South West Upholstery Reviews 

573
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the product and craftsmanship, often noting how their furniture looks and feels brand new or even better than before. Many people highlight the wide range of material options and the impressive skill involved in recreating original designs. The staff are frequently described as friendly, helpful, professional, and attentive, providing excellent communication and guidance throughout the process. Consumers found the service, including collection and delivery, to be seamless, efficient, and caring, contributing to a very positive overall experience. However, some people mentioned occasional delays in the collection or completion of their furniture.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent fabric choices and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the exceptional craftsmanship and high... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, often describing it as professional, efficient, and reliable... See more

Delivery service

People report positive experiences with delivery service, highlighting the seamless and efficient collection... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you choose the fabric with a friendly helpful staff member, Lianne, in our case, you are treated with respect and kindness. The whole set up is very professional , completion date give... See more

Rated 5 out of 5 stars

Our characterful and much loved old sofa had two feather-stuffed seat cushions. The covers were in good condition but the fillings had lost their vitality and support. South West Upholstery introdu... See more

Rated 5 out of 5 stars

The quality of the craftsmanship in their work was simply fantastic - re-covering an iconic mid century Danish swivel chair in smooth black leather. It needed a mix of tensioned leather across the cur... See more

Rated 5 out of 5 stars

Excellent communication and service for a tricky problem we had with our expensive branded sofa. This involved reducing the width of the cushions so that they fitted far better. They also suggested re... See more


Company details

  1. Furniture Store
  2. Auto Upholsterer
  3. Furniture Manufacturer
  4. Furniture Repair Shop
  5. Home Goods Store
  6. Upholstery Shop

Written by the company

Based in Bristol our bespoke upholstery services can take your ideas and create unique furnishings to complement any interior. Over 25 years we have steadily grown to become the most recognised upholstery business in Bristol and probably across the UK for quality, service and reputation. Offering a wide range of upholstery, re-upholstery, new furniture and soft furnishings to both commercial & domestic customers. We are your one stop shop for all your upholstery service needs regardless of where you are in the UK and look forward to hearing from you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

573 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(573)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

4 Piece Leather Corner Suite Reupholstery

We took the bold move to have our 4 piece corner leather suite reupholstered, as we had been looking since before Covid to find another one that we loved as much, and would fit. No success. We were nervous, but the outcome was amazing. It was delivered back just before Christmas and was a great talking point. We did not expect all the details to be replicated. It truly is amazing. Thank you guys. You did an amazing job. Would recommend to anyone wanting reupholstery.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous family company

Fabulous family company. Great customer service from Leanne and great experience all round from start to finish. I needed six leather dining chairs reupholstered due to them being very badly cat scratched. The chairs had been really good quality and I was loathe to replace them with something inferior. I shopped around and South West Upholstery gave an excellent quote with 20% off for Black Friday. We dropped them off and got a call that they were ready after a couple of weeks. Wouldn't hesitate to use them again.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

So happy with our new inserts

So happy with our new inserts. The back cushions on our sofas were feather filled and collapsed every day which drove me mad. Now thanks to South West Upholstery who made new inserts for me the sofas look great, feel great and will not need plumping every day. Great service, professional and friendly staff.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Reupholstered dining chairs

We the Visited warehouse showroom & was very well looked after ,very helpful staff great selection of materials & fabrics had our dining chairs reupholstered which was done to a very high standard .very pleased and highly recommended they look fantastic will definitely use them next time

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

The sofa we just had back looks…

The sofa we just had back looks fantastic. Quality looks great. It was a cheap sofa originally but fitted the space in our lounge really well. We were unsure initially investing so much in a cheap sofa but I’m glad we did. It looks like new and is very comfortable. Fabric seems great and is hopefully cat and kid resistant.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

So delighted with the results!

I'm so pleased that I used South West Upholstery to re-upholster a low back chair which belonged to my husband's parents, and also replace the seat of a dining chair. From my first enquiry, by email, to when I collected the finished items yesterday, everyone was very friendly, helpful and efficient. When I saw my gorgeous 'new' furniture I was absolutely delighted. Thank you to everyone at South West Upholstery, I couldn’t have asked for a better result, and I would definitely use them again.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

I have just recieved my sofas backk and…

I have just recieved my sofas back and I wanted to let you know how delighted I have been with the whole project.

Everyone has been so courteous, friendly and professional.

The sofas feel like new and it's lovely to have them back. 

I'm do pleased I decided to go with yourselves and not go down the route of replacement.

I would also like to take give an extra big shout out to the drivers that picked up and returned the furniture - which due to the logistics of my house was a big deal. 

They were friendly, efficient, respectful and nothing was too much trouble.

They returned my furniture and ensured I was happy with everything before they left.

I have recommended the company to several friends. 

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

I am absolutely over the moon and happy…

I am absolutely over the moon and happy with how my worn out sofa now looks they have saved me an absolute fortune with what I was gonna spend on a new one!! They was so helpful and very professional throughout the whole journey... my sofa looks out of this world wish I could upload photos to show how beautiful it looks... thank you so much guys I would give 10 stars if there was an option

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service and workmanship

From first contact a really quick service, great price and so helpful with samples sent to me. Really friendly, efficient collection and delivery. Best of all the chairs - two Ercol chairs needed new webbing and covering. They were my parents and now they look as good as new, so comfy if we can shift the cat! Thank you South West Upholstery for the professional and lovely service.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

If you are looking for a good upholstery company l can recommend south west upholstery.From the moment l made the phone call everyone was friendly helpful,and professional.They gave me a good price and they delivered when they said they would .
I had new cushions on my sofa and l am so pleased with the quality .A job well done Thankyou ladies Valerie 4/11/25

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

All we can say is WOW

All we can say is WOW!
We had bought a new sofa around 2 years ago, there was nothing wrong with it but our daughter was now a full time wheelchair user and couldn’t use her wheelchair freely in our house as the sofa was to long. South west upholstery were amazing, from start to finish there communication was on point, and needless to say our sofa looks amazing. They done everything we asked for and it looks like the arm of the sofa was never there in the first place. Thank you south west upholstery for letting our daughter be able to move around in our house and still keep our lovely sofa.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round!

Visiting the show room to choose our fabric was really fun! So many beautiful fabrics to choose from and really helpful staff - everyone we met was friendly and helpful. Our dining chairs were re-upholstered within a few days of us taking them in - brilliant service and they look stunning, it is almost as though we have got brand new chairs. We are very pleased with the service from South West Upholstery and would recommend them to anyone looking for good, friendly and efficient service

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great workmanship in a local trader.

We have needed some reparations to two chairs and have been absolutely delighted both with their work, but also by their interactions with their clients. This includes the delivery men who arrived when arranged and moved furniture to fit in the chairs.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend

Reupholstered 25 year old Wesley Barrell sofas in leather. Excellent workmanship and safe delivery. Helpful and friendly business.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and friendly communication

I had a fantastic experience with SW Upholstery. There was excellent communication leading up to completing the work. All emails were friendly and they provided an excellent service to ensure they found a perfect material to match our existing chairs. My emails to them always had a prompt response with a helpful and friendly reply. The end result was perfect and we have a lovely reupholstered chair that looks brand new and matches our existing chairs.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Repairs to Leather chairs

This is the second time I have used this company to repair torn stitches on our old leather sofa & chairs and on both occasions they have carried out excellent work at a reasonable price and successfully returned the items to almost 'new' condition. They have been very helpful throughout and I cannot fault them at all. I certainly recommend them for this type of work and will be using them again should the need arise.

October 24, 2025
Unprompted review

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