Sydenhams Reviews 72

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have recently visited the Salisbury Branch of Sydenhams as we have completely replaced the patio of our new property. We would like to thank Gill, who works in the landscaping dept, as she has been... See more

Company replied

Rated 5 out of 5 stars

Brilliant service with a smile from Kevin Norris today. I found exactly what I was looking for with a Kevin's help. He was polite and efficient. A pleasant experience in a shop I'm not used to going... See more

Company replied

Rated 1 out of 5 stars

Appalling service I went to my local Sydenhams in WARMINSTER last week, Just a simple purchase of wood screws, the chap behind the counter was unhelpful just waving his arm to wards a display, alth... See more

Company replied

Rated 5 out of 5 stars

I always use Sydenhams in Wareham as the customer service is consistently excellent. It’s worth the trip for garden compost as I don’t have to lift it into the car, the staff in the yard will do... See more

Company replied

Company details

  1. Lumber Store
  2. Bathroom Supply Store
  3. Building Materials Supplier
  4. Home Improvement Store
  5. Kitchen Supply Store
  6. Landscaping Supply Store

Written by the company

Founded in 1874, we have a long tradition of supplying Timber & Building Materials throughout the Central South-West region of England. We can supply you with all your building and DIY needs. Open to the Trade & Public.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality stuff

Had a delivery of freshly harvested Rolawn's Turf. Really great quality and expertly craned into place. Managed to lay it the same day!

April 20, 2023
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hi Leo, that's great to hear, and glad you managed to get it all laid on the same day! Thank you for the review, Syd.

Rated 5 out of 5 stars

Dealt with Tony Rosser at Sydenhams…

Dealt with Tony Rosser at Sydenhams Bourmemouth...absolutely amazing....great customer service, very experienced....I wish I had another kitchen to do...

March 23, 2023
Unprompted review
Sydenhams logo

Reply from Sydenhams

Thank you so much for this lovely review - we'll pass onto Tony and the team at the Bournemouth Showroom. Happy to help with your kitchen, and if you ever need a bathroom doing then we'd be happy to help with that too! Many thanks, Syd.

Rated 5 out of 5 stars

Sydenhams Dorchester - superb, thank you

Dorchester hire - superb service
Hired an industrial dehumidifier in a panic just before everything closed up for the holidays. Sydenhams (Dorchester branch) were immediately responsive - took all my details and payment over the phone, delivered the unit to hard-to-find neighbour exactly as requested and sent me the invoice promptly. And this morning, two lovely, cheery guys took the unit away again, just as they said they would. I've tried, but I really can't think of any way the service could be better. Thank you!! Jon

January 3, 2023
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hi Jon, We're so glad we could help! If there is anything else you need in the future then please let us know! Many thanks, Syd.

Rated 5 out of 5 stars

Winchester Branch

Winchester Branch.
Really first class, just excellent. They deal with big trade mostly but give same level of personal service to Jo/Joe Bloggs. I ordered a tonne of 20mm gravel. It was clean, very good quality, they price matched nearest competitor. Delivered to meet my schedule, on time, put exactly where it was needed by most proficient delivery person. I would like Nick to know he has a first class team from order desk to delivery - thank you

June 24, 2022
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hello, thank you so much for your lovely review. We'll be sure to pass this onto Nick and the team at Winchester. Many thanks, Syd.

Rated 5 out of 5 stars

Fantastic service very helpful from beginning til the end

It truly was a pleasure to deal with a company that was so helpful and understanding of our needs as a primary school.Jon was very generous with a contribution towards our memorial allotment.
The driver Chris could not have been more helpful too,being patient and resourceful in getting our top soil where we needed it to be

January 21, 2022
Unprompted review
Sydenhams logo

Reply from Sydenhams

Thank you Andy. Great to hear you got everything you needed too! Many thanks, Syd.

Rated 5 out of 5 stars

TOP RATE FIRM AND GREAT STAFF

I've so much help from Gary at your kitchens and bathrooms section in Salisbury I feel that I just have to let your customers know what good service they'll get when clients call on the Salisbury branch for their needs.

Annie Bennett

November 24, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Thank you Anne, We'll be sure to pass this on! Many thanks, Syd

Rated 5 out of 5 stars

I’ve said it before and I’ll say it…

I’ve said it before and I’ll say it again…It’s only because of Paul Crumbie and Gill Mardell that I come to Salisbury branch….They both demonstrate excellent customer service and nothing is ever too much trouble…Thanks both 🤗

August 17, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Paul and Gill are the DREAM TEAM! Great to hear! Thanks for the review :) Syd

Rated 5 out of 5 stars

Best in town.

My favourite builders merchant, good prices, a huge range and excellent staff at my local branch.

August 14, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Thank you! :)

Rated 5 out of 5 stars

Abingdon Sydenhams

Big thank you to Mike , and especially Ellen for the help they continue to give me with my business. Nothing is too much trouble for them and it’s always done with a smile , great service on deliveries, Ellen making some herself to me , can’t thank them enough !

August 8, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Thanks Nigel - great to hear! Syd.

Rated 5 out of 5 stars

Cannot fault this company

Cannot fault this company, quick and helpful in the office, delivery driver was fantastic and great care clearly taken of every cut of timber, how its loaded on the van and how it was taken off the van, brilliant

July 30, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Great to hear! Thanks for taking the time to give us a review too! Syd :)

Rated 5 out of 5 stars

The customer service is outstanding

The customer service is outstanding, spoke to a person called Maggie. She went above and beyond to get me cederal cladding the same day! Absolutely unreal service, thanks to her I could get the job done next day where as I could of been waiting 2 weeks from other vendors.

June 5, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Thank you Harry!

Rated 5 out of 5 stars

Sydenhams southampton

Im a buyer in construction and have recently opened an account with the guys at Southampton.
Fantastic company to deal with..they go out of their wato ensure that delivery's are on time and their prices are great.
I would reccomend the guys at Southampton for any building projects large or small.
Keep up the good work.

April 7, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hi Marc, thank you so much for the review - great to have you on board, and good to hear you're getting all you need.

We'll see you soon!

Many thanks,
Syd.

Rated 5 out of 5 stars

Just started using Sydenhams and really…

Just started using Sydenhams and really pleased I have. Used Totton branch and a chap called Jon Coleman, who has great product knowledge and excellent customer service, nothing too much trouble! I have now applied for account as well.

March 17, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hi Sean, that's great to hear you're so happy and great to have you on board! :) Will pass on your thanks to the team at Totton and welcome to the Sydenhams family. Hope to see you soon! Syd.

Rated 5 out of 5 stars

Great Kitchen, Bathrooms and service

I wish I had used Sydenhams sooner . We have now had a Bathroom suite and complete kitchen with appliances from the Newport Isle of wight branch.
Very happy with both , total quality products with a service to match. No issues with any items and delivery was able to be arranged around different fitting stages. Mark Baker was great at tweaking the layouts to our ever changing requirements and give advice when needed. I would not hesitate to recommend them and will definitely look no further in the future .

March 11, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hello, thank you so much - We'll certainly pass this onto Mark and the team in the showroom at Newport. We hope you enjoy your new Kitchen and Bathroom! Many thanks, Syd.

Rated 5 out of 5 stars

Consistently reliable and friendly!

We have used Sydenhams for all our building materials, wood and general fixings for many years. The staff are friendly and knowledgeable and always happy to assist you. HIghly recommended and wouldn't go anywhere else.

January 21, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hi Richard, thank you for the review! Great to hear you can get what you need! See you soon! Syd.

Rated 5 out of 5 stars

Perfect service from the staff at…Sydenhams Abingdon.

Perfect service from the staff at Sydenhams.
Courteous and helpful.
Always make time to deliver materials/items at short notice. Very competitive with their stock and costs.
Thank you.

Neil G

January 8, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hi Neil, thank you for the lovely review! Great to hear you're getting the service and materials you need quickly! We'll pass this onto our team at Abingdon! Many thanks, Syd.

Rated 5 out of 5 stars

Very good local service in Abingdon

Very good local service in Abingdon, lots of useful stuff, staff are friendly and efficient. pricing is good too.

January 4, 2021
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hi Colin, thank you for the review! We have a great team in our Abingdon branch - great to see your getting everything you need! Many thanks, Syd

Rated 5 out of 5 stars

Excellent Service From Sydenhams Abingdon

Excellent service from Sydenhams Abingdon, Ellen is superb to work with.

Great products, great people.

December 21, 2020
Unprompted review
Sydenhams logo

Reply from Sydenhams

Thank you for taking the time to give us a review! Great to hear!
Hope to see you in branch soon, and have a lovely Christmas and New Year!
Many thanks, Syd

Rated 5 out of 5 stars

The staff are terrific

The staff are great. They are friendly and helpful. I always know I will get a welcome.
I use the timber cutting service and Martin always does a great job.

December 21, 2020
Unprompted review
Sydenhams logo

Reply from Sydenhams

Hi James, thank you for the review! Glad to hear you're getting all you need from our Abingdon branch!
Hope you have a lovely Christmas and we look forward to seeing you in the New Year!
Many thanks,
Syd.

Rated 5 out of 5 stars

Always a great service from Abingdon…

Always a great service from Abingdon sydenhams.The office guys and girls always seem to get my order to me quickly even if I’m working further a field.after lockdown the went the extra mile (s)sourcing my materials that were in short supply.thank you Mike t,little Mike,Ellen,Sam,and Adam sat in the corner.also thanks to Martin and Ben in the wood shed for cutting my timber at short notice.
MERRY CHRiSTMAS

December 21, 2020
Unprompted review
Sydenhams logo

Reply from Sydenhams

Ahh thank you Az! Much appreciated and we'll certainly let the team at Abingdon know!
Hope you have a lovely Christmas and we look forward to seeing you in the new year!
Many thanks,
Syd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look