This company made me feel like a criminal being interigated. They looked for any detail to turn down the claim on until they manage to find one. Would promise updates when you call them that were no... See more
Company replied
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See what reviewers are saying
We had a good experience with Swinton Pet insurance. I’ve only given 4 stars as when I first filled in the online claim form this didn’t process properly and my claim wasn’t registered. But after call... See more
Company replied
Very easy to use website, clear information provided and clear and convenient instructions after set-up of new policy. So far so good but it's the first time I've taken a policy out with Swinton ins... See more
Company replied
After a few months of stress with my cat who'd gone into heart failure and lots of appointments and scans. I was given a £3000 bill. Luckily enough I had Swinton pet insurance. I was worried about the... See more
Company replied
Company details
Information provided by various external sources
Offers wide range of insurance products. Includes branch locator, addresses, and company profile.
Contact info
United Kingdom
- swinton.co.uk/pet-insurance
3.7
Average
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Really poor service when it comes to…
Really poor service when it comes to making a claim, literally took weeks of me chasing them and they often sent me confused or contradictory information
November 6, 2024
Unprompted review
Reply from Swinton
Thank you for taking the time to contact us
I'm really sorry to hear about the trouble you had with your claim. We know we should have done better, and I apologise for the confusion and delays.
“If you would like to discuss your concerns further or log a complaint, please contact us via the link below:”
https://www.swinton.co.uk/contact-us
Kind regards
Philippa @ The Social Media Team
Disappointing....
The insurance was very competitive and you can normally speak to someone on the phone without too long a wait. However, the measure of an insurance company is always when you need to claim. We had a small, simple claim put in and received at the end of September. Swinton acknowleged this via email and stated claims will be dealt with within 4 weeks. Despite several phone calls the claim is still outstanding as of the 4th November! I haven't had this issue with any of my other insurers. Safe to say I will not be renewing with Swinton. Disappointing.
November 4, 2024
Unprompted review
Reply from Swinton
Thank you for your feedback and for choosing Swinton Pet Insurance.
I’m sorry you feel disappointed with the time it has taken to resolve your claim. As a broker, we unfortunately have no authority to handle claims directly, as this is managed by a third-party claims team or your policy underwriter.
If you would like to discuss your concerns further or log a complaint, please contact us via the link below:
https://www.swinton.co.uk/contact-us
Kind regards,
Beth @ The Social Media Team
Excellent service,very well explained…
Excellent service,very well explained and easy to take out
October 22, 2024
Reply from Swinton
Thank you for taking the time to leave such a positive review on Trustpilot! We are delighted to hear that you found our service excellent and the process of taking out the pet insurance straightforward and well-explained.
Should you need any further assistance or have any questions, please do not hesitate to contact us.
Thank you once again for your kind words and for choosing Swinton Pet Insurance.
Kind regards,
Michelle @ The Social Media Team
talked through slowly and nicely
October 21, 2024
Reply from Swinton
Hi Mr. Dudman,
Thank you so much for your wonderful 5* review on Trustpilot! We are delighted to hear that you found our communication clear and patient while taking out your Swinton Pet Insurance policy.
Your satisfaction is our top priority, and we're thrilled to have provided you with a positive experience. If you ever have any more questions or need further assistance, please don't hesitate to reach out.
Thanks again for choosing Swinton Pet Insurance!
Kind regards,
Beth @ The Social Media Team
My granddaughter set it up for me
My granddaughter set it up for me. Which I am grateful for.
October 19, 2024
Reply from Swinton
Hi Carol,
Thank you for reaching out to us and for sharing your experience. We are delighted to hear that your granddaughter helped you set up your Swinton Pet Insurance. It's always wonderful to have family support, and we are grateful to have you as a customer.
If you have any questions or need further assistance with your policy, please do not hesitate to get in touch. We are here to help.
Kind regards,
Beth @ The Social Media Team
Excellent service
Phone answered promptly. Informative and friendly agent (Patti). Very knowledgeable of the product.
October 14, 2024
Reply from Swinton
Hi Anon,
Thank you so much for taking the time to leave such a positive review on Trustpilot! We're thrilled to hear that you had a pleasant experience with our agent, Patti. Providing informative and friendly service is our top priority, and we’re glad to see that reflected in your interaction.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
Beth @ The Social Media Team
Quick painless quote …
Quick painless quote for pet insurance though if doing a monthly payment scheme you will receive a further email via a different company
October 3, 2024
Reply from Swinton
Hi,
Thank you for your feedback and for choosing Swinton Pet Insurance. We’re pleased to hear that you found our quote process quick and painless.
Regarding the email for monthly payment schemes, we want to clarify that this is indeed managed by a different company that specialises in payment plans. If you have any questions or need further assistance regarding this, please feel free to reach out to us.
We value your feedback and are here to assist you with any further queries or concerns.
Kind regards,
Beth @ The Social Media Team
Reply from Swinton
Thanks for dropping us a message!
I'm sorry to hear you haven't received your new quote and schedule yet. It looks like there was a mix-up on our end. I've sorted it out and you should receive the documents at debbie_richards_artist@yahoo.co.uk shortly.
If you don't see them in the next 24 hours, just let me know and I'll make sure to get it to you right away.
Thanks for your patience!
Kind regards
Nicola @ The Social Media Team
Reply from Swinton
Hi Chris,
Thank you for taking the time to leave your feedback on Trustpilot. We are delighted to hear that you found our website easy to navigate and our prices satisfactory.
At Swinton Pet Insurance, we strive to provide the best user experience and value for our customers, and your positive comments are greatly appreciated.
If you have any further comments or need assistance with anything, please don’t hesitate to reach out to us.
Kind regards,
Beth @ The Social Media Team
Great customer service.
Called to renew my pets policy and was greeted by a very pleasant young woman, she explained all details clearly and was also chatty in a friendly way about my pet. All round great service!
October 3, 2024
Reply from Swinton
hank you so much for your fantastic 5-star review!
I'm delighted to hear that you had a pleasant experience renewing your pet's policy. It’s wonderful to know that you found the service clear and friendly. We always strive to make every interaction a positive one, and it’s great to hear we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Hayley @The Social Media Team
Sent me a renewal quote thought it was…
Sent me a renewal quote thought it was expensive.search on a price comparison site got the the same deal £65 cheaper!!! How does that work!!!
September 29, 2024
Reply from Swinton
Thank you for bringing this matter to our attention. Please accept our apologies for any inconvenience caused by this situation. We take all feedback seriously, and we are sorry to hear that you had a poor experience with us.
We understand that price is an important factor when purchasing car insurance, and we always aim to provide fair pricing to our customers. Our fair pricing rules ensure that renewing insurance consumers are quoted prices that are no more than they would be quoted as a new customer through the same channel with the same information.
If you would like to discuss your concerns further or log a complaint, please contact us via the link below :
https://www.swinton.co.uk/contact-us
Kind regards,
Beth @ The Social Media Team
Easy to get insurance in minutes
Easy to get insurance for my cats. All done online with no issues at all.
September 17, 2024
Reply from Swinton
Hi Cae,
Thank you for sharing your positive experience with Swinton Pet Insurance on Trustpilot. We are delighted to hear that you found the process of getting insurance for your cats easy and hassle-free.
Your feedback is incredibly valuable to us, and it helps us to continue improving our services. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us at any time.
Kind regards,
Beth @ The Social Media Team
Renewal of pet insurance.
It was quite straightforward to renew my pet insurance.
September 13, 2024
Reply from Swinton
Thank you for taking the time to leave us feedback.
We're pleased to hear that the process was quite straightforward for you. We strive to provide our customers with exceptional service standards, so please do let us know how we can earn that last one star! Please don't hesitate to contact us if you need assistance with anything in the future.
Thank you for choosing Swinton Pet Insurance!
Kind regards,
Hayley @The Social Media Team
Good cover at a good price.
September 14, 2024
Reply from Swinton
Thanks for taking the time to give us your feedback on Swinton Pet Insurance! We are thrilled to hear that you found our cover at a good price. We always strive to offer our customers comprehensive cover at a competitive price, so it's great to know that we are meeting your expectations.
If you need any further information or help with your policy, please don't hesitate to contact us. We are always happy to help.
Thank you for choosing Swinton Pet Insurance.
Kind regards
Nicola @ The Social Media Team
Reply from Swinton
Thank you very much for taking the time to leave your feedback on Trustpilot - we really appreciate it!
I'm delighted to hear that you found our service to be quick, efficient and friendly. At Swinton, our aim is to make the process of insuring your pet as easy as possible, so it's always great to hear feedback from happy customers.
If you need any further assistance in the future, please don’t hesitate to get in touch. We'd be more than happy to help!
Kind regards
Nicola @ The Social Media Team
Lucky if your claim is paid!
I was comprehensively insured through Swinton. I have a legitimate claim verified and submitted by our vet. The claim was lodged on 24th July.
It is now 30th August and I am still waiting to be paid out. E-mails are met with "We aim to reply within 3 - 5 days" - no reply addressing the problem.
I e-mailed Swinton instructing them not to automatically renew the policy - "We aim to..........".
Very poor service.
August 30, 2024
Unprompted review
Reply from Swinton
We are extremely sorry to hear about the inconvenience that you have faced during the past month while waiting for your claim to be processed. We take your concerns seriously and understand the distress that this may have caused you.
If you would like us to investigate your concerns further or log a formal complaint, please use the link below for ways to contact us:
https://www.swinton.co.uk/contact-us
We apologise again for any inconvenience caused and thank you for bringing this to our attention.
Kind regards,
Samantha @ The Social Media Team
Reply from Swinton
Hi Mrs Arnold,
Thank you for taking the time to post your feedback on Trustpilot. We are thrilled to hear that your experience shopping online with Swinton Pet Insurance was easy and hassle-free. We take pride in providing our esteemed clients with top-notch customer service, so it is always great to know when we hit the mark.
If you have any questions or concerns about your policy, please do not hesitate to reach out to our team at any time. We are always here to help!
Thank you for choosing Swinton Pet Insurance.
Kind regards,
Beth @ The Social Media Team
Reply from Swinton
Thank you for sharing your experience with us.
Great to hear that the process was straightforward and easy to complete!
If you have any questions or concerns in the future, please do not hesitate to reach out. We are always here to help. Have a great day!
Kind regards,
Chelsea @ The Social Media Team
Helpful staff on the phone.
August 6, 2024
Reply from Swinton
Hi Fiona,
Thank you for sharing your positive feedback about our staff. We're thrilled to hear that our team was helpful during your interaction with us.
We understand that your pets are an important part of your family, and we're here to help you keep them healthy and happy. If you have any further questions or concerns, please don't hesitate to contact us.
Kind regards,
Beth @ The Social Media Team
New policy
Easy on line process via comparison website, maybe link in finance company with initial set up ad opposed to having separate correspondence to complete.
August 11, 2024
Reply from Swinton
Hi Nick,
Thank you for taking the time to provide feedback about your recent experience with Swinton Pet Insurance, which you shared on Trustpilot. We're glad to hear that you found the online process easy to use.
Regarding your feedback about the initial set up, we appreciate your suggestion about linking in the finance company to avoid separate correspondence.
If you have any further comments or questions, please don't hesitate to contact us.
Kind regards,
Beth @ The Social Media Team
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