South West Upholstery Reviews 

573
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the craftsmanship, noting how their furniture achieves a renewed appearance, often looking brand new and offering enhanced comfort. People frequently commend the staff for being friendly, helpful, and professional throughout the entire process, providing excellent communication and a personalized approach. The service is often described as efficient, with many reviewers appreciating the smooth and reliable collection and delivery service, handled by courteous employees who treat items with care. Many people express their delight with the final results and would highly recommend the company, often stating they would use them again for future needs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the transformation of their old... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently praising the professional and efficient approach... See more

Delivery service

People report positive experiences with delivery service, highlighting the efficiency and courtesy of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you choose the fabric with a friendly helpful staff member, Lianne, in our case, you are treated with respect and kindness. The whole set up is very professional , completion date give... See more

Rated 5 out of 5 stars

Our characterful and much loved old sofa had two feather-stuffed seat cushions. The covers were in good condition but the fillings had lost their vitality and support. South West Upholstery introdu... See more

Rated 5 out of 5 stars

The quality of the craftsmanship in their work was simply fantastic - re-covering an iconic mid century Danish swivel chair in smooth black leather. It needed a mix of tensioned leather across the cur... See more

Rated 5 out of 5 stars

Excellent communication and service for a tricky problem we had with our expensive branded sofa. This involved reducing the width of the cushions so that they fitted far better. They also suggested re... See more


Company details

  1. Furniture Store
  2. Auto Upholsterer
  3. Furniture Manufacturer
  4. Furniture Repair Shop
  5. Home Goods Store
  6. Upholstery Shop

Written by the company

Based in Bristol our bespoke upholstery services can take your ideas and create unique furnishings to complement any interior. Over 25 years we have steadily grown to become the most recognised upholstery business in Bristol and probably across the UK for quality, service and reputation. Offering a wide range of upholstery, re-upholstery, new furniture and soft furnishings to both commercial & domestic customers. We are your one stop shop for all your upholstery service needs regardless of where you are in the UK and look forward to hearing from you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

573 reviews

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4.9

All reviews

(573)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Leather sofa

South West Upholstery refurbished eight leather cushions for our classic Danish Modern sofa. Long wait time but well worth the wait as the craftsmanship and service were both excellent. It's like a new sofa!

August 19, 2024
Unprompted review
Rated 3 out of 5 stars

Fantastic workmanship on sofa

Fantastic workmanship on sofa, however, delivery team trashed my hardwood floor and I never received a call to follow up or even apologise. Customer service needs improvement.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant job

Absolutely brilliant job - They have completely renewed my saggy uncomfortable leather sofa. You would not know its been taken apart and re-stuffed!! The delivery/collection guys are amazing - direct employees of the company so they care about what they do - super helpful and really nice guys - highly recommend.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

We had two Parker Knoll leather chairs…

We had two Parker Knoll leather chairs that were long past there sell by date and everyone told us they couldn't be recovered. Then I found South West Upholstery. From the office helping me to be happy with the final colour match to the delivery this has been a dream company to deal with. I couldn't help but say thank you. The chairs came back looking a million dollars and smiling and so am I. Highly Recommended

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

New sofas

Two 20 year old leather sofas fully reupholstered, great job quality workmanship, They look brand new again. If anything probably better than we were expecting.Would not hesitate to use again.
Kevin Lewis.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and quality workmanship

Really fabulous service from Abi and the team at South West Upholstery (SWU). Our 10 year old bench and chairs were in need of being reupholstered and after a google search, we found two companies that we chose to approach. SWU were the only one that had a showroom where we could view samples. This was very important to us as we would struggle to select samples from website images alone. The advice received at that appointment was also very valuable. Once we had selected our fabric, Abi arranged for their operative Mike to collect our furniture. Four weeks later we received an email to confirm the work was complete. The quality of the workmanship is outstanding, and it is lovely to have our furniture looking immaculate again. Thank you.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

A thing of great beauty

I really love my new settee! It is a thing of great beauty and is so professionally done. My only tiny complaint is that the initial quote is based on the cheapest fabric. The material was then chosen after the deposit was paid which put the price up quite a bit. However I really love it and I the material is absolutely gorgeous and lovely to sit on. It will bring joy for years to come.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Child’s Chair

Our little girls chair was reupholstered in a beautiful Disney fabric. It was done so skilfully and looks beautiful. Really quick turnaround time to!

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic !

We had a garden furniture set which the original cushions were discoloured and ruined from one summer. We reached out to South West Upholstery to have some bespoke cushions made for the original L shape furniture. In which they provided a top quality product in the timeframe discussed. We are over the moon with what they have produced and will have no problem recommending and continue to use South West Upholstery!

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Repair to my Dad's Parker Knoll chair

I debated whether to get my Dad's old Parker Knoll chair repaired and in the end sentimentality won out and the fact that it is a very comfortable chair to sit in - not unfortunately with the bottom fallen through. I'm really pleased with the seat repair and new cushion. South West Upholstery have very helpful staff, always in contact about fabrics, pick-up dates etc.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and very quick turnaround from pick up to return

All the way through the team were friendly and helpful and kept us informed what was happening. The samples were sent promptly to help us make and decision on the fabric and I can’t believe they did the whole upholstery renewal within 2 weeks after collecting the three piece suite!! It was great that they were able to re-use the seat pads which anre now lovely and firm and tighten the spring packs- so there was very little wasted from the original sofa which is good ecologically. Really pleased with end result and would definitely recommend South West Upholstery if you want to get your suite re-covered.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

chair recovered

we were very pleased with the chair you recovered for us. it now has pride of place in our home. thanks again max innes 2 hazel cote road whitcurch.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

An excellent job

An excellent job, not cheap but worth it. Very quick to respond to emails. A HUGE choice of material which was just what we needed to make the right choice. Definitely recommended.

May 21, 2024
Unprompted review
Rated 4 out of 5 stars

Old furniture is retored to its former beauty.

This comany is thorough, helpful and restors old furniture into the beauty that it was in the past.
My great grandfather's chair is now perfection, and I can thinnk of him writing his sermons when I sit and write my poems.
Thank you Abbie for your inspired workwomanship and the range of upholteries you inspire.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

From the initial enquiry, choice of fabric and advice, pick up and delivery back I have no hesitation in recommending SWUpholstery.
So pleased with the result of having my chair reupholstered. I’ve had this chair for a number of years and was in need of repair after a lot of use by myself and 4 grandchildren!
The high standard of workmanship has given my favourite chair a new lease of life and I am so grateful I trusted SWUpholstery.
Thankyou to Abbie and Jacob for excellent information/customer service and also big thankyou to the delivery men who were very helpful with collection and delivery.

April 23, 2024
Unprompted review

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