The apartment was not as described. The number of stairs was more than suggested and there was a lack of sufficient light when entering the last floor. This made for a dangerous situation for falli... See more
Company replied
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See what reviewers are saying
The site was very good, although they were in the process of closing up for the season, so lovely and quiet, no too many visitors. Holiday cottages were immaculately clean. Staff were helpful and pol... See more
Company replied
We had the most fantastic stay at Le Petite Venise in Colmar. A wonderful location, so central but very peaceful and waking up early smelling the Boulangerie baking just a street behind was... See more
Company replied
We absolutely loved our stay which was 2 weeks. It is a spotless camp and the children loved every minute of it. They made lots of friends and had brilliant fun in the pool. Evening entertainment was... See more
Company replied
Company details
Information provided by various external sources
Streamline your reservations by requesting down payments and security deposits online, without the hassle of dealing with cheques or bank transfers.
Contact info
Lyon, France
- swikly.com
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice place in good condition and good…
Nice place in good condition and good location.
February 21, 2026
Unprompted review
Reply from Swikly
Thank you very much!
The Swikly team
Fabulous stay close to the slopes in a…
Fabulous stay close to the slopes in a very cozy apartment
February 14, 2026
Unprompted review
Reply from Swikly
Thank you very much!
The Swikly team
Super nice house
The house was spacious and well organised. It seemed quite new. Super close to the ski bus stop, we enjoyed the house very much!
February 21, 2026
Unprompted review
Reply from Swikly
Thank you very much!
The Swikly team
Beautiful apartment with amazing view
The apartment was beautiful and well stocked with everything you would need. The check in and out was very easy and extremely well managed and organized. The location is perfect, close to the town center and ski lifts. The view is magnificent.
February 21, 2026
Unprompted review
Reply from Swikly
Thank you very much!
The Swikly team
Friendly and efficient service
We thoroughly enjoyed our trip to Val Thorens with the quality of the apartment making our trip far more enjoyable. The staff were very helpful and efficient. We look forward to coming back next year
February 7, 2026
Unprompted review
Reply from Swikly
Thank you very much!
The Swikly team
Bank problems
Becouse of your security beposire my bank blokked my credit card.
February 20, 2026
Unprompted review
Reply from Swikly
Hello,
Thank you for your feedback.
Please contact our customer service team via the live chat feature on our website so we can assist you promptly.
Best regards,
The Swikly Team
Deposit held for weeks after trip
My deposit should have been let go the day of check out or the next day after Not weeks later.
February 25, 2026
Unprompted review
Reply from Swikly
Hello,
Thank you for your feedback.
With Swikly, the deposit is managed according to the timeline set by the accommodation provider. It is not automatically released immediately after check-out, as the provider has a defined period to review the property and submit any justified claims. If no claim is made within this timeframe, the deposit is automatically released.
We understand that waiting can be frustrating and appreciate your comments, which help highlight the importance of clear communication about deposit timelines.
Kind regards,
The Swikly Team
Very good experience with this…
Very good experience with this organisation
February 14, 2026
Unprompted review
Reply from Swikly
Thank you very much!
The Swikly team
What do you mean the host is going to…
What do you mean the host is going to collect the security deposit, just like that?
February 18, 2026
Unprompted review
Reply from Swikly
Hello,
Thank you for your question.
With Swikly, the host cannot automatically take your deposit. When a security deposit is placed, it is simply held as a pre-authorization on your card. The host can only request to collect the deposit if they submit a justified claim within the agreed timeframe after your stay. If no claim is made, the deposit is automatically released.
This ensures that your funds remain secure unless a legitimate issue is reported by the host.
Kind regards,
The Swikly Team
The overall experience was fine
The overall experience was fine, but I got several problems when trying to upload the pictures for the check in and check out. I had to repeat the operation a few times as it got interrupted.
February 26, 2026
Unprompted review
Reply from Swikly
Thank you very much!
The Swikly team
Rooms good, food not
The rooms were nice, and there was enough stuff to cook with. You have to get out of you rooms very early, and a delay will cost you a lot.
Sadly we had a group deal where we would get diner for the last night, this was basically dry pasta with some cheese on it. Really disappointing.
February 5, 2026
Unprompted review
Reply from Swikly
Hello, thank you for your review.
However, it appears that this review is not intended for us. Please contact the establishment directly to express your dissatisfaction.
We hope that your deposit with Swikly went smoothly and met your expectations.
Best regards,
The Swikly team
Reply from Swikly
Merci beaucoup Benoit pour cet avis !
Bonne journée,
L’équipe Swikly
The condo needed so many cosmetic…
The condo needed so many cosmetic repairs but more importantly the plumbing backed up and couldn’t be fixed while I was there….feces in shower actually. Nowhere to move to! Apt was architecturally interesting but horribly maintained. Do not stay there! Should not be Marriott sponsored!
February 13, 2026
Unprompted review
Reply from Swikly
Hello, thank you for your review.
However, it appears that this review is not intended for us. Please contact the establishment directly to express your dissatisfaction.
We hope that your deposit with Swikly went smoothly and met your expectations.
Best regards,
The Swikly team
Holding on to the deposit for an…
Holding on to the deposit for an excesive period.
March 10, 2026
Unprompted review
Reply from Swikly
Hello, thank you for your feedback!
Indeed, by default, deposits expire 20 days after your rental end date. As a reminder, this deposit is neither debited nor blocked on your bank account, so there is no impact on your credit limit :)
We remain at your disposal for any further comments or suggestions.
Best regards,
Alice from Swikly
Reply from Swikly
Merci beaucoup pour cet avis !
Bonne journée,
L’équipe Swikly
Weird but easy.
Wasn’t thrilled with a "deposit" requirement. However this system was easy to work with and provided the option on uploading my own "before" photos. Time stamped images could be of value if there was a disagreement.
Appreciate the automatic closure of the deposit and confirmation that no transactions were processed.
February 12, 2026
Unprompted review
Reply from Swikly
Hello,
Thank you for your feedback. We’re glad the process was easy and that the timestamped photos and automatic closure gave you peace of mind.
Kind regards,
The Swikly Team
I was unable to pay the deposit with my…
I was unable to pay the deposit with my credit card for some reason outwith the control of my credit card supplier. The only other card I could have used was an Amex card and you wouldn't accept that. I note that underneath my review it says "unprompted review" and for what it's worth that is not the case, Swikly asked me to review their process!
January 1, 2026
Unprompted review
Reply from Swikly
Hello Lindsay,
Thank you for your feedback, and we’re sorry to hear about the difficulty you experienced.
Some cards may be declined due to security protocols applied by the issuing bank, even if the reason is not always clearly communicated.
We understand how frustrating this can be and appreciate you taking the time to share your experience.
Please don’t hesitate to contact our support team.
Kind regards,
The Swikly Team
This is our family’s 3rd year in a row…
This is our family’s 3rd year in a row to visit Val d’Isere using Cimalpes. This shows our trust and satisfaction by Cimalpes cervices.
January 17, 2026
Unprompted review
Reply from Swikly
Thank you very much!
The Swikly team
I found the security deposit experience terrifying.
I found the security deposit experience terrifying. When I read more details about this deposit, which was much higher than the total cost of the accommodation, it was too late, but I decided I will never rent under those conditions again. The accommodation was great, but I used my own mug to avoid the risk of having to pay 700 euros for one that I might eventually break. If I didn't understand how it works correctly, perhaps they could explain it better, but never again.
January 17, 2026
Unprompted review
Reply from Swikly
Hello, Thank you for your review,
The amount of the deposit is determined by the accommodation provider and is intended to cover potential significant damage. With Swikly, the deposit is not automatically charged and can only be captured if the host submits a justified request within the agreed timeframe.
We understand that the process may not have been clear enough, and your feedback is valuable in helping us improve the way we explain it.
Kind regards,
The Swikly Team
Reply from Swikly
Thank you very much!
The Swikly team
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