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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's knowledge, skill, and helpfulness. Many people are delighted with the product quality, noting that repaired items often look brand new and exceed expectations. The company's pricing is frequently mentioned as fair and reasonable, especially when compared to alternative options. Reviewers also appreciate the efficient and speedy service, often receiving their items back in a short timeframe. The overall quality of the work and the positive interactions with the staff contribute to a highly satisfying customer experience.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the fast,... See more

Product

Clients share positive opinions on product. Many customers are delighted with the refurbishment of their... See more

Staff

Users describe positive interactions with staff, consistently praising their knowledge, skill, and... See more

Quality

People report positive experiences with quality. Customers are highly satisfied with the refurbishment of... See more

Price

Customers had positive experiences with price. Reviewers consistently found the pricing to be very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Martins repaired two of our old Rolex bracelets quickly, efficiently and superbly. This is a tremendous artisan service. I think the point to make, is that using Martins is infinitely better tha... See more

Rated 5 out of 5 stars

Just before my trip to West Malling to buy a new Oyster bracelet I arranged to drop into the Crawley shop to see Martins and had a chat about the works required for my very worn 21 year old Role... See more

Rated 5 out of 5 stars

Martins is a genius in repairing Rolex bracelets. My 1986 Rolex 16800 bracelet needed some tlc after being nearly 40 years old. This watch means so much to me and was very apprehensive about lettin... See more

Rated 5 out of 5 stars

Martins is true craftsman and passio ate about what he does. He did a wonderful job of bringing my 1988 daytona bi-metal bracelet back to life! Communication is perfect and lots of images of the work... See more


Company details

  1. Watch Repair Service

Written by the company

At Swiss Refurb we can restore and refurbish worn Rolex bracelets including Jubilee, Oyster and President bracelets. The bracelets will be assessed for wear and damage, pins and tubes will be replaced and the bracelet will be tightened and return to a factory finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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Rated 5 out of 5 stars

Great service

Martin did a superb job of repinning and weldind a very stretched Rolex jubilee bracelat turn around was under a week and Martin called to explain the process. I was a little nervous posting a Rolex bracelet to an unknown address but needn’t have worried. Fabulous service thanks Martin

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fast efficient and reasonable

Decided to have my Bimetal bracelet refurbed .
Found these guys in Facebook and after due diligence. Got in touch with them. Great communication very detailed report and clear pricing .
The service was fast efficient and they keep you upto date with progress pictures.
All in all very happy with the service .

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very

Very, very, very happy Martin took my bracelet extract that looked like it was absolutely beyond Repair and made it brand-new for me. I couldn’t have asked for a better job,very reasonable price to receive the bracelet strap back looking brand-new. I would highly recommend anybody using this company for bracelet repairs of any kind you will not be disappointed. I will certainly be using Martin again in the future a very, very trustworthy person which is extremely rare today. Please don’t hesitate to use him. Kind regards and many thanks, Paul.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have contacted Swiss Refurb to fix my…

I have contacted Swiss Refurb to fix my jubilee bracelet.
Martins was very helpful in describing the whole process from A to Z.
I arranged to deliver (I’m EU resident) the bracelet and after few days it was ready. Very quick turnaround and top service for a reasonable price.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a 25 year old women’s date…

I bought a 25 year old women’s date just to Martins, it had been stretched through damage and every jeweller told me it would have to have a new bracelet. It was a sentimental watch so I wanted to keep all parts of it. The whole process martins has been brilliant, regular updates, clear photos. I cannot recommend his services more.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience & Service

Great Experience & Service.
From start (initial enquiries) to finish (watch bracelet back) a painless experience.
Detailed information provided on the services to be provided, updates as and when required i.e. when strap had arrived, when work started, updates on work progress and options, return dispatch details once work completed. All of which also include photographs of the work, before, in progress and after.
Overall an excellent service.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Oyster bracelet repair

Martin provided excellent communication and advice. His aim is to do best and most appropriate repair to your bracelet. The craftsmanship is excellent and I am extremely pleased with the end result. Excellent value, especially considering that Rolex wanted to replace the bracelet. Thoroughly recommend.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Sent my 1973 Jubilee bracelet to…

Sent my 1973 Jubilee bracelet to Martins as it needed some serious work. Martins advised on a price and timescale which I was very happy with. On getting the bracket back, I have to say Martins work is second to none, he has totally transformed my old severely stretched and heavily marked bracelet to something that has no stretch, looks as good as new and totally transforms the watch itself. I would not hesitate to recommend Swiss Refurb and Martins work to anyone looking for some work to be done on their bracelets, the guy is a master craftsman. Thank you Martins.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience

Martins is both exceptionally knowledgeable and highly skilled. He has transformed my Oyster bracelet , his advice was also very fair and not pressured in anyway and even told me I could probably wear the bracelet for a few more years before needing a full refurbishment but I decided to get it done and I have no regrets. The structural integrity and finish are equal to a fresh Rolex bracelet and at a fraction of the cost. Communication was excellent and always speedy. In summary a highly skilled craftsman and really nice guy, you and your bracelet are in safe hands.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Martins rebuilt my 42 year old Rolex…

Martins rebuilt my 42 year old Rolex Jubilee bracelet which has been worn every day. He communicates almost daily on progress accompanied by multiple photos. Superb service and highly recommended.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Martins is simply amazing

Martins is simply amazing. He has bought my nearly 30yr old Rolex back to life that my dear dad bought me at 21yrs of age. The attention to detail and respect for my watch was personalised from the start. Thank you

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Martins did a great job on refurbishing…

Martins did a great job on refurbishing my 2012 Rolex bracelet. The clasp was broken and all the links very loose. Martins let me know of progress at all times and quick to answer my mobile calls. I did the transaction via post. Martins returned the bracelet fully insured next day Royal Mail. As well as great comms Martins has amazing skills to carry out these repairs. Not many people could do this. Thank you Martins!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing. My father's watch lives on!

I brought Martin my late father's Gold Rolex Day Date, my father had bought it new and wore it every day for over 30 years. It was well worn! So much so I was too worried it'd fall off to wear it. Well I picked it up last night and I am truly stunned. It's like a brand new watch, it looks fantastic, the strap is tight with zero play. It's amazing. I've not taken it off. I'll now be able to see this watch in photographs of me holding my children in the same way that I have of my father holding me as a child. It'll last another 30 years and one day be there for my son. Thank you Martin.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic work my submariner bracelet…

Fantastic work my submariner bracelet looks brand new. I knew it was a bit worn for a 30 year old Rolex. It did have quite a bit of flex in it…
Now it’s perfectly straight I didn’t go for the gold laser as Martins thought it wasn’t too bad and I wouldn’t really notice which was perfect saved me some money and for sure I can’t tell. A little bit of wear ages it anyway.

December 19, 2025
Unprompted review

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