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See what reviewers are saying

Rated 5 out of 5 stars

Simon, Micky and Rayan we were helpful to us. We bought our wardrobe but it came unassembled, we reached out to unicom just yesterday evening and it was all sorted by 10am today. Thanks to Micky and... See more

Rated 5 out of 5 stars

I just wanted to take a moment to give a shoutout to Lee for his exceptional customer service. He was an absolute pleasure to deal with when shopping business phone service. I'm a small business owne... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible company. I am getting charged over a grand a month due to 'estimated readings', which they can make up arbitrarily. Each month my bill increases by a couple hundred pounds despit... See more

Company replied

Rated 5 out of 5 stars

I just had a phone call regarding landline and broadband. Chloe who rang male was a very experienced and professional. She did explain everything clearly and also went through another services wh... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. also in
  3. Internet Provider
  4. Internet Service Provider
  5. Phone and Internet Service

Information provided by various external sources

Saving over 100,000 small UK businesses money on their business telecoms and energy for over 16 years. Unicom is the one provider, one bill, one solution to its customers. Unicom provides small businesses with outstanding value for money on business line rental and calls, broadband, mobile and energy services, supported by a dedicated team of UK customer service advisers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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1-star

No history of asking for reviews

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3.5

All reviews

(3,096)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoke with Shaun

Spoke with Shaun, made everything easy. Well done.

August 30, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Sue,

Its good to see that Shaun was able to make everything easy for you.

Chloe - Digital Team

Rated 5 out of 5 stars

I spoke to Chloe- she qas very helpful…

I spoke to Chloe- she qas very helpful and quick. Thanks.

September 1, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Yildiz,

Thanks for your 5* review.

Its great to see you have had a positive experience with Unicom.

Chloe - Digital Team

Rated 1 out of 5 stars

Stay away, keep charging when left

Keep billing every month , even after been left them for months . Even after calling them and they acknowledge that they have made a mistake and won’t be charged ( asked them to check the phone records) they still bill and threaten with bailiffs. Be warned.
( the reply is a lie. Nobody has tried to contact me and they hang up when I call them)

August 29, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Adrian,

Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.

I am sorry to hear of the issues experienced with Unicom even after you are no longer with us, please let us look into this for you.

I have passed your review to the team dealing with your account and they should be in touch soon to discuss further.

Chloe - Digital Team

Rated 5 out of 5 stars

very helpful

August 29, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Ehasnul,

Thanks for your 5* review.

Its great to see that you have found Unicom to be very helpful.

Chloe - Digital Team

Rated 1 out of 5 stars

WHAT A USELESS PATHETIC COMPANY THIS…

WHAT A USELESS PATHETIC COMPANY THIS IS. STAY AWAY FROM THEM. YOU CANNOT GET HOLD OF ANYONE EVEN WHEN ITS CRITICAL. I SIGNED A NEW 2 YEAR DEAL IN JUNE AND THE JULY INVOCIE WAS WRONG THE AUGUST INVOICE WAS WRONG, AND DESPITE GOING THROUGH CHAPTER AND VERSE WITH MERISSA WHO SORTED IT ALL OUT AND I PAID UP TO DATE THEY THEN PUT MY ACCOUNT ON RESTRICTION WITH NO NOTICE NO CALL NOTHING I CANNOT NOW DIAL OUT !! DESPITE THE ACCOUNT BEING 100% CLEAR DESPITE ALL THE CRAP AND ISSUES THEY CAUSED BEING SORTED THEY STILL PUT ME ON RESTRICTIONS. AND IT APPARENTLY TAKES 2 -24 HOURS FOR NORMAL SERVICE ?? IN THE MEANTIME I CANNOT MAKE ANY CALLS !! I AM SUING THEM.. PATHETIC CRAP COMPANY AND OH DESPITE ALL THE SHI T THEY HAVE CAUSED A DIRECTOR WONT COME TO THE PHONE..PRESUMABLY THEY CANT BE BOTHERED TO APOLOGISE TO CUSTOMERS AS THEY TREAT THEM LIKE SHI T AND TAKE NO RESPONSIBILITY.. STERR WELL CLEAR OF THIS CRAP COMPANY .. A COMMUNICATIONS COMPANY WHO DO NOTHING TO COMMUNICATE. EMAILING THEM TAKES 28 DAYS FOR A RESPONSE ???? PATHETIC

August 29, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Pete,

I am so sorry that your issues have not yet been resolved and have had to leave another review.

I can see that my colleague has been dealing with the account and I have passed this new review onto them and they should be in touch again soon to reach a resolution.

Chloe - Digital Team

Rated 5 out of 5 stars

Excellent Customer service.

Cannot fault the customer service i received from Dillon. Professionalism at its finest

August 24, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi,

Its great to see that Dillon provided professional customer service.

Chloe - Digital Team

Rated 5 out of 5 stars

Honest straight answers to all…

Honest straight answers to all questions! No hiding of any charges!

August 24, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Keith,

Its great to see that all questions were answered honestly and you have had a 5* experience.

Chloe - Digital Team

Rated 5 out of 5 stars

Lee McWilliam

Great help and advice when setting up another mobile contract with Unicom.
Lee explains everything as he goes through the details, would recommend for future business.

August 22, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Joan,

Its great to see that Lee was a great help and provided good advice when setting up your other mobile contract.

Chloe - Digital Team

Rated 5 out of 5 stars

Ben Henry Charles was very helpful

Ben Henry Charles was very helpful, saved us money to help our business

August 21, 2023
Unprompted review
Unicom logo

Reply from Unicom

Good morning Christine.

We appreciate the 5* review of Unicom.
It's great to hear that you had such a positive experience with Ben, and he was able to help you make a saving.

Ryan - Digital Team

Rated 5 out of 5 stars

Unicom great service

We have used Unicom for many years and recently requested a quote for card machine transactions. Vic was an absolute star and very quickly came up with a very competitive quote which unfortunately for him our present supplier matched so for ease we stayed with them. Also I think it was Adam that sorted out a new contract for our phone and internet and again very friendly and professional.
I would highly recommend this company for their service and friendly professional advisors.

August 21, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Heather,

Thanks for taking the time to share your recent review of Unicom.
We love hearing feedback and it's great to hear that you had such a positive experience with Vic.

Ryan - Digital Team

Rated 1 out of 5 stars

My business line went down on Saturday…

My business line went down on Saturday afternoon no one answered my calls all weekend on hold for 3 hours then cut off. When I did get someone was told have to wait till Monday when the Tec department opens. So all weekend did have no phone for a restaurant. Lost so much business. Can’t believe how bad the service is.

August 19, 2023
Unprompted review
Unicom logo

Reply from Unicom

Dear Singh,

We apologize for the inconvenience and frustration you experienced due to the disruption in your business line. This falls below the level of service we strive to provide, and we understand the impact it had on your restaurant.

To address this matter promptly, could you please provide us with your account number? This will allow us to investigate the situation thoroughly and work towards preventing such issues in the future.

Thank you for your understanding and patience.

Best regards,
Natalia - Digital Team

Rated 5 out of 5 stars

Tarik was so helpful and informative…

Tarik was so helpful and informative and easy to chat with he is a credit to unicom Thank you Tarik

August 16, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Rich,

Its great to see that Tarik was helpful and informative while being easy to chat with.

Chloe - Digital Team

Rated 5 out of 5 stars

your employee Joe Gwilliam made my…

your employee Joe Gwilliam made my experience understandable and was very professionally delivered. He made sure I understood every step of the way and helped me to understand all details of the quote.

August 16, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi John,

Thanks for your 5* review.

I am pleased to see that Joe made your experience understandable and he was very professional also.

Chloe - Digital Team

Rated 5 out of 5 stars

excellent service from James Clarke…

excellent service from James Clarke explained everything and was very professional.

August 16, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Mandy,

I am so happy to hear that you have received excellent service from James and he was very professional.

Chloe - Digital Team

Rated 1 out of 5 stars

Do not use UNICOM

Unicom have been sending me so many random bills. I left them, paid my final bill and they still send more and debt collection threats. It is so hard to speak to anyone. I moved to a local company who answers the phone and offers great customer service. Hate these companies that take on more and more companies under one umbrella for the benefit of shareholders and then have no customer service. Would NOT recommend this company. They have been a nightmare.

August 16, 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Nic,

Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.

I am sorry to hear of the issues experienced after you were no longer with us. Please let me look into this for you.

I have tried to locate your account with your name but was unable to do so. I have requested more information from you. If you could reply with the account information, I will be happy to investigate this matter further for you.

Chloe - Digital Team

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