South West Upholstery Reviews 

572
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional craftsmanship, often noting that their reupholstered items look brand new or even better than the original. The staff is frequently highlighted for being friendly, helpful, and professional, providing excellent communication and service from initial inquiry to delivery. Many people appreciate the efficient collection and delivery service, which contributes to a seamless and positive overall experience. However, some customers also noted that while the craftsmanship was fantastic, the foam in their cushions made the sofa very uncomfortable, leading to disappointment with the final product. There were also occasional delays in getting furniture back, though the company was helpful in storing items during these times.

What people talk about most

Product

Users describe positive interactions with the product, often expressing delight with the transformation of... See more

Quality

Customers consistently note positive experiences with quality, praising the high standard of upholstery and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, efficient, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you choose the fabric with a friendly helpful staff member, Lianne, in our case, you are treated with respect and kindness. The whole set up is very professional , completion date give... See more

Rated 5 out of 5 stars

Our characterful and much loved old sofa had two feather-stuffed seat cushions. The covers were in good condition but the fillings had lost their vitality and support. South West Upholstery introdu... See more

Rated 5 out of 5 stars

The quality of the craftsmanship in their work was simply fantastic - re-covering an iconic mid century Danish swivel chair in smooth black leather. It needed a mix of tensioned leather across the cur... See more

Rated 5 out of 5 stars

Excellent communication and service for a tricky problem we had with our expensive branded sofa. This involved reducing the width of the cushions so that they fitted far better. They also suggested re... See more


Company details

  1. Furniture Store
  2. Auto Upholsterer
  3. Furniture Manufacturer
  4. Furniture Repair Shop
  5. Home Goods Store
  6. Upholstery Shop

Written by the company

Based in Bristol our bespoke upholstery services can take your ideas and create unique furnishings to complement any interior. Over 25 years we have steadily grown to become the most recognised upholstery business in Bristol and probably across the UK for quality, service and reputation. Offering a wide range of upholstery, re-upholstery, new furniture and soft furnishings to both commercial & domestic customers. We are your one stop shop for all your upholstery service needs regardless of where you are in the UK and look forward to hearing from you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

572 reviews

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4.9

All reviews

(572)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Really lovely friendly guy

Really lovely friendly guy! He came in and took our old cushions away as well as stuffing our new cushions! Thank you so much, saved me a lot of stress ☺️

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

It was fantastic dealing with SWU we…

It was fantastic dealing with SWU we had our furniture re stuffed and treated looks fantastic great company to deal with on time and great dealing with all staff.
A special thank you to Mike and Leanne a credit to the company.great Job

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Will use SWU again in a heartbeat

This is the second time I have used SWH. Leanne in customer service is friendly and very efficient. She was great in providing some technical knowledge and helped us choose the right product for our renovations. The work was done within 2 weeks as promised and we are very happy with the results and look forward to using our sofa for another 15 years. The workmen who I have encountered twice on my collection days, were extremely helpful and friendly and one gets the feeling that the company really cares about both employees and customers. I will use them again.

April 28, 2026
Unprompted review
Rated 3 out of 5 stars

Hard cushions

We had our four seater sofa re upholstered, the craftsmanship in the detail is fantastic, however the foam in the cushions are solid making the sofa very uncomfortable. Having contacted the company afterwards about this I was advised that they would settle, however after a month the cushions are still solid. A further quote was provided for hollow fibre cushions but this would be at a further expense and that they don’t offer a super soft foam option which would be a preferred option to hollow fibre. Disappointed with end product as a result.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

New Chair

Excellent customer service from Leanne in helping us choose what turned out to be the perfect fabric.
The expertise of your upholstery team transformed the chair.
We are absolutely delighted with the finished product which was delivered well within the time frame.
Would not hesitate to recommend South West Upholstery to anyone looking for a quality job.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I needed 2 replacement sofa seat cushions and having seen the selection of fillings available on the website decided to visit the showroom to try before ordering. I am so glad I did. Leanne was very helpful and I enjoyed my "princess and the pea experience" alongside a mug of tea. The two cushions were delivered, as promised, in time for my family visiting for Easter. The 2 delivery men were delightful and as I had only handed over 1 of the the two covers on my visit, they offered to stuff the second cushion into it's cover and place both onto my sofa. I am really pleased with the quality of the cushions and consider the cost of replacement to be very reasonable. South West Upholstery will be my first choice for for any other upholstery needs I may have in the future.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Reupholstered sofa seat cushions

I needed replacement sofa seat cushion covers for my 30 year old chesterfield sofa .South west upholstery have created exquisite replacements with identical shape and piping to the original seat cushions. I would highly recommend if you’re looking for quality craftsmanship.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing workmanship

We are so pleased with the work South West Upholstery have undertaken on our power recliner sofa. We had just one sofa re-upholstered (as it was the only one we mainly sat on) and we asked them to try to match the existing furniture when the job was done. They only had pictures to work from, and, of course the sofa they were working on, but that was very worn. We were amazed at the outcome and the standard of workmanship. We are so pleased with it, because it means we didn't have to throw away every piece of furniture and end up buying poor quality replacements, which is often what's on sale in the main stores. It looks brand new and you would never know what has been done. Our heartfelt thanks to whoever did the work and to the professional drivers who collected and delivered it back.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Two replacement settee cushions and 6…

Two replacement settee cushions and 6 dining chair pads.
The help and choices given for what we needed was excellent. We were very pleased with the craftsmanship of the goods.
Leanne was was very helpful and knowledgeable and nothing was too much trouble.
The cost was very competitive. We will happily use them again.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Slight delay but worth it for the quality

We had a slight delay in getting the two sofas and the Ottoman back so were living on easy chairs for about four weeks just after Christmas.

However, we were absolutely thrilled when they were returned to us. I could have cried. The material is so much softer and warmer than the previous, and hopefully a bit more stain resistant than the last! The quality of the upholstering is excellent, so a credit to the team.

I know our sofas will last another 20 years!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great upholstery

Very pleased with the upholstery of two carver chairs recently. The staff are very attentive and helpful, with a range of materials to choose from. Didn't feel rushed at any stage and the end result is beautiful.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I couldn't recommend South West Upholstery more, they have been fantastic, right from a very prompt response to my initial enquiry through to the delivery of an impeccably re-upholstered sofa. It's been a great experience with lovely customer services as well.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Really great customer experience

Really great customer experience: reupholstered two sofas with removable washable covers and eight leather dinning room chairs with new foam bases. Let me split the order in two stages, so we still had furniture to sit on! Helpful delivery guys, oh and great range of cushions to choose from at their warehouse workshop: to find that ‘just right’ squishiness!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

Visited this company today to finalise the recovering
in leather of our fifty year old four seater Chesterfield.
What an asset Leanne is to this company so helpful and knowledgeable an absolute pleasure. Thank You.
Kind regards Clive

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website, great communication about order and delivery making sure time and date convenient. Will order more now as first 2 were test cushions.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

High-back leather sofa trasformed

I was expecting to send our badly damaged 3-seater leather sofa to the local tip, but couldn't find a suitable replacement. Fortunately I came across South West Upholstery, and within a few days I'd visited their workshop, selected the fabric and received a quote. I'm now the delighted owner of the most stunning sofa. I love everything about it - the colour, the fabric, the craftsmanship, the comfort and the price. Everything. I would certainly recommend SWU to anyone.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication. The friendly team at SWU kept me updated on the progress of my order (feather refill of existing sofa cushions). Efficient and reliable process for posting covers. Returned next day delivery. Great feather-filled cushions have restored sofa comfort. Thank you.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

A beautifully recovered chair

A beautifully recovered buttoned back chair, giving it a new lease of life. Having in the past done a bit of reupholstery myself, I can see the quality of what they do and it is impressive. The customer service is very good done by Leanne, and all the people i met while taking and fetching my chair were lovely.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

4 Piece Leather Corner Suite Reupholstery

We took the bold move to have our 4 piece corner leather suite reupholstered, as we had been looking since before Covid to find another one that we loved as much, and would fit. No success. We were nervous, but the outcome was amazing. It was delivered back just before Christmas and was a great talking point. We did not expect all the details to be replicated. It truly is amazing. Thank you guys. You did an amazing job. Would recommend to anyone wanting reupholstery.

December 11, 2025
Unprompted review

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