Synchronybank Reviews 1,859

Just needed to update my phone number. Customer service sent me a link to verify my identity and I took photos of myself, uploaded my driver's license, and received a code. Was told the code was invalid. Went through the whole process again and was again told the new code was invalid. When they told me I would have to wait 10-12 business days for a letter in the mail to verify my identity, I paid the account off and just closed it. And all I wanted to do was change my phone number. Terrible customer service! Either fix your glitchy tech or offer customers a workaround that doesn't involve a two-week wait just to change their phone number. Ridiculous!

Bought furniture they promoted signing up for autopay. I didn’t check statements regularly and after 18 months they doubled the balance and all incurred interest over 18 months which was 34%.

These are bad lending practices and they smugly tell you on the phone that they tell you when the promotions end and never actually notify you by email or text. It’s a setup to fail personally.

Going to pay this off and never shop at Ashley furniture again or anyone who offers “Synchrony Bank”, Shady lenders.

The most stressful service - whether online or by phone. I just want to make a payment, but they make it so difficult that it makes you not want to pay anymore.
if I could give it a ZERO rating, that's what I would give.

Autopayment failed after set up and was consistently a problem every month which increased frustration. Late fees issued then due to failed autopayment on Synchrony's site. Experienced good customer service and closed the account after four months of failed autopayments.

if i could give no stars they would get that. been sending everything to the wrong address. now my account has been closed and i have multiple late fees on my account. my credit has been smacked and all they are trying to do is "you can apply for another card"

INCREDIBLY DIFFICULT TO RECEIVE PAYMENT(S) as a beneficiary of multiple ira / cd accounts! My father passed away in August of ‘25 and my 2 siblings and I repeatedly filled out multiple forms that were REPEATEDLY REJECTED! -even with going through line by line WITH their bankers on multiple calls! No checks, only rejection letters to receive in snail mail! They told us we could transfer funds from bank to bank, then told us it couldn’t be done. One of the worst experiences I’ve ever gone through with 6 figures for each of us at stake! I will never do business with Synchrony! If they have your money, good luck getting it back! I promise you, it will take months and months you rarely get the same person twice when calling! I honestly & whole heartedly believe that their processes and paperwork are purposely designed to make it as difficult as possible to receive funds that belong to you. Our entire experience was ABSOLUTELY ABSURD!

Synchrony bank has taken over the Lowes pro accounts. All good but sent the card to the wrong address. I called, had them send a new card, received new card, went online and set up new card account and autopay. New card does not work still. Called customer service again, they said the card I have does not exist, and I do not have the card they sent... technician on the phone was not helpful or polite, said "I will send another card but It will not help so good luck." So thanks for nothing Synchrony bank, I will be paying off the card and going else where for my commercial account. I have had this card for numerous years with no issue prior to Synchrony Bank assuming.

This is the worst bank with the most stupid people working there. They handle Amazon and decided not to credit payments that I've made. It cleared my bank and still days later not credited. The excuse was my payment was too large. Who new minimum due of 30.00 is too much. Amazon needs a new bank.

They are not BBB member and charge high interest rates WHERE are the usury laws

I've been a sams club credit card holder for many years paying in total balnce every month. They ruin my ccredit because I missed a payment because they either didn't send a statement or it was lost in the mail. I called and they waived the late fee because I've never even been late. But ruined my credit even though I paid the entire amount. Plus I was declined when I went to get gas again Sam's I will now close the account permanently.

I completely wish I could press zero star! This bank is robbing my money & my life! I have been thru a nightmare the last 8 months. My account was hacked with Amazon. And all was sent to me and all was returned. Long story! But this bank has such poor drained customer service. They keep adding charges on over & over and only taken half back off. At one point after contacting BBB the bank straightened out everything and had a zero balance. I hadn’t used the card since it was hacked. I closed the card to discover Syncrony can do whatever they want to the card. It’s closed to anyone but them. This should be against the law. In the end they say I owe 1000.00 and it will accure fees and interest til the day I die! This is so unfair! I kept my bill paid up for my charges. Amazon doesn’t care about their customers. They just say dispute it. I have a phone recording from Syncrony admitting she sees the over charges and I should be entitled a refund if they agree with her. Apparently they didn’t agree with her. They have no idea what they’re doing! I need a lawyer! I can’t take it no more! It’s already been 8 months of nerve cracking killing me Bad customer service. Even their statements are wrong! Also I closed the card and was told the bank can continue to add on anything they want to add on. This should be against the law. The card is closed to everyone is the way it should be

Horrible bank !! I had a Lowes Credit Card always made my payments early every month and my card was closed. I also purchased a Lawnmower with the buy now pay later on a two year payment plan always paid early every month until paid off. I can no longer get credit with them for no reason. NEVER USE THIS BANK. THEY RUIN YOUR CREDIT FOR NO REASON.

Synchrony Bank is one of the worst ones I have ever had to deal with. If you make your payments on time and you pay your card off they just literally cancel your card and then you have to reopen or you make a large payment and they put the payment on hold so you have no available credit. If you can avoid synchrony Bank do it, they're the worst

Once again Synchrony has reduced my credit limits on several cards. This impacts my credit score. Truly the most awful bank to do business with.

Used to be great. I dunno what happened but I’ve never had a problem with them before they acquired PayPal. They have no option to look at that credit card and the agents don’t seem to understand words or reading comprehension anymore.

Worst Bank! If you ever want to get your funds back, do not give them to Synchrony Bank!!!!! We are fighting and fighting with them just to close our CDs and move the funds to another bank. They are denying us at every turn, creating more and more hoops to jump through, delaying another 7-10 days here, another hoop, mail a letter, have something notarized. It goes on and on!!!

Available credit was applied instantly after purchase, but payment process was way slower than any other banks that caused interest charges on late payment. Customer service was not easy to reach out and not helpful at all. I believe this is the worst credit card company in US.

my available credit was lowered from $7000 to $300 after having my Lowe's card for 20 years. As long as I was using it to make large purchases it was fine but I have only used it for small purchases in the last year. When I called regarding the decrease, the account manager said basically we did a review and lowered it. After 20 years I asked? Yes that is how it works, she said. When I told her I would be closing my accounts, she asked if there was anything else she could do for me. What a joke! Worst customer service ever!!!

They can close your account for no reason, and refuse to help you when you call them. Your cashback rewards are good as gone. Basically, expect pain and frustration.