Swoop Reviews 424

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, making the funding process smooth and manageable. The service provided is frequently described as excellent, with many people appreciating the personalized approach and the ability to find suitable lending options. Reviewers are particularly impressed with the quick response times and the overall efficiency of the process, ensuring funding is secured swiftly and without complications.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the professionalism, speed, and... See more

Response time

Users describe positive interactions with response times, highlighting great communication and quick funding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been searching for loans everywhere but wasn’t having any luck as we are an online business. However, when we came across swoop funding Simrandeep was able to get us funding that we never thoug... See more

Rated 5 out of 5 stars

Swoop have been nothing short of excellent. From sign-up to installation, the whole experience has been great. I can’t recommend them highly enough. There’s no more lag when streaming, and the servi... See more

Company replied

Rated 5 out of 5 stars

Just when you need that additional business boost, Swoop have you covered. Fantastic turnaround from Adrian and team. They kept me fully informed from start to finish, and with a follow up to make sur... See more

Rated 5 out of 5 stars

The process was fast and efficient. They did everything that they said that they would with minimal fuss. Very friendly staff kept us informed along the way and once the facility was established a fol... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Business to Business Service
  4. Finance Broker

Written by the company

Swoop is a business funding platform connecting SMEs to business loans, equity finance, and business grants through our extensive network of providers. Using Open Banking technology Swoop delivers fast, tailored funding matches as well as helping cut costs on a range of expenses like insurance, banking, energy and more. Swoop has helped 250,000+ businesses navigate the world of business funding, raising over £1.5bn for business in the UK, US, Canada, Ireland, Australia, and South Africa.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

424 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

As a VC fund looking to expand…

As a VC fund looking to expand deal-flow, Swoop have been great in consistently sending over relevant and appropriate investment opportunities for consideration. Special mentions due to Kerry and Tobias from the Equity Team.

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience working with Stuart

Fantastic experience working with Stuart on a very tricky matter that tested the skills and patience of all involved. Wouldn't hesitate to recommend Stuart/Swoop to anyone needing to rely on solid expertise in the financial field.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Swoop are super-helpful!

The entire team at Swoop can be relied upon to provide friendly and informed advice across the whole range of their carefully targeted specialisms.
We can and do regularly introduce clients and contacts to Swoop in the knowledge that they will be looked after in the most appropriate and professional manner.
Highly recommended!

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Swoop were amazing

Swoop were amazing, our contact Stuart was totally on it... we had problems with the bank non responsive attitude, but Stuart kept them in line and communicated with our lawyers and the banks lawyers.
Service was brilliant totally what you want as a busy director trying to run a company whilst trying too expand... thank you Swoop!

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

Behind the Smart, Intuitive Technology - An Impressive and Professional Team

Swoop are market leaders and innovators in the financial funding and solutions platform landscape. Having recently partnered with the impressive Swoop team, we cannot say enough how professional and savvy they have been throughout the entire process. The complete offering of the entire business funding landscape - grants, equity, debt and business savings - coupled with a bespoke offering and seamless user journey for the client is unmatched. Thank you, Jane, Kerry, Jessie and the entire Swoop team for your hard graft and nuanced approach to helping business accelerate growth and maximise potential.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Daniel Z, Exceptional Customer integration

Daniel Z. is the person who will assist you , communicate with you at all times throughout the process, reassure you and most importantly taking THE extra step to assist you and give you a solution.
Thank You!
Swoop is the most reliable business funding .
Whilst I was doing my search , between 6 different business funding companies , SWOOP was the only one I decided to go through.
Excellent service.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. We were lucky to have Tom floodgate to assist us with our needs and steer us in the right direction. Would highly recommend

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

The swoop team has been fantastic

The swoop team has been fantastic, my first engagement was through Tom Butterworth, he provided so much value, and support and answered all my questions regarding fundraising. The team also has a comprehensive offering including grant writing. I spoke to Tobias Moeller who responded to me in seconds and offered a call in addition to answering my question. I cannot recommend Swoop highly enough.

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Swoop has been amazing

Swoop has been amazing. It was an extremely smooth process and Cynthia was so helpful.
Would highly recommend for anyone looking for finance options

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient, friendly, knowledgeable team and service

As an accountant, Swoop have made it so straightforward for me to assist my clients obtain funding.
The team are knowledgeable and go above and beyond to get agreements over the line and funds into clients' accounts.
Any accountancy firm would benefit from having Swoop as part of their offering.

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience. Kerry & Shane were excellent!

I think every business owner needs to be aware of the Swoop service. Funding is one of the core parts of growing a business and Swoop are the experts.

Dealt with Kerry and Shane who were both fantastic. Know their fields inside out and great communication.

Highly recommend.

February 8, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish

Absolutely rubbish

whats the point to the A.I. matching you with a lender and when you call the Junior Fund Manager they stipulate you cannot get the relevant business.

Waste of time

Cowboy company

February 15, 2023
Unprompted review
Swoop logo

Reply from Swoop

We’re sorry to read this review. We have carried out an investigation and reviewed your online application alongside the recording of your conversation (all calls are recorded for regulatory purposes), and can confirm our funding manager took absolutely the right course of action.

The issue arose as you claimed double the turnover on the system compared to the amount you disclosed in the phone call. Hence, our fully trained funding manager provided a different response. Had the application been put through to the lender selected by the system it would have been rejected - our funding manager acted to protect your businesses from any negative credit footprint. We’ve tried to contact you to discuss directly but with no success.

Rated 5 out of 5 stars

Consummate professional

Tom has been so easy to deal with, nothing has been any trouble, professional & efficient throughout the whole transaction. We look forward to working with you on the next one. Thank you Tom Floodgate you are a diamond

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Tom Floodgate was absolutely brilliant…

Tom Floodgate was absolutely brilliant !!
He worked incredibly hard to get the funds required. Despite a few hurdles Tom managed to get everything sorted for me. Communication was fantastic and I can’t recommend enough. I’ll certainly be back in the future. I’ve recommended Tom to the dealer I used for my purchase as the process was easy, and seamless. Thanks Tom and Swoop !

February 13, 2023
Unprompted review

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