The company advertises it's Australian based and made. It's based in China and sent from there. The hat material appears polyester and see through. Considered throwing it in the bin. After 2.5 wee... See more
Company replied
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Review summary
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Based on these reviews
Never again! Beautiful proud Australian designs, Made in China, WTF? takes ages for delivery, items are NOT cotton, they are sticky poliester, am so disappointed, appalled.
Company replied
Looks Too Good To Be True - FB SCAM Idea and Shirts look great and says a national produce made here BUT after the order and money taken, there seems to be follow up emails of produce sent, then... See more
Company replied
Incorrect size posted after order was altered online. A.I BOT reponses to all emails to customer service. No return details or refund details supplied, to enable return for exchange or refund. Req... See more
Company replied
Company details
Written by the company
At TailorThis, we believe everyone deserves a perfectly fitting garment. Our story began with a desire to create clothing that balances individuality and comfort, ensuring that every customer finds something that matches their unique style while offering the comfort of custom tailoring.
Contact info
United States
- service@tailorthis.com
- tailorthis.com
2.5
Poor
102 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very poor quality fabric
Very poor quality fabric, not as the picture at all, the shirt and ,,work pants” are made from very thin summer fabric, plastic like fabric, I’m very unsatisfied with the purchase
Very disappointing, the picture is of a very good quality and design, what I got is the opposite
February 2, 2026
Unprompted review
Reply from Tailorthis
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@tailorthis.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
I don’t understand this company even…
I don’t understand this company even after many attempts to contact them I experienced no comments from them for a very long time. But I did get a response from a previous email I sent them, they requested I sent my order back to them in China, at the same time urging me to avoid returning the items due to costs I will incur. As I said in my previous complaints about this company is that they do not read any of your concerns /e-mails because they say the same thing over and over again.
The Fabris they use is not cotton it’s a mixed that makes you sweat when wearing it, and it’s printed not sawn on .
And this company is not legit .
January 30, 2026
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@tailorthis.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I ordered a shirt .
I ordered a shirt but didn't et it quickly. Contacted the seller and they assureded me it was delivered.They were very helpful. Turns out it was delivered by mistake to another resident of our village who was away for two weeks after and returned it to us.
December 16, 2025
Unprompted review
Very Deceptive
Absolutely crap dont waste your money. Very disappointing poor quality and cheaply made.
January 29, 2026
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@tailorthis.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
ALL GOOD ..PACKAGE RECEIVED
January 29, 2026
Unprompted review
No Sleeves
No Sleeves. Australia Day shirts with no sleeves. 1" sleeve length, starts under arm pit. One shirt has sleeve facing front. If I could attach images I would, not happy with tailor this. Not cotton as advertised. Very sad...
January 27, 2026
Unprompted review
Reply from Tailorthis
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@tailorthis.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Exchange
When I said that the fit was slightly tight tight the company had no hesitation to deliver the next size without any charge &free delivery.
They did not need to do this as I got what I ordered.
Lovely service and prompt delivery. Fully recommend 👌, Dave
January 3, 2026
Unprompted review
Customer service is superb!
Customer service is top notch, they do what they say they will do.
January 10, 2026
Unprompted review
"Vintage" hat
Not quite what I expected but the support team were very courteous and clearly focused on customer satisfaction by offering me a refund or replacement.
The item arrived well packaged and in good time.
January 23, 2026
Unprompted review
Reply from Tailorthis
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@tailorthis.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
I'm extremely happy with the customer…
I'm extremely happy with the customer service...and extremely grateful for the quick response.
100% highly recommended. I received the replacement top this morning which is a perfect fit.
I will continue to purchase from Tailorthis.
Thankyou once again
Christina Caruana xx
January 25, 2026
Unprompted review
Good website
Great selection of product to choose from and the shirt I chose for my husband arrived in good condition and in a very timely manner
January 6, 2026
Unprompted review
Australia Day Clothing
The Australia Day clothing we ordered is exactly as advertised and fits perfectly.
It looks terrific. Just a pity there was a bit of a hassle with delivery.
We will buy other items in the future.
January 22, 2026
Unprompted review
All the shirts were to small even…
All the shirts were to small even though I ordered extra big sizes
January 6, 2026
Unprompted review
Reply from Tailorthis
Dear Customer,Thank you for sharing your feedback with us. We are sorry to hear that the sizing did not meet your expectations. We always strive to provide the best experience for our customers, and we understand how frustrating this must be for you. Please contact our customer service team at service@tailorthis.com with your order information. Our support team will review your case and get back to you within 24 hours to help resolve the issue. We apologize for any inconvenience and thank you for your patience.
Aussie all the way best shirt ever
Great quality shirt. Really quick delivery. Had wonderful support from customer service team when I needed assistance. Will definitely purchase from there again ❤️
January 22, 2026
Unprompted review
The cotton descriptive was false
The cotton descriptive was false. It was poor quality synthetic and what you see was 100% print not textured sew-ons.
January 22, 2026
Unprompted review
Reply from Tailorthis
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@tailorthis.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
My enquiry was met and rectified
My enquiry was met and rectified, not sure of date
January 15, 2026
Unprompted review
Gold Star service
I ordered three shirts and when delivered I found the sizing smaller than expected.
I requested exchange for a larger size and I was sent a replacement immediately and not requested to return the smaller shirts.
Fantastic service
December 24, 2025
Unprompted review
Great customer service
Great customer service.
Will definitely order from this site again
December 12, 2025
Unprompted review
The ease and proffessional way Cloe…
The ease and proffessional way Cloe helped me with my wrong size problem that i created and she fixed for me
January 9, 2026
Unprompted review
Yori provided great customer service.
January 8, 2026
Unprompted review
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