The website could be a better experience. It's hard to know which items to choose from because there's no real reference - a video would help. Maybe show weights on pillows or something. Produc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Original Pillow was too firm for me. There was no softer option offered in a pillow of the same height as the Original so I returned it. The return was a hassle requiring multiple emails. I made... See more
Company replied
Having discovered Talatex pillows earlier this year, I have just ordered another four pillows for guests to enjoy when they stay with us. They are extremely comfortable, and soft enough that hey ar... See more
Company replied
3.9
Great
222 reviews
Replied to 39% of negative reviews
Typically replies within 1 month
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Much better than My Pillow brand
I love this pillow! I replaced my My Pillow with the Talatex pillow because I got sick of always having to plump up the My Pillow several times during the night to get the support I needed.
The Talatex pillow is soft and holds its shape, supporting my head and neck perfectly. I now sleep much better! I would highly recommend it!
Also, it arrived in a timely manner. Much sooner than I anticipated!
February 20, 2024
Reply from Talatex
It’s great to know that our pillow provides the consistent support you need throughout the night, without the need for constant plumping.
Ensuring that our pillows hold their shape while offering perfect support for your head and neck is one of our top priorities, and we're thrilled that this has improved your sleep quality. At Talatex, we strive to provide not only the best natural latex pillows but also exceptional service.
Customer service was exceptional
Customer service was exceptional, and the product is beyond expectations, it has completely changed my sleep. I will be purchasing for another bed.
February 12, 2024
easy exchange process
easy exchange process. Good delivery communication. Well packed.
February 11, 2024
Easy ordering and fast efficient delivery
Easy ordering and fast efficient delivery. The price was reasonable too.
February 9, 2024
If there was a 'no star' option I would…
If there was a 'no star' option I would have selected that. After making my purchase I received a tracking number, upon checking it was delivered to the other side of the country. I contacted the company who said it was a mistake with the tracking number so they sent me another, which showed they hadn't even sent my purchase. Nearly a month later as I am still waiting for my items, I decided to get a refund however the company do not respond to calls or emails. Deeply disappointed, and would not recommend to anyone else.
January 30, 2024
Reply from Talatex
We strive to provide the best service and products to our customers, and it is clear we did not meet those standards in this instance. I hope you will consider giving us another chance to serve you better.
Refund Request
I sent a request for a refund on Feb. 8 and here it is Feb. 16 and have not heard anything back at all from the company. I thought that I would have heard something back by now, it's been over a week.
February 2, 2024
The pillow is a bit bouncy and…
The pillow is a bit bouncy and marginally too high but is of good quality. Next time I will order the soft instead of medium soft.
February 1, 2024
Lack of response: customer services
I have been trying to contact customer services for 3 days to arrange an exchange of one of the items I ordered. The phone line constantly has a message saying that the phone I am trying to reach is not able to accept calls! I’ve also e mailed but again, 3 days later, no response. I’ve also completed an online enquiry form: no reply. Very poor (currently non existent) customer ‘service’.
February 15, 2024
Ignore you when things go wrong
I ordered 2 standard pillows, they arrived very small. The company sent me a return label after agreeing they were small/faulty. I sent them back they have had them a week, and they are now ignoring me... I see this has happened to someone else too..
Customer service is terrible.. The pillows are of amazing quality but VERY small. they should clearly state the size so you know it's not a standard pillow.
I am hoping my bank can help me with a refund if these Cowboys dont respond
UPDATE 16TH FEB- After message and calling them on whatsapp i finally got reply, after i asked shall i contact my bank. Said they had refunded me and would be 3 days, and they are upgrading the customer service... Lets hope this is the end of it. They really need to respond to customers to keep you reassured.
February 14, 2024
Unprompted review
Bad customer service
The company emailed me a return label and I returned the parcel but now the company will not respond to the emails I have sent about my refund. i am very disappointed with the service.
January 24, 2024
Reply from Talatex
I apologize for any inconvenience caused and appreciate you bringing this to our attention.
I understand your frustration regarding the delay in processing your refund after returning the parcel. Our return process typically involves 1-4 business days for inspection and processing once we receive the returned package. Please rest assured that we are actively working on your refund request.
Your feedback is incredibly valuable to us, and we are committed to improving our return process to ensure a smoother experience for our customers in the future.
Thank you for your patience and understanding.
Efficient service
Efficient service, easy to order, great packaged item. Fast delivery. Love the product too x
January 16, 2024
Pillows are firmer than they say the…
Pillows are firmer than they say they are the sizing is very strange standard queen and king so hard to decide what size pillow you actually need to get , have to pay to return the pillow you do get your money back but takes multiple emails to send before you get a reply
January 16, 2024
Unprompted review
AVOID AVOID AVOID Faulty pillow and ignoring my messages
Faulty pillow and ignoring my messages. On the 16/01/24 I informed Talatex that a pillow I bought for nearly £80 was faulty, it is lumpy on one end and thin on the other end. I sent loads of photos to prove this and they said they would replace the pillow to which I agreed to. Since then they have not done anything, not answered my messages and I know they have seen them on whatsapp. I`ve tried ringing them on whatsapp and the phone just rings out and they NEVER answer. If you ring the number on their website it says this number is not accepting calls!
The customer service is disgusting I wish I had never deal with them. I would not recommend going anywhere near this company, when the pillows are sent out they are rolled up into the smallest box possible and never fully regain shape. AVIOD
January 25, 2024
Unprompted review
Reply from Talatex
We sincerely apologize for the inconvenience you've experienced with our product and customer service. We take your feedback seriously and would like to address your concerns.
Firstly, we want to acknowledge that the purchase of your pillow was made in August 2023, which was quite some time ago. We appreciate your patience as we work to resolve this issue for you. Our team needed some time to verify the order and assess whether it meets the criteria for a replacement. We want to clarify that we did intend to respond to your request; however, it seems there may have been issues with email communication. Emails can sometimes end up in spam folders or be blocked, which could explain why you did not receive our responses.
We would like to assure you that we continuously strive to improve our products and packaging. We are committed to using larger boxes for shipping to ensure that our pillows arrive in perfect condition and fully regain their shape upon delivery.
Your satisfaction is important to us, and we genuinely regret any inconvenience you've encountered. We are dedicated to resolving this issue to your satisfaction. Our team is actively reviewing your case, and we will reach out to you promptly with a resolution regarding the replacement of your faulty pillow.
We sincerely appreciate your feedback as it helps us improve our products and services. We understand your frustration, and we are committed to making this right for you.
The waiting time from time of purchase…
The waiting time from time of purchase to delivery was unacceptable. Also the response to emails was extremely poor.
December 29, 2023
Great quality
Great delivery time
Amazing quality and no strange smell
These pillows are so comfortable and breathable
December 13, 2023
Really good pillows
Easy website to navigate and purchase.
Good communication
And delivery time good
Great product
November 29, 2023
No delivery & no idea if/when it will arrive
Ordered latex topper & 2 pillows. The pillows arrived but not mattress topper. No idea if or when it will arrive. Difficult to make contact with seller - this seems to be the only way of contacting them. Raised dispute through PayPal.
December 11, 2023
Unprompted review
Reply from Talatex
Firstly, I want to express our sincerest apologies for the inconvenience you've experienced with your recent order on Talatex. We understand how disappointing and frustrating it must be to receive only part of your order and not have clear information on the remaining items.
As we've communicated in our emails, the delay with the mattress topper is due to an unfortunate error on the part of our courier service. Please be assured that we are in constant communication with them to resolve this issue as swiftly as possible.
We also acknowledge your decision to raise a dispute through PayPal. While this is completely within your rights, we assure you that Talatex is committed to honesty and transparency in all our customer interactions. Our goal is always to provide the highest level of service and to resolve any issues that arise to our customers' satisfaction.
Please rest assured that we are not only following up diligently on your case but are also committed to ensuring that your topper is delivered to you at the earliest. We value your business and your trust in us, and we are dedicated to rectifying this situation to the best of our abilities.
Reply from Talatex
Thank you for taking the time to leave us a review on Trustpilot. We’re pleased to know that your experience with Talatex was positive overall.
We acknowledge your comment regarding the longer-than-expected delivery time. Please know that we are constantly working to improve our logistics and delivery processes to ensure faster and more efficient service in the future.
Your satisfaction is important to us, and we appreciate your understanding and patience. If there’s anything else we can assist you with, please don't hesitate to get in touch.
Thank you for choosing Talatex, and we hope you enjoy your purchase.
Very pleased with the product
Very pleased with the product. Delivery all as expected.
September 18, 2023
Reply from Talatex
Thanks for sharing your feelings with us. Talatex's mission is to offer the best sleeping environment for every customer. We pride ourselves on delivering strong customer service and are always looking for new ways to improve. Is there any problem with your purchasing experience? Your idea is very important.
I like my new pillows albeit I would…
I like my new pillows albeit I would have liked them a lot firmer… They still have that latex smell but I’m sure that will wear off soon. My biggest problem is where do I get pillowcases to fit. I bought XL pillows and XL pillowcases and my pillows are totally lost in the pillowcases… I would like to know if you could recommend where I can get pillowcases to fit your pillows
October 7, 2023
Reply from Talatex
Hi JoAnne,
First and foremost, thank you for taking the time to provide feedback on our products. We truly appreciate your honesty and the 4-star rating.
We understand that preferences for firmness can vary and apologize that the pillows didn't meet your exact expectations in this regard. Over time, the natural latex scent will dissipate.
Regarding the pillowcase size, you can choose from this link https://www.talatexhome.com/products/talatex-tencel-pillowcase?variant=41306547224623
Once again, thank you for your feedback. We're continuously striving to enhance our offerings, and your insights are invaluable in this endeavor. Please let us know if there's anything else we can assist you with.
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