swiftgarden.com Reviews 308

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and in good condition. Many people are also very satisfied with the overall service, finding the ordering process easy and the after-sales support prompt and helpful. Consumers often commend the company for providing good value and well-built products. However, some people were dissatisfied with certain aspects of the products, particularly regarding battery performance and quality issues. There were occasional reports of products arriving damaged or not working as expected, and some customers experienced issues with battery life or compatibility.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, describing... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the products as well-built,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast delivery,... See more

Service

People report positive experiences with service. Customers consistently praise the great service and swift... See more

Order

Users describe positive interactions with order. Customers found the ordering process quick and easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The free pole saw offer was great . However it came with the need to purchase a new battery - the fact that I needed a new battery after a relatively low usage was very disappointing ,

Rated 5 out of 5 stars

Ordered direct with Swift, delivered in timescale given. Product we have had before and very satisfied so ordered another the same. After sales service very good as we had a issue with new product whi... See more

Rated 5 out of 5 stars

Had most of the garden machinery range in the past, very good/excellent. The only downside was,Parcel Farce, they held the parcel at a depot nearby for five days, and it cost £6.00 for the pleasure,... See more

Rated 5 out of 5 stars

Offered free Polesaw when buying a battery. Battery arrives, no polesaw, bit of a to and fro with customer services. Problem solved and polesaw delivered. I own the strimmer, lawnmower and hedge trimm... See more


Company details

  1. Lawn Mower Store

Written by the company

We’re passionate about making gardening an absolute joy for everyone, whether you dabble a little just to keep it all tidy, or you’re a full-blown, dedicated professional. Our next-generation tools are built for the 21st Century and beyond. Designed with the gardener in mind and built from the heart, with a unique combination of freedom, ergonomics and power.


Contact info

4.0

Great

TrustScore 4 out of 5

308 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Delivery a shambles

We asked for delivery on Saturday, and paid extra for it.
First you tried to deliver on Friday and said we were not there which was correct. You did not leave a notification card for us to follow up.
You did not deliver on Saturday
Then you apparently delivered to us in person when we were 100 miles away.
We had to send someone to check it all out, and the goods were there.
Suggest you consider a professional delivery service.

August 9, 2023
Rated 5 out of 5 stars

I hadn't heard of Swift before so I…

I hadn't heard of Swift before so I thought it might be a good idea to try them out. It was easy to order, delivery was quick and the product itself is light and easy to use. I needed to take down an old apple tree which had canker. My only concern is the life of the battery. I had to do the job in two halves as the battery doesn't seem to last that long. Maybe I needed a larger tool for the job, but it's done now.

August 7, 2023
Rated 5 out of 5 stars

I love the Swift products I've got.

I love the Swift products I've got.
I am pretty abusive to my garden tools. Throw them around and ask a lot of them but my Swift tools have kept going and going well. The strimmer is a godsend for someone with a lot of long grass to keep under control. because it's cordless I can just get up grab the battery and get some work done quickly. The battery lasts a really long time. The hedge trimmer seems pretty good too, though I've only used it once so far.

July 15, 2023
Rated 5 out of 5 stars

Excellent service

Excellent service, product arrived the next day and is working perfecty. Excellent communication from Swift. Would use again

July 23, 2023
Rated 5 out of 5 stars

Another Swift product

My old hedge trimmer decided to pack up working, so I thought I might as well buy a Swift Hedge trimmer which uses the same battery as my Swift rotary lawn mower.This is a cheaper way to get around my problem and as I was impressed with the quality of my mower, I thought it a good idea to go ahead and buy the trimmer. Nice quality as I would expect.

June 4, 2023
Rated 5 out of 5 stars

I bought the same mower 4 years ago and…

I bought the same mower 4 years ago and loved everything about it. Lent it to my daughter who also thought it was great. She still has it! So with absolutely no hesitation I got a new one and still thrilled with it. I can think of no better endorsement than that. Thank you for making the buying procedure so easy.

June 7, 2023
Rated 1 out of 5 stars

Dealer told me product is atrocious!

Our out of warranty strimmer, which has had hardly any use, has packed up. When I took it to my local garden repair shop, they told me they were once dealers for Swift but the company closed their dealerships down and centralised everything. So now they don't do repairs which in any case would cost me more than a new machine. The sales advisor told me they were in any case an atrocious product. So, if you're thinking of buying one, think twice!

June 16, 2023
Unprompted review
Rated 1 out of 5 stars

I bought a lawnmower 3 years ago that…

I bought a lawnmower 3 years ago that has stopped working, and despite trying to call and email the company for support, I have received absolutely no response. I tried to order a new battery in case that was the problem, but accidentally ordered a charger instead. And now I cannot even get through to anyone to arrange a return of the incorrect item for a refund! Really poor service... I would personally stick to buying a mower from homebase or directly with Bosch, who have excellent service!

May 19, 2023
Rated 1 out of 5 stars

Bought Polesaw & Chainsaw together from…

Bought Polesaw & Chainsaw together from Ideal World in 2021.
Chainsaw working OK untill we used Polesaw !.
After using Polesaw saw that Battery was covered in oil from Polesaw !.
All cleaned of as best and Battery charged OK.
After this happened each time Polesaw used, the polesaw pole allows oil to run down onto the battery !.
Although we cleaned oil off the battery, the battery stopped charging properly !. I suspected this was because oil was contaminating the battery.
Swift Tools refuse to replace battery due to poor design !.
The polesaw is designed to be used in an upright position to allow proper useage !.
Have had an ongoing email with Swift Tools in Hong Kong who now say they will give a discount on Battery ! BUT that has yet to appear !!!.
I cannot think of any way to recommend this company or its dealing with its customers.
Best to use others !.

June 4, 2023
Unprompted review

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