Synergy Car Leasing Reviews 

739
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable team for providing exceptionally helpful advice, friendly support, and maintaining transparent communication throughout the entire vehicle leasing journey. People consistently highlight that the transaction process is wonderfully smooth, highly efficient, and completely stress-free from initial inquiry to final handover. However, some reviewers noted occasional operational issues such as unexpected delivery date delays, vehicle transit damage, or communication hurdles during their specific order stages. Consumers also mentioned encountering complex administrative requirements or minor logistical hiccups when coordinating handover dates and managing all necessary documentation carefully.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being professional, helpful, and... See more

Service

Customers had positive experiences with service, highlighting a seamless, efficient, and professional leasing... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as knowledgeable,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth and efficient... See more

User experience

Consumers find user experience to be exceptionally positive and straightforward. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was fantastic all the way through the process in finding our second car with Synergy. Genuinely felt he tried to find the best deal for us and understood exactly what we wanted. No hard sell... See more

Company replied

Rated 5 out of 5 stars

Chris is simply brilliant! I can’t recommend Synergy enough! Their service is incredibly fast and efficient, with more than enough help throughout the process. I received my amazing Cupra Born within... See more

Company replied

Rated 5 out of 5 stars

Extremely good customer service from Sanj and the team! Their help and advice made the whole process completely seamless. This is my second time leasing through Synergy, and both experiences have been... See more

Company replied

Rated 5 out of 5 stars

Craig & his team at Synergy are always really helpful. We get a first class service at a good competitive price. The after sales care is as good as the pre sales care as well, so any queries we ha... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

Synergy Car Leasing is a leading vehicle leasing provider in the UK. We offer business and personal leasing to private individuals and all types of organisations. We supply all makes and models of cars and vans, including electric and hybrid vehicles. With nationwide UK delivery, and ongoing support throughout the duration of your lease, our dedicated account managers are on hand to deliver an excellent leasing experience. Synergy also offers a complimentary fleet review for companies. We are specialists in helping SMEs manage their fleet, reduce emissions and drive efficiency. Our fleet management team can help secure ongoing credit facilities and discounted manufacturer terms. We can also offer an easy-to-use online portal to help you run and manage your fleet. Synergy Salary Sacrifice supports your business to attract and retain your best talent, with tax efficient salary sacrifice schemes and our easy-to-use online portal. Synergy Salary Sacrifice can be tailored to the requirements of your business. We support with documentation, payroll information as well as employer protection options if an employee leaves your business and has a salary sacrifice car to return. Synergy Re-Lease offers used car leasing to both business and personal customers; offering excellent value with all the convenience of leasing. Established since 2006, Synergy is a multi-award winning business, with a friendly and professional team based in the beautiful spa town of Harrogate in North Yorkshire. We're available to offer help and support 7 days a week. You're in safe hands with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

739 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(739)

194 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Synergy car leasing - Matt Hunt

Working with Matt Hunt as been a pleasure, not let me down once. If you're looking for a great lease deal you won't go far wrong giving these people a chance.

December 5, 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for taking the time to leave your fantastic five-star review. We are delighted to know that we were a pleasure to work with and have shared your kind words with Matt and the rest of the Synergy team. Thank again!

Rated 5 out of 5 stars

Easy to deal with...

Easy to deal with, because of their can do attitude..

November 6, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your five-star review! We are delighted to know that you found us easy to deal with. Thanks again for choosing Synergy!

Rated 5 out of 5 stars

Great experience right from the start…

Great experience right from the start of the order to the delivery. Regular updates throughout and a strong level of customer support too.

December 8, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you for your five-star feedback. It's wonderful to know that we provided a great experience from the start through to the delivery with regular updates and a strong level of customer support. Thanks again!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, great price.

December 5, 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your five-star feedback. It's fantastic to read that you found us easy to deal with and that our pricing met your expectations.

Rated 5 out of 5 stars

Excellent service

I've lost count of the number of personal lease cars I have had through Synergy (I think it is 6). Whilst I appreciate that this only means doing business with Synergy every 2 to 3 years I find that doing business with them is a real joy. I've had the same account Manager for a long time (Glyn) who is really helpful and who always tries his best to give me the best deal possible. I thoroughly recommend Synergy.

December 3, 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your positive five-star feedback. We are delighted to read that you found us a joy to do business with and that you feel able to recommend us. We truly appreciate your continued valued business and have shared your kind words with Glyn and the rest of the Synergy team.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with , and to get information

December 4, 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you for your kind five-star feedback. It’s great to read that you found us easy to deal with!

Rated 5 out of 5 stars

Chris is just brilliant, 100% reccomend!

Chris is simply brilliant! I can’t recommend Synergy enough! Their service is incredibly fast and efficient, with more than enough help throughout the process. I received my amazing Cupra Born within two weeks of my first contact. I rarely leave online reviews but this exceptional service has truly impressed me.

November 5, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your fantastic feedback! We are thrilled to read that you found our service fast and efficient and that we were helpful throughout the process. We truly appreciate your recommendation and have shared your kind words with Chris and the rest of the Synergy team!

Rated 5 out of 5 stars

This is the second car I have had the…

This is the second car I have had the privilege to have off Synergy Leasing, they seem to be the cheapest with all things taken into consideration, and I cannot fault the attention given by Glynn who I dealt with my application,all in all a very good set up, give them a try I did and it worked out just fine.

September 29, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your five-star review and for your continued valued business! We truly value your kind words and have shared them with Glyn and the rest of the Synergy team.

Rated 5 out of 5 stars

A Perfect Fist Car Leasing Experience

As a mature OAP with previous car constraints, this was my first journey into Car Leasing. After reviewing a number of leasing websites and reading reviews I eventually came across Synergy. The customer reviews were all helpful and positive and they had the EV car I was looking to lease at a competitive price and delivery lead time.
The first contact with Ellie was extremely positive and she readily provided answers to the questions that I raised as a “Newbie”. From that first contact with Ellie, the rest of the team I dealt with Gemma, Jessica and Karen all demonstrated a 100% commitment to customer satisfaction.
The finance lease price was extremely close to the website figure and the car was delivered in mint condition with a full EV charge ahead of the first estimate.
In summary, I wish I had been able (confident) to start car leasing several years ago and would have no hesitation in recommending Synergy to friends and family (I already have !!). As well as being a more positive experience than buying through the traditional dealerships, it also has in my first leasing venture delivered significant financial benefits.
It is now 2 months since I took delivery of my VW ID7 and I remain comforted by the regular emails I receive keeping me updated as I navigate my first leasing journey. When my lease comes to an end, Synergy will be my first port of call. I have already extolled the company to friends without any hesitation.
Many thanks to all at Synergy.

September 25, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for taking the time to leave such fantastic, detailed feedback on your recent experience with us. We are thrilled to read that we were able to provide you the perfect first car leasing experience and that you feel able to recommend us! It's great to know that you had a positive experience with our team and that we demonstrated 100% commitment to customer satisfaction. We truly appreciate your kind feedback and have shared it with Ellie, Gemma, Jessica, Karen, and the rest of the Synergy team. Thanks again for choosing Synergy and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Great service

Jonathan has helped me with my last few lease cars and he's always been super helpful, supportive and knowledgeable. This time, we had a slight hiccup with car delivery dates and Jonathan and the customer service team at Synergy went above and beyond to help resolve the issue. 5 star service.

November 24, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you for your fantastic five-star review! It’s wonderful to read that we provided great service and that you found us helpful, supportive and knowledgeable. We are pleased to know that despite the slight hiccup in car delivery dates, we were able to resolve the issue for you. We have shared your kind words with Jonathan and the rest of the Synergy team! Thanks again for choosing us.

Rated 5 out of 5 stars

Very nice and very good people to work…

Very nice and very good people to work with Ellie was great for understanding
our needs.

Very happy

November 21, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your fantastic five-star review! We are thrilled to know that we understood your needs and that you had a positive experience with our team. We have shared your kind words with Ellie and the rest of the team. Thanks again for choosing Synergy.

Rated 5 out of 5 stars

Very good deals and customer service

Very good deals and customer service. My car was damaged en route when it was delivered. Navinder was very helpful in getting the damage paid for by the delivery company.
Tara was also very helpful in finding the car I wanted and was not pushy like some other companies I dealt with. All in all, very good customer service.

November 14, 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you very much for your positive five-star review. We are delighted to read that we provided very good customer service, helped you find the car that you wanted and, that the issues on delivery were quickly resolved with the supplier. We truly value your feedback and have shared your kind words with Navinder, Tara, and the rest of the Synergy team.

Rated 5 out of 5 stars

David and team have been very helpful

David and team have been very helpful. Nothing but good things to say about this company. First time leasing, but will continue to do so with this company

November 18, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your valuable feedback. We are delighted to know that we were helpful and that you have nothing but good things to say about us. We have shared your kind words with David and the rest of the Synergy team and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Excellent company

Excellent company. The staff are polite, friendly and knowledgeable and they always do what they say they'll do, when they say they'll do it. Before I leased my current car through Synergy, I looked at their trust pilot and feefo ratings, which are impressive, and their prices are very competitive. I'm really happy with the service I received from Synergy. Thank you

October 16, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your kind five-star review! We are thrilled to read that you found our team polite, friendly and knowledgeable. It’s wonderful to read that you chose us after looking at our Trustpilot and Feefo ratings, and that you found our prices competitive. We truly appreciate your feedback and are pleased to know that you are happy with the service you received. Thanks again for choosing Synergy!

Rated 5 out of 5 stars

great service…

I repeatedly experienced great service from different people at Synergy. Very quick responses, great advice and great deals.

November 13, 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your five-star feedback. We are delighted to know that you’ve repeatedly received great service from our team, with quick responses, and great deals. Your kind words mean a lot to us, and we’ve shared your feedback with everyone here at Synergy. Thanks again!

Rated 5 out of 5 stars

Always great service from Synergy

Always great service from Synergy, from advising on suitability, gathering quotes, sorting the finance and then through to checking after delivery - always good.

October 27, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for taking the time to leave feedback on your recent experience with Synergy. We very much value our long-standing customers and we are delighted to know that we continue to provide great service throughout.

Rated 5 out of 5 stars

Great service hassle free

The guys at Senergy from initial inquiry to delivery it is completely hassle free.
This is my second car with Senergy they are great to deal with

September 12, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you very much for your kind review and for your continued valued business! It's fantastic to know that we provided a great service and that you found the process hassle-free from initial enquiry to delivery. Thanks again for choosing to lease with Synergy.

Rated 5 out of 5 stars

Great service and so much more helpful…

Great service and so much more helpful and personable than another lease company I was going with. Ellie went out of her way to find us the right car and deal, really pleased.

November 3, 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for taking the time to leave feedback on your recent experience with us. It's fantastic to read that we provided great service and that you found us more helpful and personable. We have shared your kind words with Ellie and the rest of the Synergy team.

Rated 5 out of 5 stars

TOP SERVICE - HIGHLY RECOMMENDED.

Listened to and understood what we wanted and what we needed. Whole transaction smooth and stress free. So far, the car is excellent and the service the same. WOULD RECOMMEND WITHOUT HESITATION.

November 3, 2025
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your fantastic five-star feedback and recommendation. We are thrilled to read that you felt listened to and that we understood what you wanted and needed. It’s wonderful to know that we provided excellent service and that you found the whole transaction smooth and stress-free. We truly appreciate your kind words. Thanks again for choosing to lease with us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look