Synergy EV Reviews 

231
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and highly knowledgeable staff who arrive promptly and complete installations with impressive efficiency. People consistently appreciate the clear communication and expert advice provided regarding the best EV charger options. Consumers also highlight the seamless app setup and thorough demonstrations explaining how everything works before departure. Reviewers note that workspaces are consistently left exceptionally clean, tidy, and entirely free of any packaging mess. Many buyers emphasize that these polite engineers go above and beyond to guarantee complete customer satisfaction. Every person expressing an opinion describes a smooth, hassle-free process from the initial office call to final completion.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting punctual and professional installers who... See more

User experience

Customers consistently note positive experiences with user experience from start to finish. Consumers... See more

Application

Clients share positive opinions on app functionality and support. Reviewers consistently mention that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis your engineer made a fantastic job today, he was polite and his work was efficient thorough throughout, clean and tidy up afterwards would highly recommend, And would like him to come back t... See more

Rated 5 out of 5 stars

Lewis (Brand) fitted our Ohme kit today. Arrived at time agreed, very friendly & knowledgeable, great communication. Job done in 2 1/2 hours, including fixing an earthing problem in the kitchen. Helpe... See more

Rated 5 out of 5 stars

i had Lewis Brand install my OHME home pro today, what a great experiance, he was extremely polite, friendly, and professional.. super tidy, no cables or mess left behind, cleaned everything, very nea... See more

Rated 5 out of 5 stars

Robert installed our new EV charger and did a brilliant job. He was very professional, punctual, and friendly. The installation was carried out quickly and to a very high standard. Everything was left... See more


Company details

  1. Electrical Installation Service
  2. Electrician

Written by the company

Synergy EV are a family run electric car charger installation company based in the south east serving all of Kent, Surrey and London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

231 reviews

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No recent history of asking for reviews

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5.0

All reviews

(231)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended

Charlie and Steve installed my EV charger today. They were very thorough and even hoovered up afterwards. They were very polite - asking if they should take their shoes off etc They worked without a break and produced a neat clean installation. They even connected my phone App to the charger. I give them 5/5.

December 23, 2024
Unprompted review
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Reply from Synergy EV

Dear John, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Faultless Service

From first enquiry to installation .. EASY and I did not have a clue !
Online Survey was straight forward enough, installation was speedy and efficient all in time for my ev delivery.
Steve the installer called me on the morning to let me know traffic was bad and delayed 20 mins , very nice guy who explained everything to me .
All left clean and tidy no mess at all
Overall great service from all the team would recommend 100%

December 18, 2024
Unprompted review
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Reply from Synergy EV

Dear Tracy Laing, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

1st Class from start to finish

From the initial enquiry to the finished installation Synergy have been absolutely brilliant. Any questions I had prior, during and after were all answered immediately. My particular job was not a straightforward install due to the location of the meters etc but was no problem for the Engineer.
I would highly recommend SynergyEV for your EV needs.

November 11, 2024
Unprompted review
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Reply from Synergy EV

Dear Peter, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Cannot Recommend Enough!

My Dad has just made the change to an EV, and Synergy EV where charged with the installation of his home charge point.
From begining to end and the whole process was seemless and very professional by the team at Synergy EV.
Danny the Instalation Engineer was very friendly, knowledgable and took the time to fully explain and walk my Dad through every step of charging his new car. Their workmanship was exceptional clean and tidy with minimal fuss.
Highly recommend Luke, Danny and Synergy EV as a whole.

November 7, 2024
Unprompted review
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Reply from Synergy EV

Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Great company

What a great company!! After my EV charger developed a fault 18 months after installation, and the charger company asking me to take it apart and send them photos (which I am by no means trained to do), I called Synergy EV who did the installation and Luke completely took over the problem. They contacted the other company directly and arranged for them to send the replacement parts to me and then sent another knowledgeable, diligent member of the team to carry out the works in the same week. Great customer service and couldn’t recommend them enough

October 18, 2024
Unprompted review
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Reply from Synergy EV

Hi Lee, Thanks for your kind words. We are always here for after support & are just happy we got the issues resolved for you. 👍

Rated 5 out of 5 stars

Truly outstanding customer service

Truly outstanding customer service. I'm writing this almost a year after our charger was installed. A minor fault developed over the summer. I dropped Luke and his team an email to describe what was happening - within about an hour, Luke called me to say what he thought was wrong; within a day someone had come to fix it. They are professional, honest and friendly.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful business

Very friendly and helpful business
Great communication and Charlie and Steve were helpful, friendly and cheerful
Would definitely recommend

August 1, 2024
Unprompted review
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Reply from Synergy EV

Dear Joanne, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Steven and Charlie were brilliant

Steven and Charlie were brilliant, thank you!

July 23, 2024
Unprompted review
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Reply from Synergy EV

Good Afternoon, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

5 stars is not enough!

Bought an EV on Friday and contacted Synergy EV on Monday enquiring about a home charger.

Spoke with Luke (Company Director) who came across as genuine and passionate about his work and his company. Feeling completely assured of his integrity I asked how soon they could fit a home charger and he offered Friday. I advised that I was going away for a long weekend and therefore it would have to be a later date.
Luke then offered Wednesday afternoon, which was great.

On the Wednesday, Luke telephoned to advise that his engineer was held up in North London and would be late (I am in mid-Kent). In the meantime, another engineer would come and start the job in readiness for his arrival.

Shortly after the first engineer arrived, the original engineer turned up along with another one, and all three of them got to work as a team like a ‘well oiled machine’.

All three were, extremely friendly, knowledgeable and happy to answer any questions (even daft ones) and my partner and I really enjoyed their company.

When the job was done, the relevant apps needed setting up which they took their time to assist us with and only left when they were sure we were happy.

From the telephone call to start the process, to the finished result everything was impressively efficient and completed with enthusiasm and professionalism.

Customer service at its best, nobody could have done it better.

Thank you Luke and the engineers Luke, Lukas and Charlie, they all deserve a £10 bonus each for such a good job.

July 17, 2024
Unprompted review
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Reply from Synergy EV

Dear Stephen, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Fantastic work

Synergy EV completed fantastic install for us, within a grade II* listed building. The cable run was long, both internally through walls etc and externally through the grounds. The quote was quick and accurate, the whole project from start to finish including the installation went very smoothly. Very impressed with the work and would highly recommend them.

June 8, 2024
Unprompted review
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Reply from Synergy EV

Dear James, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Thank you Andy and Jake for your…

Thank you Andy and Jake for your outstanding professionalism. You made our life easier to fast charge our car. You didn’t give up until was fixed. I definitely recommend you to anyone who switch to EV world.

May 14, 2024
Unprompted review
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Reply from Synergy EV

Dear Sanaa, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Ben and Ben arrived on time and began…

Ben and Ben arrived on time and began the install right away. They were both efficient and very tidy during the installation. Once completed they ran though the App and explained the finer points of the charger. Very impressed by the service provided and would thoroughly recommend them.

April 12, 2024
Unprompted review
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Reply from Synergy EV

Dear David, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Jake and Andy were the guys who came to…

Jake and Andy were the guys who came to install the Electric Box. They were very friendly, professional, quick and did the job very clean and excellent. I would recommend these two guys to anyone who wants to install the electrical box.

April 8, 2024
Unprompted review
Synergy EV logo

Reply from Synergy EV

Dear Jean, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

So helpful and professional

Had charger fitted yesterday by Ben with help from Jo , it turned out to be fairly difficult to fit as being a Victorian house with main power unit under stairs, they had to go under floor boards and out through wall , a very neat job of laying cable outside , left the area all very tidy , very helpful ,very professional ,
had some quires the next day regarding using the charger, to which they where very helpful , it was the weekend and their day off , always great to know the phone will be answered ,
Would most definitely recommend this company Julia

April 6, 2024
Unprompted review
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Reply from Synergy EV

Good Afternoon, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Excellent service

The team installed a Ohme EV charger me. They kept me informed prior to installation and whilst there was some issues with dates due to sickness, they worked a late shift to ensure the unit was installed as per the initial agreed date - much appreciated.
The work was tidy and they were in no rush to leave until I was happy with the installed product - great job.

March 12, 2024
Unprompted review
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Reply from Synergy EV

Dear Mrs Cowland, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Fantastic Install Experience

From the initial call to the installation itself, the process was simple, polite, efficient, puntial and all those good things!

Went for an Ohme Pro and couldnt be happier. Both Ben and Jake were fantastic guys, really polite and chirpy. Install was as clean as it comes and actually nicer to look at that I imagined. After completion, Jake took the time to help setup the Ohme App.

March 7, 2024
Unprompted review
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Reply from Synergy EV

Dear Imran, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Jo arrived on time in filthy weather…

Jo arrived on time in filthy weather and fitted my EV charge point outside. He worked hard and made no complaints about getting soaked.
Great service

March 1, 2024
Unprompted review
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Reply from Synergy EV

Good Afternoon, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

Excellent experience using Synergy

Excellent experience ordering our EV charger from Synergy EV. The order process was very straightforward and Richard helped with questions and design. The installation was done by Joe and Craig who were excellent from start to finish. The work is a very high standard.

February 1, 2024
Unprompted review
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Reply from Synergy EV

Dear Paul, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 5 out of 5 stars

From first call to end of install…

From first call to end of install everything went smoothly.
Call handlers were excellent and the fitting team were great. Explained everything in detail and help me with the set up of the App.
Really brilliant experience, something other companies could learn from. Well done Synergy EV

February 1, 2024
Unprompted review
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Reply from Synergy EV

Dear Janes, Thank you so much for your amazing review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

Rated 4 out of 5 stars

Good service

Good service, friendly staff, quality job.
Thank you

January 22, 2024
Unprompted review
Synergy EV logo

Reply from Synergy EV

Dear Gholam, Thank you so much for your review, we are very happy that you had a great experience!! This has also been passed on to our team Thank you, Synergy EV!

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