The website could be a better experience. It's hard to know which items to choose from because there's no real reference - a video would help. Maybe show weights on pillows or something. Produc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Original Pillow was too firm for me. There was no softer option offered in a pillow of the same height as the Original so I returned it. The return was a hassle requiring multiple emails. I made... See more
Company replied
Having discovered Talatex pillows earlier this year, I have just ordered another four pillows for guests to enjoy when they stay with us. They are extremely comfortable, and soft enough that hey ar... See more
Company replied
3.8
Great
221 reviews
Replied to 39% of negative reviews
Typically replies within 1 month
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Open to feedback and responsive
I purchased 2 pillows and they were very nice quality. Unfortunately they weren’t quite right for us so I returned them. I had some difficulties contacting the company initially. This was due to an email address error on the website. Once this was discovered the company corrected the error and was very helpful in getting my return organised. I would recommend trying their products as they are true to their word in offering a trial.
November 21, 2024
Unprompted review
Reply from Talatex
Thank you very much for sharing your experience with us. We're delighted to hear that you were pleased with the quality of our pillows, even though they weren’t the perfect fit for you.
We sincerely apologize for the initial difficulty you encountered in contacting us due to the email address error on our website. We're glad to know that once this was resolved, our team was able to assist you promptly with the return process. Your feedback helps us improve and ensures we continue providing the best possible service.
We truly appreciate your recommendation and are grateful for your understanding. We are committed to offering the highest quality, natural latex products, and your satisfaction remains our top priority. Please feel free to reach out to us anytime if you have further questions or if we can assist you in the future.
Talatex has a great product
Talatex has a great product. Best sleep I've had in years. The shopping interface and tracking for shipments could be more used friendly.
November 4, 2024
Reply from Talatex
Thank you so much for your kind words about Talatex! We are thrilled to hear that our product has contributed to your best sleep in years. Your satisfaction is truly our top priority, and it's wonderful to know that our natural latex products are making a positive difference in your life.
We also appreciate your valuable feedback regarding the shopping interface and shipment tracking. We're continuously working to enhance our customer experience, and your insights will certainly help us improve. Rest assured, we are committed to making the shopping process as seamless and user-friendly as possible.
Thank you once again for choosing Talatex, and please don't hesitate to reach out if you have any further suggestions or questions. We look forward to serving you again soon.
All went smoothly.
Order process very easy with confirmation email. The topper arrived well within the suggested delivery dates and was well packaged. We are pleased with our purchase.
November 1, 2024
Reply from Talatex
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found the order process smooth and that your Talatex topper arrived promptly and in excellent condition.
At Talatex, we are committed to ensuring a seamless shopping experience and delivering high-quality, natural latex products that enhance your sleep and well-being. Knowing that you are pleased with your purchase motivates us to continue striving for excellence.
Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for choosing Talatex. We hope you continue to enjoy the comfort and benefits of your new topper!
STAY AWAY! Bad products, broken promises
Being completely ignored. I wish to return a pillow I ordered within the 30 day trail. After countless messages via the chat on their website, three emails and messages on WhatsApp, I have received nothing in response. No customer service to speak of, no phone number to try. DO NOT BUY FROM THESE PEOPLE, THEY'LL TAKE YOUR MONEY AND RUN.
Edit:
Broken promises of a full refund after trying to get in touch with them. They eventually did after I I got in touch with Klarna and they opened an investigation. They asked me to change this review in return. However, after recieving a "partial" refund even though I have it in writing that any return fees would be waived, it has been made abundantly clear that this company cannot be trusted. The pillow wasn't even that nice! The "firm" choice was flat and flabby. Bad company, bad products, bad promises.
Do not shop here, please heed my review and heed this warning
November 7, 2024
Unprompted review
Reply from Talatex
Thank you for reaching out and for your patience as we worked to resolve your issue. We're glad to hear that the return process has now been completed and that the matter was finally resolved.
However, I would like to clarify some details regarding the refund you received. The total amount you paid for your order included shipping fees, which are paid directly to our logistics partners to ensure fast delivery (2-6 business days). Without the shipping fees, the delivery would take 4-10 business days. We do not profit from these charges, and they are solely passed on to the shipping provider.
We aim to be as transparent and fair as possible in all transactions and ensure that all of our customers are treated equally, with full clarity on our policies.
We truly appreciate your feedback, and we assure you that we continue to work towards improving both our products and customer service. If you have any further questions or concerns, please feel free to reach out.
Thank you for your understanding.
Finally I found the right pillow!
Sleep with comfort when other pillows couldn’t do the job.
October 30, 2024
Reply from Talatex
Thank you for taking the time to share your thoughts with us. We are delighted to hear that our Talatex pillow has provided you with the comfort and support you were looking for when other pillows couldn't.
At Talatex, our mission is to enhance everyone's sleep quality by offering the purest and most natural latex products. Your satisfaction and well-being are at the heart of everything we do, and it's incredibly rewarding to know that our pillow has contributed to your restful nights.
Should you have any further feedback or if there's anything we can assist you with, please don’t hesitate to reach out. We’re always here to help and ensure you continue to enjoy the blessings of nature through our products.
Wishing you continued comfort and quality sleep!
Sent me the wrong item
Sent me the wrong item. Then offered to send me the correct item once I returned the incorrect item. Which would take another week to return and a week to receive. You messed up, you should sent out correct item and trust the incorrect item to be returned.
October 30, 2024
Reply from Talatex
We sincerely apologize for the inconvenience caused by the incorrect item being shipped to you. This confusion was the result of an error at our warehouse, and we deeply regret the frustration it has caused. At Talatex, we strive to provide all our customers with a seamless and satisfactory experience, and we are truly sorry to hear that our initial solution did not meet your expectations.
We greatly appreciate your understanding and cooperation. Please know that we take your feedback seriously and are taking immediate steps to resolve this matter swiftly.
Once again, we apologize for the inconvenience and thank you for your patience and understanding. We are committed to ensuring your satisfaction and will work diligently to make this right.
No response from email
Was going to order from this company, but sent an email with a query. No response whatsoever a few days later. This made me wonder how the trial period and possible return would work?! I’ve now read the reviews, which I wouldn’t have had to check if they’d responded! Glad I did now and won’t be ordering! Shame, they have exactly what I wanted 🤷🏼♀️
November 5, 2024
Unprompted review
Reply from Talatex
I am deeply sorry to hear about your recent experience and any inconvenience this may have caused. We truly value every customer inquiry, and it’s disheartening to learn that you did not receive the prompt assistance you were expecting.
After reviewing our records, it appears that we may not have successfully received your query, which could be due to a technical misunderstanding. Please rest assured that we take such matters very seriously and are committed to swiftly resolving any concerns.
If you are still interested in our products or have any questions, we would be more than happy to assist you. Your satisfaction is our top priority, and we are here to ensure your experience with Talatex reflects our dedication to quality and customer care.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you in the future.
Christina and Nina provided outstanding…
Christina and Nina provided outstanding customer service to me. They were patient and let my family try your latex pillows, then promptly gave us a credit. They were so very professional and courteous during the process that I will never forget your company.
October 22, 2024
Reply from Talatex
Thank you for taking the time to share your wonderful experience with us. We’re thrilled to hear that Christina and Nina provided you with outstanding service. Your kind words about their professionalism, patience, and courtesy truly mean a lot to us.
At Talatex, we strive to provide not only exceptional products but also a customer service experience that leaves a lasting impression. It’s heartening to know that our team made such a positive impact and that your family enjoyed trying our natural latex pillows.
Your recognition inspires us to continue our mission of bringing the purest and most natural latex products to everyone, optimizing sleep quality, and sharing the blessings of nature.
This pillow is not firm it is being…
This pillow is not firm it is being returned
I returned the pillow in the Original package at my expense a week ago and still have not received a credit and or any message from this company. They are in California there is no reason for this delay. I just want my money back.i never received a letter either as to what this delay is. I opened the packages layed on it and put it back in the original packaging to return. There should be no delays.
October 19, 2024
Reply from Talatex
Thank you for contacting us, we have successfully sent you a letter of explanation and hope you understand. I sincerely apologize for any inconvenience you have experienced with your recent purchase. We always strive to provide products that meet our customers' expectations and we regret to hear that the pillow did not meet your firmness preferences.
Regarding your concern about the pillow’s firmness, I want to highlight that comfort preferences can vary greatly from person to person. While we aim to describe our products as accurately as possible, individual experiences with firmness may differ depending on personal habits and specific needs.
In terms of the return shipping cost, we strictly follow our return policy, which states that shipping fees for returns for reasons other than product quality must be covered by the customer. We understand your frustration, and I’d like to clarify that the shipping cost is not something we control directly—it depends on factors such as the weight and size of the package, as well as the distance between your location and our warehouse.
Thank you for your understanding, and we truly appreciate your feedback as we continuously work to improve our products and services.
Arrived quickly perfectly packed and…
Arrived quickly perfectly packed and added comfort on my bed, thank you 👍
October 21, 2024
Reply from Talatex
Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that your order arrived quickly, was perfectly packed, and has added comfort to your bed.
At Talatex, our mission is to enhance sleep quality with the purest and most natural latex products, and it’s always rewarding to know we’ve met your expectations.
Topper is great quality
Topper is great quality, currently enjoying whilst writing this review. I love that you don’t sink and get stuck as you would with memory foam toppers.
September 29, 2024
Reply from Talatex
Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you are enjoying your Talatex topper and that its quality meets your expectations.
It’s especially rewarding to know that you appreciate the supportive yet responsive feel of our natural latex topper, which provides comfort without the sinking sensation often associated with memory foam. At Talatex, our mission is to bring the purest and most natural latex products to everyone, enhancing sleep quality and overall well-being.
I was afraid their website may be a scam but...
I purchased 2 pillows and a pack of 2 pillowcases and I was afraid their website may be a scam since I never received a confirmation e-mail or anything for my order.
Fortunately, 9 days later I did receive an email from the transporter informing me that it was on the way.
For now I'm totally satisfied with the quality of the pillows and the pillowcases.
October 6, 2024
Unprompted review
My Favorite Kind of Pillow.
I love this kind of pillow because it supports my neck so well.
I will need to order two more, but I will need to wait for a reasonable price.
September 22, 2024
Very poorly run company—buyer beware
I have gone through the return process in the way the company directed me, printing out their label, packaging the item carefully, etc. I still have not heard that they received my package 2 weeks later. They do not answer emails. They are a very poorly run company and I will never order from them again.
August 27, 2024
Quality and Premium service
We like the quality of the products.Prompt and premium service experience. Keep up the great product and work.
August 21, 2024
Reply from Talatex
Thank you so much for your kind words and for taking the time to leave us a five-star review! We’re delighted to hear that you are enjoying the quality of our products and the premium service experience. Your satisfaction is our greatest reward, and we will continue to strive to bring you the best in natural latex products.
We would be thrilled if you could recommend Talatex to your friends and family. We always appreciate it when our customers share their positive experiences. We also invite you to explore our other offerings, such as our natural latex mattresses, designed to enhance sleep quality and comfort.
Once again, thank you for your support, and we look forward to serving you again soon.
Excellent service from Christina
Excellent service from Christina. The topper has made a big difference to the comfort of my bed. Competitively priced, very good quality and rapid delivery. What more could you want?
August 26, 2024
Unprompted review
Reply from Talatex
Thank you so much for your wonderful feedback! We're delighted to hear that Christina provided excellent service and that the topper has greatly improved the comfort of your bed. Your satisfaction is our top priority, and it's fantastic to know that you found our product to be of high quality, competitively priced, and delivered promptly.
We truly appreciate your support and look forward to welcoming you back to explore more of our Talatex product range. Please don't hesitate to recommend us to your family and friends, as we'd love to share the benefits of natural, high-quality sleep solutions with them as well.
Thank you once again for choosing Talatex!
Quality of product fast delivery.
August 9, 2024
Reply from Talatex
Thank you for your wonderful five-star review on Trustpilot! We are delighted to hear that you are pleased with the quality of our products and the speed of our delivery.
We hope you’ll consider recommending Talatex to your friends and family. Additionally, we invite you to explore our other collections, including our Talatex mattresses, designed to enhance your sleep quality with the purest and most natural latex.
Thank you once again for your support. We look forward to serving you and your loved ones in the future.
Refund Request
9th August: Ordered Pillows. Realised my wife had already bought pillows in town that day. Requested cancellation of order & refund via email (as instructed on their website).
Few days later I received an email asking me to confirm that I still wish to cancel order. I responded within the hour.
No replies received from Talatex.
13th August: I receive an email with EVRi tracking info. Tracking states "We're expecting to arrive with us soon".
It's been like that ever since & Talatex are not responding to my emails.
Edit (15 Aug): Finally received an email confirming cancellation & refund for the order. So I guess they have redeemed themselves to an extent.
August 14, 2024
Unprompted review
Reply from Talatex
We sincerely apologize for the delay in responding to your messages.
Upon receiving your cancellation request, we immediately initiated an interception of the shipment. Unfortunately, the process took longer than expected because the product had already been dispatched. We understand the inconvenience this has caused and are truly sorry for any frustration you may have experienced.
Finally, we successfully processed the refund, we sent you an email to confirm the completion of your request. We appreciate your understanding and patience throughout this process.
Thank you for choosing Talatex. Please do not hesitate to contact us with any further questions or concerns.
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