KYCed me bc i accidentally sent the wrong amount, then after i completed the KYC, outright ghosted me. still no response. 5k down the drain
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See what reviewers are saying
Recently I made a swap with BTC as input and was overwhelmed by the network load. It took some time until the BTC deposit finally received confirmations by the network. But once that had happened, th... See more
Company replied
Best Anonymous Exchange! I exchanged RVN to VET. I had a second thought while the transaction was taking place. But at last, the transaction was successful. The only thing I was lacking was trust, bu... See more
Company replied
I've used SwapSwop for some time now. I recently had an experience where I accidentally sent ERC MATIC to a MATIC Mainnet address in an attempt to make a swap. I contacted support; they were very pr... See more
Company replied
Company details
Written by the company
SwapSwop is a platform for instant cryptocurrency exchanges. It is a tool that allows you to work without restrictions and limits with 250+ coins and tokens. We want your cryptocurrency experience to be as safe, simple, and efficient as possible, and crystal clear. We care about the anonymity and privacy of our users and do not store any personal data. Despite the anonymity of SwapSwop customers, we are an official legal entity (Estonia) and comply with all applicable international laws that regulate the activities of companies that conduct cryptocurrency transactions. The customer support team is available 24/7. We have a predictive monitoring system. It allows the team to get informed about any sort of issue almost before it happens. This allows us to fix everything for you really fast. Our team automates everything that can be automated and therefore we sleep well at night. If you have questions or suggestions, the SwapSwop team is always open to business and informal communication. Feel free to email us at henlo@swapswop.io.
Contact info
Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Tallinn, Estonia
- henlo@swapswop.io
- swapswop.io
You should know
4.1
Great
175 reviews
Hasn’t replied to negative reviews
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Fast, Safe and unbelievable
August 22, 2021
Unprompted review
Reply from SwapSwop
Hi!
Thanks a lot for your review. All members of the SwapSwop team are really happy to hear about your positive expirience.
— Karina, BD account manager
Exchange did what it was supposed to do!
August 20, 2021
Unprompted review
Reply from SwapSwop
Hello, Jshua.
Happy to hear about your positive expirience with our cryptocurrency exchange platform.
— Karina, BD account manager
Reliable/Simple
Simple, fast, low tx fees. Repeat customer until given a reason not to.
August 13, 2021
Unprompted review
Reply from SwapSwop
Hello.
Thank you for the feedback.
P.S. If you ever find a reason to stop using our platform, please email me at anton@swapswop.io. I'll see what we can do for you
— Anton, CEO/CTO
Painless non-custodial exchange!
Exchange was quick and swift while having the best part of non-custodial exchange, zero account required! Did my first exchange from RVN to LTC. Fees were decent too!
August 2, 2021
Unprompted review
Reply from SwapSwop
Hi, thanks for choosing SwapSwop!
— Karina, BD account manager
Exchanged BTC for Harmony One
Exchanged BTC for Harmony One. Took 7 minutes. Quick. Secure. Don’t have to do anything complicated. Just insert receiving address and send BTC to the given address with minimal fees. Awesome!! Will definitely use again!
July 18, 2021
Unprompted review
Reply from SwapSwop
Hello, Rolando.
Thanks for your review, hope to see you again soon.
— Kate, CMO
Fast and easy
SwapSwop is easy to use, even for a beginner, and the currency goes through quickly. Thank you!
June 14, 2021
Unprompted review
Reply from SwapSwop
Hi, Eetu! Thanks for your review!
— Kate, CMO
Amazing tool for the future of crypto
Amazing tool for the future of crypto! Converted DAI to ONG with ease and professionalism!
June 14, 2021
Unprompted review
Reply from SwapSwop
Hi, Philip! Nice to hear from you. Hope to see you again soon ;)
— Kate, CMO
Awesome first time experience
Awesome first time experience! I converted BNB to XMR with no problem at all and it was pretty quick!! Such a great site I'm so glad this exists!! Amazing
June 14, 2021
Unprompted review
Reply from SwapSwop
Hi! Thanks for your review, we're super happy that you're glad ;)
— Kate, CMO
Great exchange
Great exchange. Fast and easy to use.
Bought XMR for the second time today.
Definitely on my 'bookmark' list :)
June 1, 2021
Unprompted review
Reply from SwapSwop
Hi! Thanks for your review, hope to see you again soon ;)
— Kate, CMO
Exchanged DOGE for Cardano without any…
Exchanged DOGE for Cardano without any problems. I have been using SwapSwop now for the past month and am very happy. Thanks SwapSwop!
May 27, 2021
Unprompted review
Reply from SwapSwop
Hi, thanks for your review!
— Kate, CMO
Fast and easy
Fast and easy, no problems. My first time doing this I was a bit nervous but the transaction was so flawless this might be my go to.
May 24, 2021
Unprompted review
Reply from SwapSwop
Hi, glad you're happy with our service!
— Kate, CMO
Easy to use, nice interface
One of the best exchanges ever. Super easy to use, super quick transactions and extremely prompt customer service.
I do feel like there is lack of information on some topics on the website, like the amount to be sent to their wallet for exchange should be inclusive of fee or not. Not sure if it is mentioned and I’ve missed it, but besides that, it’s a 10/10 for now.
May 22, 2021
Unprompted review
Reply from SwapSwop
Hi, thank you! Hope to see you again soon.
— Kate, CMO
Quick and simple
Quick and simple!
The staff was very friendly aswell :)
May 21, 2021
Unprompted review
Reply from SwapSwop
Thanks, Neb! See you soon ;)
— Anton, CEO/CTO
Reply from SwapSwop
You're always welcome, Micah! See you back soon ;)
— Kate, CMO
All I can saw is WOW.
All I can saw is WOW.
My experience with them has been nothing short of fantastic.
Fast, reliable, beyond easy.
Thank god they exist - they give access where access is most needed in the world of crypto.
May 15, 2021
Unprompted review
Reply from SwapSwop
Hi, Todd! Wow, thank you for these kind words! We will be happy to see you again soon :)
— Anton, CEO/CTO
Issue resolved, and fast swaps.
Had an issue, and was happy with the support responses. Have used three times, and the swaps are always available, fast and a fair rate.
May 11, 2021
Unprompted review
Reply from SwapSwop
Hi, Kenny! Glad I could help you, and hope to see you back soon ;)
— Anton, CEO/CTO
Great experience swapping my coins
Great experience swapping my coins, fast and with a lot less fees than most exchanges haha. Would recommend
May 10, 2021
Unprompted review
Reply from SwapSwop
Hi, Joe! Thanks for your nice review, we’re glad you’re happy ;)
— Anton, CEO/CTO
I can’t say anything bad
I can’t say anything bad, everything is good enough and clear
May 6, 2021
Unprompted review
Reply from SwapSwop
Hi, Darrell! Thank you for your review. Hope to see you again soon!
— Kate, CMO
I didn’t regret that I tried it
I didn’t regret that I tried it. In general, everything is not bad
May 4, 2021
Unprompted review
Reply from SwapSwop
Hi, Conley! What can be done for us to get 5 stars from you? Share your thoughts at kate@swapswop.io!
— Kate, CMO
Reply from SwapSwop
Hi, Enisel! What can possibly be done for us to get 5 stars from you? Please email me at kate@swapswop.io
— Kate, CMO
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