Renting in the UK as a UK resident the pick up requirements vary by company. For Switch in Milton Keynes it was one of the more onerous: Drivers Licence DVLA code Two proofs of address (onlin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kings Lynn, Saddlebow. Really helpful on collection. Lack of customer wifi access caused issues. As my passport was out of date I needed to provide utility statements. Laura was amazingly helpful... See more
Company replied
Great telephone customer service also Gary and his colleague who delivered the car were absolutely brilliant.Switch were absolutely spot on from start to finish. The car was beautiful and I enjoyed ev... See more
Company replied
Motability customer - Worcester branch. After some false starts from the other companies in the chain, Switch were fantastic. Received my hire car within 24 hours of first contact. Neil and... See more
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Company details
Written by the company
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contact info
Matford Park Road, Marsh Barton , EX2 8AW, United Kingdom
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4.2
Great
503 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I hired an automatic Hybrid car for two…
I hired an automatic Hybrid car for two days and sorting out the paperwork was straight forward (just remember to bring everything you need) from filling out forms to the ID check in. The staff in Taunton are very helpful and assist you through all the steps of your rental.
July 9, 2026
Unprompted review
Reply from Switch Car Rental
Hi Kazella,
Thank you for taking the time to share your experience. We're delighted to hear that the rental process was straightforward and that our Taunton team was able to guide you through each step. We appreciate your kind words and look forward to welcoming you back for your next rental.
Warm regards,
The Switch Team
Phil based at dudley branch
I had a skoda dropped off and picked up by Phil based at the dudley branch. Phil was lovely and arrived in a timely manner, he asked if everything was ok and whether I had any issues.
Phil, you are a credit to the company!!
July 22, 2026
Unprompted review
Reply from Switch Car Rental
Hi,
Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that Phil provided a timely and professional service and made sure everything was okay for you. We will be sure to pass your kind comments on to him and the Dudley team. We really appreciate your support and look forward to assisting you again in the future.
Warm regards,
The Switch Team
First Experience of Using SWITCH
I used SWITCH when our Motability vehicle was under repair at the main dealer.
Firstly, I spoke to Kyle who was very polite and friendly - he explained what to expect next.
Then, I spoke with Craig less than an hour later who took my details etc. He too was very polite and helpful, and explained in detail what would happen while confirming a delivery time for me.
Not long after, Mike turned up with the car and we both had a quick look round it before asking me if I needed any help with the controls etc. what a lovely gentleman!
The presentation of the car was A1 - it looked like it had just come out of the showroom, and I was very impressed.
Thanks to everyone at the Swansea branch for such a pleasant experience - you come highly recommended.
July 21, 2026
Unprompted review
Reply from Switch Car Rental
Hi JSmudge,
Thank you for taking the time to share your experience. We are delighted to hear that your first experience with us was such a positive one. It's wonderful to know that Kyle and Craig provided friendly, helpful, and informative service throughout the booking process, ensuring you knew exactly what to expect. We're also pleased to hear that Mike made the vehicle handover smooth and comfortable, taking the time to explain everything and assist where needed. We're especially grateful for your comments about the presentation of the vehicle. We take great pride in maintaining our fleet to the highest standards, so it's fantastic to hear that the car exceeded your expectations.
Thank you for your kind words and recommendation. We wish you all the best and hope to be of assistance again in the future.
Warm regards,
The Switch Team
Avoid this rental company in Newport, South Wales
Avoid this rental company in Newport, South Wales. I had a confirmed booking for 16–22 July 2026, arrived on time for my 9am appointment, and was left waiting at an empty desk for several minutes before anyone acknowledged me — despite clearly being heard the first time I called out. When a staff member eventually appeared, she seemed unfamiliar with my booking and had to search for it.
I provided every document listed on my confirmation checklist: driving licence, ID, and credit card in my name. I was then told, quite confrontationally, that two additional proofs of address were also required — something never mentioned in any communication I received. When I questioned this, the staff member admitted this happens to many customers who book through third parties, and that the real requirements are buried in a separate voucher document, not in the checklist actually sent out. She showed no interest in helping me resolve this and simply said there was nothing she could do.
As a result, I was refused the car I had already paid for, had to abandon a prearranged engagement, and later found out my booking had been cancelled without any notice to me. I had to book a replacement vehicle elsewhere at almost double the price, with no support or apology from Switch.
If a company is aware their documentation requirements aren't being properly communicated to customers, and does nothing to fix it, that's not an accident — it's a choice. Judging by the staff's own comments, I clearly wasn't the first person this has happened to, and I doubt I'll be the last. Extremely disappointing experience and I would not recommend.
July 16, 2026
Unprompted review
Reply from Switch Car Rental
Hi Josh,
Thank you for your feedback and we are sorry we were unable to provide your vehicle on this occasion. While I do sympathise with your situation, our ID requirements are provided when booking through a third party site and we do need these additional documents to proceed with your rental. I will raise your feedback with our account manager and ask for this to be made clearer on the booking site. Thank you for taking the time to share your experience. We appreciate your feedback and will use it to help improve our customers' booking journey in the future.
Warm regards,
The Switch Team
WOW..
WOW... what can I say from phonecall to deliverery.
What an amazing friendly bunch I've dealt with today from Amanda in the office, Neil and Mark Spares dropping our vehicle off WORCESTER branch. Quick efficient and very professional went above and beyond all expectations rang to confirm booking at 3pm vehicle arrived at 16.50 tysm
July 21, 2026
Unprompted review
Reply from Switch Car Rental
Hi Lorraine,
Thank you so much for your fantastic feedback! We are delighted to hear that you had such a positive experience from your initial phone call through to delivery. Amanda, Neil, and Mark will be thrilled to know their friendly, professional service made such an impression. We're especially pleased that the process was quick, efficient, and exceeded your expectations. Thank you for choosing us, and we look forward to helping you again in the future.
Warm regards,
The Switch Team
Mr Sheikh Goni is the best guy at this…
Mr Sheikh Goni is the best guy at this branch, very friendly, approachable and helpful
July 21, 2026
Unprompted review
Reply from Switch Car Rental
Hi Sangat,
Thank you very much for your kind feedback. We are delighted to hear that Mr Sheikh Goni provided such a friendly, approachable, and helpful service. We will be sure to pass your comments on to him and the team. We greatly appreciate your support and look forward to welcoming you again.
Warm regards,
The Switch Team
Great services and quick and helpful…
Great services and quick abd helpful naheed niaz- Wolverhampton branch was lovely
July 21, 2026
Unprompted review
Reply from Switch Car Rental
Hi Naomi,
Thank you for your kind words! We're delighted to hear you received great service and found Naheed helpful and quick to assist. We'll be sure to pass your lovely feedback on to Naheed and the Wolverhampton team. We look forward to helping you again in the future!
Warm regards,
The Switch Team
Was direct by the AA
Was direct by the AA, as they use this company to supply you a car in the event of breakdown. Only use this company in your time of need if you like being laughed at on the phone, you like interacting with a company that responds in a condescending and quite frankly unprofessional way. Made many phone calls dealing with Emma who in my opinion needs to take a step back and really think about how to speak to people. Overall very disrespectful, disappointing and borderline line disgraceful on how she spoke to me. My experience is based on the leeds site and may not reflect on the company as a whole, at least I hope not. LETS SEE WHAT RESPONSE THEY POST, and you can make your own mind up.
July 21, 2026
Unprompted review
Reply from Switch Car Rental
Hi David,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that you felt our service fell below the standard you expected, particularly regarding the way your concerns were handled during your interactions with our team. We take comments about customer service very seriously, and it is disappointing to learn that you felt disrespected and unsupported during what is already a stressful situation following a breakdown.
We would appreciate the opportunity to investigate this matter further. Please contact us directly with your booking details at customer.service@switchcarrental.co.uk so that we can look into your concerns in more detail.
Thank you for bringing this to our attention. We value all customer feedback as it helps us improve our service.
Warm regards,
The Switch Team
Great value car hire.
Booking on line was more difficult than expected due to the length of time it took to scroll to my year of birth. By paying for my hire up front the discount was very generous. Pick up was ok, but one of my documents didn't meet the strict criteria but your staff member was very patient and assisted me. The car was almost new (around 1600 miles) but the internal windows were dirty and needed to be cleaned before l felt safe to drive it in the bright sunlight. The car met all my needs and the return process was straightforward.
July 16, 2026
Unprompted review
Reply from Switch Car Rental
Hi Mr Davey,
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found value in our pre-paid rates and that the vehicle met your needs. We're also glad our team member was able to assist you during collection and make the process as smooth as possible despite the documentation issue.
We're sorry to hear that the interior windows were not cleaned to the standard you expected. Cleanliness and vehicle preparation are important to us, and we'll share your comments with our fleet team to help ensure this is addressed moving forward.
Thank you again for your feedback. We're delighted that the return process was straightforward, and we hope to welcome you back again in the future.
Warm regards,
The Switch Team
Very quick and friendly service from Tanya
We received our courtesy car the same day that we heard back from our insurer. The service was extremely quick and all are questions were answered promptly. Tanya who dropped off the car was very friendly and explained everything to us. Couldn’t rate highly enough and would recommend to anyone. Happy with the service so far and hopefully pick up is just as smooth. Thanks
I believe the vehicle came from the Worcester branch.
July 20, 2026
Unprompted review
Reply from Switch Car Rental
Hi Leighton,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Tanya directly so please let us know which location your rental was from.
Warm regards,
The Switch Team
horrific customer service
horrific customer service, everyone telling me different things
July 13, 2026
Unprompted review
Reply from Switch Car Rental
Hi Ellie,
Thank you for your feedback. We're very sorry to hear about your experience and that you received inconsistent information from our team. We understand how frustrating this can be and appreciate you bringing it to our attention. We would welcome the opportunity to look into your experience further and understand what happened. Please reach out to us at customer.service@switchcarrental.co.uk with some more details of your rental.
Warm regards,
The Switch Team
Reply from Switch Car Rental
Hi Beatrice,
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Warm regards,
The Switch Team
Friendly man
Just wanted to pop on here and right a review about a guy who picked me up from the side of a busy 60mph road when my car broke down a few weeks ago and I was walking along the road. I never got his name but he said he was from Ipswich. (This was down in Tidworth) thank you so much. You are a kind person to humanity to all the people that didn’t stop for me :)
June 30, 2026
Unprompted review
Reply from Switch Car Rental
Hi Hayden,
Thank you so much for taking the time to share this story. We're incredibly proud to hear that one of our Ipswich team members was able to help you during what must have been a stressful situation. Going the extra mile for people is something we truly value, and it's wonderful to know that their kindness made such a positive difference. We'll be sure to share your comments with our Ipswich team.
Thank you again for your kind words. We're glad you got home safely, and we're proud to have team members who embody this level of care and compassion.
Warm regards,
The Switch Team
Worcester Branch: I've had two long term hire vehicles…
Have had two long term hire vehicles from Worcester since the new year.
Both were handled brilliantly by the team at Worcester and they've been great to chat to about options etc.
The handover for the second vehicle was completed by Neil, and he was top notch, with great detail and explanations.
Great service by all, and will continue to use so long as I have the need.
July 10, 2026
Unprompted review
Reply from Switch Car Rental
Hi John,
Thank you for your fantastic review and for choosing our Worcester branch for your long-term vehicle hires. We're delighted to hear that the team has looked after you so well and been able to help you explore the options available throughout your hires. It's especially great to know that Neil provided a thorough and informative handover for your second vehicle. We'll be sure to pass your kind words on to Neil and the rest of the Worcester team. Customer feedback like yours means a lot to us, and we're grateful for your continued trust and support.
We look forward to assisting you again in the future and are pleased to hear we'll remain your first choice whenever you need a vehicle.
Warm regards,
The Switch Team
Fantastic service!
Fantastic service!
They have really good new fleet of vehicles
Quite new vans they have in collection!
Mr Abdullah at desk was really helpful and fast in response.
Would love to come back in future when needed!
July 18, 2026
Unprompted review
Reply from Switch Car Rental
Hi Javed,
Thank you for your fantastic review! We're delighted to hear that you were impressed with our fleet and found the vans to be in great condition. It's especially wonderful to know that Abdullah provided helpful and efficient service, making your experience smooth from start to finish. We'll be sure to pass on your kind words to him.
We truly appreciate your recommendation and look forward to welcoming you back whenever you need a vehicle in the future. Safe travels, and thanks again for choosing us!
Warm regards,
The Switch Team
We went to Luton to collect are…
We went to Luton to collect are motobillaty Brian welcomes us with a big smile and was very confident in showing us around the car would highly recommend Brian from Luton
July 18, 2026
Unprompted review
Reply from Switch Car Rental
Hi Keenan,
Thank you for your lovely review! We're delighted to hear that Brian gave you such a warm welcome and took the time to confidently guide you through your new vehicle. Providing a friendly and informative experience is something we pride ourselves on, so it's wonderful to know Brian made such a positive impression. We'll be sure to pass on your kind words to him and the team in Luton.
Thank you for your recommendation.
Warm regards,
The Switch Team
Everything happened as promised
Everything happened as promised. Tanya who delivered the vehicle was very helpful and professional.
July 18, 2026
Unprompted review
Reply from Switch Car Rental
Hi Amanda,
Thank you for your wonderful review. We're delighted to hear that everything happened as promised and that Tanya provided such helpful and professional service when delivering your vehicle.
We'll be sure to pass your kind words on to her. Thank you for choosing us, and we hope to assist you again in the future.
Warm regards,
The Switch Team
Hired another car from these guys …
Hired another car from these guys Thursday July 26from the Newport branch Alex was on hand to sort out all the paperwork and hand over the vehicle like to thank the lovely Alex or is it the other way round the lovely Mia for the vehicle thank you guys no doubt I’ll be see you guys soon. Thanks again guys for all your help
July 16, 2026
Unprompted review
Reply from Switch Car Rental
Hi Sanu,
Thank you for your fantastic review! We're delighted to hear that Alex made the handover process smooth and hassle-free for you at our Newport branch. We'll be sure to pass your kind words on to both Alex and Mia. It's always great to hear that our team has made such a positive impression.
We truly appreciate your continued support and look forward to seeing you again soon. Thanks again for choosing us, and safe travels until next time!
Warm regards,
The Switch Team
Me and my husband had been told there…
Me and my husband had been told there was very little chance of a courtesy car, due to it being the end of the week, and the ensuing weekend, by another car rental company. We were devastated because he has to attend Dialysis Monday and Friday and has to be there for 6.30am. This would have been a taxi each way costing £20 each trip. Well, that's three bottles of wine! But, Switch saved the day. I answered a call from Gemma, who told me they had a Golf, or two Cupras. We would take a Lego car if it got us from A to B. ( As long as it was in red) Gemma and her team, Dave and Saphron delivered the Cupra to our home within 20 mins. Extremely friendly people, and have a sense of humour. What a pleasure to deal with people who do something in the time frame they quote. All my details taken with no fuss, and in minutes, such an easy process. Thank you for your help, thank you for being human, it was a pleasure meeting and dealing with you all today.
July 17, 2026
Unprompted review
Reply from Switch Car Rental
Hi Sheila,
Thank you so much for taking the time to leave such a wonderful review. We're delighted that Gemma, Dave and Saphron were able to help when you needed it most. We understand how important reliable transport is, especially when attending essential medical appointments, so we're pleased we could provide a solution quickly and make the process as straightforward as possible.
Your kind words about the team's friendliness, sense of humour, and prompt service mean a great deal to us. We'll be sure to share your feedback with everyone involved.
Thank you again for choosing Switch. It was a pleasure to assist you.
Warm regards,
The Switch Team
Stefan was amazing came to collect from…
Stefan was amazing came to collect from Trustford ripple road, great guy
July 17, 2026
Unprompted review
Reply from Switch Car Rental
Hi Shebznya,
Thank you for your wonderful feedback. We are delighted to hear that Stefan provided such a positive experience. We will be sure to pass on your kind comments to him. Thank you for choosing us, and we look forward to assisting you again in the future.
Warm regards,
The Switch Team
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