South West Upholstery Reviews 

572
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and the outstanding craftsmanship, noting that items often look brand new or even better than the original. The staff are frequently highlighted for being friendly, helpful, and professional, providing excellent communication and guidance throughout the entire process. Many people appreciate the efficient service, including prompt delivery and collection, which contributes to a seamless and positive experience. However, some customers also noted occasional delays in getting their furniture back, which meant living without their items for a period. A few other people also felt that the foam in their cushions was too solid, leading to discomfort, and that alternative softer options were not readily available without additional cost.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent fabric choices and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the exceptional craftsmanship and high... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, often describing it as professional, efficient, and reliable... See more

Delivery service

People report positive experiences with delivery service, highlighting the seamless and efficient collection... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you choose the fabric with a friendly helpful staff member, Lianne, in our case, you are treated with respect and kindness. The whole set up is very professional , completion date give... See more

Rated 5 out of 5 stars

Our characterful and much loved old sofa had two feather-stuffed seat cushions. The covers were in good condition but the fillings had lost their vitality and support. South West Upholstery introdu... See more

Rated 5 out of 5 stars

The quality of the craftsmanship in their work was simply fantastic - re-covering an iconic mid century Danish swivel chair in smooth black leather. It needed a mix of tensioned leather across the cur... See more

Rated 5 out of 5 stars

Excellent communication and service for a tricky problem we had with our expensive branded sofa. This involved reducing the width of the cushions so that they fitted far better. They also suggested re... See more


Company details

  1. Furniture Store
  2. Auto Upholsterer
  3. Furniture Manufacturer
  4. Furniture Repair Shop
  5. Home Goods Store
  6. Upholstery Shop

Written by the company

Based in Bristol our bespoke upholstery services can take your ideas and create unique furnishings to complement any interior. Over 25 years we have steadily grown to become the most recognised upholstery business in Bristol and probably across the UK for quality, service and reputation. Offering a wide range of upholstery, re-upholstery, new furniture and soft furnishings to both commercial & domestic customers. We are your one stop shop for all your upholstery service needs regardless of where you are in the UK and look forward to hearing from you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

572 reviews

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1-star

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4.9

All reviews

(572)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautifully recovered 1960's leather swivel chair

The quality of the craftsmanship in their work was simply fantastic - re-covering an iconic mid century Danish swivel chair in smooth black leather. It needed a mix of tensioned leather across the curved base and then some softness and flex in the cushions. This was a one off- the original covering would have been put on a production line and the quality achieved by SWU is down to the skills of the craftsmen to recreate that look from scratch. Oh - and a very good price too. Can't recommend too highly

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied

My reupholstered furniture looks perfect and the workmanship is excellent. All the Staff were very helpful and kept me informed when there was a delay in completing my furniture on time. The Collection and Delivery staff were friendly and curtious and handled the reupholstered items with care.
The showroom had a good selection of fabric samples and arranged for some to be sent to me for choosing the right colour to go in the room.
I am very satisfied and I would recommend SW Upholsterers.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing skills

Excellent communication and service for a tricky problem we had with our expensive branded sofa. This involved reducing the width of the cushions so that they fitted far better. They also suggested removing and replacing the layer of feathers with the correct amount of foam. This meant they returned to shape after each use. We are so pleased with the results which mean we now have a very neat sofa and so much more comfort. Many thanks to you, SW Upholstery.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Really great service from our very first email to collecting my chair. Fabric samples posted to me very quickly for my convenience and my chair was upholstered in no time at all. Great service I would highly recommend.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with our furniture

Very pleased with our furniture. We were able to test all the available foams and take advantage of their knowledge about the products. Collection and return of the furniture went very smoothly and all the staff we dealt with were friendly and professional.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Large sofa reupholstered

We are very happy with the way our sofa has been re-covered. It’s a very large sofa at 3x1m and it looks as good as new - in fact the cover fits better than the original cover. A very good job. It took quite a long time but worth the wait.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent upholsterers

Excellent service. Called for an appointment and was able to go in the next day. Incredibly friendly and professional team. We were able to take our time choosing our fabric. Really thorough and helpful service from start to finish. When we were booked in to have our furniture taken to the warehouse (3 seater sofa & 2 armchairs) there was a delay. But we had a new carpet being fitted so that had to take it. They were so helpful that even though the upholstery was delayed they kept our furniture in their warehouse. Absolutely delighted with our beautiful sofa and chairs. They look amazing. We would highly recommend this company.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Gym Equipment

Returning customer! Very helpful staff. Kept updated throughout the process. Excellent communications.
Perfect job done on our gym equipment. It looks brand new!
Thank you!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

A Perfect job done with reupholstered sofa

Excellent communications. Very helpful staff. Support throughout process of choosing fabrics, receiving samples up to the eventual delivery of a reupholstered sofa.
Perfect job done on the sofa. It looks beautiful.
All the staff have been very polite and considerate including all the office staff. Thank you team

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Timeless transformation bought back to life

I recently had my leather recliner chair recovered. It was in desperate need of upholstering and recovered. I chose a different colour from brown to limestone. I live in London so it was duly collected and delivered within two weeks coming from Bristol. I chose this company because I found the staff excellent, helpful and gave me advice when I needed. I can’t praise them enough and will certainly recommend them to my friends and family, my chair has been bought back to life I love it, it’s beautiful and comfortable.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful making constructive…

Very helpful making constructive suggestions.
Let us browse the patterns for a long while without any pressure to choose.
An heirloom swivel chair that is an usual shaper but were not concerned by that build shape.
Friendly throughout.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

They were really helpful and efficient

They were really helpful and efficient. We needed foam cushions for our old sofas to replace the old feather cushions. When we got them home we realised they were slightly too big, and the company immediately took them back and trimmed them to the correct size.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have used this company twice now, to cover leather sofa seat cushions and to upholster an old chair using traditional methods and I have been really pleased with the final results. Their customer service is excellent, they have always responded to my queries and emails very quickly. Everybody I have spoken to are so helpful and polite, I do not hesitate to recommend them.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had four kitchen chairs…

I recently had four kitchen chairs re-upholstered in faux leather. They were picked up from London and returned in little more than a week looking splendid. Very pleased with the service and can thoroughly recommend.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Were able to advise and quote for the recovering of 4 dining chairs; I was able to chose sample materials online and they sent out 3 material swatches so we could see which one would best suit us. They collected our chairs and delivered them back to us fairly quickly and the driver even carried them back to the dining room for me. We are absolutely delighted with the workmanship and the chairs look even better than we had hoped.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with our custom cushions

I have had a great experience from start to finish. I got four quotes from various companies but went with South West Upholstery as they had an appropriate price, quickest turnaround time and impressive, knowledgeable sales team. We are delighted with our new custom bench cushions.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company! Our sofa quite literally looked fit for the bin after our new edition (pup) took a liking to all things fluffy! They talked us through the many options of materials and seat fillings ect, we originally thought leather would be the best option for our busy house until hearing about the scratch resistant and bleach cleanable material- yes please!! A complete transformation which looks and feels absolutely amazing, better than we could have imagined! At a very reasonable price too 👍 Would highly recommend this company and certainly re upholstering your sofas! So many thanks SWU!!
P.s pup won't be unsupervised for a long while ☺️

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch company.

Cannot rate this company highly enough. After 17 years of hard use, the cushions on my old leather sofa were sagging and uncomfortable to sit on. They have a new lease of life now, and with a bit of work from a well known leather restorer kit, I find it hard to believe it's not a new sofa. They were professional from start to finish, and their glowing reviews are justly deserved. Thankyou SW Upholstery.

December 19, 2024
Unprompted review

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