Delivery was speedy by Royal Mail. I bought chocolate covered peanuts & they were thickly coated - best ones iv'e ever eaten -& were in a thick resealable bag.Customer service was 2nd to none. Great s... See more
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See what reviewers are saying
Quite simply the worst fudge I have ever tasted. I bought 9 different fudges, all came in individual packs, not labelled with the variety. Other than the garish colours it is difficult to tell one f... See more
Company replied
Fantastic customer service and always go out of their way to meet your requirements. Was great to see such a brilliant range of sweets in this day and age. Even give you samples at their digression, w... See more
Company replied
Placed an order on the 5th July and it hasn't arrived. Also noticed that my payment method has been partially refunded so assuming that part of my order isn't available. No email to inform me of t... See more
Company replied
Company details
- Confectionery Wholesaler
- Candy Store
- Chocolate Shop
- Confectionery
- Sweets and Dessert Buffet
- General Store
Written by the company
Sweetie Shoppie based in East Tilbury, Thurrock, Essex, are a UK online bulk sweet, candy, chocolate confectionery wholesale supplier. Treats include Haribo, Sweetzone, Mowam, Kingsway, Barretts, Hannah, Videl & Swizzels. Sweets supplied for baby shower, birthdays, weddings & corporate events We stock an ever-growing range of Pick 'n' Mix, sweet jars, bags & tubs available for same-day collection OR FREE UK delivery. View our full range & ORDER TODAY
Contact info
Unit 12a, Thames Enterprise House, Princess Margaret Rd,, RM18 8RH, East Tilbury, Essex, United Kingdom
- 07877 281438
- nick@sweetieshoppie.co.uk
- sweetieshoppie.co.uk
2.6
Poor
52 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I should have read the reviews before…
I should have read the reviews before ordering!! I got my parcel on time, but one of the 3 bags was broken and all the sweets were all over the box (that was damaged). I contacted them several times, but no reply, then I checked the reviews and I think I won't have any reply :(
Not going to be ordering anymore.
February 25, 2026
Unprompted review
I ordered over a month ago
I ordered over a month ago, still no sweets, I have emailed, phoned left lots of messages, I had a email back regarding my order review over a week ago asking what they could do to put it right and not publish my review, well surprisingly still no reply, this company is terrible, since reading the reviews now, would certainly have not ordered in the beginning very disappointed would certainly not recommend
June 30, 2025
Unprompted review
Terrible seller
Terrible seller. Items arrived too late for party. I was ignored when I asked to return. I returned anyway, using RM tracked and I have heard nothing and zero refund. Appalling service. DO NOT BUY.
July 5, 2025
Unprompted review
Scammer
I ordered some Pez Sweet Dispensers for my Son’s birthday party. The order arrived too late, so I frantically ordered some from Amazon for next day delivery. When I contacted the shop, Nick confirmed I could send the order back for a refund. I have waited 5 weeks and still haven’t received a refund. I have emailed the Shop twice and left a message, but have not been contacted or responded to. I have a Royal Mail Tracking Number to confirm I sent the order back. Do NOT buy from this Shop. It is an untrustworthy business and based on other reviews here, this is not an isolated incident. Ultimately, the Shop has stolen from me, as they have completely ghosted me and have failed to give me my refund.
June 23, 2025
Unprompted review
missing items no refund
received items and found the most expensive item was missing and the packing slip had refunded written on it so I checked my account and had no refund.
I then contacted them and was told he would look into it so I waited 2 days and asked for an update and send a picture of the packing slip and received no reply so I tried again the next day and got nothing still so a couple of days later I contacted my bank to try to resolve the situation.
beware bad customer service and a possibility of them keeping your money and giving you nothing!
July 14, 2025
Unprompted review
Nothing but issues from the start
Nothing but issues from the start. The whole experience with this company has been terrible. I placed my order on 07/07/25, it was then shipped on 08/07/25 but didn’t actually arrive with me until 14/07/25 despite me paying £4.95 for 2-3 day shipping - instead it took 6 days. Upon opening my order I discovered 2 of my items were missing, 2 items that I had already paid for. I tried to contact the company numerous times via email, however had no response. I then finally managed to get through to someone on the phone who advised they would send the missing items out, as they were needed for 19th July. They said they had work experience students in and they had realised parts of the order had not been packed, therefore they’d send them out right away. This was Wednesday and it’s now Friday, and I have received nothing. To then make matters worse, the company tried to make me out to be untruthful about my order - despite the fact I had a conversation with them and they admitted the work experience students forgot to pack them! I really wish I had bought from elsewhere, because now I am out of pocket, missing items and my daughter’s mermaid sweetie table for her birthday is incomplete due to the incompetence, poor customer service and sheer disregard for their customers. So disappointing and I will not be ordering again.
July 14, 2025
Unprompted review
Exceptional customer service
If I could give this company 6 stars I would. I had ordered 60 items from another company (Wholesale Sweets UK) for my son's party which never arrived and they were ignoring emails/calls. I called up Sweetie Shoppie in desperation at 5pm to see if they had the same in stock. Nick went out of his way to help - first he went to check stock levels and called me back. Unfortunately they didn't have enough so he went away again to see if he had anything else in stock that could work as a party bag gift. He called back 10 minutes later with a suggestion of freeze dried sweets. I'd never heard of them but apparently they are all the rage. He then arranged for his delivery driver to go out of his way to drop them off to me the very next day. After my experience with Wholesale Sweets (I am now battling to get refunded), Nick at Sweetie Shoppie restored my faith in humanity. Small, family-run business' like this deserve to do well - Nick was so, so helpful and the sweets were a huge success (probably more so than what I had originally ordered).
January 23, 2025
Unprompted review
Reply from The Sweetie Shoppie Ltd
Hi Christiana,
Thank you so much for your glowing review! It’s truly heartwarming to read your kind words, and I’m thrilled we could help make your son’s party a success. It was a pleasure finding a solution for you, and I’m so glad the freeze-dried sweets were a hit!
Your support and recognition of our family-run business mean the world to us. If you ever need anything in the future, we’ll be more than happy to assist.
Amazing shop highly recommend really…
Amazing shop highly recommend really helpful customer service more than willing to help can't recommend them enough
January 3, 2025
Unprompted review
Reply from The Sweetie Shoppie Ltd
Dear Gareth,
Thank you so much for your kind words and glowing recommendation! We’re delighted to hear that you had a great experience with us and found our customer service helpful. Your support means the world to our team, and we’re always here to help in any way we can.
We look forward to serving you again soon for all your sweet treats! 🍬
Atrocious
Atrocious. Placed an order back in mid November and no sign of it. For some reason they were sent to correct address but with a digit missing from postcode. Contacted Evri twice and Sweetie Shopee either twice or 3 times and still no order. Just terrible customer service
Edit…
Your response is awful. My details were entered correctly YOU sent to wrong address. The goods were returned to you ( according to Evri) yet I’ve had no refund😡
Perhaps if you put as much effort into customer service as you do to refuting reviews your company would not have almost 25% of reviews showing only 1 star. Will never use your company again and will urge others likewise
December 20, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Thank you for your feedback, and I’m sorry to hear about the issue with your order.
We want to clarify that when placing an order, it is the customer's responsibility to ensure the delivery address is entered correctly. Unfortunately, even a small error, such as a missing digit in the postcode, can result in complications with the courier, and we are unable to take responsibility for parcels lost due to an incorrect address being provided at checkout.
We always dispatch orders to the exact address provided and rely on our customers to double-check this information at the time of ordering.
Thank you for your edited review reply. I can confirm that the delivery address you provided was incomplete and incorrect. Unfortunately, when we eventually received your parcel back, the goods were spoiled and could not be reused due to the nature of them being perishable items.
As I previously explained, we can only ship parcels to the address provided by our customers. We do not edit or modify addresses, as this information is automatically transferred from our orders page to our shipping portal. Therefore, we cannot be held responsible for errors resulting from an incorrect or incomplete delivery address being provided.
While I understand your frustration, it’s important to recognise that even a small error, such as a missing digit, can result in a parcel not being delivered and subsequently going through a lengthy returns process. This situation demonstrates the importance of ensuring all address details are accurate at the time of ordering.
Thank you again for your amended review.
We pride ourselves on delivering excellent customer service and are always striving to meet our customers' expectations. While Trustpilot reviews provide a platform for feedback, they are not always an accurate reflection of our business. Our verified reviews from Lipscore, which showcase feedback directly from our customers, reflect a more accurate picture, with an outstanding rating of 4.8 out of 5 across all areas, including customer care.
As previously mentioned, it is the customer's responsibility to provide the correct delivery details during checkout. Our delivery success rate is very high when accurate details are provided, and we are proud to reliably serve thousands of satisfied customers.
We value your feedback and remain committed to providing exceptional service to all our customers.
Reply from The Sweetie Shoppie Ltd
Thank you for your 5-star review! We're so pleased to hear that you found our service great. We look forward to serving you again soon!
Best regards,
The Sweetie Shoppie Team
Brilliant, highly recommend!
Have ordered from Sweetie Shoppie several times in the past few months and they are brilliant!! Highly recommended
October 6, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Thank you so much for your fantastic review! We're thrilled to hear that you've had such a great experience with us and that you keep coming back. Your recommendation means the world to us, and we can't wait to sweeten your day with more treats in the future!
Kind regards,
The Sweetie Shoppie Team
amazing service
amazing service, love this shop definitely will be recommending
October 4, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Thank you for your amazing review! We're so happy to hear you love our shop and service. Your recommendation means the world to us, and we can't wait to see you again soon!
Best wishes,
The Sweetie Shoppie Team
Always a great experience
Always a great experience, friendly staff, fab products, always going the extra mile to help, nothing is too much trouble.
October 1, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Thank you so much for your lovely review! We're thrilled to hear you always have a great experience with us. Our team takes pride in going the extra mile, and we're glad it shows. We look forward to welcoming you back again soon!
Best wishes,
The Sweetie Shoppie Team
Fantastic Sweetie Shop with Modern Customer service
Fantastic customer service and always go out of their way to meet your requirements. Was great to see such a brilliant range of sweets in this day and age. Even give you samples at their digression, which shows the level of Goodwill they share with their customers.
October 4, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Thank you for the fantastic review! We’re so glad you enjoyed our customer service and sweet selection. It’s wonderful to know our little gestures like samples are appreciated—we love sharing that goodwill with our amazing customers. We look forward to seeing you again soon!
Best wishes,
The Sweetie Shoppie Team
Such a great bunch of guys,
Such a great bunch of guys,
The sweets are amazing and they make up fantastic present bundles for you
Highly recommended
October 3, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Thank you so much for your kind words! We're thrilled you enjoyed our sweets and loved the present bundles we put together for you. It means the world to us to be highly recommended, and we look forward to helping you again soon!
Best wishes,
The Sweetie Shoppie Team
Great customer service
Great customer service, and lots of different choices of sweets which are great price.
Definitely recommend
October 4, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Thank you for the wonderful review! We’re delighted to hear you enjoyed our customer service and the variety of sweets we offer. Your recommendation means a lot to us, and we can’t wait to serve you again soon!
Best wishes,
The Sweetie Shoppie Team
East Tilbury's hidden Gem
Amazing staff always very helpful and the sweets are to die for. All retro sweets you can think of.
October 4, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Thank you so much for your lovely review! We’re thrilled to be considered East Tilbury’s hidden gem, and it’s always a pleasure to serve you. We’re glad you love our retro sweets, and we look forward to seeing you in-store again soon!
Best wishes,
The Sweetie Shoppie Team
Fantastic service nice people went…
Fantastic service nice people went above and beyond to get me what I wanted will definately come back
October 4, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Thank you for the fantastic review! We’re so glad we could go above and beyond to get you what you wanted. It was a pleasure to help, and we look forward to welcoming you back again soon!
Best wishes,
The Sweetie Shoppie Team
Massively ripped off
1 item in my order was great.
My 2nd item which was a jar of icy chocolate cups cost £8.99 and is advertised as 970ml. The weight of the sweeties in the (thin plastic) jar is actually 385g. I have been massively ripped off and I believe the advertising on their website is misleading. I would have left a review on their website but I can't figure out how to do it.
August 7, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Dear Customer.
Thank you for your feedback. We're sorry to hear you're disappointed with your purchase.
Our Choc Icy Cups are indeed a very light sweet, which may affect the perceived weight. The jar is advertised correctly as 970ml, which refers to the volume, not the weight. At £8.99, our pricing is competitive compared to similar products that sell for around £12.00. This price includes not only the sweets but also the cost of the jar, labelling, and assembly.
We've received positive feedback from many customers about this product, having sold over 50 jars in the last 30 days. We always strive to provide high-quality products and transparent information.
Additionally, we have a phone number and email listed on our website, so you could have contacted us to discuss this matter. You will also receive an email 7 days after your purchase to provide us with a review about your product. If you need further assistance or have any more concerns, please feel free to reach out to us directly.
Kind regards,
The Sweetie Shoppie Team
First time ordering and unfortunately…
First time ordering and unfortunately won't be ordering again. They were all sticky and uneatable. They are not original as advertised and instead of the foamy ones been foamy they are gritty.
August 2, 2024
Unprompted review
Reply from The Sweetie Shoppie Ltd
Hi,
Thank you for your feedback. I’m sorry to hear that your first experience with us wasn’t as expected. We have a contact email and phone number available on our website for any issues, and we encourage customers to reach out directly so we can resolve matters quickly.
As a company, we take pride in our excellent product quality and customer service, which is reflected in our high ratings on the Lipscore Review platform. To better assist you, I would kindly ask that you provide more specific details about your concerns via email. This is always the most effective way to resolve any issues.
Please know that we strive for excellence and are always disappointed when a customer is dissatisfied. Our commitment to quality is demonstrated by our 5-star hygiene rating and the many positive comments both in-store and on Lipscore Reviews. We’d love the opportunity to make things right for you.
Best regards,
The Sweetie Shoppie Team
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