Swikly Reviews 

5,604
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The apartment was not as described. The number of stairs was more than suggested and there was a lack of sufficient light when entering the last floor. This made for a dangerous situation for falli... See more

Company replied

Rated 5 out of 5 stars

The site was very good, although they were in the process of closing up for the season, so lovely and quiet, no too many visitors. Holiday cottages were immaculately clean. Staff were helpful and pol... See more

Company replied

Rated 5 out of 5 stars

We had the most fantastic stay at Le Petite Venise in Colmar. A wonderful location, so central but very peaceful and waking up early smelling the Boulangerie baking just a street behind was... See more

Company replied

Rated 5 out of 5 stars

We absolutely loved our stay which was 2 weeks. It is a spotless camp and the children loved every minute of it. They made lots of friends and had brilliant fun in the pool. Evening entertainment was... See more

Company replied

Company details

  1. Payment Service
  2. also in
  3. Card Processing Service

Information provided by various external sources

Streamline your reservations by requesting down payments and security deposits online, without the hassle of dealing with cheques or bank transfers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,604)

3,336 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It was a complete pain in the as***


It was a complete pain in the as***, I hate when companies use the threat of loosing a large deposit to scare you into buying insurance. It does not cost I.e. €500 to replace a broken glass or plate, yet the assertion is clear in their warding. Then you have to take time at the start and end of your holiday taking an itinerary of everything you may accidentally damage with out any guidance. And good look with loading all the photos one at a time! We have better things to do with our precious time when we should be relaxing and not worrying about loosing a deposit for what most people consider miner accidental breakages.

February 1, 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello,
Thank you for your feedback. We’re sorry it caused stress.
Swikly only manages the deposit online; the amount and inventory process are set by the host. The optional insurance is never mandatory and is only there for additional protection.
We appreciate your comments and take them into account to improve the experience.
Kind regards,
The Swikly Team

Rated 1 out of 5 stars

This company is dishonest

You just replied that you conducted an investigation. What were the results? Have you contacted the client in the past year and a half? How did you conduct the investigation? You are completely deceiving your clients and refusing to respond to their emails and online inquiries. Is this how you handle things? What kind of investigation takes a year and a half? What law allows you to arbitrarily freeze client funds? Your replies are false; I haven't received any information or response from you in the past year and a half. Please use this software with caution.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

The messaging was good

The messaging was good, keeping me informed of how they hold the security deposit and, 12 days after checkout, that it had been released. Seamless process.

February 23, 2026
Unprompted review
Swikly logo

Reply from Swikly

Thank you very much!

The Swikly team

Rated 5 out of 5 stars

Great location

Great location, great host. Very good accommodation. Clean and spacious. Across the street from Les Flegeres lift.

February 13, 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello , Thank you for your review.
However, it seems that your feedback mainly concerns the accommodation. We invite you to contact the owner or the rental agency directly to share your kind words.
We nevertheless hope that your online security deposit with Swikly went smoothly and met your expectations.
Kind regards,
The Swikly Team

Rated 1 out of 5 stars

Not impressed

There was no communication between them or the host to say that everything was OK and I sent them lots of pictures as there wasn't no itinerary to check in the apartment. Even so I knew we didn't damage anything, it would have been peace of mind that they at least let us know and it's a long time after we book out to keep hold of my information.

January 24, 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello,
Thank you for your feedback. We apologize for the lack of communication regarding the status of your booking and any resulting inconvenience. To ensure a thorough review and resolution, please contact our support team with your booking details and any relevant documentation. We are committed to addressing your concerns promptly and transparently.
Have a good day,
Swikly Team

Rated 5 out of 5 stars

Excellent property

Excellent property
Very clean
Comfortable
Good communication

January 30, 2026
Unprompted review
Swikly logo

Reply from Swikly

Merci beaucoup pour cet avis !

Bonne journée,

L’équipe Swikly

Rated 5 out of 5 stars

Everything was clear and easy

Everything was clear and easy. A great service that prevents locking money on your bank card for a security deposit.

February 1, 2026
Unprompted review
Swikly logo

Reply from Swikly

Thank you very much Dmitry !

Have a good day !

The Swikly team

Rated 1 out of 5 stars

I have a bad experience I am to sad…

I have a bad experience I am to sad what happens with me am from UAE 🇦🇪

I go to megeve and stay this address (21 chemin de Savoyard 74120 Megève).

I arrived in the place and I was so carefuly off all the iteam in our stay I feel like it’s my home I don’t choose any other place.

They take deposits from me 1000 eur

When I check out they deduct from my card the full amount off the deposit because they says that there is a scar on the chair and the bath tub … I don’t even use the bathtub the weather so cold and the chair scar !!!! They want only to talk my deposit.

And I take a photo and picture off the place they and I come from UAE 🇦🇪 tom this place white out thinking I trust them
But they take my money after 3 days of check out
They take the full amount with out talking to me

February 9, 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello,
We apologize for this situation and understand your frustration. After checking, we unfortunately have no record of your deposit in our system. So that we can review your file and respond to you quickly, could you please send an email to our support team, attaching your deposit number and any available proof (photos, receipts, etc.)?
Thank you very much for your cooperation. We will do our best to clarify the situation.
Have a nice day,
The Swikly team

Rated 5 out of 5 stars

Fantastic.

Fantastic.

January 30, 2026
Unprompted review
Swikly logo

Reply from Swikly

Merci beaucoup pour cet avis !

Bonne journée,

L’équipe Swikly

Rated 3 out of 5 stars

Poor service on arrival

The apartment was fine, but poor service upon arrival

I was asked to pick up the keys from the office. When arriving after a 16 hour flight from Hong Kong, no one in the office offered to help me lug my two large suitcases all the way down to the end Avenue Jean Médecin to the apartment, which I had to do on my own .

No one even offered to walk with me to show me where the apartment was, which was not easy to find for someone unfamiliar with the city.

January 26, 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello, Thank you for your feedback.
We are pleased to read that the apartment itself met your expectations, but we are sorry to learn that your arrival experience was disappointing, especially after such a long journey.
Key collection and on-site assistance are managed directly by the owner or rental agency. We therefore encourage you to share your comments with them, as they are best placed to review and improve their reception process.
We nevertheless hope that your online security deposit experience with Swikly went smoothly.
Kind regards,
The Swikly Team

Rated 5 out of 5 stars

Great stay!

Great stay, good location and had everything we needed.

January 10, 2026
Unprompted review
Swikly logo

Reply from Swikly

Thank you very much!

The Swikly team

Rated 1 out of 5 stars

deposit never released back

I would strongly advise caution when using Swikly.
They claim the deposit is “only reserved” and not actually charged. That is misleading. The €250 deposit was taken from my credit card on January 6th for a stay in Paris (January 9–11, booked via Airbnb), and months later I still have not received my money back.
It was not a simple authorization hold — the amount was effectively charged and removed from my available balance. Did not get it back until now and no clear communication or timeline.
A deposit that is supposedly “just reserved” should not be held for months after checkout. This experience has been frustrating and disappointing.
I would not use this service again.

January 6, 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello, thank you for your feedback.
Following your stay, the accommodation provider requested to capture the deposit, stating that the property was not returned in the expected condition. After receiving your dispute, we contacted the provider for clarification; however, they decided to maintain their claim.
As a third-party service, Swikly cannot override the provider’s final decision, and we are sincerely sorry for the situation.
We remain at your disposal for any further information.
Kind regards,
The Swikly Team

Rated 2 out of 5 stars

House needs thorough maintenance and cleaning in corners and updated electrical infrastructure.d

House needs paint inside and out, as the current paint was flaking in large patches throughout the house.
Mold in corners at front doors and shower, which was backing up the last couple of days stay.
Electric power to entire house would trip off if used more than three appliances at one time.
Bedding needed fitted sheets.

February 13, 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello, Thank you for your review.
It appears that your comments mainly relate to the condition of the accommodation itself. We therefore encourage you to share this feedback directly with the owner or rental agency, as they are responsible for the property’s maintenance and facilities.
We nonetheless hope that your online security deposit experience with Swikly went smoothly and met your expectations.
Kind regards,
The Swikly Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look