Tailors Mark Reviews 

323
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Used Tailors Mark a few times overs the past 2-3 years for shirts. Well made shirts, quite fun to design, though a little more guidance on fabrics would have been helpful. Had a little issue in the ea... See more

Company replied

Rated 4 out of 5 stars

I have made multiple orders from Tailors Mark. Continuous orders are clear evidence of quality products and company. There are lot of materials, colours and styles to choose from. Price and quality ar... See more

Rated 5 out of 5 stars

Excellent bespoke shirts! Being someone who can't buy off the shelf shirts, Tailors Mark has been my saviour in stocking my wardrobe with affordable bespoke shirts. Would thoroughly recommend to anyo... See more

Company replied

Rated 5 out of 5 stars

The only place I buy shirts online! I've now been purchasing my shirts form TailorsMark for the past 5 years and its still a very good experience. Simple to order, vast selection of good quality fabr... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

We launched Tailors Mark with one mission: make it easy and convenient for you to get high-quality clothes that fit perfectly the moment you put them on. Whether you’re designing a shirt online with our simple-to-use shirt customiser, or meeting us in person for a TAILOR3D suit fitting – your experience forms the heart of our business, and your feedback is what drives us forward. We’re not here to tell you what to wear or how to wear it. We’re here to handmake clothes you’ll never want to take off.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

323 reviews

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4.6

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(323)

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Rated 5 out of 5 stars

I really love it Tailors Mark as you…

I really love it Tailors Mark as you can design your shirt exactly in your style having a unique product.

May 22, 2018
Unprompted review
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Reply from Tailors Mark

Hi Marco, thanks for the 5 stars and great feedback.

Rated 4 out of 5 stars

Great quality of shirts and helpful and fair service

Great quality, and if there are any issues, Tailor's Mark was always happy to help.
Small note: The discount vouchers that you buy expire, so make sure you use them on time! I would change this policy and keep the vouchers active as long as possible.

May 21, 2018
Unprompted review
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Reply from Tailors Mark

Hi Artem, thanks for providing a rating and for your positive feedback. Please don't hesitate to contact our Customer Support team with any voucher enquiries.

Rated 1 out of 5 stars

My first order -->gone missing, my second hasnt arrived yet, but actually i´m beginning to doubt if

My first order -->gone missing, my second hasnt arrived yet, actually i´m beginning to doubt that Tailors Mark is a serious one.

So here is what happend in the beginning von february i ordered 2 shirts, just to see if theyre good and if they fit better than non-customized shirts. After 5 or 6 weeks i contacted the service because my shirts havent arrived yet. I had to write several times and when they responded they wasnt able to tell me where my order was. After several more mails they said that my order went missing, and if i would like to have a voucher for free for all my troubles. So the service offered me, me a voucher for free and said "you get your stuff asap".
At this time i just thought "cool, until now i went through a lot of trouble, but hey give that guys another shot".
Now 5 weeks have passt and i really dont know if there is any progress or if its just fraud. Neither my first order, which should be reproduced nore my new order with the voucher for free havent arrived. Not even a shipping confirmation or sth else... so i am really sad right now and just can tell you guys at this moment that i would recommend to order anything there.
Hopefully my order will arrive... but as i said... i really doubt that by now...

May 17, 2018
Unprompted review
Rated 5 out of 5 stars

Unrivalled customer service & fantastic shirts

The Tailors Mark user experience is a joy, due to its streamline, yet detailed interface. I love the vast customisation options that ensure any product you purchase will be unique for you.

I have also found customer services pleasant and accommodating - they really do guarantee satisfaction. If you are unhappy with the way your shirt fits, they will happily work to improve the accuracy of your measurements and replace the shirt.

Wait times can seem long, but considering the shirts are put together from scratch and shipped from the other side of the world, I can live with it!

May 2, 2018
Unprompted review
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Reply from Tailors Mark

Hi Kenton,
Thanks for the 5 stars and great feedback. We are glad to hear that you are happy with the Tailors Mark product and service. We are always striving to improve delivery lead times, however there can occasionally be delays due to Customs processing times etc.

Rated 4 out of 5 stars

pretty good

pretty good, not enough based on the latest trends and delivery to UK too slow

May 2, 2018
Unprompted review
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Reply from Tailors Mark

Hi Josh, thanks for providing a review. It appears that you have not placed an order since 2014. Have you had a look at our new-look website? Are there any design features / fabrics that you would like to see included?
In relation to delivery times, our standard period for delivery is usually 3-4 weeks, however we can sometimes accommodate urgent order requests if required.

Rated 4 out of 5 stars

Good experience with some user interface issues

I really like this service overall. Shirts are quality products and the measurements are quite accurate!

There are a few reasons why my rating is not full five stars:
1) I didn't find the patterns I was hoping for, even in the higher price range.
2) The user interface in browsing the shirts is quite terrible. Only a small portion of the screen is dedicated to displaying the shirt patterns and there is no indication of how many models there are in a certain view (user doesn't know how much scrolling is left). The controls and dials could also be a bit smoother.
3) The delivery could be a bit quicker.

Otherwise, good experience overall. Keep up the development!

May 2, 2018
Unprompted review
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Reply from Tailors Mark

Hi Olli, thanks for submitting a review.
We are continually looking at improving the user experience of our website so thank you for your feedback. If you believe something does not quite look right, can you please send a screen shot with the details to support@tailorsmark.com and we are more than happy to look into the issue.

Rated 5 out of 5 stars

Of all the MTM shirt services I've…

Of all the MTM shirt services I've tried, Tailors Mark is my favourite one. Besides offering a wide array of fabrics in different tiers, they also have sales and offers on a routinely basis. Their service is impeccable, and they take customer feedback very seriously.

May 2, 2018
Unprompted review
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Reply from Tailors Mark

Hi Filip, thanks for the 5 stars and great review!

Rated 5 out of 5 stars

Never had any issues with deliveries…

Never had any issues with deliveries and service has been good when needed extra help. Can recommend!

April 20, 2018
Unprompted review
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Reply from Tailors Mark

Hi Antti,
Thanks for the 5 stars and positive feedback!

Rated 5 out of 5 stars

Good quality and excellent service

Measurements are easy to do following the instructions, quality is great even on the cheapest options and customer support was excellent. I tried to match dome details with color, and received wrongly done shirt. After contacting, they sent me a voucher for new shirt, so everything went really well.

April 19, 2018
Unprompted review
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Reply from Tailors Mark

Hi Rasmus,

Thanks for the 5 stars and great feedback.

Rated 5 out of 5 stars

The top of the top

I've been using tailors Mark in 4 years periode, and I've always been more than happy everytime I received my orders.
The quality and the color options are outstanding.
I lost once my shirts and after beeing in touch with them, they sended new shirts. That what I call the best customer service.
Keep up the good work. And I'm looking forward ordering more shirts from you.

April 18, 2018
Unprompted review
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Reply from Tailors Mark

Hi Hussam, thank for providing this 5 star review. We appreciate your feedback and we are glad to hear you are very happy with our shirts and customer support.

Rated 5 out of 5 stars

Great service and quality

Always great service, great quality and beautiful designs. Would give my strongest of recommendations.

April 18, 2018
Unprompted review
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Reply from Tailors Mark

Hello Erik,

Thanks for the 5 stars and positive feedback!

Rated 4 out of 5 stars

Good quality

Good quality, surprisingly fast delivery and fine craftmanship. The only downside is that the button holes are super tight.

April 18, 2018
Unprompted review
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Reply from Tailors Mark

Hi Mika,

Thanks for taking the time to provide a positive review.
Can you please contact support@tailorsmark.com with more details about your buttonhole sizing issue? We are more than happy to investigate the issue you have faced. Thank you.

Rated 5 out of 5 stars

I found Tailors Mark a few years ago…

I found Tailors Mark a few years ago quite randomly and have been a fan since. Service is great and though its not been needed that often, when ever I have a question or problem the customer service is first class. This is one of the few websites I recommend friends to time and time again.

April 6, 2018
Unprompted review
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Reply from Tailors Mark

Hi Adam, thanks for the 5 stars and great feedback!

Rated 5 out of 5 stars

Affordable tailoring made easy!

Over the last 4 years I have had several shirts made by Tailorsmark. I wanted to be able to have a shirt that fitted how I liked it which I just couldn't get from off the shelve clothes shops. So I decided to Google and see what I could find for tailoring. I soon came across Tailorsmark website which I found so easy to use and understand. I started with a classic white shirt and added all the different touches I liked. There are options for collar types, material colours and types, different cuts to the cuffs and personalised embroidery options to your shirt. There are many more touches that would take a while to go through. The website shows you how to measure your body for the perfect shirt and shows you a table of your measurements and then the measurements they will make that part of the shirt. You can alter these if you want a tighter or looser fit. You can then save the measurements for another order. I have different colours now with some different touches for different acasions. They also now cater for ladies and do suits, blazers and other various attire. Highly recommended. I could go on and on.

April 5, 2018
Unprompted review
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Reply from Tailors Mark

Hi Mark, thanks for the 5 stars and great feedback. We are glad to hear that you love all the personal customisation options we have on offer.

Rated 4 out of 5 stars

Beautiful shirts

Beautiful shirts of very good quality and an excellent range of fabrics. Not cheap, but lots of deals on once you take the initial plunge.

April 5, 2018
Unprompted review
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Reply from Tailors Mark

Hi Vicky, thanks for the positive feedback,

Rated 5 out of 5 stars

A great place to shop for shirts that suit my tastes

Lovely fabrics with a huge amount of choices to customise shirts for a unique look and fit. Being able to save multiple profiles of measurements is also really useful and there is good advice on obtaining accurate measurements.

April 5, 2018
Unprompted review
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Reply from Tailors Mark

Hi Mary, thanks for the 5 stars and great feedback.

Rated 5 out of 5 stars

Good quality

Good quality, timely dispatch.

April 5, 2018
Unprompted review
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Reply from Tailors Mark

Hi Pekka, thanks for the 5 star review!

Rated 5 out of 5 stars

Great shirts and great selection.

Great shirts and great selection.

I have bought a number of shirts from them and they are always good quality. I like the materials and the amount of customization that you can get. The delivery takes some time, but definitely worth the wait!

April 5, 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Flavio, thanks for the 5 star review!

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