transaction was successful. The only thing I was lacking was trust, bu... See more

Company replied

Rated 5 out of 5 stars

I've used SwapSwop for some time now. I recently had an experience where I accidentally sent ERC MATIC to a MATIC Mainnet address in an attempt to make a swap. I contacted support; they were very pr... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service

Written by the company

SwapSwop is a platform for instant cryptocurrency exchanges. It is a tool that allows you to work without restrictions and limits with 250+ coins and tokens. We want your cryptocurrency experience to be as safe, simple, and efficient as possible, and crystal clear. We care about the anonymity and privacy of our users and do not store any personal data. Despite the anonymity of SwapSwop customers, we are an official legal entity (Estonia) and comply with all applicable international laws that regulate the activities of companies that conduct cryptocurrency transactions. The customer support team is available 24/7. We have a predictive monitoring system. It allows the team to get informed about any sort of issue almost before it happens. This allows us to fix everything for you really fast. Our team automates everything that can be automated and therefore we sleep well at night. If you have questions or suggestions, the SwapSwop team is always open to business and informal communication. Feel free to email us at henlo@swapswop.io.


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

175 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

well it went very smoothly

well it went very smoothly. took 13 minutes for the whole transaction, no issues at all. im very impatient so i got quite nervous but it really isnt that deep. awesome platform.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

It simply works

It simply works, there's nothing more that needs to be said. It works, and works well!

A feedback I would give is to increase the amount of feedback to the user while confirming, I started getting anxious after it got confirmed in my XMR wallet (10 confirms) but the site was still confirming and it took like 30 min to transfer. So more feedback like "it can take up to X time" or "it's doing a review" or something like that would be great!

Other than that, nothing to complain, it's a great service!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Always fast support

Always fast support, have made idiot mistakes of sending usdc instead of usdt and they solved my issues so easily. Thank you for this great cheap company

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

fast and good

November 21, 2025
Unprompted review
SwapSwop logo

Reply from SwapSwop

Hello Alperen!

Thank you for your feedback!
We’re thrilled to hear you had a fast and positive experience. We look forward to serving you again soon!

Warm regards, SwapSwop Team

Rated 5 out of 5 stars

Customer support was lightning quick

Customer support was lightning quick, had the wrong amount for the exchange and lost track as website timed out, their customer support was professional, helpful and fixed my problem, thanks will use again

November 4, 2025
Unprompted review
SwapSwop logo

Reply from SwapSwop

Hello I V!

Thank you so much for your kind words! We’re thrilled to hear that our team could help resolve the issue quickly and professionally, even with the website hiccup. Your feedback means a lot to us, and we can’t wait to serve you again in the future!

Best regards, SwapSwop Team

Rated 5 out of 5 stars

Reliable

Reliable and consistent.

October 15, 2025
Unprompted review
SwapSwop logo

Reply from SwapSwop

Hey Albert!

Thank you so much for your feedback!
We're glad to hear you find our service reliable and consistent. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.

Best regards, SwapSwop Team

Rated 5 out of 5 stars

Swaping my XLM to SOL without struggle…

Swaping my XLM to SOL without struggle in under 3 mins. Without lot of fees

September 27, 2025
Unprompted review
SwapSwop logo

Reply from SwapSwop

Hello Oscar!

Thanks for sharing your experience! We're glad to hear you were able to swap your XLM to SOL smoothly in under three minutes and without high fees.
If you ever need help or have suggestions to make the process even better, we're here for you!

Best regards, SwapSwop Team

Rated 5 out of 5 stars

quick process with low fees

very quick process with pretty low fees to swap, I've used swapswop for over 3 months now and i haven't had an issue yet.

September 8, 2025
Unprompted review
SwapSwop logo

Reply from SwapSwop

Hello Tekk!

Thank you for sharing your experience! We’re glad to hear that you enjoy the quick process and low fees on SwapSwop.

It’s great to know you’ve been with us for over 3 months without any issues. We’ll keep working hard to provide you with the same smooth and reliable service.

Best regards, SwapSwop Team

Rated 1 out of 5 stars

holding my money hostage

my transaction was taking long, so i emailed them. They asked me to complete a KYC check, so i did, for a week and a half now, I've barely had any updates, and my funds are being held against my will. would not recommend

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Not my first time, not my last

I have used this site many times over 2 years or so. Never an Issue, smooth swap

June 18, 2025
Unprompted review
SwapSwop logo

Reply from SwapSwop

Hello Patrick Murphy,

Thank you so much for your kind words and for being a loyal customer for over 2 years!

We’re truly happy to hear that your swaps have always been smooth and hassle-free.
It means a lot to us that you keep choosing our service.
We look forward to serving you again soon!

Regards, SwapSwop team

Rated 1 out of 5 stars

scamming under the pretext of KYC

$3k exchange stuck possibly stolen
Guy named Giorgi Oniani pushing me to KYC even though I dont want the exchange done anymore since kyc is needed. When I asked to send back he says they can't when he actually should just send it back since he doesnt want to exchange it. (indirect stealing)
They're using sumsub and forcing upon going through kyc (which doesn't even work correctly, has errors valid for 3 days asks for millions of questions source of funds etc thats not called kyc)
When I opened the KYC link it showed me that they just resell the changenow service probably with some commission on top.
Keep in mind changenow itself allows you to opt out of kyc by emailing them and they send your crypto back and cancel the exchange.
Here you will be told it is impossible to cancel the exchange until you fill out a link which has its own issues. Been waiting since a week, replying to their ticket doesn't work always have to make a new one to get a response.
My mistake was to listen to my friend that this was a good service which didnt enforce kyc and I trusted them to be helpful and understanding.
$3k is a lot to me, I can now understand how they are managing to keep their fees low. I'm assuming small amounts go through and when it comes to bigger amounts they pull this scam. Never using them again.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

ive exchanged about $50

ive exchanged about $50, ltc to solana, sol to ltc, sol to matic and other exchanges

all without problems, low fees, no account, and low minimum exchange amount (i was able to turn 80 cents usdc into matic gas)

April 20, 2025
Unprompted review
SwapSwop logo

Reply from SwapSwop

Hello Jane,

Thank you for your feedback!
We’re glad to hear you had a smooth experience with your exchanges.
Making the process simple, fast, and accessible even for small amounts is exactly what we aim for.

Looking forward to serving you again!

Best regards, SwapSwop Team.

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