Renting in the UK as a UK resident the pick up requirements vary by company. For Switch in Milton Keynes it was one of the more onerous: Drivers Licence DVLA code Two proofs of address (onlin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kings Lynn, Saddlebow. Really helpful on collection. Lack of customer wifi access caused issues. As my passport was out of date I needed to provide utility statements. Laura was amazingly helpful... See more
Company replied
Great telephone customer service also Gary and his colleague who delivered the car were absolutely brilliant.Switch were absolutely spot on from start to finish. The car was beautiful and I enjoyed ev... See more
Company replied
Motability customer - Worcester branch. After some false starts from the other companies in the chain, Switch were fantastic. Received my hire car within 24 hours of first contact. Neil and... See more
Company replied
Company details
Written by the company
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contact info
Matford Park Road, Marsh Barton , EX2 8AW, United Kingdom
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4.2
Great
502 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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They obviously don't want their vans back!
Poor - my company ordered a large Ford van through Thrifty in Southampton a couple of days ago (Thursday), it was parked outside my home promptly at least.
As it turned out the van was an automatic which I have never driven before and I couldn’t drive it and I needed a manual one instead so I called my company on the same day and was told Thrifty didn’t have any manual and was told they would pick up the van from outside my home the following day for return.
Friday passes and the van is still outside my house, and I call again and was told they have been busy, and will pick up the van on Saturday.....guess what, it's still outside my house in the evening. I assume that as they closed at 12:30 it now looks like it will be here all day Sunday and picked up on Monday now, probably late that day now.
This company obviously doesn't need to have the van back and I can't move it due to insurance reasons and I am not happy as I live in a close and it's beginning to become an eyesore right outside our house!
September 12, 2026
Unprompted review
Reply from Switch Car Rental
Hi Jamie,
Thank you for taking the time to share your feedback. We're sorry to hear about the delay in collecting the vehicle and understand how frustrating this situation must have been. While we're pleased the delivery was prompt, we appreciate that the collection process did not meet your expectations. Your comments have been shared with the team so we can review what happened and improve our service moving forward. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience in the future.
Best regards,
The Switch Team
I gave that score because when my…
I gave that score because when my mobillity car broke down and i couldnt get a courtesy car Shantel from the liverpool branch called me straight away to offer me a car so i could get around the best part wss inever told them my car was broken the RAC told them and from there on shantel dealt with it all all i had to do was go and pick it up no forms to fill out it was brilliant THANK YOU Shantel from liverpool branch
August 19, 2026
Unprompted review
Reply from Switch Car Rental
Hi Mark,
Thank you for taking the time to share your experience. We’re delighted to hear that Chantel from our Liverpool branch was able to assist so quickly following your vehicle breakdown. Providing a smooth and hassle-free service is exactly what we strive for, and it’s wonderful to know that everything was arranged for you with minimal effort on your part. We’ll be sure to pass on your kind words to Chantel. Thank you for choosing us and we look forward to serving you again soon!
Best regards,
The Switch Team
I would rate this switch car rental as…
I would rate this switch car rental as zero but the system doesn’t allow for that. I’m a mobility customer who needs a car. They messaged me on Tuesday saying they had my booking. My own car was taken in for repairs yesterday but no hire car was available. I phoned today and have been told that they don’t have a car for me. When I asked about when i was going to get a car, the switch employee couldn’t even tell me when I could get a car. The worst most inept company and staff I’ve ever had to deal with.
September 11, 2026
Unprompted review
Reply from Switch Car Rental
Hi James,
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating this situation must have been, particularly when you rely on a vehicle to maintain your mobility and independence. We appreciate your comments and recognise the disappointment caused by the lack of vehicle availability and the uncertainty around when a replacement could be provided. This is not the standard of service we aim to deliver. Your feedback has been noted and will be shared with the relevant team so that we can review what happened and work to improve communication and support for customers in similar situations. Thank you for taking the time to bring this to our attention.
Best regards,
The Switch Team
Received this this morning after I sent…
Received this this morning after I sent a ton of proof I couldn't of got the fine the only investigating was done by me I explained I have a brain tumor and I'm awaiting surgery in the next week and not even a apology also I'd like to discuss my admin fee for the time it took me to gather proof and send emails no compensation for my time ? How is that fair and not even a apology ? I said in my original email how idiotic it was I even got a fine maybe they should ask people before dishing out fines how many innocent people have you tricked it's fine I have a huge follower count as I have a rare type of cancer I have been documenting and used to be a singer in going to investigate this and tell motability not to pay the 2 days In a row you failed to show up to collect the car to
Good morning,
Thank you for reaching out to us regarding this.
I have investigated this and can see you did not have this vehicle at the time. While we understand that these errors can be stressful, we would appreciate our staff not being insulted due to an administrative error that can be easily corrected.
I have now cancelled the administration fee and paid the PCN charge. We have now contacted the local authority and arranged for your details to be removed from their records.
Kind regards
Rhys I've deleted he's surname
FINES AND PENALTIES TEAM LEADER
September 10, 2026
Unprompted review
Reply from Switch Car Rental
Hi Riot,
Thank you for sharing your feedback. We are sorry to hear about the frustration and stress this situation caused, particularly given your personal circumstances. We appreciate you bringing the matter to our attention and are pleased that the charge and administration fee were cancelled and the issue was resolved. We understand the inconvenience involved in having to gather and submit evidence, and we regret any concern this may have caused. Feedback such as yours is important and will be shared with the relevant teams as we continually review our processes to help prevent similar situations in the future.
We wish you all the very best with your upcoming treatment and recovery.
Best regards,
The Switch Team
Meet Nadeed today
Meet Nadeed today , Wolverhampton. He was excellent showing how to use the car , as I have never used a hybrid car before. I would definitely use switch car service again
September 10, 2026
Unprompted review
Reply from Switch Car Rental
Hi Nin,
Thank you for your wonderful feedback! We're delighted to hear that Naheed from our Wolverhampton team provided such excellent service and took the time to explain how to use your hybrid vehicle. It's great to know he helped make your experience comfortable and informative. We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
The Switch Team
Chantel was amazing and courteous
Chantel was amazing and courteous. She made collecting the car a breeze and agreed for me to come to site to collect the car as I worked not far away. Definitely providing a great service!
September 10, 2026
Unprompted review
Reply from Switch Car Rental
Hi Owen,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Chantel directly so please let us know which location your rental was from.
Best regards,
The Switch Team
I recently rented a vehicle from Switch…
I recently rented a vehicle from Switch Car Rental and had a brilliant experience. A huge thank you to Yasser and Saf for being incredibly professional, welcoming, and efficient from start to finish. They handled the paperwork quickly, gave me a pristine, smooth-driving car, and kept things stress-free with great humor. It is refreshing to deal with a team that truly cares about customer service. I highly recommend this branch and will definitely be booking through them again!
September 9, 2026
Unprompted review
Reply from Switch Car Rental
Hi Mohammed,
Thank you for your fantastic feedback. We’re delighted to hear that you had such a positive experience with us. We’ll be sure to pass your kind comments on to the team, who will be pleased to know their professionalism, efficiency, and friendly service made a difference. Thank you for choosing Switch Car Rental, and we look forward to welcoming you again in the future.
Best regards,
The Switch Team
Worcester Branch Very Efficient
The service received from Amanda and Neil at the Worcester branch was professional and efficient. Responses to queries were prompt and the portal is easy to navigate for amendment or updates to bookings.
September 4, 2026
Unprompted review
Reply from Switch Car Rental
Hi Susanna,
Thank you for your wonderful feedback. We’re delighted to hear that Amanda and Neil at our Worcester branch provided a professional and efficient service. It's great to know that your queries were answered promptly and that you found our booking portal easy to use for amendments and updates. We’ll be sure to pass on your kind comments to the team. Thank you for choosing us, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Car was nice.condition was good…
Car was nice.condition was good delivery driver naheed from wolves was excellent.explained everything.friendley.
September 8, 2026
Unprompted review
Reply from Switch Car Rental
Hi Peter,
Thank you for your feedback. We're delighted to hear you were pleased with the vehicle and that it was delivered in good condition. It's great to know that Naheed from our Wolverhampton team provided excellent service, taking the time to explain everything clearly and making the experience friendly and straightforward. We appreciate your comments and look forward to assisting you again in the future.
Best regards,
The Switch Team
The hire car was delivered promptly.
The hire car was delivered promptly.
Switch driver, Naheed Niaz from the Wolverhampton depot was courteous, and explained all the car details clearly.
Thanks Naheed
September 8, 2026
Unprompted review
Reply from Switch Car Rental
Hi Helen,
Thank you for your kind feedback. We are delighted to hear that your hire car was delivered promptly and that Naheed provided a courteous and professional service. We'll be sure to pass on your comments to Naheed and the Wolverhampton team. Thank you for choosing Switch, and we hope to assist you again in the future.
Best regards,
The Switch Team
This company has tried to say damage…
This company has tried to say damage was caused by me, I recorded a vid and pix of all panels and inside car , when I left car at a dealers while I picked my car up from being repaired , I’m just waiting for them to demand payment when I will take them to court for fraud. I sent them some vids as proof but kept much better pix and vids for any court . So be careful of this company.
September 7, 2026
Unprompted review
Reply from Switch Car Rental
Hi,
Thank you for your feedback. We are sorry to hear that you have concerns regarding a damage claim. We take all such matters seriously and investigate them in line with our established procedures, reviewing all available evidence before any decision is made. We appreciate that you have retained photographs and videos from your hire period, as this information can be helpful when reviewing any concerns. We take all customer concerns seriously and value all feedback, as it helps us review and improve our services. Thank you for taking the time to share your comments.
Best regards,
The Switch Team
Reply from Switch Car Rental
Hi Richard,
Thank you for your review. We're pleased to hear that Naheed from our Wolverhampton branch was on time, polite, and provided a good experience. We'll be sure to pass along your kind feedback. Thank you for choosing Switch, and we hope to assist you again in the future.
Best regards,
The Switch Team
All round good servise from naheed from…
All round good servise from naheed from wolverhampton help full happy
September 7, 2026
Unprompted review
Reply from Switch Car Rental
Hi Lesley,
Thank you for your review. We're delighted to hear that you received all-round good service from Naheed at our Wolverhampton branch. We'll be sure to pass on your kind comments to him. Thank you for choosing Switch, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Great service and great guy naheed from…
Great service and great guy naheed from Wolverhampton helped and explained all the damage and about the car. a*****
September 7, 2026
Unprompted review
Reply from Switch Car Rental
Hi Susan,
Thank you for your wonderful feedback. We're delighted to hear that you received great service and that Naheed from our Wolverhampton team was helpful and informative. We’ll be sure to pass on your kind comments to him. Thank you for choosing Switch and for your recommendation!
Best regards,
The Switch Team
Absolutely brilliant
Absolutely brilliant. Car was clean and in perfect condition and customer service was quick and comprehensive. Would definitely recommend. Thank you
August 28, 2026
Unprompted review
Reply from Switch Car Rental
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you found the vehicle clean and in perfect condition, and that our team provided quick and comprehensive customer service. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to be of assistance again in the future.
Best regards,
The Switch Team
ERROR
ERROR
Please choose a pick-up time no later than !
Yeah, later than what ? Thats all you get.
September 5, 2026
Unprompted review
Reply from Switch Car Rental
Hi Rob,
Thank you for your feedback. We're sorry to hear about your experience with our booking system. We understand how frustrating it can be to receive an error message that does not clearly explain the issue or provide the information needed to resolve it. We appreciate you bringing this to our attention. If you continue to experience difficulties, please contact our Customer Services team at customer.service@switchcarrental.co.uk, who will be happy to assist you further.
Best regards,
The Switch Team
Shocking rental returns making out…
Shocking rental returns making out damaged both vehicles I’d had. Iv proof taking photos of both vehicles to see if the trustpilot reviews were true, and shocking to my horror they are!
>this company will try and make out you damage there vehicles< in so many ways. anything to make profits! I had a Skoda come with 90% fuel and I’d taken a photo they made out this was incorrect with other damage done. There was damage to the front skirt of a puma I had first before driving I taken a photos they tried to make out this was me! BE VERY CAUTIOUS of this SWITCH CAR RENTAL!!! Document EVERYTHING!! or tell your insurance to use someone else! Dodgy company.
Also the drivers who drive there vehicles to you thrash them. Every car I had off them shown “MPG” usage low around 12mpg as they are young kids! Company seems to use these not grown adults no wonder they arrive with 90% fuel.
Iv been driving for 25 years with respect for cars and DONT thrash them, as mines gone in for gearbox repair and my cars bodywork and wheels are immaculate hmmm something off……🤔
July 10, 2026
Unprompted review
Reply from Switch Car Rental
Hi Anthony,
Thank you for your feedback. We are sorry to hear that you were unhappy with your experience. If a claim has been raised through your insurance company and you believe it has been handled incorrectly, we would recommend contacting your insurer directly, as they will be best placed to discuss the details of the claim and any dispute process available to you. We take all customer concerns seriously and value all feedback, as it helps us review and improve our services. Thank you for taking the time to share your comments.
Best regards,
The Switch Team
What an inept company that alters times and doesn't inform customers!!
What an inept company this is LIES!!! A hire vehicle was booked via Switch head office in Exeter a week ago to replace our Motability Car which is undergoing repairs I was given a date and time by THEM!! On the day of delivery the delivery time came and went?? After another additional hour I rang head office asking where this hire vehicle was?? They then contacted this BOLTON BRANCH who where supposed to deliver this vehicle who informed head office that delivery time was now 3hrs later than schedule!!! This is after i spoke directly to the BOLTON BRANCH at 9am this morning to confirm the date and original time? They said YES!!! So why LIE to their head office and me? More importantly why not inform me of a change of time earlier this morning??? Total joke this BOLTON BRANCH!! Update 4th Sept: Car actually arrived not between 10am - 12pm! Not between 1pm - 3pm! But actually arrived at 6:30pm!! 😡 Thier response below to this complaint is totally unaceptable a phone call costs nothing with an update Switch 😡
September 3, 2026
Unprompted review
Reply from Switch Car Rental
Hi Tim,
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating it must have been to have your delivery delayed, particularly when you had received confirmation of the original time. We always aim to keep customers informed of any changes as soon as possible, and we apologise if this did not happen on this occasion. We appreciate that clear and timely communication is essential, especially when a replacement vehicle has been arranged. Your comments have been noted and will be shared with the relevant team for review. Thank you for bringing this to our attention, and we are sorry that we fell short of your expectations.
Best regards,
The Switch Team
Naheed did a great job delivering the…
Naheed did a great job delivering the hire car from Wolverhampton , on time and examined v the car thoroughly 🤩
September 3, 2026
Unprompted review
Reply from Switch Car Rental
Hi Julie,
Thank you for your fantastic review. We're delighted to hear that Naheed provided a great service and delivered your hire vehicle on time. It's also wonderful to know that he carried out a thorough handover and inspection, ensuring everything was clearly explained. We really appreciate your feedback and will be sure to pass your kind comments on to the Wolverhampton team. We hope to assist you again in the future.
Best regards,
The Switch Team
Had my hire car through mobility…
Had my hire car through mobility delivered today by switch Neil delivered my car and talked me through all the controls with it being such a high technology car and made me feel very comfortable and confident in Driving. He. was very polite and friendly. Amanda at the office was also brilliant and went through the steps and what will happen I can honestly say this is the easiest process I’ve had so thank you very much
September 3, 2026
Unprompted review
Reply from Switch Car Rental
Hi,
We're delighted to hear that both Neil and Amanda provided such excellent service. It's great to know that Neil took the time to explain the vehicle's features and controls, helping you feel comfortable and confident before setting off. We're also pleased that Amanda was able to guide you through the process clearly and make everything straightforward from start to finish. We truly appreciate your kind words and will be sure to pass your feedback on to Neil and Amanda.
Best regards,
The Switch Team
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