Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... See more
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I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I d... See more
Company replied
My husband kindly bought me a bag on that website, and it all went out smoothly 🙂 It was a « The Row » bag and that leather and color was sold out everywhere, so I’m super happy. 😊 The bag is exactl... See more
Company replied
I have been a loyal customer of Symbol for years, starting back when I lived in Ukraine. Now that I live abroad, I continue to shop with them online, and I couldn't be happier. While international shi... See more
Company replied
Company details
Written by the company
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Contact info
V dolině 1515/1b, 10100, Praha, Czech Republic
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4.3
Excellent
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Great ratio product quality/price with…
Great ratio product quality/price with on-time delivery and a well-prepared package. Thank you.
January 14, 2026
Unprompted review
Reply from Symbol
Dear Marc,
Thank you for your wonderful review!
Your satisfaction means a lot to us!
We look forward to serving you again soon. 😊
Reply from Symbol
Dear Argyris Mantzalos,
Thank you for your wonderful feedback!
Providing an excellent experience for our customers is always our top priority, and your kind words mean a lot to us.
We look forward to serving you again soon!
Great customer service!
Customer service is so friendly and helpful! Would recommend 10/10
Thank you Viktoriia!
October 29, 2025
Unprompted review
Reply from Symbol
Dear Hussam,
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our customer service.
We truly appreciate your recommendation and look forward to assisting you again soon. 😊
I was impressed with the customer…
I was impressed with the customer service of Symbol, quick replies, flexibility, very good return policy.
Their what’s app chat is very practical, they do everything they can to help their Custmer.
The product came in very good package & condition.
It was a very pleasant experience to use this site.
November 3, 2025
Unprompted review
Reply from Symbol
Dear Caroline Kaldas,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a positive experience with Symbol. It’s great to know that our customer service, quick replies, and WhatsApp support made things easy and convenient for you.
We’re also glad the product arrived in perfect condition and well-packaged. Your kind words mean a lot — we look forward to welcoming you back for your next purchase! 😊
Canali pants linen blue…
The order is true to the original brand, size, and color; the packaging is intact and well-packaged; delivery takes quite a while due to shipping times.
The website is comprehensive with several clearly labeled options; the service is good, even through WhatsApp; thanks to the end-of-season sales, prices are finally reasonable, even for the best Italian brands.
August 13, 2025
Unprompted review
Reply from Symbol
Dear Alessandro Mattiuzzo,
Thank you for your detailed and thoughtful review!
We appreciate your understanding regarding the delivery time and shipping process. Thank you as well for highlighting our website experience and customer service — we’re especially pleased that our WhatsApp support was helpful.
And yes, end-of-season sales are the perfect opportunity to invest in top Italian brands at more accessible prices!
We hope to welcome you back again soon 😊
Great experience as always!
As always - aboslutely great selection, quick delivery, and really good customer service with fast replies and help!
July 20, 2025
Unprompted review
Reply from Symbol
Dear Judith,
Thank you so much for your kind words!
Providing fast replies and helpful support is always a top priority for us, so your feedback truly means a lot.
As always, we look forward to welcoming you back again soon! 😊
Smoothe experience
I bought a shirt from Ann Demeulemeester. I love her fashion and was very pleased to find this shirt I'd been looking for for ages on the Symbol site, and for a reasonable price at that. The site is quite helpful, I found the perfect fit immediately, and the handling of the order details was easy and secure. My order arrived promptly, too, and I was kept posted about its progress the whole time. Very nice experience, will be back for more!
July 14, 2025
Unprompted review
Reply from Symbol
Dear H. Wagner,
Thank you so much for your wonderful feedback!
We can’t wait to welcome you back to Symbol for your next find! ✨
Great Customer Support service
I bought a nice trouser for a nice Price, unfortunately it was too small, no Problem for a change into a bigger size without and additional costs. Great Customer Support!
April 14, 2025
Unprompted review
Reply from Symbol
Dear Melanie Holzapfel!
Thank you so much for your kind feedback!
We're really glad to hear that you had a great experience buying from us and that our customer support could help you quickly and easily with the size exchange.
Your satisfaction means a lot to us, and we hope you enjoy wearing your new pair! 😊
I bought some nice clothes
I bought some nice clothes, I returned 1, very good fast communication via WhatsApp or email everything went perfectly great customer service
March 26, 2025
Reply from Symbol
Dear Rachid Ekerhee!
Thank you for your feedback! We are glad that we were able to provide good service and communication regarding your order. We will be happy to see your new orders soon.
The store is trustworthy
The store is trustworthy. Good service and impeccable quality of goods.
March 19, 2025
Unprompted review
Reply from Symbol
Dear Lijana Gailiuniene!
Thank you for your kind words! We’re glad to hear that you had a great experience with our service and products. We always strive to maintain high standards and appreciate your feedback!
No customer goodwill
Nice product, I had to return it, because it was too small. Unfortunaly I did try to return it, unworn with labels, a week too late.
No Chance they send the item back to me, customer service and goodwill is not good and I will not be ordering again.
March 19, 2025
Unprompted review
Reply from Symbol
Dear Julia,
We appreciate your feedback and would like to clarify the situation regarding your return.
According to our company's return and exchange policy, returns can be made within 30 days of receiving the product. You can also find more information here: https://symbol.fashion/other/return-and-exchange.
You contacted us regarding the return label within the specified timeframe, and the label was provided to you on the same day. However, the parcel was sent after the return period had expired, which is contrary to our policy.
We always strive to help our customers. Had you informed us that you would not be able to send the parcel within the specified return period, we would have certainly tried to find an optimal solution for you.
We are very grateful that you chose Symbol Fashion and look forward to your future orders!
Best regards,
The Symbol Fashion Team.
Good price and service
Good price, client service very active. Great shoes . Only thing delivery to Italy (from CZ Rep) takes 2 weeks from order.
March 8, 2025
Unprompted review
Reply from Symbol
Dear Monica Balestrini!
Thank you for your feedback! We’re glad to hear you’re happy with the purchase and our service level. We would like to note that delivery usually takes 8-10 business days (excluding weekends). Your order was delivered on the 9th business day. We are working to reduce delivery times so you can receive your packages faster. We appreciate your understanding and look forward to seeing your orders again!
Order of shoes from Sergio Rossi
I was looking for a special pair of pumps from Sergio Rossi in size 41.
I was really happy to find them on the symbol page and at a reduced price.
Due to the overall circumstances, the transport time of 8-10 working days was reasonable. The customer service is exceptionally good.
I will be happy to order from this site again.
March 5, 2025
Unprompted review
Reply from Symbol
Dear Mrs Edith Schwiesau!
Thank you so much for your kind review!
We're thrilled to hear that you found the perfect pair at a great price and that you had a positive experience with our customer service. We strive to provide excellent service and are so glad that we could meet your expectations.
The delivery time was too long and I…
The delivery time was too long and I just saw after I wore the pants I ordered that they have holes in the stitching
March 2, 2025
Unprompted review
Reply from Symbol
Dear Ioanna Rizou!
We are very sorry that the delivery times for your order have been delayed. We are actively working on reducing delivery times and improving our service.
Regarding the damages you mentioned, unfortunately, we have not received any inquiries about this issue. We have already emailed you with all the necessary clarifications.
Please check your email. We are always ready to assist and find the best solution for you.
Very satisfied.
I found at Symbol Fashion a pair of pants at my size that was not available in store anymore, and at a great discount.
Package was very good, item well preserved inside.
February 7, 2025
Unprompted review
Reply from Symbol
Dear Arnaud Comp!
We appreciate your wonderful feedback! We're thrilled to hear that you found the perfect pair of pants at a great discount. We're also glad to know that you were satisfied with the packaging. We will be happy to receive your new orders.
Good product but not new
Hello,
I recently received my order of Marsell loafers, and while I find the design beautiful, I am quite disappointed with the condition in which they arrived.
I had previously tried this exact model in-store, and the pair I received is noticeably different in condition. The shoes have pronounced creases at the front and feel significantly loosened, whereas the pair I tried in-store was tighter and showed no such marks. This strongly suggests that the ones I received are not new. However, this was not mentioned in the product description, and I find it unacceptable to receive an item in this state without prior notice.
Given these issues, I believe a solution can be found from the support team but i haven’t received any news about my problem yet, i hope soon.
Thanks,
February 22, 2025
Unprompted review
Reply from Symbol
Dear John!
Thank you very much for your feedback. We would like to explain the situation in more detail.
The shoes you received are completely new and have not been used before. All the products presented on our website are original and come with authenticity certificates.
The marks you mentioned are natural creases that can occur on thin and soft leather during transportation or trying on, and they may also be part of the leather's natural texture.
We are very sorry that the purchased shoes did not meet your expectations. We are always ready to assist in resolving any situation, which is why we offered you a return option with a full refund, if the item has not been used. You have 30 days from the moment of receiving the product to return it, as stated in our return and exchange policy on the website.
We have also contacted you via email regarding your inquiry.
Very good products
Very good products - one needs to be aware, however, of the fact that prices on the website are without tax .... but the bill then mentions them, of course...
reliable company ....
thank you !
February 11, 2025
Unprompted review
Reply from Symbol
Dear Martin Gossmann!
Thank you for your feedback! We appreciate your positive comments. We're glad to hear that you found us reliable, and we look forward to your new orders!
Both the delivery and the service were excepcional
Both the delivery and the service were excepcional, I'd say the best experience I had buying from European online stores. I had some doubts about the return and they were of great help and fast on the reply. I'm now a faithful customer.
January 8, 2025
Unprompted review
Reply from Symbol
Dear Alvaro Gurrea!
We are very glad that your purchase on our website met all your expectations – this is very valuable to us.
Thank you for your feedback, and we looking forward to seeing your new orders.
Simply perfect
A simply ordering process and a wonderfull range of products! Great Prices and perfect shipping!
What more could you want? I love it!
January 25, 2025
Unprompted review
Reply from Symbol
Dear, Joëlle Donecker-Owusu!
Thank you for your feedback and for rating our product selection, prices, and delivery.
We are committed to ensuring that shopping with Symbol Fashion provides you with the best possible experience🙌🏻
reliable but slow
The website offers a wide range of products at very attractive prices. The customer service is reliable, and they always reply to emails promptly. However, the entire process is very slow— it took about eight days to receive my order. The return process was even worse. They used the highly inefficient DHL, and it took twelve days for the package to reach the store, and another five days for the refund to be processed. So, a considerable amount of money was tied up for quite a long time before I got it back. It really depends on your situation. If you're sure about the product and the right size, it's a great choice. But if you're unsure whether you’ll need to return or exchange it, I would recommend not taking the risk.
January 31, 2025
Unprompted review
Reply from Symbol
Dear Lou Shen,
Thank you for your feedback.
We are very pleased that you appreciate our website, products, and especially the work of our customer support team. We are always available to resolve any issues. You can also contact our support service for measurements or additional photos of products that you like to ensure your purchase.
The delivery of orders from our website usually takes 8–10 business days. Weekends are not included. Your parcel arrived at your address on the seventh business day of delivery.
Regarding the return situation, the delivery took longer due to processes that, unfortunately, are beyond our control. Since DHL was chosen for the delivery, the return was handled by the same courier service. Sometimes, the process of delivery with DHL can take longer than expected. Accept our apologies that this happened with your order.
On our website, you can also pick an alternative option – the DPD delivery service – which, as experience shows, is much faster.
We have analyzed your inquiry and will definitely make improvements to the delivery and return process.
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