The website could be a better experience. It's hard to know which items to choose from because there's no real reference - a video would help. Maybe show weights on pillows or something. Produc... See more
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Review summary
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The Original Pillow was too firm for me. There was no softer option offered in a pillow of the same height as the Original so I returned it. The return was a hassle requiring multiple emails. I made... See more
Company replied
Having discovered Talatex pillows earlier this year, I have just ordered another four pillows for guests to enjoy when they stay with us. They are extremely comfortable, and soft enough that hey ar... See more
Company replied
3.9
Great
222 reviews
Replied to 39% of negative reviews
Typically replies within 1 month
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Refund Request
9th August: Ordered Pillows. Realised my wife had already bought pillows in town that day. Requested cancellation of order & refund via email (as instructed on their website).
Few days later I received an email asking me to confirm that I still wish to cancel order. I responded within the hour.
No replies received from Talatex.
13th August: I receive an email with EVRi tracking info. Tracking states "We're expecting to arrive with us soon".
It's been like that ever since & Talatex are not responding to my emails.
Edit (15 Aug): Finally received an email confirming cancellation & refund for the order. So I guess they have redeemed themselves to an extent.
August 14, 2024
Unprompted review
Reply from Talatex
We sincerely apologize for the delay in responding to your messages.
Upon receiving your cancellation request, we immediately initiated an interception of the shipment. Unfortunately, the process took longer than expected because the product had already been dispatched. We understand the inconvenience this has caused and are truly sorry for any frustration you may have experienced.
Finally, we successfully processed the refund, we sent you an email to confirm the completion of your request. We appreciate your understanding and patience throughout this process.
Thank you for choosing Talatex. Please do not hesitate to contact us with any further questions or concerns.
The Talatex topper brought back the joy of sleeping at my cottage…
I developed a hip problem and sleeping on the very hard mattress at the cottage became virtually impossible. The mattress isn’t old and is still in great shape so I went looking for a topper. After extensive research I took a flyer and went with Talatex. I had found them on Amazon Canada and then again on their own website. Their price was the best and their reviews were good.
All that said - I ordered a three inch, queen size topper. It arrived after about 5-7 days in a box that should not have held the size of a queen topper, but yet it did! We opened it, let it rest for an afternoon and slept on it that night.
Suffice it to say that sleeping has been dreamlike ever since the topper arrived. Seriously - no hip problems or pain with the topper! A tiny bit of rubber-like smell for a few nights but nothing with which to make any issue. Don’t hesitate with these folks - the product has been great so far and the delivery was perfect.
Thank you Talatex for bringing back the joy of my cottage once again…
July 23, 2024
Reply from Talatex
Thank you so much for sharing your wonderful experience with our three-inch queen-size topper! We're absolutely delighted to hear that it has made such a positive difference in your sleep quality and alleviated your hip discomfort. It’s truly heartwarming to know that our product has helped bring back the joy of your cottage experience.
If there's anything else we can do to enhance your comfort, please don't hesitate to explore our range of pillows, pillowcases, and other products. We're committed to ensuring that every aspect of your sleep is as dreamlike as possible.
Thank you once again for choosing Talatex. We wish you many more restful nights at your cottage!
This is my second order from Talatex
This is my second order from Talatex. Both came within the timeframe given to me, well packaged and exactly as ordered. I love the products, I first got a pillow and next, a 3" topper. Great products and I would definitely recommend both the products and service.
July 23, 2024
Reply from Talatex
Thank you so much for your kind words and for being a loyal Talatex customer. We are delighted to hear that you love our products and have had a positive experience with both your orders. Your satisfaction is our top priority, and it’s wonderful to know that the pillow and the 3" topper have met your expectations.
We greatly appreciate your recommendation and would be honored if you could share our products with those around you, helping them experience better sleep as well.
Thank you once again for your support. We look forward to serving you in the future.
The comfort is well worth the money!
This Premium Latex Pillow (Talalay Process) from Talatex not only does everything it claims it can do, but it's also the most comfortable pillow I've ever had! I'm a restless back-and-side sleeper and this pillow (medium-soft) reduces my tossing turning, and snoring because it provides excellent spine and neck alignment with zero neck pain, and it sleeps cooler than the memory foam pillows I've used in the past.
July 23, 2024
Reply from Talatex
Thank you so much for sharing your wonderful feedback about our Premium Latex Pillow (Talalay Process). We are absolutely thrilled to hear that our pillow has not only provided you with the comfort you need but has also helped alleviate your restlessness and improved your sleep quality.
We sincerely appreciate your recommendation. It would be an honor if you could share your experience with those around you, as it may help them achieve better sleep as well.
Additionally, we would like to invite you to explore our mattress collection. We believe that our mattresses can further enhance your sleep experience, bringing you closer to the ultimate rest and relaxation that Talatex aims to provide.
Thank you once again for choosing Talatex. We look forward to continuing to serve you and being a part of your journey to better sleep.
the pillow came back to you on the 8/8/2024 so where is my refund Fraud
They want me to agree to loads of pages going on about its not their fault if my account gets hacked after I sign I agree they are saying something about the chinese government ? all before they will issue a returns label they must be MENTAL I'm going to report the company to Fraud UK avoid them at all costs they keep sending stupid messages their English is rubbish but their so called base is London , update why haven't you done my refund I tracked the return and the item was received by you on the 8/8/2024
July 8, 2024
Unprompted review
Reply from Talatex
Thank you for your feedback on Trustpilot. We are sorry to hear about your concerns and would like to address them directly.
Firstly, please be assured that the links included in our return process are completely secure. These links are intended solely for you to provide relevant information about the product you wish to return. This information helps us prevent fraudulent returns and allows us to process your refund more efficiently once the returned item reaches our warehouse. Importantly, these links do not request any personal or private information from you.
Regarding our communication, we strive to be as clear and responsive as possible. We regret if there was any misunderstanding or if our messages seemed unclear. Your comment about our English proficiency and references to our company's base are concerning. We emphasize mutual respect and understanding in all interactions. Viewing our services and products through a prejudiced lens can indeed hinder effective communication.
We are committed to assisting you with your return and resolving any issues you have encountered. Our goal is to ensure a fair and equal dialogue, where both parties work towards a satisfactory resolution.
Thank you for your understanding and cooperation.
Took forever to arrive.
June 21, 2024
Reply from Talatex
Thank you for your feedback on Trustpilot. We apologize for any inconvenience caused by the delivery time of your order.
Upon checking, we found that your order was a pre-sale item. As noted on our website, the shipping duration for pre-sale items is 45 business days. We also sent you an email to confirm this information, and you took advantage of the 20% discount code offered for pre-sale orders.
We ensured that your order was shipped within the agreed timeframe. If the waiting period was inconvenient, we would have been happy to cancel the order upon your request.
At Talatex, we strive to bring the purest and most natural latex products to everyone, optimizing sleep quality and providing the blessings of nature. We hope to have the opportunity to serve you better in the future.
Poor customer service
The pillow I received was medium soft . However it is more like a firm pillow and gave me a horrendous headache and neck pain . I have requested an exchange for the soft pillow or a refund but all emails I have sent and online chat have been ignored . Hoping for a response to the review on here
Review .
Thankyou yes I have now had a response and the issue is being in process of being dealt with.
June 15, 2024
Unprompted review
Reply from Talatex
We sincerely apologize for the inconvenience you've experienced with your pillow and the lack of communication.
We have responded to your request regarding the exchange process for a softer pillow. Please check your email, including your spam or junk folder, as our response may have been redirected there.
We are committed to ensuring your satisfaction and will gladly exchange your current pillow for a soft one. We apologize for any discomfort this has caused and appreciate your understanding.
If you have any further questions or need additional assistance, please do not hesitate to contact us directly at customerservice@talatexhome.com
Thank you for your patience and for choosing Talatex. We are dedicated to bringing you the purest and most natural latex products to enhance your sleep quality.
Happy with my new pillow
I purchased an ergonomic, firm pillow but I received a faulty item. Christina from Talatex was very helpful and proactive, she arranged for a new shipment without extra charges.
I received a new one which is very comfortable to me. The first days I found it not enough firm but now it is ok.
Thanks for the good customer service
June 4, 2024
Unprompted review
Beware
Beware - very slow responses from customer service. I returned a topper within the trail period and still waiting for them to acknowledge receipt a week later. I am hoping I can post here that they refunded me. Feeling very nervous!!
June 5, 2024
Unprompted review
Reply from Talatex
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any anxiety our response time may have caused. Please allow us to provide some clarity regarding the return process and the current status of your return.
According to our Return Policy, once a returned item arrives at our warehouse, it undergoes a thorough inspection, which typically takes 1-3 business days. Based on the tracking number of your returned package, we received your topper on June 4th. Therefore, you can expect to receive a confirmation regarding the inspection by the latest on June 7th.
Rest assured, our warehouse team is meticulously inspecting the returned item to ensure that everything is in order. This thorough inspection process is part of our commitment to both our products and our customers, ensuring the highest standards of quality and service.
We apologize for any inconvenience this delay may have caused and appreciate your understanding. Please rest assured that Talatex is actively following up on your order. Your patience is greatly appreciated, and we will provide you with an update as soon as the inspection is complete.
Thank you for your continued trust in Talatex. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Just love the pillow and have had good…
Just love the pillow and have had good nights sleep since I first slept on it. I had the medium soft and wasn’t disappointed at the support it gave me. Perfect.
May 11, 2024
Reply from Talatex
Your satisfaction is our driving force for continuous improvement in our products. Our top priority is to provide customer with a restful and rejuvenating sleep experience.
Appalling Customer Service
Purchased a mattress topper on Amazon from Talatex Home. They were cheaply made and unusable. After returning the item Talatex Home is attempting to avoid refunding the item. Amazon Corporate has been contacted about their shady business practices.
May 13, 2024
Unprompted review
Reply from Talatex
We are here to provide you with all the support you need. Could you please provide your Amazon order number? With this information, we can offer you a more tailored solution.We understand that Amazon’s customer service might be busy and unable to address your concerns promptly. For any further assistance, feel free to contact us directly at Support@talatexhome.com.
Excellent pillows, but not witout a couple of negatives.
The Transaction & receipt of the 2 Talatex Latex Pillows ordered was fine.
We followed the preparation instructions & have been using the pillows for about a week.
They were significantly firmer than the Dunlowpillow Serenity they replaced, which was a little unsettling for the first couple of nights, but, as expected, it only took a few days to get used to this and we welcomed it.
The only item that bothers us is the comparatively shorter length of these pillows. They are only 60 cm long, while most Standard pillows are 63-64 cm. This makes our pillowcases much looser, especially at the opening.
The length of these pillows, together with the slight preparation inconvenience, are the reasons I have docked a star from the rating. Otherwise they are a very good product.
April 28, 2024
Reply from Talatex
Thank you for your valuable feedback. Please be assured that we will conduct a thorough review.
No response for Returns! MADE IN CHINA AVOID!!!
The pillows are decent but the company is fraudulent, i felt that the pillows are stiff and have been contacting them for returns but have not been responsive. Seems like a bunch of scam artists trying to sell pillows at expensive price.
BEWARE! The pillows are not THAI as advertised fully manufactured and from CHINA!!!!
AVOID at all COSTS!
May 9, 2024
Unprompted review
Reply from Talatex
Greetings from Talatex, your trusted provider of natural latex products straight from Thailand! We have promptly addressed the issue you experienced with your purchase.We understand that the firmness of pillows can vary greatly depending on individual preference. We suggest that you can replace the pillow with another softness.
Fab quality and service
The pillows and protectors are very well made and extremely comfortable. This company were the only ones i could get soft latex pillows from the other companies only did medium to firm so im happy
April 23, 2024
Reply from Talatex
Thank you for your kind words and recognition of our products. Your encouragement means a great deal to us.
These pillows are fabulous
These pillows are fabulous, they definitely are great quality Great care had been taken to package them. I am very pleased
April 6, 2024
Reply from Talatex
Thank you for your valuable feedback. It is greatly appreciated and helps other customers choose our high-quality products with confidence.
Appalling customer service
Appalling customer service. Requested a return as the pillow smelt of chemicals and I got a migraine - very difficult to get a response from them - really unhelpful still trying to get them to agree a refund. Pillow never used - DONT BUY FROM TALATEX
April 19, 2024
Unprompted review
Reply from Talatex
Hello,we have swiftly resolved the issue you brought to our attention.Latex products are plant-based and are made using the sap of a tree. Like many natural products, they have a slight aroma which is pleasant to some and not so much for others. The smell of natural latex is often described as vanilla; this makes sense as many trees and plants have this smell.
Good Quality Pillow & Helpful Service
I purchased a medium soft pillow but found it too firm for me. The company were very helpful & said I could exchange it for a soft pillow. I paid £7 for a return label they’d sent me to send this pillow back & after a few days I received the soft version. I found it to be just right for me - soft but it still had good support and hopefully will last a long time. Thanks for the good customer service.
April 15, 2024
Unprompted review
Reply from Talatex
At Talatex, we believe that our customers are at the heart of everything we do. Your satisfaction and the quality of service we provide are our top priorities. We truly appreciate your valuable feedback. Your support encourages us to strive for excellence and deliver the purest and most natural latex products to enhance everyone's sleep quality.
Literally saved my chronic neck pain!
Dunlop latex pillow Literally saved my chronic neck pain!
March 19, 2024
Reply from Talatex
We are thrilled to hear that the dunlop pillow has helped alleviate your chronic neck pain. Your comfort and well-being are of utmost importance to us, and it's wonderful to know that our pillow has made a positive difference in your life.
Talatex® Premium Dunlop Comfort Latex Pillow…
I ordered two pillows which were on a bundle offer, unfortunately one of the pillows was faulty and looked like a second hand then I requested a refund from the seller and the seller wanted to only refund me for the used pillows, I insisted as the purchase was a bundle offer then I have to send the two pillows together for a full refund.
Talatexhome did only agree to send a free postage label for the second hand pillow, this took about over a fortnight to exchange email and still Talatexhome would not send me a free postage label for the bundle offer. At the end I had to pay £8 postage for the one good pillow, so I will not recommend Talatexhome to anyone to shop. Awful customer service!
February 28, 2024
Reply from Talatex
We appreciate your understanding as we clarify our return policy. According to our guidelines, the cost of return shipping for items that do not have quality issues is the responsibility of the buyer.We strive to be transparent about our policies to ensure that all our customers have a clear understanding of the process and can make informed decisions.
Perfect pillow for me
I needed a pillow that I wouldn't sink into yet would still still be firm and soft as I am a side sleeper and I watch TV to go to sleep, other pillows blocked my view so I had to bend them over and sleep on the edge , now I can lay down keep cool and watch TV comfortably very happy
March 1, 2024
Reply from Talatex
We're delighted that our pillow provides the perfect balance of firmness and softness for you, allowing you to remain cool and comfortable without having to bend or adjust the pillow.
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