Swimply Reviews 

5,389
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-maintained facilities, often highlighting the cleanliness and thoughtful amenities like seating areas, umbrellas, and even fire pits. The staff is frequently described as welcoming, friendly, professional, and accommodating, making the overall user experience smooth and enjoyable. Many people appreciate the ease of the booking process and the accurate descriptions of locations, which often provide a private and relaxing atmosphere. However, some customers also noted issues with the booking system, where confirmed bookings were sometimes cancelled by hosts or were unavailable upon arrival, leading to frustration. A few other people also felt that the platform could improve by providing clearer information about pool depth and ensuring that hosts update their availability more frequently.

What people talk about most

Facilities

Reviewers mention positive feedback about facilities, consistently praising the cleanliness and beauty of the... See more

Staff

People report positive experiences with staff, frequently highlighting hosts as welcoming, kind, and helpful,... See more

User experience

Users describe positive interactions with the user experience, with many reviewers consistently reporting an... See more

Location

Consumers find the locations to be excellent, with many describing them as beautiful, welcoming, and safe,... See more

Booking process

Customers had positive experiences with the booking process, finding it easy and straightforward, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been to multiple properties. The way you can experience a little luxury every now and then paying close to nothing? I'm sold! Just look at these beautiful places to swim intimately with your fami... See more

Rated 5 out of 5 stars

The host was welcoming and the pool was beautiful. They had several seating areas with umbrellas and tables to sit at also with umbrellas. The children and adults had a good time. Their was a cargo t... See more

Rated 5 out of 5 stars

That was an amazing experience, It was our 1st time to use Swimply and that experience made it definitely not the last!!! We simply felt home, unexpected privacy level, well organized and clean, sm... See more

Rated 5 out of 5 stars

I rented this private pool and had the most amazing experience! The space was clean, peaceful, and exactly as described—if not better. The water was crystal clear and the temperature was just right.... See more


Company details

  1. Online Marketplace
  2. Outdoor Activity Organiser
  3. Swimming Facility

Written by the company

Have a blast with Swimply! Swimply is an online peer-to-peer marketplace that allows hourly rentals of pools, courts, entire homes, and many other amenities. Swimply is built for experiences and joy – whether that’s bringing your family to one of our incredible pools, trying a game of pickleball for the first time, or renting a beautiful home for a party, Swimply has a place for your passion. Swimply has +25k listings across the United States, Canada, and Australia and has continued to grow to bring millions of users and hosts together throughout the year. With great listings starting as low as $20 per hour and venues that can accommodate hundreds of guests, you always find the place of your dreams on Swimply. Swimply prides itself on being a way for local communities to engage and benefit from each other. Unlike other companies which displace local residents in favor of tourists, Swimply democratizes access to amazing amenities, homes and pools that would otherwise go unoccupied. This allows homeowners to earn more to maintain these expensive assets, while simultaneously making them accessible to a great number of customers that do not have the resources to own these amenities themselves. Since 2019, Swimply has experienced steady growth worldwide to deliver its mission of providing a place for every passion.


Contact info

  • 726 N Martel Ave, 90046, Los Angeles, United States

  • swimply.com

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,389)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Will never use this company again

Will never use this company again, because this company has no customer care phone number and any problem that occur, have to be dealing with some computer AI.
Me and my wife made reservation last Saturday for next day from 9:30am - 11:300am. When we arived on the destination, we friendly ring the bell and nock the door. After 10-15 minutes the host came out and yelling on us, that we have to communicate with him only thru swimply platform (we never had to do that with previous hosts) and without any explanation he said that he is canceling our reservation. When we try to reach swimply.com to get our money back, there is absolutely nobody to talk to. Company without customer care is not company i want to spent my money.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Love this pool

Love this pool! The backyard is huge. My dogs were able to go into a full gallop and just have a wonderful time. Since it is heating up we cant take the dogs out on walks so this is a fantastic replacement to help our two dogs burn their pent up energy. James was very kind and we will absolutely be back soon.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience

We had a great experience. We celebrated my daughters 10th birthday and host made sure she felt extra special leaving a small gift for her.
They gave us the opportunity to add additional hours and was very fast to respond. Will definitely come back

June 7, 2025
Unprompted review
Rated 3 out of 5 stars

Swimply is okay

Once you find a spot and you have a pending reservation on Swimply it is possible for someone else to book it before you and take your spot. Reservations fill up fast, so you have to be quick. It's not easy to use as far as booking and editing it once it is pending either. And the prices can go up on you if reservation is pending and the host changes the prices. You pay in tiers depending on how long you are staying for the day as well as how many people come to the booking.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great pool and deck

Great pool and deck, with comfortable furniture. Convenient bathroom/change room/sauna was handy, and the pool toys on hand were put to good use.

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Pool for People and Pups!

Gorgeous pool, peaceful setting, and the perfect morning swim! My pups had the time of their lives—thank you for sharing such a wonderful spot! We’ll definitely be back 🐾💦

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

I’m so glad I found Swimply

I’m so glad I found Swimply! It’s been such a great way to take my pups out for a fun swim while discovering beautiful new places. The pools we’ve visited have been clean, private, and in such lovely settings—it’s like a mini getaway every time. The app is easy to use, the hosts have all been friendly, and my dogs absolutely love it. Highly recommend for pet owners or anyone looking for a unique, relaxing experience!

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Best idea EVER!!!!

Best idea EVER!!!!! So happy this is a thing! So very easy to find a place you want to relax at! So easy to book! Thank you for this opportunity to have a pool to party at without the hassle and major expenses of having a pool!!!!

June 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look