South West Upholstery Reviews 

573
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the craftsmanship, noting how their furniture achieves a renewed appearance, often looking brand new and offering enhanced comfort. People frequently commend the staff for being friendly, helpful, and professional throughout the entire process, providing excellent communication and a personalized approach. The service is often described as efficient, with many reviewers appreciating the smooth and reliable collection and delivery service, handled by courteous employees who treat items with care. Many people express their delight with the final results and would highly recommend the company, often stating they would use them again for future needs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the transformation of their old... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently praising the professional and efficient approach... See more

Delivery service

People report positive experiences with delivery service, highlighting the efficiency and courtesy of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you choose the fabric with a friendly helpful staff member, Lianne, in our case, you are treated with respect and kindness. The whole set up is very professional , completion date give... See more

Rated 5 out of 5 stars

Our characterful and much loved old sofa had two feather-stuffed seat cushions. The covers were in good condition but the fillings had lost their vitality and support. South West Upholstery introdu... See more

Rated 5 out of 5 stars

The quality of the craftsmanship in their work was simply fantastic - re-covering an iconic mid century Danish swivel chair in smooth black leather. It needed a mix of tensioned leather across the cur... See more

Rated 5 out of 5 stars

Excellent communication and service for a tricky problem we had with our expensive branded sofa. This involved reducing the width of the cushions so that they fitted far better. They also suggested re... See more


Company details

  1. Furniture Store
  2. Auto Upholsterer
  3. Furniture Manufacturer
  4. Furniture Repair Shop
  5. Home Goods Store
  6. Upholstery Shop

Written by the company

Based in Bristol our bespoke upholstery services can take your ideas and create unique furnishings to complement any interior. Over 25 years we have steadily grown to become the most recognised upholstery business in Bristol and probably across the UK for quality, service and reputation. Offering a wide range of upholstery, re-upholstery, new furniture and soft furnishings to both commercial & domestic customers. We are your one stop shop for all your upholstery service needs regardless of where you are in the UK and look forward to hearing from you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

573 reviews

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4.9

All reviews

(573)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Sofa looks like new.

The whole process from beginnIng to end was really easy and professional. All the emails that I sent with any questions that I had were answered promptly. The sofa has come back looking like new and we are very pleased. Collection and delivery were well organised and on time. I would highly recommend.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great service on my upholstered chaise .

The service at every stage from the moment, I went there to the moment the chaise was delivered back to me was outstanding. The selection of material I had to choose from and the help and guidance that I was given in choosing the fabric was so helpful.I am so very pleased with the result , I chose a patterned velvet and the pattern match is fantastic. The level of craftsmanship is second to none. I have had the chaise for a long time and this is it’s 3rd re upholstery and by far the best , I am so pleased to have found South West Upholstery.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic and helpful service from SWU

Fantastic and helpful service from all at s w upholstery,
From getting quote,Abbie staying late for us to
See samples, and quick collection and return.
Look’s great we would not hesitate to use again and
Would definitely recommend.
A big thank you to everyone at s w upholstery
Tony

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent workmanship and customer liaison

We needed replacement cushions for four Ercol dining chairs and South West Upholstery undertook the making of these for us. From sending us sample fabrics, arranging for a courier to pick up one of our old cushions to measure and eventual delivery of the finished items we were kept in the loop at every stage in a most professional manner. In these days of hours spent listening to music while waiting to speak to a human at call centres it was a pleasure to be able to ring Abbie when necessary and speak to her immediately. Highly recommended.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED FOR SALCOMBE…

HIGHLY RECOMMENDED FOR SALCOMBE BOATERS!

Easy communication, excellent quality of work, very sensible prices.
Debbie has repaired and replaced various upholstered cushions and covers for me - all excellent
Cannot recommend enough!

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

A few months ago I called South West Upholstery to see if they could repair a cat hole in my furniture she’d been using it as a scratch post. I sent picture of what I need repaired (my furniture is leather and fabric and shed holed the fabric) after some discussion it was decided to repair it with leather I was sent sample I picked the nearest match, they picked it up on Monday and it was back by Friday and they did an excellent job unless you knew otherwise you would know that a repair had been done. From beginning to end all the staff very helpful and very polite I would recommend them to anybody. Sorry can’t remember right date can’t find invoice so date below is a guestinet.

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

A really professional and high quality…

A really professional and high quality service. I am delighted with the cushions and reupholstery workmanship. Every member of staff was highly professional. No-one dropped the ball and the company systems were seamless (pun intended). A real pleasure to deal with and a company I would highly recommend after looking at several other options.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent upholstery service

I would highly recommend South West Upholstery. I had a large three-seater sofa that I wanted re-covered and to exchange the sagging feather seating cushions for something firmer. The Sales Manager was super patient in helping me find a similar colour and trying out the different filling alternatives. Pricing was extremely competitive and the collection and delivery was efficiently arranged by the Operations Manager and her team and charged at a very reasonable price, given we’re near Taunton. The job was completed as scheduled and they were able to make up two extra cushions with the left over material. We’re now all enjoying a very comfortable, smart-looking sofa. A huge thank you to all involved!

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great job

SW Upholstery took on a tricky job for me recovering some dining benches and adding foam to make the seat higher. They delivered them back yesterday and I’m so pleased with the result. They look better than they did when they were new! Highly recommend

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Refurbishment of our three piece suite

We were impressed from our initial contact with South West Upholstery, communication was good with Amy while deciding about what to have done and which material to use. Then placing an order and arranging a time that was convenient for us with regard to collection with Abbie. Collection was efficiently carried out. Abbie kept up informed of progress. Then when we got our 3 piece suite back we were truly amazed it looks wonderful and is very comfortable. The pattern of the material is carefully matched to align across the cushions and the workmanship is of a very high standard. It was quite expensive (we chose an expensive material!) but so worth it and we consider everything good value for money.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Received my two Ercol chairs back with…

Received my two Ercol chairs back with beautifully made cushions which should last for quite a long time. I am so thrilled with them and the way staff have helped and kept me informed.

So very pleased that I decided to have these cushions made. They are gorgeous and do so suit the chairs. Excellent choice.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service and a great team…

Great customer service and a great team to deal with. It took a while for our charity to choose the correct covering for the replacement cushions at our holiday home, but the team were very patient and helpful. Delivery was great and they made the whole purchasing process easy, particularly as we were purchasing remotely.

We would definitely recommend South West Upholstery and we will use them again for any of our holiday home upholstery needs.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Where to go for Ercol reupholstery

From the start the customer service was A++. No question and there were many was too much trouble. Our Ercol suite has been reupholstered better than when Ercol did it. The pick up and drop off was also impressive and seamless. The fabric is lovely and high quality. My grandfather was an upholsterer and it has been done as he would have done it. Praise indeed from my Mother.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!

SW Upholstery have transformed two of my old armchairs - the new material was very tricky in terms of pattern matching but the end result is faultless. Thank you!

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fantastic service and really beautiful work. The pattern positioning of the fabric had been carefully considered and the finished chairs look really beautiful- thank you!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

My Ercol chair has been…

My Ercol chair has been transformed.....looks like new. I had all the cushions replaced and supplied my own fabric. The team were really helpful. Thank you Mary

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Antique leather arm chair

We have just received our upholstered chair from South West Upholstery and they have done a fantastic job. The chair is very unusual with an ergonomic curved back so it was a complicated design to upholster. We are so pleased with the finished result.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent in all respects

All email and phone contacts were prompt and helpful, with an excellent range of material samples sent to me.
Collection and delivery of my sofa and armchair were carried out very efficiently.
The finished work was first rate, the two items looking like new.
I'm completly satisfied and have no hesitation in recommending South West Upholstery.

May 18, 2023
Unprompted review

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