This company made me feel like a criminal being interigated. They looked for any detail to turn down the claim on until they manage to find one. Would promise updates when you call them that were no... See more
Company replied
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See what reviewers are saying
We had a good experience with Swinton Pet insurance. I’ve only given 4 stars as when I first filled in the online claim form this didn’t process properly and my claim wasn’t registered. But after call... See more
Company replied
Very easy to use website, clear information provided and clear and convenient instructions after set-up of new policy. So far so good but it's the first time I've taken a policy out with Swinton ins... See more
Company replied
After a few months of stress with my cat who'd gone into heart failure and lots of appointments and scans. I was given a £3000 bill. Luckily enough I had Swinton pet insurance. I was worried about the... See more
Company replied
Company details
Information provided by various external sources
Offers wide range of insurance products. Includes branch locator, addresses, and company profile.
Contact info
United Kingdom
- swinton.co.uk/pet-insurance
3.7
Average
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use website and clearly explain…
Easy to use website and clearly explain the level of cover and costs.
February 16, 2024
Reply from Swinton
Good Afternoon,
We're glad to hear that you found our website easy to use and our pet insurance offered good value. If you have any questions or concerns in the future, please do not hesitate to reach out to us and we'll be happy to help.
Kind Regards
Nicola @The Social Media Team
Really good price and so easy to set up…
Really good price and so easy to set up on-line.
February 11, 2024
Reply from Swinton
Hi,
Thank you for taking the time to provide us with your feedback and for choosing Swinton Pet Insurance. We are glad to hear that you found the price really good and that you found our online platform easy to use. We're committed to providing quality pet insurance at competitive prices, and we're delighted to know that you feel we've delivered on both these fronts.
Please don't hesitate to reach out if you have any further questions or concerns. We appreciate you as a customer and look forward to serving you in the future. Thank you for choosing Swinton Pet Insurance!
Kind regards,
Hayley @The Social Media Team
Easy and clear to use.
February 6, 2024
Reply from Swinton
Dear Customer,
Thank you for taking the time to write a review about your experience with Swinton Pet Insurance. We are delighted to hear that you found our service to be easy and clear to use.
We appreciate your feedback and look forward to providing you with continued fantastic service.
Best regards,
Samantha.
Reply from Swinton
Hi Clankey,
Thank you for taking the time to leave a review on Trustpilot. I am thrilled to hear that we were able to assist you with your Swinton Pet Insurance and provide a knowledgeable service. We are always happy to help you with any queries or concerns you may have about your policy.
Thank you for choosing Swinton Pet Insurance and please don't hesitate to reach out if you need anything else.
Best regards,
Swinton Pet Insurance.
Nice and easy set up
February 5, 2024
Reply from Swinton
Hi Martin,
Thank you very much for your kind words, Martin!
We're happy to have made it easy for you to set up your Swinton Pet Insurance and we look forward to providing you and your furry friend with superb coverage and support.
Kind regards,
Hayley @The Social Media Team
No drama pet insurance
After a few months of stress with my cat who'd gone into heart failure and lots of appointments and scans. I was given a £3000 bill. Luckily enough I had Swinton pet insurance. I was worried about them not paying out due to issues with previous insurance companies and although they were late dealing with the claim. A quick call with their customer service agents sorted this and she said she'd put the claim as a priority. Within one day Swinton had paid my vet direct with no quibble or issue. Such a weight off my shoulders and exactly what pet insurance is all about. Really pleased with the service and I will be continuing with the policy for years to come.
January 15, 2024
Unprompted review
Reply from Swinton
Hi Megan,
Thank you for taking the time to share your positive experience with Swinton Pet Insurance on Trustpilot. We are thrilled to hear that our team could assist you during a difficult and stressful time with your cat.
We understand the importance of providing prompt and efficient claims service, and we were glad to hear our customer service agent was able to prioritise your claim, and settle it without any issues.
Thank you again for choosing Swinton Pet Insurance, and for trusting us to provide the coverage you and your furry friend need.
Kind regards,
Beth @ The Social Media Team
Update to my review of 18 Dec
Update to my review of 18 Dec. The pet insurance claim I submitted on 14 Nov has been settled today 29 Dec. So their promise to settle claims within 4 weeks in fact took over 6 weeks - and that was only after two ignored emails and an angry phone call. Oh yes, the renewal price due in January is almost double the last year's price. I don't think so! Back to that nice meerkat for a better pet insurance quote.
December 29, 2023
Unprompted review
Reply from Swinton
Hi James,
Thank you for taking the time to update your review. We apologize for any delay or inconvenience you may have experienced during the claims process.
We value our customers and want to ensure that we provide exceptional services to all. Please let us know if there is anything further we can help you with.
Kind Regards,
Sarah @ The Social Media Team.
Very good service
December 17, 2023
Reply from Swinton
Dear Anthony,
Thank you for your positive feedback about our service. We are happy to hear that you had a good experience working with us. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Chelsea and the Swinton Pet Insurance team
Bad customer service
A claim was made and Swinton did not pay out saying the vet had not sent the relevant information. A further claim 3 months later for a different problem couldn't be paid because the original claim had been left open. I have had to spend a lot of time on the phone just to get a claim form sent via e-mail because the online form couldn't be submitted due to the first claim being left open and they had no way of closing it. I so wish I had stayed with Argos Pet Insurance as their system was so much better!
After using Swinton's Live Chat I managed to submit my second claim on-line. I have not heard from them at all. If there is a problem with the claim you would think they would have the decency to e-mail with their reasons. Absolutely awful customer service!!!
December 22, 2023
Unprompted review
Reply from Swinton
Dear Raymond,
Thank you for reaching out to us regarding your recent experience with our Swinton Pet Insurance service. We're truly sorry to hear that you were having trouble getting your claim processed and that you had to spend a lot of time on the phone to get the process moving.
We understand that you have made a claim that we were unable to pay out due to certain documents missing. We apologise for any inconvenience this may have caused you. We take all claims seriously and our aim is to ensure all our customers' claims are processed as quickly and efficiently as possible.
Regarding the open claim, we're sorry to hear about the delay in getting your claim processed. We're glad that we could send you the claim form via e-mail.
We would appreciate the opportunity to review your file and assist you with your claim in any way possible. Our goal is to always provide exceptional service and we appreciate your patience and cooperation.
If you would like us to log this please open a live chat and our team will go through this with you.
Kind regards
Chelsea @The Social Media Team
They seem to be ignoring me
I submitted a claim over four weeks ago. I've sent two emails asking for progress. No reply...not even acknowledging receipt. Are they a cowboy outfit?
November 14, 2023
Unprompted review
Reply from Swinton
Hi James,
I'm sorry to hear that you've been having trouble getting an update on your claim. That's definitely not the kind of service that we aim to provide.
If you would like to leave feedback or would like us to investigate your concerns further, please use the link below
https://www.swinton.co.uk/contact-us/
Kind regards
Philippa @ The Social Media Team
Very easy straightforward to deal with
December 15, 2023
Reply from Swinton
Hi Mel,
Thank you for reaching out to us and for the positive feedback! We're delighted that you found the process easy and straightforward. Our team is always here to assist you with any queries or concerns you may have in the future.
If you need any assistance, please don't hesitate to get in touch with us.
Kind regards,
Beth @ The Social Media Team
Very easy to use website
Very easy to use website, clear information provided and clear and convenient instructions after set-up of new policy. So far so good but it's the first time I've taken a policy out with Swinton insurance so time will tell. If the onset of becoming a new customer is anything to go by then I should have no complaints
December 12, 2023
Reply from Swinton
Hi Miss Hocking,
Thank you so much for taking the time to share your experience with us on Trustpilot. We are thrilled to hear that you found our website easy to use and that the information provided was clear and convenient for you. We are glad that you had a positive experience during the set-up of your new policy, and we appreciate your confidence in Swinton Pet Insurance.
Thank you for choosing Swinton to provide insurance for your pet, we are confident that our pet insurance products will meet your needs and expectations. We hope that you and your pet have a long and healthy association with us.
Please feel free to contact us if you have any questions regarding your policy.
Kind regards,
Beth @ The Social Media Team
Warning yet again
Warning yet again
As you can see from the Swinton reply comment to my review.
Very clear that P……. From the media team does not like me posting adverse reviews.
Well I’m afraid that’s really tough!!!
She has requested I contact them via the link, well guess what I WON’T BE.
Why don’t they try contact me???
As a result I will continue to post very open and honest reviews until they resolve to my satisfaction!!
They need to really think about what they have done, stress and anxiety caused, then how to rectify this situation and resolve my complaint quickly.
But in truth, they have not tried and having to wait up to 8 weeks is ludicrous I’m sure you will agree.
Avoid them like the plague!
Also their partners in crime and sister company Marmalade.
Please use a reputable company you can trust.
November 28, 2023
Unprompted review
Easy to complete and fast cover
November 29, 2023
Reply from Swinton
Hey Steve,
Thanks a lot for taking the time to leave us a review on Trustpilot. We are so happy that you found our pet insurance cover easy to complete and that we were able to provide you with fast coverage. That's what we aim for - quick and easy pet insurance!
If you need anything or have any questions in the future, we're always here to help.
Thanks again for choosing Swinton Pet Insurance.
Kind regards
Philippa @ The Social Media Team
Good Broker
I've been with this broker for a few years now they will always get the best deal for you
November 26, 2023
Reply from Swinton
Hi
Great to hear positive feedback from you, thank you! At Swinton, we always aim to provide the best service possible to our valued customers. Our team works diligently to find the best insurance deals for our customers and we are glad that you are satisfied with our service. We appreciate your loyalty and look forward to providing you with excellent service in the future.
Kind regards
Philippa @ The Social Media Team
Would highly recommend
Explained every option no question was to much trouble . good advice for petcover & legal
November 21, 2023
Reply from Swinton
Hey Derek,
Thanks a bunch for leaving such a fantastic review! we're over the moon to give you all the information you needed and answer all your questions about pet cover and legal options.
We're all really happy to have been of help to you. So if you happen to have any other questions or if there's anything else we can do for you, don't wait to get in touch with us!
Thanks again :)
Kind regards
Philippa @ The Social Media team
Very good purchase service.
It was an easy policy to purchase. Not actually used it yet.
November 22, 2023
Reply from Swinton
Hi Oakstone Properties Limited,
Thank you for choosing Swinton Pet Insurance and for taking the time to provide us with your feedback. We are glad to hear that purchasing the policy was an easy experience. If you require any assistance or have inquiries in the future, please do not hesitate to contact us.
Kind Regards,
Beth @ The Social Media Team
Excellent service
November 15, 2023
Reply from Swinton
Hi,
Thank you for taking the time to leave us a positive review on Trustpilot. We're glad to hear that you had an excellent service experience with us.
At Swinton Pet Insurance, we strive to provide our customers with the best service possible, and we're happy to have met your expectations. If you ever need further assistance, feel free to reach out to us - we're always here to help.
Kind regards,
Beth @ The Social Media Team
Quick and easy
November 14, 2023
Reply from Swinton
Hi Mrs. Stocks,
Thanks for taking the time to leave us a review on Trustpilot! It's awesome to hear that your experience with Swinton Pet Insurance was quick and easy.
Let us know if you need further assistance with anything else.
Kind regards
Philippa @ The Social Media Team
Just taken out my pet policy and it was…
Just taken out my pet policy and it was so simple.
November 8, 2023
Reply from Swinton
Hi Wanda,
Thank you for taking the time to share your experience with us. We're thrilled to hear that your pet policy purchase was a hassle-free process. Making our customers' lives easier is what we strive to do and feedback like yours helps us know when we're making progress.
If you have any questions or require further assistance, please do not hesitate to get in touch with us.
Kind regards,
Beth @ The Social Media Team
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