Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... See more
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I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I d... See more
Company replied
My husband kindly bought me a bag on that website, and it all went out smoothly 🙂 It was a « The Row » bag and that leather and color was sold out everywhere, so I’m super happy. 😊 The bag is exactl... See more
Company replied
I have been a loyal customer of Symbol for years, starting back when I lived in Ukraine. Now that I live abroad, I continue to shop with them online, and I couldn't be happier. While international shi... See more
Company replied
Company details
Written by the company
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Contact info
V dolině 1515/1b, 10100, Praha, Czech Republic
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4.3
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Fast customer response
Fast customer response. Although it took almost 2 weeks from placing the order until receiving it, the price is good and worth waiting.
January 15, 2025
Unprompted review
Reply from Symbol
Dear Elise,
Thank you for your feedback! We are glad that you appreciated our support service – we are always available and happy to answer any questions you may have.
We are constantly working on improvements and sure that in the future, we will be able to provide our customers with faster delivery after placing an order.
Was skeptical.. but everything was amazing.
I recently bought a pair of pants from Symbol and I couldn’t be more satisfied.
It’s relatively unknown in my country and it doesn’t have many reviews.. still, I decided to trust them and I was able to get my pants at a steal!
Good prices, fast shipping (only took 4 working days) and good customer service.
January 30, 2025
Unprompted review
Reply from Symbol
Dear Emanuele,
Thank you for your wonderful review! We appreciate your trust and are glad that you had a pleasant customer experience with us.
Indeed, we are relatively new to the European market, but we are sure that we will become your favorite supplier of premium quality products.
Good price but shipping was delayed
Good price but shipping was delayed
January 14, 2025
Unprompted review
Reply from Symbol
Dear Fani!
Thank you for your feedback. We're delighted that you found great prices on our website. We strive to make your shopping experience both enjoyable and cost-effective.
Delivery usually takes 8-10 business days, not including weekends. Occasionally, there may be delays, and we apologize for any inconvenience. We are continuously working hard to improve and reduce delivery times for you.
Everything what I love
All my favorite brands in one place. Service is amazing. Love it 🥰
November 14, 2024
Unprompted review
Reply from Symbol
Dear Jane Kovalkova!
We pay the utmost attention to selecting the best and most relevant items that will appeal to our customers.
We are glad that you rated our company at the highest level.
Great website
Great website, excellent product selection and great deals.
Customer service is very helpful, you can reach them very easily and provide fast information regarding the products.
November 27, 2024
Unprompted review
recommendable, if you do not need fast shipping
I am very happy with my first purchase at symbol.fashion. I ordered two Joseph items from their designer sale. After one week my order was shipped to EU and nicely packed.
October 30, 2024
Unprompted review
Overall a very good shopping experience…
Overall a very good shopping experience - not giving 5 stars just because there’s been some delays in the shipment/tracking link was initially not working, but 7 stars to the customer service which is fantastic. The product is great, would definitely buy again!
September 23, 2024
Unprompted review
I recently ordered from Symbol online…
I recently ordered from Symbol online store. I loved the selection and that they reply you in the online chat immediately and patiently. Definitely recommended!
August 2, 2024
Unprompted review
Etro white blouse
I recently bought an Etro white blouse with embroidery. I kindly asked to deliver the item later. They did it! Very friendly and professional. The blouse is wonderful and perfect for me. Looking to receiving the next item.
August 22, 2024
Unprompted review
Safe and efficient website
Safe and efficient website. Bought a pair of shoes from them and everything worked fine. The store manager is in contact with you, and every doubt or question you have, they immediately answer and try to solve the problem. You can either pay by the website or through a link sent by the store manager. Delivery takes a little bit of time, but it is okay.
August 19, 2024
Unprompted review
Easy and pleasant shopping
Symbol has become my go-to destination for purchasing luxury brands. 👗👡👛
Fast shipping, interface is user-friendly making it easy to navigate through great selection, my orders arrived on time and in perfect condition. What else do I need for enjoyable shopping?
I highly recommend this site!!!🫶🏻
It’s working and completely trustful.
August 22, 2024
Unprompted review
I recently had the pleasure of shopping online at Symbol.
"I recently had the pleasure of shopping online at Symbol.The website offers a wide range of options from top-quality brands, making it easy to find exactly what I was looking for. The shipping process was smooth and efficient, and the customer service was outstanding—responsive, friendly, and helpful. Overall, it was a fantastic experience, and I will definitely be shopping here again!"
August 21, 2024
Unprompted review
Do not buy! Avoid at any cost! This is a scam.
Placed an order a week ago, no processing, no shipping. No communication. Took the money and nothing. They do not accept paypal so now I have initiated a chargeback on my credit card to get my money back. Avoid, it's not worth wasting time and money.
July 29, 2024
Unprompted review
Reply from Symbol
Dear customer,
Hello!
Thank you for request. We are always in touch and ready to help. However, to provide you with a comprehensive response, could you please clarify your order number or any contact information?
We will urgently review the information regarding your order and get back to you with an answer, because a pleasant shopping experience on our website is our highest priority.
Be careful.Scam. Better to avoid
I have ordered from here 2 times. Before the first shipment, they sent me the pictures since the product was damaged asking if i still wanted to have it. I decided to proceed with the shipment since it was the last one and I liked the product. I went to fix imperfections and paid myself for it. The second time i ordered shoes. Again, they send me pictures saying the product is damaged (second time in a row becomes quite suspicios), but I can still return it later if something is wrong. When product arrived, i tried shoes and they run small to me, so i decided to return. Fun part stars here. Once my return was delivered i have not received any confirmation. I waited for some time and wrote myself. They told me i damaged the shoes and they can not accept the return regardless of the fact that they sent product to me already damaged. I still havent recevied money back, shoes were expensive. What they do, they try to get rid of damaged items that unlekily to sell and then dont accept the return blaming the customers for it. Despite of the EU law, no refund has been received. Better avoid this shady ecom platoform.
May 21, 2024
Unprompted review
Reply from Symbol
Dear, Anastasia! Thank you for your feedback and for sharing your experience with us. We sincerely apologize for any inconvenience caused and would like to clarify the situation, as your trust and satisfaction are our priorities, and we strive to provide services of the highest quality.
Our company adheres to strict quality standards, and when minor defects are found, we always inform customers with mandatory photos of the areas with minor defects. Before shipping the product, we offer the choice: to accept the product with minor defects or to refuse the shipment.
In the case you describe, we informed you before shipping, as evidenced by our correspondence in one of the messengers, that the product had minor damages, supported by photos of the defect. On the same day, you confirmed the shipment of this product to you. It should be noted that at the time of your order, there was a 50% discount on the original price of the product due to minor defects. At the time of shipping, the sole was without signs of wear, and we can provide photos if necessary. Upon receiving the return of this product from you, our specialists thoroughly checked the product for compliance with the return rules and in this case, signs of wear were found, which are also visible in the photos we can provide. This, unfortunately, confirms that the product does not meet the return conditions described on our platform - https://symbol.fashion/other/return-and-exchange.
We regret that your return was declined due to the damage, specifically signs of wear, which did not correspond to the original condition. We understand that this may be unpleasant and apologize for any possible inconvenience. We are very sorry, but in this case, we are forced to refuse the refund for the shoes.
Worst customer service
Worst customer service. DHL lost my return parcel and the customer service has zero solutions for the customer. I will never buy again from this e-commerce
March 25, 2024
Unprompted review
Reply from Symbol
Dear Annachiara,
Thank you for your feedback.
We sincerely apologize for the situation that has arisen and for the inconvenience it has caused you.
Our team has made everything possible to ensure that refund process will be as fast as possible, as we understand how important it is to you.
The investigation and refund process usually takes some time, but we have been in touch with you at every stage and provided you with up-to-date information. We are constantly working to improve our service and reduce the time it takes to resolve such situations.
We really hope that you will give us a chance to improve your experience and make your future orders as comfortable as possible.
Thank you for sharing your feedback, and once again we apologize for any inconvenience.
New favorite retailer 🤩
Fantastic selection of designers, great deals on current collection, superb packaging and their customer service is outstanding!! Their CS answer nearly instantly and is very helpful and friendly! I am so happy with my purchases, thanks a lot ❤️🔥
Keep in mind that the delivery for some items (without the fast shipping symbol) can take up to two weeks but I really don’t mind, the shipping and returns are already free which is great 👍👍
*Also, it would be great if you can add a back in stock notification alert on your website 😊
April 12, 2024
Unprompted review
Great experience
Great experience! 5stars
I ordered at this retail store/ online shop only ones and I can say that I am very pleased. The product was as described, customer service friendly and helpful, package perfect wrapped.
Thanks!
January 3, 2024
Unprompted review
Reply from Symbol
Hi Micki,
Thank you for your feedback, we very much appreciate it!
We will be happy to help you in the future you can contact us at any time)
Best regards,
Symbol Team
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