The person I spoke to was extremely helpful. I have a mental health problem nut he took the time to make sure I understand each stage of the process
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a good experience with Swinton Pet insurance. I’ve only given 4 stars as when I first filled in the online claim form this didn’t process properly and my claim wasn’t registered. But after call... See more
Company replied
Very easy to use website, clear information provided and clear and convenient instructions after set-up of new policy. So far so good but it's the first time I've taken a policy out with Swinton ins... See more
Company replied
Warning!!! Do not use these to insure you Pet, claiming money back is a nightmare, they have all information including invoice and after nearly 2 weeks of having them, Swindon sent me an email saying... See more
Company replied
Company details
Information provided by various external sources
Offers wide range of insurance products. Includes branch locator, addresses, and company profile.
Contact info
United Kingdom
- swinton.co.uk/pet-insurance
3.8
Great
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person I spoke to was extremely…
The person I spoke to was extremely helpful. I have a mental health problem nut he took the time to make sure I understand each stage of the process
April 3, 2026
Reply from Swinton
Thank you so much for sharing your kind words about your recent experience with Swinton Pet Insurance. I’m really pleased to hear that the person you spoke to was able to help you clearly understand each stage of the process, especially while taking into consideration your mental health needs.
If there’s anything more we can do to support you, please don’t hesitate to reach out.
Kind regards,
Chris @ Swinton Insurance
Reply from Swinton
Thank you for your kind feedback! We're delighted to hear that you found our Swinton Pet Insurance service easy to navigate and set up. If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Swinton Pet
Voided after a claim.
Upon taking insurance through Swinton we were asked for the breed of our pet. Then when we needed to make a claim we were told we don't insure this breed of dog. So spend £1000 on vet fees to then be told we aren't covered.
January 28, 2026
Unprompted review
Reply from Swinton
Thank you for bringing this to our attention.
I’m very sorry to hear about the difficulties you’ve experienced with your pet insurance claim and understand how frustrating this must be after spending so much on vet fees. We would like to investigate this matter further to understand why your dog's breed was not covered despite the information provided at the time of taking out the policy.
If you would like us to look into this further or raise a complaint, please follow the link below.
https://www.swinton.co.uk/pet-insurance/contact
We want to ensure that any issues are resolved fairly and promptly.
Kind regards,
Hayley @Swinton Pet Insurance
Renewal up by 25%
Renewal was up by 25%, after querying it I was offered a rise of “only” 11%. So I cancelled and took out the same policy as a new customer for virtually the same price. Ridiculous.
January 17, 2026
Reply from Swinton
Thank you for sharing your feedback with us. I’m sorry to hear about the increase in your renewal premium and the frustration it has caused. We strive to offer competitive pricing to both new and existing customers, but occasionally there are changes in pricing due to various factors.
I appreciate that after querying your renewal, you were offered a reduced increase, however, I understand this still led you to cancel and secure a new policy at a better price.
If you would like to discuss your concerns further or log a complaint, please contact us via the link below :
https://www.swinton.co.uk/contact-us
Kind regards,
Kristy-Ann @ Swinton Pet
I had trouble seeing what to do as I…
I had trouble seeing what to do as I have macular degeneration and it took me about 4 attempts before I could complete the payment. I still prefer a hard copy as an aid to knowing when to re new subscriptions and also for a family member to Check I have done it correctly.
October 20, 2025
Reply from Swinton
Thank you for sharing your experience with us. I’m sorry to hear about the difficulties you had while completing your payment, and I completely understand how challenging this must have been.
We appreciate your preference for receiving a hard copy of your insurance details. We have arranged for a physical copy to be sent to you in larger print, so you have a clear record of your renewal dates, and your family member can assist with checking if needed. Additionally, we have changed your preferred delivery method to postal for all future documents to ensure you continue to receive hard copies.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
https://www.swinton.co.uk/pet-insurance/contact
If there is anything else we can do to support you or make the process easier, please don’t hesitate to let us know.
Kind regards
Chelsea @ Swinton Insurance
Very simple to take out pet insurance…
Very simple to take out pet insurance and straight forward and received all the relevant information promptly and easy to understand!!
October 18, 2025
Reply from Swinton
Thank you so much for your kind words and positive feedback about your experience with Swinton Pet Insurance. We're delighted to hear that taking out your pet insurance was simple and that all the information provided was clear and prompt.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Nicola @ Swinton Pet
Reply from Swinton
Hi Marie,
Thanks so much for your lovely feedback! I'm glad to hear sorting out your policy was really easy. If you need any help or have questions about your Swinton Pet Insurance, just let me know.
Kind regards
Philippa @ Swinton Pet
Customer service is unreliable and very…
Customer service is unreliable and very difficult to get in touch with.
Repeatedly had to chase to get them to cover our claim and settle invoices we had to pay out upfront.
Then when came to renew our policy, the price had more than doubled, and the only way to cancel the auto renewal is by calling up and it’s impossible to get through on the phone.
Not impressed that you can not cancel by email or via the online account portal and they are clearly making it as difficult as possible for people to cancel
I won’t be using there insurance products again until this is sorted!
October 2, 2025
Unprompted review
Reply from Swinton
Thank you for sharing your feedback regarding your experience with Swinton Pet Insurance. I’m very sorry to hear about the difficulties you faced in getting through to our customer service team and the delays in your claim process. The insurers we work with strive to provide a seamless and supportive service for all our customers, and I sincerely apologise that they look to have fallen short in your case.
Regarding the renewal price increase, I understand how frustrating this must be, and I appreciate your honesty about the challenges with cancelling the auto-renewal. If you would like us to investigate your concerns further or log a complaint, please use the link below:
https://www.swinton.co.uk/contact-us
In the meantime, if you would like assistance with your policy renewal or cancelling your auto-renewal, please let us know and we will do our best to help you directly.
Thank you again for bringing this to our attention.
Kind regards,
Samantha @ Swinton Pet
Reply from Swinton
Thank you so much for your kind feedback! We're delighted to hear that you found our website easy to browse and that booking new insurance was a smooth experience. At Swinton Insurance, we always strive to make things as simple and convenient as possible for our customers.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Samantha @ Swinton Insurance
Reply from Swinton
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you find our Swinton Pet Insurance reasonably priced and that it gives you peace of mind. Your feedback means a lot to us, and we're always here to support you and your pet.
If you ever need any assistance, please don't hesitate to reach out.
Kind regards,
Hayley @Swinton Pet Insurance
The customer service rep listened to my…
The customer service rep listened to my questions, and re-quoted for a more appropriate policy
August 5, 2025
Reply from Swinton
Thank you for leaving us a 4-star review!
We're glad to hear that our customer service representative took the time to listen to your questions and provided a more suitable quote for your pet insurance policy.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Hayley @Swinton Insurance
Reply from Swinton
Thank you so much for your kind feedback!
I'm delighted to hear that I was able to explain the policy thoroughly and assist you effectively. If you have any further questions or need any more help with your Swinton Pet Insurance, please don't hesitate to get in touch.
Kind regards
Chelsea @ Swinton Insurance
Fingers crossed
We have fingers crossed that we don't have to claim but, joining was very straightforward.
July 26, 2025
Reply from Swinton
Thank you for sharing your experience with us! We're glad to hear that joining Swinton Pet Insurance was straightforward for you.
We hope that you won't need to make a claim, but should the need arise, we're here to support you every step of the way. If you have any questions or need further assistance, please feel free to reach out.
Wishing you and your pet all the best!
Kind regards,
Samantha @ Swinton Pet Insurance
I needed pet insurance for our puppy…
I needed pet insurance for our new puppy and when I renewed my Buildings and contents with Swinton it was a ideal time to get a quote
July 10, 2025
Reply from Swinton
Thank you for reaching out and sharing your experience with us! We’re glad to hear that you decided to look into our pet insurance while renewing your buildings and contents insurance.
If you have any questions or need assistance with your pet insurance quote, please don’t hesitate to ask. We're here to help you find the best coverage for your new puppy!
Best regards,
Nicola Simkin @ Swinton Pet Insurance
A very good price I was after
June 7, 2025
Reply from Swinton
Thank you for reaching out to us through Trustpilot. I’m glad to hear that you found our pet insurance offering to be a very good price!
If you have any specific questions about our policies or if there is anything else I can assist you with, please feel free to ask. We’re here to help you find the best coverage for your furry friend.
Kind regards
Chelsea @ Swinton Insurance
Your website was really easy to use and…
Your website was really easy to use and your insurance premium was very favourable, this year at least! Thank you.
May 24, 2025
Reply from Swinton
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our website easy to use and that you were pleased with your insurance premium for this year.
Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service. If you have any more questions or need assistance in the future, feel free to reach out.
Kind regards,
Samantha @ The Social Media Team
Already had my other dog with Swinton…
Already had my other dog with Swinton so decided to insure my other puppy, very happy with service.
May 8, 2025
Reply from Swinton
Hi Lyn,
Thanks a bunch for your lovely feedback! We're super happy to hear you're pleased with our service and that you've chosen to insure your new puppy with us. It's great to have you as part of the Swinton family!
If you ever have any questions or need anything, just give us a shout.
Kind regards
Pip @ The Social Media Team
If you love your pet (and your finances) avoid Swinton Pet
I had a hideous time with this insurance company, gouging money out of me at a pretty vulnerable time.
Had a policy for a year and then they increased it by 45% for the following year. I'd made one claim for the cat - a urinary tract infection - which they disputed as 'behavioural' even though he was treated with antibiotics and painkillers. Vet had to intervene. Took them six weeks to pay and only when prompted.
Following year the cat died after 3 weeks of the policy.
They made me pay the entire year of the policy - £480 - because he'd had a claim in the first few weeks. They have a rule that if this happens they will charge you the full amount. I asked to withdraw the claim three times as it was less than the cost of policy. They refused.
I ended up £800 out of pocket for the full policy cost plus the vet bills that they wouldn't cover prior to the cats death. They were literally contacting the vets constantly to see whether the treatment was valid, even questioned why I was buying special food ( the cat had a tumour it turned out and couldn't eat)
I would have been financially better off to not have been insured at all with hindsight.
The letters of condolence that kept coming all contained the thinly veiled threat of 'action' if I didn't settle up immediately - despite the fact that the original agreement was a direct debit. This was the icing on the cake, especially when you're feeling pretty low.
I've had pet insurance for 20 years and never experienced the issues I had with this company. Stupidly joined them as they seemed good value.
Horrible company, vile policies, who avoid paying out wherever possible.
Even the vets thought it was harsh; they had also never come across this policy to charge you the full year after losing a pet 3 weeks into the policy.
May 1, 2025
Unprompted review
Reply from Swinton
Thank you for taking the time to share your positive feedback on Trustpilot.
We're delighted to hear that you found the application process easy and that you feel our pet insurance offers good value for money. Your satisfaction is our priority, and we're here to support you and your pets.
If you have any further questions or need assistance, please don't hesitate to contact us.
Kind regards,
Beth @ The Social Media Team
Rubbish
Rubbish! Made a claim for only a couple hundred, got refused as put down to behavioural. Fast enough to take peoples money!
Just received a new quote for next year was a lot more money, called and cancelled as not paying for an insurance company who refuse to pay out!
AVOID!
March 19, 2025
Unprompted review
Reply from Swinton
Thank you for your feedback.
I'm sorry you feel this way. Our claims team requests vet’s notes in order to settle claims and determine the nature of the issues, such as whether they are behavioural.
If you would like to discuss your concerns further or log a complaint, please contact us via the link below:
https://www.swinton.co.uk/contact-us
Kind regards,
Beth @ The Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.