I chose Scoot City because I had read some good reviews online as I searched for an answer to my problem. They are local to where I live, and were able to book me in promptly. I was very impressed by... See more
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I bought this i9 max scooter cause light and fast, specs said max speed 35km/h. It barely reaches 30 (usually 28km/h). I complained about it and asked if I could change it for a faster model paying... See more
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A very good company and trustworthy. Very good website. Easy layout and choice . Very friendly staff. . Would definitely use again. .perhaps there could be a little more correspondence on keeping m... See more
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I took my scooter in for a brake repair, it was looking like a manufacturing fault and couldn’t be fixed. However, scoot city worked at it and managed to get it working. Excellent Customer service, co... See more
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Company details
Written by the company
At Scoot City we specialize in providing a comprehensive range of high-quality parts and expert electric scooter repair services, tailored to the diverse needs of our customers in Manchester and across the UK. Customer satisfaction is our top priority, and we are committed to delivering not only exceptional products, but also an outstanding customer experience. Our dedication to excellence permeates every aspect of our service. Join the movement towards a greener, more connected world.
Contact info
Lowry Mill, Lees Str, Pendlebury, Swinton, M276DB, M276DB, Manchester, United Kingdom
- 07398660031
- info@sxcscooters.com
- sxcscooters.com
4.3
Excellent
140 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rude staff terrible service took they…
Rude staff terrible service they took £300 for scooter I bought it for sons birthday it came late son played on it for 1 day tried to charge did not work thought I would buy new charger so tried new charger would not work so phones them they said send it back then the person said have you swapped it for another scooter I was gob smacked I am still waiting for refund or new scooter still got none my name is Mr duncan so they can see who wrote this I have sent numerous emails and made numerous calls still no response my child is devistated== update they have blocked my number the man said he no longer taking calls from me they have blocked my number so I rung on no id they answered straight away he said they blocked my number because I put this review on they still have my money and scooter i have to contact them by email but they never response
September 1, 2021
Reply from SXC SCOOTERS
We are sorry that you feel this way about the service which we have provided to you. I wish to confirm that your order was placed with us on the 18th of August and it was delivered to you on the 23rd of August. After receiving notification from you regarding this issue which you had raised. We listened and we acted swiftly. We have since collected your scooter from your address, which was Fri 27th August, and received your scooter on the 31st Aug after the Bank holiday. We have asked kindly for your patience whilst your scooter is properly assessed over the next two days. The scooter must be checked entirely before any decision can be made to replace or refund. We have confirmed that your order is in sequential order to be assessed soon by our technical team and a report will be provided to help us in our decision-making process in dealing with all returns. We fully understand your frustration and that you want a decision immediately. We have processes in place in handling all returns and wish to reassure you that your return is in hand and a decision will be made shortly. We would appreciate your patience whilst we look to resolve this matter for you in the earliest possible time. We welcome all feedback and will continue to provide you with our full support. Kind Regards - Scoot City
The scooter came broken .it was packed…
The scooter came broken .it was packed broken when speaking to customer service advisor wasn't that helpful made me feel like I was lying wouldn’t listen to what I was saying when it was both mudguards broken even with several pictures sent they wanted more proof not sure what more proof you needed when shown 2 broken mudguards. They just kept saying it was done in transit which this was clearly not as the the scooter was well packed and the broken mudguard and the back one was still on the wrapped scooter, also sent picture of the box it came in which wasn’t damaged in any way not even a little dent was put with the packet of screws and the instruction manual . I brought this for my grandad son’s birthday look good giving him a broken scooter that cost £299.I was going to get another one for my son in law but won't be buying that here .
August 18, 2021
Reply from SXC SCOOTERS
Thank you for taking the time to leave us your thoughts. We are sorry you feel this way about our service to you. Since your initial communication with us, we had swiftly responded to all your messages and a replacement mudguard was ordered for you straight away, which you should receive this week, we have also provided you with an instruction video on how to replace the mudguard, which is incredibly simple to do. Please note that It's not in anyone's interest to send out damaged goods. Damage to the mudguard could only have happened during transportation. It would not have simply been packed into the box in the way you have suggested. We welcome all feedback as long as it's fair and proportionate to the service and products we provide to our customers. We are willing to support our customers and will go to great lengths to resolve such matters swiftly. Kind Regards - Scoot City Team
I have had my scooter a week and the…
I have had my scooter a week and the batteries have died already
August 17, 2021
Reply from SXC SCOOTERS
We are sorry to hear about your batteries dying on your scooter. After our follow-up with you today, we look forward to receiving further details from you via video, so that we can then assist in providing you the best support possible in resolving the matter swiftly. We wish to thank you for your understanding and for allowing us to help resolve this issue for you. Kind Regards - Scoot City Team
Reply from SXC SCOOTERS
Thank you for taking the time out of your day to leave us your valued feedback. We care deeply about the about performacne and our customer experience. We are pleased to hear you are happy with the service provided to you and we thank once again for trusting us to deliver your order in time. Best Regards - Scoot City Ltd!
The scooter itself is really good very…
The scooter itself is really good very pleased with it, does exactly what it says. The only problem I’ve had is the back tyre is constantly getting a puncture was soft when arrived and have had 6 repairs since purchased.
July 29, 2021
Reply from SXC SCOOTERS
Thank you for taking the time to leave us your feedback. We are sorry to hear you are experiencing punctures. Please make sure the tires are pumped up correctly. They should be pumped betwen 40-50 Psi. The best way to guage your tire pressure is with a bicycle pump, you can then also measure the Psi with the bicycle pump gauge. If the tires aren't correctly pumped with the right pressure, then punctures may occur, especially with high performance electric scooters. We hope you manage to correct this. Please see our blog with information on how to prevent flat tires - https://sxcscooters.com/pages/how-to-prevent-a-flat-tyre-on-your-electric-scooter . Should you require further support. Please don't hesitate to contact us, we always happy to assist our customers. Best Regards - Scoot City
Hopefully a better experience next time
Wide range of scooters, quick response to emails but my experience could have been better. Received tracking details after I ordered a scooter. I started with a update, My scooter was in transit. Then I got some more updates but out of sync with times that things where actually happening. Then to my surprise my parcel is out for delivery and then delivered in Germany. For someone with anxiety this was stressful. I was told in emails that I would receive updated tracking information in a couple days. The tracking information I received when I clicked on the links didn’t give me much information about my parcel and the eta of my parcel getting to me. I had to download different apps just to see where my parcel was. One of which is still telling me my parcel is still in Germany. I have received my scooter in England and yet to ride it. In times like these where everyone has to order things online now and people taking advantage of that fact. I think the tracking information I received could have been alot more transparent.
June 29, 2021
Unprompted review
Reply from SXC SCOOTERS
Thank you for your feedback. To confirm your order was placed on the 21st of June and was shipped out on the 23rd of June after a little handling time. We are pleased to see, that your order did arrive to you safely and was received on the 2nd of July.
On each product page an ETA is displayed for each product listed. If the ETA displays 5 - 10 Business days. Then the item is imported from the EU and the import duty is paid in advance. If the ETA is between 2 - 5 business days then the product is shipped from our UK distribution centre. Further information on our shipment process can be found here - https://sxcscooters.com/pages/shipment-policy /
We wish to thank you for your custom and for trusting us with your order. It's been our pleasure in providing you with our products and services, and we look forward to having you back again in the future. Best Regards - Scoot City
Hi my the scooters I have had a good…
Hi my the scooters I have had a good get you round fast
June 27, 2021
Unprompted review
Reply from SXC SCOOTERS
Thank you for taking the time out of your day to leave us your feedback. We greatly appreciate this and pleased to hear you are happy with your order. We look forward to welcoming you back again in the future. Best Regards - Scoot City
great service thank You
June 26, 2021
Unprompted review
Reply from SXC SCOOTERS
Thank you for taking the time to leave us your thoughts. We are pleased you are happy with the service provided to you, and we look forward to welcoming you back again in the future. - Kind Regards - Scoot City
Ordered a scooter on the 15th of June…
Ordered a scooter on the 15th of June for my son’s birthday on the 25th was given an email saying order was confirmed that day 4 days later was given another email stating my scooter had been dispatched frm Poland to Germany this was on a Friday received no more tracking history so emailed on the mom to be told I would be sent ul tracking that day nothing sent so emailed again the next day to be told my order was being given a full refund as there was a problem with ul customs and it wouldn’t be delivered within the 10 day time frame no use to anyone 4 days before a birthday! Shocking and poor service given by this company plus when calling no answer
June 23, 2021
Unprompted review
Reply from SXC SCOOTERS
We deeply regret that we were unable to fulfill your order on this occasion and we do apologize for any inconveniece this may have caused to you. We understand that you needed your order sooner than what our shipment timeframe stipulates. For our domestic shipments delivery is made within 2-4 business days. Our timeframe for some of our products still stands at 5-10 business days. This is depending on which product you purchase and if we need to import it in from our EU distribuion centre or not. The shipment eta is reflected on our product page for all our customers to review. We are very transparent in how we ship our goods and the shipment process, which is all outlined in our shipment policy. We had communicated with you throughout the shipment process and had explained that your order would be shipped from our EU distribution center. A tracking number was then provided to you, and we had confirmed with you that your order had arrived in Germany after 3 days in transit from Poland. It was then being prepared for its onward journey to the UK. We did explain in our correspondence, that there is a process in place which needs to be followed when importing goods into the UK. We had reassured you that your order will be delivered to you within our stated shipment timeframe of 5-10 business days. We accept you weren't prepared to wait for us to follow through with this process. So for this reason, and as you have confirmed, we immediately actioned a full refund for you. We always do our best to communicate with our customers and to deliver our goods on time. 9/10 this is achieved. We welcome all feedback good or bad, and hope that we can welcome you back again in the future, we appreciate your consideration - Kind Regards - Scoot City
Highly recommended
Highly recommended, great customer service and quick service makes that company one of my favourite. Looking forward to buy more from here.
June 8, 2021
Unprompted review
Reply from SXC SCOOTERS
Thank you for your valued feedback and for trusting us to repair your scooter for you. We are pleased to hear you are happy with the service provided to you and we look forward to welcoming you back again in the future. Best Regards - Scoot City
Scoot City were magnificent!
Having looked at many electric bikes on the internet I decided to go with a bike from Scoot City. Right from the outset, they were quick to respond to questions and kept me informed about my order. In particular Pascual Soares was wonderful, giving me regular updates. The product is fantastic and I can't recommend Scoot City highly enough. Thank you.
May 26, 2021
Reply from SXC SCOOTERS
Thank you for taking time out of your day to leave us your feedback. We care deeply about how our performance affects our customers. We delighted to hear about your experience with us. We thank you once again for your custom and for trusting us to deliver your order. Wishing you all the best - Scoot City!
Outstanding service throughout
Electric scooter came earlier than stated slight damage but company have been right on it within minutes and had new part sent out….nothing major just a bit of broken plastic but all in all a fantastic scooter and a fantastic company will defo recommend and definitely use myself again in the future
May 18, 2021
Reply from SXC SCOOTERS
Thank you for your valued feedback. We are pleased to know you were happy with the service provided to you and the product which you received from us. We wish to thank you once again for choosing Scoot City and for trusting us to deliver your order safely to you. We look forward to welcoming you back again in the future. Best Regards Scoot City!
Absolutely great I love the bike it…fantastic bike
Absolutely great I love the bike it looks and rides fantastic I would definitely recommend this to everyone
May 16, 2021
Reply from SXC SCOOTERS
Thank you for taking time out of your day to leave us your feedback. We are pleased to hear that you are happy with your order. We thank you once again for trusting us to deliver your order on time and we look forward to welcoming you back again in the future. Best Regards - Scoot City!
Reply from SXC SCOOTERS
Thank you for taking time out of your day to leave us your feedback. We are pleased to hear that you are happy with your order and the service which was provided. We thank you once again for trusting us with your order and we look forward to welcoming you back again in the future. Best Regards - Scoot City!
Excellent customer service
Excellent customer service
Was able to get the scooter in time for Eid was extremely happy with the fact that I was offered alternatives just in case they couldn’t get it to me in time
May 16, 2021
Reply from SXC SCOOTERS
Thank you Kindly for taking the time to leave us your feedback. We are pleased to hear of your experience with us and that we were able to get your order to you ahead of schedule. We thank you once again for trusting us with your order and we welcome the opportunity to have you back again in the future - Best Wishes - Scoot City
Very poor
Do not buy a scooter from here shocking first my scooter did not come with all the parts 3 weeks of having my scooter the full battery fell out so I contacted them again for the manager to block me but I have all the screenshots of the chat and his picture so I will be posting it all over social media DO NOT BUY FROM THEM OR TRUST THEM PHOTOS WILL BE UP WITHIN THE HOUR
May 16, 2021
Reply from SXC SCOOTERS
Hi Paul, I'm sorry to hear that you are now not happy with the service which we had provided you and the product received. Initially you were very pleased with your order and the service - I have attached proof of this - https://bit.ly/3i2unpc
We had recieved notification from you yesterday that your scooters battery compartment had fallen out and the screws all came out suddenly. I wish to note that we sell many Aovo scooters and we have never seen such an occurance happen before, especially for a 3 week old scooter.
After carefull consideration of your video evidence provided.
https://youtu.be/Rtmhz5zQZtU
https://youtu.be/N6xCi0pxg_w
https://youtu.be/XOJ2lyhZl-s
Our engineer had provided us with a detailed report, and had noted that the label on the battery had changed color, which would indicate that the scooter has been affected by water. Our engineer has also noted that the scooter in this video is a much older scooter, and deffinitely not a scooter which we sold you. Both the manufacturer as well as our engineer have confirmed this.
I wish to note that Aovo is one of the most reliable scooters on the market and they undergo extensive quality checks. The Aovo scooter is also one of our best selling scooters and100% waterproof. It's entirely watertight, therefore the screws which seal the battery compartment are incredibly secure and is not possible for the screws to simply fall out the way you have confirmed they did.
We have to you our warranty policy https://sxcscooters.com/pages/return-warranty-policy / for scooters which we have sold.
We welcome all feedback and will always strive to work with our customers where it is deemed possible. Thank you - Scoot City
This bike is not excellent I have…
This bike is not excellent I have experience this bike because I have another samebike I bought for my wife but this bike doesn’t look like mine one is looking cheap bike lots different and not faster like mine one and not heavy also delivery come after month to my house so I’m not happy for this product I won’t buy again from scoot city ltd
May 13, 2021
Reply from SXC SCOOTERS
Thank you for your feedback Hafij. I wish to note that we provided you with exceptional customer service from the initial stages even before your decision to purchase. We had explained to you, that the bike which you were looking for us to source for you, would be imported from our eu hub. We had explained at length what the delivery time would be and you had agreed that you were ok with this. Immediately after your initial purchase with us, you still had concerns due to your previous experiences with an online platform called Wish. Immediately after your order was placed with us, and before we proceeded with your order, we re-confirmed with you, to make sure that you were happy to proceed with the Eta timeframe. We even offered to provide you a full refund, if perhaps you had changed your mind. We provided you with a number of options, and you had agreed to proceed with the order under the agreed terms. Throughout the whole process in delivering this particular bike to you. We had communicated with you entirely from start to finish nearly every day, and we had answered all your questions, 9/10 these questions were answered within seconds. From the initial stages, we new you had your concerns and you were eager to receive your bike as soon as possible. We always strive to deliver on time and we certainly did our best to give you full reassurance that your bike would be delivered on time and within our agreed timeframe, in which you had excepted. Your tracking was made available to you and we explained in full the route which we took to make sure your bike was imported from the EU without any further delay at customs. We worked diligently on your order and we are sorry that you are not happy with the bike itself. We welcome all feedback and will always strive to do our best to deliver a good service to our customers with top quality products. Best Regards - Scoot City
I brought 1 it broke in 2 weeks got…
I brought 1 it broke in 2 weeks got enough 1 and the same happened again . So spend over 600 pound not happy and will not be buying any of the scooters again the company was great help just the scooters not worth the money
May 13, 2021
Reply from SXC SCOOTERS
Hi Ann-Marie thank you for your message. We are sorry to hear you not happy with your purchase which you made with us back in Nov of last year. At this time you had informed us that your sons scooter had broken. After we had received your correspondence, it was noted that this was due to accidental damage. I wish to confirm that there was only one scooter which was ordered from us. As your 1st scooter was less than 2 weeks old. We did agree to send you out a replacement scooter. We then received further notification from you 2 weeks later to say that your replacement scooter's fender had broken off. We did provide support with this as well, by ordering in a new fender for you under your manufacturer backed warranty. Since having received the replacement scooter from us back in January and us addressing the fender with a replacement. We have not received any further correspondence from you with regards to any other issues with the scooter. Should you wish for us to diagnose the scooter, you are welcome to send it into us, so that our engineer can address the issue - Best Regards - Scoot City
Throttle
The service I received from your company was excellent on a very happy with the product I received and I would therefore recommend your service to anybody else in the near future thank you
May 13, 2021
Reply from SXC SCOOTERS
Thank you Kindly for taking the time to leave us your feedback. We are pleased to hear of your experience with and that you are satisfied with your order and the service which you received from us. We thank you once again for trusting us with your order and we welcome the opportunity to have you back again in the future - Best Wishes - Scoot City
Scoot City Limited went above and…
Scoot City Limited went above and beyond my expectations when dealing with a warranty issue for me. I highly recommend them.
May 13, 2021
Reply from SXC SCOOTERS
Thank you for taking time out of your day to leave us your feedback. We care deeply about how our performance affects our customers. We are pleased we were able to support you and thank you once again for trusting us do this. We look forward to welcoming you back again in the future. Best Regards - Scoot City!
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