Swissluxurywatches Reviews 10

total scammers avoid them like the plague

I have purchased two breitling navitimer watches one with leather strap one with normal strap
Great quality fast delivery 5 star all the way
Steve uk

This is my interaction with their customer service- copied directly from our text conversation

CS - Hello i am Lisa, I saw that you ordered watch in our store, thank you very much for your trust and support But, there is one thing I need to tell you, We have two versions of the watches:
1. 3A quality version: Japanese movements, does not have all the functions, slight differences compares to the originals, does not have see through backs.
2. 5A quality version: Swiss movements, 100% 1:1 as the originals, have all the functions. For some brands and series it has see through backs.
There is basically no difference in appearance between these two versions. The difference lies on movements and quality. The 5A quality version is 100% 1:1 as the originals with all the functions and see through backs. 1:1 clone counter authentic, 904L material watchband, sapphire anti-scratch mirror, luminous, waterproof, thickness, function adjustment, and official authentic 1:1 matching synchronization.
You purchased the 3A version. If you pursue perfection, I suggest you purchase the 5A version. You only need to pay the price difference and we can upgrade you to the 5A version. Are you interested in version 5A?

Me - I expected the 5A that is the way it is sold. If there was two versions that should be made clear at the point of sale

CS - So let me explain to you now, the 5A watch costs $699. You have paid US$243 and need to make up the difference of US$456, but thank you very much for your trust and support, so we will give you the best price and only need to pay the difference of US$415.
Do you agree with this plan?

Me - I do not . You can either refund my money OR send me a 5A watch. Failure to send a 5A watch will result in a complaint to the ACCC which is the Australian consumer watchdog . Which may result in you not being able to trade in Australia I have taken photo records of this conversation .

CS - Don't worry, we are an honest business

Me - No you are not . If you have two versions it can be made clear on your advertising and website

CS - https://www. npwfgse. shop/
Our website has two options

Me- Not the advertising I made the direct purchase from - it made clear that your watch was identical to the original

CS - If we are not an honest business, it is useless for you to record our conversations. Canceling your order is not because we are afraid of you

Me- I don’t care if you are afraid of me or not - a complaint will be made

CS - Okay, don't waste each other's time, we will cancel your order and you will receive a refund within 3 working days, if you complain, you will not receive a refund

Me - Oh yes I will . PayPal . Don’t threaten me

CS - Don't threaten me either, because it doesn't work

Me - In fact I’ll send this to PayPal too . I’m sure they’ll find it interesting

CS -ok go ahead

Me - I will

CS - *clapping emoji *

OFFICIAL STORE VIA PAYPAL BILLING IS GUANGZHOU QITAO TRADING LTD T/A SWISS LUXURY

A completely trusted company with a 100% happy experience express sincerely by a faithful customer from Hong Kong with purchased 6 watches so far yet to come.

Great customer service, very prompt shipping. On the spot when I had a slight problem, they were very helpful. Really like the watch.