South West Upholstery Reviews 

573
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the craftsmanship, noting how their furniture achieves a renewed appearance, often looking brand new and offering enhanced comfort. People frequently commend the staff for being friendly, helpful, and professional throughout the entire process, providing excellent communication and a personalized approach. The service is often described as efficient, with many reviewers appreciating the smooth and reliable collection and delivery service, handled by courteous employees who treat items with care. Many people express their delight with the final results and would highly recommend the company, often stating they would use them again for future needs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the transformation of their old... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently praising the professional and efficient approach... See more

Delivery service

People report positive experiences with delivery service, highlighting the efficiency and courtesy of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you choose the fabric with a friendly helpful staff member, Lianne, in our case, you are treated with respect and kindness. The whole set up is very professional , completion date give... See more

Rated 5 out of 5 stars

Our characterful and much loved old sofa had two feather-stuffed seat cushions. The covers were in good condition but the fillings had lost their vitality and support. South West Upholstery introdu... See more

Rated 5 out of 5 stars

The quality of the craftsmanship in their work was simply fantastic - re-covering an iconic mid century Danish swivel chair in smooth black leather. It needed a mix of tensioned leather across the cur... See more

Rated 5 out of 5 stars

Excellent communication and service for a tricky problem we had with our expensive branded sofa. This involved reducing the width of the cushions so that they fitted far better. They also suggested re... See more


Company details

  1. Furniture Store
  2. Auto Upholsterer
  3. Furniture Manufacturer
  4. Furniture Repair Shop
  5. Home Goods Store
  6. Upholstery Shop

Written by the company

Based in Bristol our bespoke upholstery services can take your ideas and create unique furnishings to complement any interior. Over 25 years we have steadily grown to become the most recognised upholstery business in Bristol and probably across the UK for quality, service and reputation. Offering a wide range of upholstery, re-upholstery, new furniture and soft furnishings to both commercial & domestic customers. We are your one stop shop for all your upholstery service needs regardless of where you are in the UK and look forward to hearing from you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

573 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(573)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We made an appointment at the last…

We made an appointment at the last minute and they were very accommodating. Abbey was very friendly and most helpful with all the advice she gave us.
Service is second to none and refreshingly good.
We will use them again for all our upholstery needs in future.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

From the initial phone call I felt confident that the company would provide a good service. The bags arrived for the cushions in the post and the courier then collected when he said he would. The new cushions in their covers were delivered back when they said they would and the results are fantastic- our settee and armchairs are as good as new and can’t believe we waited so long to get them refilled- a very pleasant experience and a fantastic service- thank you.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

First class service and workmanship

What an efficient and friendly company, a delight to deal with. They couldn’t have been more helpful, our job was relatively small ( new cushion pads for two sofas), they asked us in to test the seat pads , what a great idea...we ended up choosing a firmer effect which has now completely revitalised our sofas. They finished on time too. Well done guys!

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

A great company to deal with

We had seat and back cushions made for two classic Ercol Evergreen armchairs using expensive fabric that we had sourced ourselves.

When the cushions were returned, they were beautifully made but the back cushion was too long and the seat cushion too short.

It's important to know what happens where there has been a mistake and South West Upholstery rose to the challenge brilliantly.

They immediately took back the cushions, ordered more fabric from our original supplier, re-made the cushions perfectly and delivered them to our home.

There was no grumbling or delay and the re-do was organised with very good humour, keeping us up to date by email so we knew all would be well.

A great company to deal with.

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent team

Excellent team, everyone very pleasant, polite and helpful. Would definitely recommend to all our family and friends

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

Sofa cushions recovered in leather

A friendly, efficient and professional service from point of contact, to collection of finished items. We were delighted with the cushions which were ready within 3 days.
The workmanship was first class from this truly family run business.
Definitely 5 🌟

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

South West Upholstery

South West Upholstery

Cannot believe how SWA managed to match the existing colour so well!

Its gone from an old tired pouffe to having a new lease of life with new cushioning and re upholstery.

Real reasonable price and great workmanship, they were quick and exceeded my expectations.

We are very happy with the end product!

Thanks again!

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service A*

We decided to have our end seats restuffed. The service was brilliant suite collected and returned with efficiency, everything done for you. They did a superb job exactly what we asked for. Worth every penny we now have a 'new' corner suite as the end recliners are used the most.

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

First rate service in every aspect

The team at South West Upholstery are extremely customer focused , very efficient and give first rate service. The work they carried out for us was absolutely fantastic and we are thrilled with the dining room seat pads which are just perfect.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service from…

Absolutely excellent service from beginning to end! We were on the verge of giving up on getting our leather sofa reupholstered, so many companies had said they couldn't do it. SW Upholstery was the first company to say 'yes'. All staff were professional, efficient and helpful. Workmanship outstanding. Can't recommend highly enough!

March 8, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you for your review Ruth, we really enjoyed working on your sofa and working with you!

Rated 5 out of 5 stars

Fist class company

Fast response. My samples arrived next day. I highly recommend this company.

February 24, 2023
South West Upholstery logo

Reply from South West Upholstery

Thank you for your review. Glad to hear you recieved your samples!

Rated 5 out of 5 stars

Re stuffing of cushions on leather sofa

Rather than purchase a new sofa we decided to have the current one re-stuffed. Our furniture was collected on time by a friendly team who showed the greatest respect for our property. The furniture was returned and the workmanship is excellent, just like having a new sofa. Would certainly recommend this company, no job is too small.

February 24, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you for your review Julie, we are really pleased we could help to restore your sofa and give it a new lease of life.

Rated 5 out of 5 stars

Highly recommended

My replacement cushions arrived today. I am so pleased with them. They are beautifully made and great quality. Customer Service has been excellent, really helpful and great communication all the way through. Highly recommended, thank you.

March 3, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you so much for your review Annabella!

Rated 5 out of 5 stars

First Class Experience

Absolutely first class experience from the moment I contacted the company to enquire about reupholstering 6 dining room chairs. I was offered a great selection of fabrics after I had indicated colour and texture I wanted.
This was followed by great service in collecting my chairs - phone calls to confirm arrival time enabling me to pop back from work. A very friendly van driver! Equally prompt return of my chairs - I am thrilled with the results - quality of fabric is superb, fantastic workmanship and faithful attention to original detail.
I would recommend without reservation, thank you for a brilliant service - one very satisfied customer!

February 24, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you so much for your reviw and feedback Chris! We are really pleased to hear you are happy with the completed dining chirs.

Rated 5 out of 5 stars

Excellent service

We had six dining chairs re covered. All emails were responded to promptly. The work was carried out quickly and we are delighted with the results. Receiving a photo of the chairs once they were finished was great. Would recommend.

February 9, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you for your review Jane!

Rated 5 out of 5 stars

Fabulous footstool

Fantastic service from everyone at SW Upholstery! Our 25 year old footstool has been recovered in the most amazing fabric and looks fabulous. It really finishes the room off well and we feel great that the footstool will last another 25 years now and hasn't gone to landfill. Thank you!

February 15, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you for your review Helen! The finished look of your footstool looked brilliant - Fab fabric choice!

Rated 5 out of 5 stars

Excellent Service

I took a chance with South West Upholstery for the recovering of my chair and am delighted with the result. They were efficient and reliable throughout the process and I cannot recommend them highly enough.

February 13, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you for your review! We are really pleased to hear you are happy with the finished chair we upholstered for you.

Rated 5 out of 5 stars

Top job

Just to say thank you to the team at SW upholstery my seat cushions are lovely it has given my settee a new lease of life. Very professional job at a reasonable price.
Best regards
Pat Kirby.

February 8, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

We are so pleased to hear the cushions have improved your sofa!

Rated 5 out of 5 stars

Excellent business

The SW Upholstery team have just completed the reupholstery of three fairly complicated cushions for a small speedboat - they've done a fantastic job. The cushions look like new! The team are really professional, and helpful. I wouldn't hesitate to use SW Upholstery again

February 10, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you for your review. We really enjoyed working on your boat seating and hope you get to enjoy it when the sun is back out!

Rated 5 out of 5 stars

Reupholstered Foot Stool

From initial contact to collection of the completed foot stool everyone at South West Upholstery was super helpful, did what they said they were going to do in the time frames they said they were going to do it in AND did a fantastic job at a very reasonable price.
Highly recommended

January 25, 2023
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you for your review Janet! We are so pleased to hear you are happy with your finished footstool.

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