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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning how issues were resolved swiftly and effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Response time

Users describe positive interactions with response times, consistently highlighting the promptness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed help to cancel a phone contract as, for some reason, I couldn't do this online. After a lot of patience trying different solutions Kim helped resolve the issue. I have always dealt with Kim r... See more

Rated 5 out of 5 stars

We had many obstacles to overcome when installing a business broadband into our Before/after school club. All the way through this process from November until February, we had the same point of conta... See more

Rated 5 out of 5 stars

Prasanna and Kim have been so proactive and supportive in ensuring our team have been set up with our new plan quickly and effectively. It's saved me countless hours, and it's great to know that we ha... See more

Rated 5 out of 5 stars

Proactive and friendly support from initial enquiry to first invoice. A special shout out to Kim McCallum who guided us through the process of switching our mobile plans, even giving us the text of an... See more


Company details

  1. Non-Profit Organization
  2. Price Comparison Site

Written by the company

Award winning not for profit energy and telecoms broker - donate upto 80% of our profits from your switch to your chosen good cause.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Brandon and the rest of the team at Switchaid were all really helpful. Found me some fab deals at really competitive prices.

December 3, 2019
Unprompted review
SwitchAid logo

Reply from SwitchAid

Hi Kaite,

Thank you for taking the time to leave your review and we have passed your feedback on to Brandon, don't think we have seen him smile so much since he joined the team :)

Thanks again - Dom

Rated 4 out of 5 stars

Great service for not-for-profits like…

Great service for not-for-profits like us in need of essential communications tools like mobile phones! Once the right documentation had been completed we received the phone the next day.

October 11, 2019
Unprompted review
SwitchAid logo

Reply from SwitchAid

Hi Sonja,

Thank you for taking the time to leave your review and for giving some feedback. We look forward to working with you again :)

All the best - Dom

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