Swiftlane Reviews 

103
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software makes everyday life much easier by eliminating the need to carry physical keys. Consumers really love the facial recognition feature because it allows them to enter their apartment buildings quickly and seamlessly. Users also appreciate the ability to create customized pin codes for guests and deliveries. Some reviewers were not happy with occasional system glitches, noting that the app and front door equipment would sometimes crash or go offline. People also noted that delivery drivers sometimes face minor issues entering the building when tenant phone calls are missed during busy moments.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and convenient it is to... See more

Application

Users describe positive interactions with application, highlighting its user-friendly interface and... See more

Product

Clients share positive opinions on product, highlighting the incredible face recognition and reliable access... See more

Delivery service

Customers expressed great satisfaction with the delivery service, finding it very convenient to generate... See more

Facilities

People report ambiguous experiences with facilities, as many reviewers find entering and exiting the building... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I will say I believe service has improved over time. When it was first installed in my building a year or two ago, Swiftlane would go down more frequently, or the app would occasionally crash. But I h... See more

Rated 4 out of 5 stars

My building used Swiftlane for front door access. Thanks to Swiftlane we could get in by scanning our face, or by using the app to 'manually' unlock the door. I especially liked that we could set up d... See more

Rated 4 out of 5 stars

Never had any serious issues - Sometimes the system has to reboot so you’re waiting to get inside for a couple minutes while it’s setting itself back up! Face ID is really nice too

Rated 4 out of 5 stars

Using Swiftlane makes entering my building easy. However, there are challenges with having this security system. First of all, if deliverypeople come, they will need to call you. If you have a job in... See more


Company details

  1. Software Company

Information provided by various external sources

Swiftlane is a touchless unlock system designed to provide high security, safety, and convenience using face recognition and mobile credentials.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

103 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(103)

103 reviews in the last 12 months

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Rated 4 out of 5 stars

I'm impressed with the face detection

I'm impressed with the face detection, it even gets me when bundled up during the winter!

The code sharing for visitors is great! Super convenient.

I had issues with the android app and permissions in the past, not sure if that's improved recently since I usually only need the face detection.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Upgrade with no regrets!

Swiftlane has been a really great upgrade to our building's intercom system. I love that I can see a live camera view of who is at the front door and speak to them before unlocking the door. Sometimes there is a little bit of a lag when pressing the "unlock" button and the door actually opening, but overall the experience is still so much better than our previous outdated system.

June 1, 2026
Unprompted review
Rated 4 out of 5 stars

I appreciate feeling like my home is…safe

I appreciate feeling like my home is secure however I wish there were back up options in the case of power outages or system failure - there has been times when the doors had to be propped open with bricks due to power outages and that felt like it defeated the purpose of security.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Swiftlane is an easy to set up…

Swiftlane is an easy to set up touchless control and video access system. It’s reliable and secure to use. It’s worth getting this system for your entrance. It’s been easy for our clients to operate . I highly recommend for great customer service and an attractive and modern system.

May 29, 2026
Unprompted review
Rated 4 out of 5 stars

It is so convenient

It is so convenient. Even when I am out running errands I can keep track of who is coming in and out. The one use or recurrent use visitor codes make me feel safe. Only downside is the when responding to a call it is extremely loud and can be disruptive.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

nicely designed app; lots of good options

I really like Swiftlane. The app is very intuitive and gives lots of nice options for guest access codes. You can make them single or multi-use and set expiration dates if you like. Best part is all the different ways to get into the building: facial recognition, code, or fob. Buzzing people in is also easy: you can do it (and see them) even if you are not at home.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Modern, intuitive, and secure access control experience

I have been using Swiftlane since July 2023, and my experience has been extremely positive. I find it a very practical, fast, and efficient way to access the building, especially given the facial recognition feature, which works flawlessly.

I also really appreciate the different access options the system provides, such as generating unique entry codes for visitors, making guest access much simpler and more secure. Another feature I find very convenient is the intercom system connected directly to my phone, which adds a great level of practicality to everyday use.

Overall, Swiftlane provides a modern, intuitive, and secure access control experience.

May 7, 2026
Unprompted review
Rated 4 out of 5 stars

Effortless Security and Peace of Mind

Our Swiftlane system makes getting in and out of our building nearly effortless. I can't tell you how many times I've locked myself out of my apartment because I forgot my keys inside, but Swiftlane allows me to enter securely even without my keys.

May 4, 2026
Unprompted review
Rated 3 out of 5 stars

Suggestion to Improve

I have used Swiftlane for about three years now, since our building manager installed the intercom system f. Ior the tenants living here. I find the camera feature very helpful, even for missed calls, but I wish there was a way for the tenants to directly access the Live Cam view, without the doorbell being rang.
I have also witnessed visitors being very confused about which tenant to dial because the alphabetical tenant names is the only way to access. It would be safer and much more efficient to have a DIAL BY APARTMENT number feature.

April 29, 2026
Unprompted review
Rated 4 out of 5 stars

It's so much easier than having a…

It's so much easier than having a physical key card. Especially when having guests come to the office. A special security feature is that the elevators are programmed by floor, so your access only allows you to get on the floor you are SUPPOSED to be on. The only reason I am not giving 5 stars is because the outside portal access's facial recognition is glitchy, so I have to dig around in my purse for my phone.

April 28, 2026
Unprompted review
Rated 3 out of 5 stars

My apartment switched over to Swiftlane…

My apartment switched over to Swiftlane from a traditional doorman. I like how convenient it is to let in deliveries & friends when I’m not at home. It’s also nice to be able to see who’s at the door. However I don’t like that a default alerts come in the form of phone calls. I’m on the phone a lot for work and it’s very disruptive. My building has also had numerous times when the app at the front door crashed all together. I’ve had to go downstairs to manually let people in or call my super to be let in myself when the app is down which is extremely inconvenient.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

The facial ID works every time!

The facial ID works every time, and having the code as a backup is always nice! I have been using Swiftlane at my apartment complex for about a year now I do like the interface of the app as well. I have never once had an issue with Swiftlane.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

This system has been such an upgrade…

This system has been such an upgrade from our building's intercom! It's so convenient being able to buzz deliveries in from my phone, and the added security of being able to see who is at the door is major. I also personally find the system more intuitive to use than competitors, like the Butterfly system.

April 23, 2026
Unprompted review

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