The necklace is beautifully designed and the mapping is so accurate. My one disappointment is where the diamond sits and how it is fixed to the necklace. A larger than expected space is taken up, cut... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really like the bracelet. Fast shipping for custom product. A bit concerned about the internal plastic support band. Recommend something higher strength to resist breaking. $200+ investment....
Company replied
I ordered the silver bracelet , it was beautiful, however the clasp and chain to hold the bracelet is not very sturdy and it snapped and broke on the 1st day of wearing . I cant be bothered to send... See more
Company replied
In general, the purchase was good. Tracking status is lacking. Not sure about the long term quality. I will see. I read horror stories about not being able to cancel membership, so I paid more but did... See more
Company replied
Company details
About Talisa Jewelry
Written by the company
Jewelry That Tells Your Story
At Talisa Jewelry, we create meaningful, personalized pieces to celebrate the people and moments that matter most. Each item is crafted with care to be cherished for a lifetime.
Where Jewelry and Creativity Connect
Written by the company
- Individualism Creativity Convenience
- We take pride in our exceptional craftsmanship, meticulous attention to detail, and outstanding customer service.
Outstanding customer service
Support You Can Count On – 7 Days a Week
Customer care is our priority. Expect a response from our team within one business day — usually much quicker.
Contact info
250 Greenwich St, 10007, New York, United States
- +1 (646) 846-1810
- support@talisa.com
- talisa.com
4.1
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gold wears off
My custom necklace was very cute, but only lasted 2 years with no water/sweat contact. They do not offer a lifetime guarantee. They only offered $30 reimbursement to get it replated at a jeweler, which would cost approx. $150.
February 11, 2026
Unprompted review
Reply from Talisa Jewelry
Dear Rebecca,
Thank you for your message and for sharing your experience.
I can see that your order was placed in 2023. Unfortunately, our warranty period has expired, and we are unable to offer a full replacement at this time.
We truly understand your disappointment and are very sorry the piece did not last as expected. As previously mentioned, we offered a $30 reimbursement as a goodwill gesture to assist with replating.
If there is anything further we can clarify or assist you with, please let us know.
Very Special
Excellent, was amazing you were able to make this as a special memento.
February 10, 2026
Reply from Talisa Jewelry
Thank you!
I contacted the company regarding my…
I contacted the company regarding my order and the associates that I’ve dealt with with very cordial and caring about my questions. My order was received and I also got a follow up to make sure everything was OK. Everything was great. I would definitely use them again.
February 6, 2026
Reply from Talisa Jewelry
Thank you Agostiono!
Easy instructions to order and fast…
Easy instructions to order and fast from placing order to shipping to delivery
February 9, 2026
Reply from Talisa Jewelry
Thank you Jacob!
I'm so glad I found you!!!
I am so glad I found you. I've been married 33 years now and wanted to find something special for my wife that went beyond the usual flowers and card etc. I saw a Tik Tok ad for a necklace that you could replicate the map layout of the place we first kissed and knew that was it! You delivered the perfect gift. The necklace was even better in person than it looked on the website and the price was amazing. It shipped fast and the customer service has been some of the best I have experienced in years. Thank you so much !!
February 3, 2026
Reply from Talisa Jewelry
Wow, Brian! thank you for sharing this! ❤️ We’re so glad you found the perfect gift for your wife and that it brought your special memory to life. It means a lot to hear you enjoyed the necklace, the service, and the fast delivery.
We truly appreciate your kind words and hope it continues to be a cherished keepsake!
You kept me informed!
You kept me informed of the status of my order, your delivery was prompt, and the quality of my purchase was very good.
February 9, 2026
Reply from Talisa Jewelry
Thank you so much for your kind words!
We’re delighted to hear that you were happy with the updates, the prompt delivery, and the quality of your purchase. Your feedback truly means a lot to us and encourages our team to keep providing the best service possible.
We hope you continue to enjoy your jewelry!
There were some extra pieces added to…
There were some extra pieces added to my necklace charm to hold the diamond. It kind of takes away from the accuracy of the map.
February 9, 2026
Reply from Talisa Jewelry
Dear Travis,
Thank you for reaching out and sharing your concern. We understand how the extra pieces on your necklace charm could affect the accuracy of the map, and we’re sorry for any disappointment this may have caused.
We will review the details and contact you shortly to discuss the best way to resolve this and ensure you are happy with your piece.
Thank you for your patience and for giving us the opportunity to make this right.
I purchased the quickest delivery to…
I purchased the quickest delivery to ensure I received before Valentines Day and it showed up a day earlier than expected. The process of selecting a map, designing the piece was simple and the result received is beautiful. I am so glad it included a copy of the map used to design the drop. I am confident she is going to love it. It is the location of our First Kiss and that took us all the way to I Do! What a beautiful concept in jewlery.
February 9, 2026
Reply from Talisa Jewelry
Wow — your message honestly made us smile! ❤️
We’re thrilled your order arrived even earlier than expected and that the design process was easy for you. Knowing the piece marks the spot of your first kiss and the journey to “I Do” is just so special -what a beautiful story to capture in jewelry!
We really hope she absolutely loves it and that it becomes a cherished keepsake of such a meaningful memory. Thank you so much for sharing this with us; it truly means a lot.
Double Layer Men Name Bracelet
Double Layer Men Name Bracelet - Brown Leather - I ordered this bracelet for my boyfriend for Valentine's Day; received the package and tried to open the magnetic clasp and the leather straps came out of the clasp - very poor craftsmanship for a $100 bracelet. I would not recommend this product or manufacturer to ANYONE.
February 10, 2026
Unprompted review
Reply from Talisa Jewelry
Dear Jennifer!
Thank you for your feedback.
I can see that we have already issued a refund for you. We are truly sorry for this situation and very disappointed to hear about your experience, especially as this was meant to be a Valentine’s Day gift.
This is certainly not the level of quality we aim to provide, and we sincerely apologize for the inconvenience and frustration caused. Your feedback is important and will be shared with our team.
If there is anything else I can do for you, please don’t hesitate to let us know.
I Chose a round necklace
I Chose a round necklace. Great idea, beautifully executed, nice packaging, truly one of a kind.
February 8, 2026
Reply from Talisa Jewelry
Thank you so much Penny!
Item was delivered quicker than I…
Item was delivered quicker than I expected. Quality was great, and it was well received.
February 8, 2026
Reply from Talisa Jewelry
Thanks Dennis!
Reply from Talisa Jewelry
Thank you dear Patrick!
Not Happy ... Cheap Feel for the expense
Actually, I am more than slightly disappointed. It is not a thick as the price point makes it feel when ordering... being not even 0.030 of an inch thick, it's flimsy at best. My product has scratches on the surface and it makes me feel as if I am giving a cheap item to my significant other. Although cool idea but, in my opinion, It is extremely overpriced! I received it in a bag, like cheap jewelry. I also didn't receive a graded diamond, that I added and was a great increase in price (could it ba a cubic zirconia???). Packaging was ok...ish... but again... I got it in a mini zip lock bag...
I would love to show photos... but no option for that...
Also, I would be extremely surprised that my review statement will be posted because it's all about reputation.
OVERLY DISAPPOINTED!
If I could get my money back, I would!
February 6, 2026
Reply from Talisa Jewelry
Hi, thank you for taking the time to share such detailed feedback. We are truly sorry to hear how disappointed you are, and we sincerely apologize for the frustration this experience has caused. This is certainly not the impression we want to leave, especially when the piece was intended as a meaningful gift.
We take concerns about quality, packaging, and materials very seriously. What you’ve described does not reflect our standards, and we understand why this would be upsetting. Please rest assured that all diamonds offered as upgrades are genuine, however we would be happy to review your order in detail to address your concerns and clarify everything properly.
Our support team will contact you directly to discuss possible solutions and review your case thoroughly. We truly value your feedback, as it helps us improve both our products and customer experience.
Again, we are very sorry for the inconvenience caused and appreciate you bringing this to our attention.
Reply from Talisa Jewelry
Dear Kolin!
Thank you for your kind feedback! We’re happy to hear you’re pleased with the quality and truly appreciate you taking the time to share your experience.
The necklace is fantastic
I received the necklace and it’s beautiful and as described. I gave it to my wife. It was supposed be for Valentine’s Day, but as she’s been under the weather for a while; gave it to her and she absolutely loves it. The map and diamond depict where we met.
February 5, 2026
Reply from Talisa Jewelry
Dear Mitchel!
Thank you so much for sharing your story with us. We’re truly happy to hear that the necklace arrived as expected and that your wife loved it. Knowing that the map and diamond represent such a meaningful moment - where you met - makes it even more special. We hope it brought her a smile, and we wish her a speedy recovery. Thank you for choosing us for such a personal and heartfelt gift.
Nice piece - as advertised
It was easy to find what I wanted, and the piece came exactly as advertised.
February 5, 2026
Reply from Talisa Jewelry
Thanks Vince!
My Wife loved the gift.
My Wife loved the gift.
It was so very personal having the map set in the jewelry.
Would recommend this product.
Delivery was fantastic too
Great job team
February 5, 2026
Reply from Talisa Jewelry
Dear Brook!
Thank you so much for your wonderful feedback! We’re thrilled to hear that your wife loved the gift and that the personalized map made it extra special. We also appreciate your kind words about the delivery and our team. Thank you for the recommendation - it truly means a lot to us!
Great keeping you up to date on your…
Great keeping you up to date on your order I’ve ordered in the past from Talisa and very happy with my purchases stuff is beautiful
February 5, 2026
Reply from Talisa Jewelry
Dear Sandra!
Thank you for your kind words and continued support! We’re happy to hear you felt well informed about your order and that you’ve been pleased with your past purchases. It truly means a lot to us to know you find our jewelry beautiful.
My wife loved the gift
My wife loved the gift! It came when promised, quality is great!
February 4, 2026
Reply from Talisa Jewelry
Thank you Joseph!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.