Sweet One Confectionery Reviews 182

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Have ordered from Sweet One on several occasions. The ordering process is super easy, always delivered quickly and the sweets are ALWAYS so tasty! Customer service is on point, prompt replies and noth... See more

Rated 4 out of 5 stars

I enjoyed the order however I did order tongue painters and peach rings thinking they’d come separately but they were in the same bag. Just some feedback, I maybe missed it somewhere if I had to req... See more

Rated 5 out of 5 stars

My first time shopping with Sweet One and I'm certainly going to be heading back to their website. The website is easy to use, has a great choice and the entire process of ordering and paying etc wa... See more

Rated 5 out of 5 stars

I’ve used Sweet one since the beginning, and I have to say they are my favourite! Their range of products is very good, they are fantastic at contacting you if and when needed, delivery is always as d... See more

Company details

  1. Confectionery

Written by the company

Here at Sweet One we have a passion for bringing you all of the best sweet treats. We specialise in Pick n Mix and all of the most hard to find American, Aussie & New Zealand goodies! To place an order please just visit our website www.sweet-one.co.uk. If you have ordered from us before, all feedback is really appreciated!


Contact info

4.1

Great

TrustScore 4 out of 5

182 reviews

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Rated 1 out of 5 stars

Order placed & confirmed next day…NO COMMUNICATION OR ORDER !!

Order placed & confirmed next day delivery supposed to be on 22/12, sent messages after messages again with no response, quick enough to take your money, no customer service whatsoever ! 1st & last order I will place.

January 1, 2023
Unprompted review
Sweet One Confectionery logo

Reply from Sweet One Confectionery

Good afternoon, please accept my sincere apologies that there was a delay in receiving your order. As a company we were on Christmas break from 3pm on 23rd December and returned today, 3rd Jan 2023. Unfortunately emails were not being monitored over this period but all orders have now been dispatched and will be delivered via DPD tomorrow, 4th Jan 2023. We hope you enjoy your order. All the best, Dan

Rated 1 out of 5 stars

I haven’t had my order

December 29, 2022
Sweet One Confectionery logo

Reply from Sweet One Confectionery

Good afternoon Anthony, please accept my sincere apologies that there was a delay in receiving your order. As a company we were on Christmas break from 3pm on 23rd December and returned today, 3rd Jan 2023. Unfortunately emails were not being monitored over this period but all orders have now been dispatched and will be delivered via DPD tomorrow, 4th Jan 2023. We hope you enjoy your order. All the best, Dan

Rated 1 out of 5 stars

Communication

Order still not received. Sent two emails and got no response. I have ordered before and the sweets were lovely. Very disappointed this time.

December 17, 2022
Sweet One Confectionery logo

Reply from Sweet One Confectionery

Good afternoon Louisa, please accept my sincere apologies that there was a delay in receiving your order. As a company we were on Christmas break from 3pm on 23rd December and returned today, 3rd Jan 2023. Unfortunately emails were not being monitored over this period but all orders have now been dispatched and will be delivered via DPD tomorrow, 4th Jan 2023. We hope you enjoy your order. All the best, Dan

Rated 3 out of 5 stars

It could have been great☹️

Order would have been great everything was there however when my order eventually arrived after being held by dpd for a ridiculous amount of time the 8kg bucket I ordered had been shattered and there were plastic shards all over and the rest of my order covered in loose sweets. Quite disappointed as this was an expensive Christmas present 😔

December 9, 2022
Rated 1 out of 5 stars

Unfortunately I had one bad experience…

Unfortunately I had one bad experience and still waiting to hear back from them 3 days and still waiting

November 8, 2022
Sweet One Confectionery logo

Reply from Sweet One Confectionery

Hi Mike, please could you let us know which form of communication you have used as I am unable to track anything under your name or email address?

Many thanks,

Dan

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