I found my favourite item on the website. It was easy to place the order and the delivery was more than fast- after four working days incl Saturday it arrived in Germany! The quality is exactly what... See more
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Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... See more
Company replied
I placed an order for a very good priced item compared to other luxury websites. The products are genuine and customer service is professional. The only thing is the delivery takes a while, so y... See more
Company replied
I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I d... See more
Company replied
Company details
Written by the company
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Contact info
V dolině 1515/1b, 10100, Praha, Czech Republic
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4.4
Excellent
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great service trusworthy seller.
Great service trusworthy seller.
Well packed, fast with an easy tracability.
Will buy again from them for sure.
Thank you
March 3, 2026
Unprompted review
Reply from Symbol
Dear Gharnaout Mohamed,
Thank you very much for your kind feedback! We're glad to hear you were happy with our service, packaging, and fast, trackable delivery. Your trust means a lot to us. We truly appreciate your support and look forward to serving you again in the future!
Everything perfekt
Everything perfekt, service and delivery. The product fit like explained.
The very best thing was the discount price!
Hope to find something very soon again
February 27, 2026
Unprompted review
Reply from Symbol
Dear Patricia,
Thank you so much for your kind words! We're delighted to hear that everything met your expectations — from the service and delivery to the perfect fit of the product.
We truly appreciate your support and look forward to welcoming you back very soon.
Excellent store
Excellent! Very fast delivery this time. Item was packaged very well and with care. I am a very happy customer and l can highly recommend this store. I will definitely purchase from here again.
February 12, 2026
Unprompted review
Reply from Symbol
Hello!
Thank you so much for your wonderful review!
Your recommendation means a lot to us, and we’re delighted to know you plan to shop with us again.
We look forward to serving you soon! 😊
Reply from Symbol
Dear Mar,
Thank you so much for your wonderful review! 🌟
Your kind words mean a lot to us, and we’re so happy everything was perfect for you.
We look forward to seeing you again soon!
The company that shipped you the…
The company that shipped you the parcels in Bulgaria is disaster. When you want to return back the order the CMR that is sent in the box is not valid. You need to send a picture of the CMR to ask the DHL’subcontracter to issue you a CMR and then to go and return back the order. This takes times and it’s very inconvenient having mind that pay a lot of money for clothes and shoes. The service is disaster,
The second problem is that sending back the order you don’t have any confirmation from the Symbol that they have registrated your request for return like all other professional websites for clothes
February 6, 2026
Unprompted review
Reply from Symbol
Hello!
Thank you for your feedback.
We understand your concerns regarding the return process. Please note that while we receive all returned packages at our warehouse, we do not send a separate confirmation upon receipt. Rest assured, every return is registered and processed in our system as soon as it arrives.
We’re aware that working with an external carrier in Bulgaria can sometimes make the process less convenient, and we appreciate your patience. Your feedback helps us improve communication and support for future returns.
Be careful!!
Be careful!!! I have ordered 5 days ago, they took the money and no informations whatsoever on shipment despite requesting information many times. Looks like a scam. Furthermore the customer service provides a phone number and no one answers - they only reply by email with vague answers and no clear information.
January 31, 2026
Unprompted review
Reply from Symbol
Dear Beatrice Borgia,
Thank you for your feedback.
We’re sorry for any confusion regarding your order. As stated on our website, delivery typically takes 8–10 business days, and we always provide tracking information so customers can follow their shipment. In your case, the package was sent within the expected timeframe, and the tracking details were shared with you.
We also maintain constant communication with our customers via email and other channels to assist with any questions. We’re glad that the parcel was ultimately received, and we hope this clarifies the situation.
We appreciate your understanding and thank you for shopping with us.
Honestly the best way to get good clothes
Up to now I have ordered 5 times at symbol fashion.
The fashion they sell is nice and off course original.
The prices are sometimes really good but always better than anywhere else.
Contact and service is always great and very polite, even when I have forgotten to add the right address to the order.
I had one return case, that was totally easy and very correct!
When I visit the homepage today, I am very confident in the company!
So, over the time I have received very good clothing.
And always when I wear it, I am thinking thankful at symbol fashion!
January 23, 2026
Unprompted review
Reply from Symbol
Dear Stefan Kreher,
Thank you so much for your wonderful and detailed review!
Your confidence in our company and the satisfaction you feel when wearing the pieces you purchased truly mean a lot to us.
We look forward to continuing to provide you with great products and service for many more orders to come! ✨
Very positive experience
My experience was positive by finding an excellent service and products that are well packaged. Prices are very competitive. I will use this e-shop in the future.
December 27, 2025
Unprompted review
Reply from Symbol
Dear Francesco Micelli,
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience with our service. It’s great to know you found our prices competitive, and we’re thrilled that you plan to shop with us again in the future.
We look forward to welcoming you back soon! 😊
Great ratio product quality/price with…
Great ratio product quality/price with on-time delivery and a well-prepared package. Thank you.
January 14, 2026
Unprompted review
Reply from Symbol
Dear Marc,
Thank you for your wonderful review!
Your satisfaction means a lot to us!
We look forward to serving you again soon. 😊
Reply from Symbol
Dear Argyris Mantzalos,
Thank you for your wonderful feedback!
Providing an excellent experience for our customers is always our top priority, and your kind words mean a lot to us.
We look forward to serving you again soon!
Great customer service!
Customer service is so friendly and helpful! Would recommend 10/10
Thank you Viktoriia!
October 29, 2025
Unprompted review
Reply from Symbol
Dear Hussam,
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our customer service.
We truly appreciate your recommendation and look forward to assisting you again soon. 😊
I was impressed with the customer…
I was impressed with the customer service of Symbol, quick replies, flexibility, very good return policy.
Their what’s app chat is very practical, they do everything they can to help their Custmer.
The product came in very good package & condition.
It was a very pleasant experience to use this site.
November 3, 2025
Unprompted review
Reply from Symbol
Dear Caroline Kaldas,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a positive experience with Symbol. It’s great to know that our customer service, quick replies, and WhatsApp support made things easy and convenient for you.
We’re also glad the product arrived in perfect condition and well-packaged. Your kind words mean a lot — we look forward to welcoming you back for your next purchase! 😊
Canali pants linen blue…
The order is true to the original brand, size, and color; the packaging is intact and well-packaged; delivery takes quite a while due to shipping times.
The website is comprehensive with several clearly labeled options; the service is good, even through WhatsApp; thanks to the end-of-season sales, prices are finally reasonable, even for the best Italian brands.
August 13, 2025
Unprompted review
Reply from Symbol
Dear Alessandro Mattiuzzo,
Thank you for your detailed and thoughtful review!
We appreciate your understanding regarding the delivery time and shipping process. Thank you as well for highlighting our website experience and customer service — we’re especially pleased that our WhatsApp support was helpful.
And yes, end-of-season sales are the perfect opportunity to invest in top Italian brands at more accessible prices!
We hope to welcome you back again soon 😊
Great experience as always!
As always - aboslutely great selection, quick delivery, and really good customer service with fast replies and help!
July 20, 2025
Unprompted review
Reply from Symbol
Dear Judith,
Thank you so much for your kind words!
Providing fast replies and helpful support is always a top priority for us, so your feedback truly means a lot.
As always, we look forward to welcoming you back again soon! 😊
Smoothe experience
I bought a shirt from Ann Demeulemeester. I love her fashion and was very pleased to find this shirt I'd been looking for for ages on the Symbol site, and for a reasonable price at that. The site is quite helpful, I found the perfect fit immediately, and the handling of the order details was easy and secure. My order arrived promptly, too, and I was kept posted about its progress the whole time. Very nice experience, will be back for more!
July 14, 2025
Unprompted review
Reply from Symbol
Dear H. Wagner,
Thank you so much for your wonderful feedback!
We can’t wait to welcome you back to Symbol for your next find! ✨
Great Customer Support service
I bought a nice trouser for a nice Price, unfortunately it was too small, no Problem for a change into a bigger size without and additional costs. Great Customer Support!
April 14, 2025
Unprompted review
Reply from Symbol
Dear Melanie Holzapfel!
Thank you so much for your kind feedback!
We're really glad to hear that you had a great experience buying from us and that our customer support could help you quickly and easily with the size exchange.
Your satisfaction means a lot to us, and we hope you enjoy wearing your new pair! 😊
I bought some nice clothes
I bought some nice clothes, I returned 1, very good fast communication via WhatsApp or email everything went perfectly great customer service
March 26, 2025
Reply from Symbol
Dear Rachid Ekerhee!
Thank you for your feedback! We are glad that we were able to provide good service and communication regarding your order. We will be happy to see your new orders soon.
The store is trustworthy
The store is trustworthy. Good service and impeccable quality of goods.
March 19, 2025
Unprompted review
Reply from Symbol
Dear Lijana Gailiuniene!
Thank you for your kind words! We’re glad to hear that you had a great experience with our service and products. We always strive to maintain high standards and appreciate your feedback!
No customer goodwill
Nice product, I had to return it, because it was too small. Unfortunaly I did try to return it, unworn with labels, a week too late.
No Chance they send the item back to me, customer service and goodwill is not good and I will not be ordering again.
March 19, 2025
Unprompted review
Reply from Symbol
Dear Julia,
We appreciate your feedback and would like to clarify the situation regarding your return.
According to our company's return and exchange policy, returns can be made within 30 days of receiving the product. You can also find more information here: https://symbol.fashion/other/return-and-exchange.
You contacted us regarding the return label within the specified timeframe, and the label was provided to you on the same day. However, the parcel was sent after the return period had expired, which is contrary to our policy.
We always strive to help our customers. Had you informed us that you would not be able to send the parcel within the specified return period, we would have certainly tried to find an optimal solution for you.
We are very grateful that you chose Symbol Fashion and look forward to your future orders!
Best regards,
The Symbol Fashion Team.
Good price and service
Good price, client service very active. Great shoes . Only thing delivery to Italy (from CZ Rep) takes 2 weeks from order.
March 8, 2025
Unprompted review
Reply from Symbol
Dear Monica Balestrini!
Thank you for your feedback! We’re glad to hear you’re happy with the purchase and our service level. We would like to note that delivery usually takes 8-10 business days (excluding weekends). Your order was delivered on the 9th business day. We are working to reduce delivery times so you can receive your packages faster. We appreciate your understanding and look forward to seeing your orders again!
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