South West Upholstery Reviews 

573
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the craftsmanship, noting how their furniture achieves a renewed appearance, often looking brand new and offering enhanced comfort. People frequently commend the staff for being friendly, helpful, and professional throughout the entire process, providing excellent communication and a personalized approach. The service is often described as efficient, with many reviewers appreciating the smooth and reliable collection and delivery service, handled by courteous employees who treat items with care. Many people express their delight with the final results and would highly recommend the company, often stating they would use them again for future needs.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent fabric choices and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the exceptional craftsmanship and high... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, often describing it as professional, efficient, and reliable... See more

Delivery service

People report positive experiences with delivery service, highlighting the seamless and efficient collection... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you choose the fabric with a friendly helpful staff member, Lianne, in our case, you are treated with respect and kindness. The whole set up is very professional , completion date give... See more

Rated 5 out of 5 stars

Our characterful and much loved old sofa had two feather-stuffed seat cushions. The covers were in good condition but the fillings had lost their vitality and support. South West Upholstery introdu... See more

Rated 5 out of 5 stars

The quality of the craftsmanship in their work was simply fantastic - re-covering an iconic mid century Danish swivel chair in smooth black leather. It needed a mix of tensioned leather across the cur... See more

Rated 5 out of 5 stars

Excellent communication and service for a tricky problem we had with our expensive branded sofa. This involved reducing the width of the cushions so that they fitted far better. They also suggested re... See more


Company details

  1. Furniture Store
  2. Auto Upholsterer
  3. Furniture Manufacturer
  4. Furniture Repair Shop
  5. Home Goods Store
  6. Upholstery Shop

Written by the company

Based in Bristol our bespoke upholstery services can take your ideas and create unique furnishings to complement any interior. Over 25 years we have steadily grown to become the most recognised upholstery business in Bristol and probably across the UK for quality, service and reputation. Offering a wide range of upholstery, re-upholstery, new furniture and soft furnishings to both commercial & domestic customers. We are your one stop shop for all your upholstery service needs regardless of where you are in the UK and look forward to hearing from you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

573 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(573)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch company.

Cannot rate this company highly enough. After 17 years of hard use, the cushions on my old leather sofa were sagging and uncomfortable to sit on. They have a new lease of life now, and with a bit of work from a well known leather restorer kit, I find it hard to believe it's not a new sofa. They were professional from start to finish, and their glowing reviews are justly deserved. Thankyou SW Upholstery.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

All good

Great customer service, swatches posted so I could decide at home with choices, collected and delivered. Old chair looks new.
Great

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Would highly reccomend the company

Would highly reccomend this company. They picked up my armchair and upholsterd it to a very high standard. I am so pleased with it! Good service and customer service.

December 17, 2024
Unprompted review
Rated 4 out of 5 stars

A piece of very neglected furniture…

My piece of very neglected furniture was restored, reupholstered and returned in a better condition than when it was new 20 years ago. Excellent workmanship and quality of materials used.

The collection and delivery teams also deserve a mention for their friendliness, politeness and efficiency.

The only niggle I had was that communication before both collection and return could be better.

December 10, 2024
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Appreciate your feedback Simon, we will take that on board. We're so glad that you are pleased with our workmanship, thank you so much for your review.

Rated 5 out of 5 stars

Excellent service and a great job done!

South West Upholstery has completed another great job for me again. This time 6 Victorian dining chairs were reupholstered very professionally. A great service was provided from choosing the fabric through to collecting the finished chairs. I’m delighted with them. Thank you!

December 2, 2024
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

We're happy that you are pleased with our work Nicky, thank you so much for your kind review.

Rated 5 out of 5 stars

Armchair revival

They have recently reupholstered two 1940’s arm chairs with raising arms that belonged to my late mother. They look fantastic and are so comfy. I am so thrilled to be able to use them again. The staff were so friendly and helpful. Collection and delivery were when convenient to us. We would certainly use them again!

November 28, 2024
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Really happy to read about how happy you are with the results Heather. It was a pleasure. Thanks so much for your kind review.

Rated 5 out of 5 stars

I found the whole experience enjoyable

I found the whole experience most enjoyable and hassle free right from the start with the friendly and helpful staff that explained everything in great detail to the men who came to pick up the sofa . They kept in contact giving me regular updates on the progress and when the job was completed they gave me a date and time that was convenient to me for the delivery which was carried out by too very friendly and professional delivery men
I would have no hesitation to use the company again or recommend them to friends and family

November 27, 2024
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you for the review Steven, we are so happy you enjoyed or service.

Rated 5 out of 5 stars

First Class work

From the reviews I had already read I thought this company would be good to have my leather armchair re-upholstered. From my first enquiry the service was excellent, I explained the problem and sent photographs, my suite is very pale, so the company sent a good number of samples for me to choose the best match.
The armchair was picked up within a couple of weeks after agreeing the contract, and returned within contract time.
But the bottom line is that the quality of the workmanship is outstanding, and I could not be more pleased.

November 15, 2024
Unprompted review
South West Upholstery logo

Reply from South West Upholstery

Thank you Sydney, we're glad that you are happy with our results.

Rated 5 out of 5 stars

As a returning customer who has…

As a returning customer who has reviewed South West Upholstery before, you want be surprised that they have easily received the 5 STAR status once again.

The ever growing expanding friendly family run business treats you like you expect to be treated when you are asking for a service from them. Nothing is off the table. They can do anything. If they haven’t done it before they WILL!!!

The highly trained team of upholsters is expanding through there apprenticeship training scheme which is producing the next generation of craftsmen and women. Also their foresight to invest in world leading cutting machinery which raises them head and shoulders above their competitors.

They have absolutely left me dumbfounded by the quality of craftsmanship and dedication to get it just right in my last ask from South West Upholstery.

I had a now obsolete broken massage chair with peeling faux leather totally striped down. The massage mechanism repaired and parts replaced to full working order. ( sourced from the other side of the world) Then the Icing on the cake is the quality of the real leather hides used to reupholster. BIG shout out to Mike ( upholsterer) who carried out this work of art!!

Can’t stop looking at it! It’s nearly as good as being sat in it getting a massage !

So once again thanks to SOUTH WEST UPHOLSTERY Andy , Ryan and their dedicated team.

Nothing is ever too big or complicated for them. They just get it done.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Our Ercol furniture has new life

Our Ercol furniture has just come back from South West Upholstery and we are delighted. The furniture has been given a new lease of life. It is now comfortable and supportive instead of saggy. The men who delivered it were polite and helpful. The work did take longer than expected but now we have it the wait was worthwhile.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Ercol 247 Chairs New cushions & Covers

I recently had Two of my parents vintage Ercol 427 Chairs reupholstered by South West Upholstery, they both needed replacement Cushions & Covers on both the seats and backs of the chairs, all the work was Excellent on completion and the quality of the work was faultless, I also had one of my own chair of the same make reupholstered too. All were Delivered to me on completion on the day and time they gave me.
The only problem you will have is . . . . . picking the Fabric because they have so many to choose from. I highly recommend the Company and have no hesitation in doing so.
Many Thanks to Jade, Abbie & Jacob and all at South West Upholstery. Not forgetting the two Friendly Guys who delivered them to me.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, proficient, pleasant and priceworthy

From the initial contact to get an estimate for reupholstering an old Parker Knoll recliner to the delivery of a beautifully refurbished chair, South West Upholstery were professional and a pleasure to deal with. The craftsmanship was superb, with great attention to details such as the piping and the pattern of the genuine Parker Knoll fabric. And to top it off, the price was not outrageous. Would definitely use them again and recommend them highly.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Our chairs look fabulous

A great service including the helpful response to my initial enquiry, the sending of fabric samples for us to choose, and the collection and return of our dining chairs (we live in London). Our chairs look fabulous and are so comfortable.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and service

Abbie and the team at South West Upholstery did a fantastic job for us making 14 bench cushions for a waiting area.

The process was so simple from quotation through to delivery, and we are extremely happy with the finished product.

This was the second time they have produced items for us, and the quality and service on both occasions was outstanding.

We hope to work with you on further projects in the future.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Ryan and his team are brilliant

Ryan and his team are brilliant, without a shadow of a doubt, the guys at south west upholstery are the best in the business. And I recommend anyone wanting any kind of upholstery work to give them a call. The whole process is easy, from the initial enquiry, to collection. There is a reason every review is saying the same thing. I would definitely visit again, and I am very pleased with the work carried out.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

I am so pleased I found SW …

I am so pleased I found South West Upholstery . They successfully upholstered an armchair that I was given by a family member. The samples were so helpful and especially the collection and re delivery service. I was kept updated and what a wonderful surprise when I saw the chair in person. It looks amazing , it is now so supportive and has bought it back to life. I appreciated the level of detail to ensure the material was symmetrical and wow the buttons are fabulous. I honestly cannot thank the team enough from the sales team , crafts people to the helpful delivery driver - thank you all!!

August 28, 2024
Unprompted review
Rated 4 out of 5 stars

Two of my chairs had sagged and they…

Two of my chairs had sagged and they needed re-springing and padding. The work done was excellent.
I was disappointed however at the time to collect the items from my house. I had paid extra for collection/delivery but had to wait several weeks for it to fit into their time-slots for collection efficiency

July 23, 2024
Unprompted review

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