TagsforHope Reviews 500

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express satisfaction with the quality and value of the products, often highlighting the cute designs and the durability of items like collars and leashes. The mission of supporting animals in need is a significant factor for many, making purchases feel more meaningful. Reviewers frequently praise the customer service for being responsive, helpful, and friendly, often going above and beyond to resolve issues like address errors or combining orders. However, some customers also noted issues with delivery services, with packages not reaching their destination or being difficult to retrieve. There were also concerns about product quality, with some items fraying quickly or not performing as expected, such as martingale collars that dogs could still slip out of. A few people mentioned that customer support responses could be slow or unhelpful when dealing with product defects or exchange requests, leading to frustration and a reluctance to order again.

What people talk about most

Product

People report ambiguous experiences with product quality, with some reviewers expressing satisfaction with... See more

Order

Consumers find order experiences to be ambiguous, with many reviewers expressing frustration over not... See more

Quality

Customers had ambiguous experiences with product quality, with some reviewers expressing satisfaction, noting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant disappointment... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reviewers praising quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been gifted one, and bought two collars from TagsforHope now. Absolutely love them - very good quality and value; easy to find correct fit and the designs are so so cute! Love that it supports rescue... See more

Rated 5 out of 5 stars

Just received my second order from them and I am so happy. Yes, it is a little more expensive, but , remember that part of it is to help animals in need and the quality is wayyyyy up there. I had to... See more

Rated 5 out of 5 stars

I wanted to surprise my granddaughter and best friend with a tag. Unfortunately I made a address error on both Orders. With only 1 email , my mistake was updated. And I received emails fro... See more

Rated 5 out of 5 stars

My story begins shortly before Black Friday. I initially ordered two Christmas collars for my pups and when I placed the order, it said "will ship by 12/2" but 12/2 came and went with no update. I... See more


Company details

  1. Pet Store

Written by the company

Hand-crafted pet accessories, designed to keep your pet safe & stylish. Customizable, durable, and backed by our famous warranty. Every purchase helps to feed, treat and rescue an animal in need.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Customer service update!

After a rough start with their customer service, I have to say it was Easter weekend & that delayed their response.
Monday came & they were responsive & attentive to my order issue & corrected it immediately. I will say Beware if you use Apple Pay & need to ship to a different address it will Auto populate the billing address as the shipping address!
And, after the order is placed & you receive a confirmation email with a link to correct any issues or make changes That Link Does Not Work…
Beware Once you submit that is it!
There is No way to contact other than email!
I will update once we receive the tags!
Mahalo!

April 17, 2025
Unprompted review
TagsforHope logo

Reply from TagsforHope

Hello Dorito,

I'm really sorry to hear about your experience. It sounds like there may have been some confusion.

Our customer support team is actively responding to all inquiries, and they're eager to resolve this issue for you as soon as possible. You can reach them directly through our contact form here: https://www.tagsforhope.com/contact/.

If you haven't heard back after sending your message through the form, please check your spam or junk folder just in case our response ended up there.

We're committed to making this right for you promptly and appreciate your patience.

P.S. thank you so much for supporting our mission of feeding, treating and rescuing animals in need, we really appreciate it and wouldn't be able to do our mission without you.

Update: thank you Dorito for letting us know about the bug, it has been fixed.

Rated 1 out of 5 stars

I’m absolutely disgusted with this…

I’m absolutely disgusted with this company from the moment they swore they shipped my order. They never provided me with any proper tracking on my order the whole time before it finally was delivered a few days ago! My package stayed in Chicago Illinois for almost 5 days without any explanation before even finally showing up in I wa never given any delivery date whatsoever & had to stay on top of these people everyday for answers! My one cats tag came with the wrong phone number on it! These people are now insisting that I gave them the wrong information! I absolutely didn’t as they got my other Cats correct! I will never trust them again to even redo the tag they swear they’ll replace! I’m not paying any extra fees for something they should have done correctly the 1st time! Quite shady company as there is no physical evidence of an address or proper phone numbers to call for help or report them!

March 5, 2025
Unprompted review
TagsforHope logo

Reply from TagsforHope

Hello!

We’re so sorry your package didn’t arrive on time, it’s rare, but sometimes USPS misplaces or delays things. If it’s lost, don’t worry, we’ll reship it for free! We always send a tracking email once it’s shipped, but it might have gone to your junk folder or there could’ve been a typo in the email you gave us (it happens sometimes).

Since you didn’t include your order number or name, we can’t look up your order, but it sounds like you got it, which is great! About the tag having the wrong info, we use an automated system that prints exactly what’s entered, and with thousands of orders, we can’t manually check every detail. Our quality team tries to catch obvious mistakes, but things like incorrect numbers can slip through.

No worries, though! We’ll happily redo the tag for you, we’ll cover the production and materials, and just ask you to cover a small shipping fee. You can get started at warranty.tagsforhope.com.

Thanks so much for supporting our mission to help animals, we couldn’t do it without you! Let’s get this fixed so your cat’s tag is perfect and they stay safe.

Rated 4 out of 5 stars

Beautifully made

Beautifully made. Very nice. Only issue is the collar does not stay tight. It seems to loosen easily, so need to always adjust. Luckily we do not use the collar on walks, just a harness, so no risk of her slipping out of it.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Love these tags!

This is my second time buying for my second dog I love them so much! Always get compliments wherever I go with my dogs and when people visit my home. So cute!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy!

I almost never write reviews but honestly, the leash and collar I bought from them exceeded my expectations. 11/10 - they're great! They look and feel well made (and made in Canada even!) and the patterns are adorable. I really like that the leash is padded and has a second handle. Also love that they offer so many different styles. Shipping was extremely quick and the price point seemed reasonable. I hope this company stays in business for a long time to come!

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Was looking for a unique pet tag when…

Was looking for a unique pet tag when came across "Tags for Hope." The tag designs are so fun, but what I loved is being able to put a lot of pertinent information on the tag, for a fast return. God forbid that one of our cats gets lost though! I also like that funds help charity too!🐈

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE working with the Tags for Hope Team!

I LOVE working with and purchasing from Tags for Hope! This team is amazingly helpful, compassionate, and kind. My Chocolate Lab, Gracie (aka Destructo Dog) lost her Idaho License collar tag while on an adventure. I explained the situation to Tags for Hope Customer Service, and they sent me a link to my original order so I didn't have to put everything in again to order a replacement. Jolinn even gave me a 10% discount on the replacement tag! I recommend Tags for Hope to everyone I know - and even some people I don't know. :)

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

I love the whimsy of a Tennessee…

I love the whimsy of a Tennessee Driver's License for my golden retriever. The quality is amazing and the amount of information that can be put on it is a big plus. Only downfall is I wish the slip ring would have been stronger.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased several items for my…

I have purchased several items for my dogs in the last few years, everything from personalized tags, harnesses and leashes. Everything is excellent quality and I get many compliments! The shipping is very fast as well.
Highly recommend this company!

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

I would like to express my sincere gratitude to TagsForHope for their compassion and generous donation to two of my special dogs. Thanks to this donation my dog can get a prosthetic leg and will be able to run and enjoy life to the fullest. My other puppy suffered from human cruelty and as a result needs extensive medical treatment that I cannot afford. Thanks to this company my dogs have a chance for a better future and full recovery now. I cannot thank them enough for being incredible people with a kind and compassionate heart.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a bandana and leash

Ordered a bandana and leash, sooo cute! I love them, my pup is now the most stylish guy on the block!! Thank you tagsforhope 😊

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

The quality of the collars are great

The quality of the collars are great! I messed up the sizing and they told me to donate the two that were messed up! They have been the best for customer service I have ever came in contact with.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality!!

All the products were as pictured and were just as vibrant in real life. Good quality material and sturdy.
This is already my second purchase

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 will order again!

We’ve placed two orders with Tags for Hope and have been obsessed with both orders! Quality is amazing and so many different customizable options really helps you create a product you love!

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

I am your devoted customer for 15 years…

I am your devoted customer for 15 years or so, and I will continue to be. Even the mixup in my last order was solved so quickly and easy for me, you have such an excellent customer service! Thanks again, all tags, bandanas, and collars I ever purchased are just awesome!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and great company

I recently purchased a collar, harness, leash, and tag from TagsForHope, and I have to say, I am thoroughly impressed! The quality of all the products is absolutely superb—durable, comfortable, and clearly made with care. The shipping was incredibly fast, and I had my order in no time.

I made an error when ordering, as I assumed the sizes were the same as other stores, but I didn't realize that each company has its own sizing. Fortunately, the customer support team was incredibly helpful. They guided me to the correct size, and when the new collar and harness arrived, they fit my pet perfectly. The leash and tag are also fantastic, high-quality items that complement the collar and harness perfectly.

I won’t be buying from any other company again. TagsForHope has won me over with their excellent products, fast shipping, and outstanding customer support! Highly recommend!

December 2, 2024
Rated 5 out of 5 stars

High quality items

High quality items that fit my dog (Morkie) well. The designs are clear and very pleasing. The items I've had for more than a year have held up well after use in all weather conditions. Highly recommend this company.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality products

Great quality products!
We bought a matching a collar, leash and harness for our newly adopted standard poodle pup and they great! Quality materials and helping other shelter pets as well! WIN-WIN!!

December 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look