TALOR Home & Garden Reviews 531

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Placed an order August 2023, nearly £1,500. Then one week later they went into administration,apparently owing over £450,000!! I have tried and tried to contact them, to no avail. They did start tradi... See more

Rated 5 out of 5 stars

Another wonderful experience with Talor. Order process as smooth as ever, with our lovely sun lounger delivered just 10 days later. Fully built so zero effort needed for assembly. Also the free cushio... See more

Company replied

Rated 5 out of 5 stars

Very nice looking, good quality furniture and reasonable prices too. The contemporary metal frames look great. (Pulse sofas and rising tablet set in charcoal). Excellent patient online customer servic... See more

Company replied

Rated 4 out of 5 stars

Priced as a top end outdoor sofa, and at first impression really pleased with the quality and overall finish. Looks great and is certainly really comfy. I'm a bit concerned the plastic bracket for the... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cane Furniture Store
  4. Furniture Accessories
  5. Garden Furniture Shop
  6. Outdoor Furniture Store

About TALOR Home & Garden

Written by the company

TALOR is a high-end online furniture company shipping across the UK and Europe. Founded in May 2019, we started as a specialist supplier of rattan garden furniture but quickly expanded our range to offer outdoor fabric furniture, pergolas, outdoor rugs, artificial green walls and artificial grass, fire pits, parasols and more.

We pride ourselves on providing an unrivalled service, and customer satisfaction is of utmost importance to us. Our customers are continually stunned by our efficiency and ability to go the extra mile when it counts. Unfortunately, there are rare occasions where mistakes are made (we're only human) or an uncontrollable issue arises - but we believe that the way in which these issues are handled is the most important element of excellent customer service.

We welcome reviews of all kinds on our Trustpilot page and encourage our customers and prospects to read all reviews and responses to gain an extensive understanding of the quality of service we provide.

We kindly request that our customers only provide a fair and balanced review and do not bend the truth or provide information that is inaccurate. We take pride in the fact that we do not manufacture our reviews under any circumstance, meaning that all reviews and overall ratings are consistently reflective of the service we offer.

Our customer service team are always on hand and ready to assist with all queries, no matter how big or small. If you have an outstanding customer service query that needs resolving, we implore you to contact our customer service team prior to leaving public feedback, as we'd really appreciate the chance to go the extra mile and deliver an unforgettable customer experience. Upon a swift resolution of any customer service issues, we feel that you, the customer, can then provide a more balanced review of TALOR.

We'd like to take this opportunity thank you for your interest in TALOR Garden Furniture, or if you are a happy customer of TALOR, we thank you for your valued business and trust in our company.

Take A Load Off, Relax

Shop now, at www.talor.co.uk

Contact info

4.2

Great

TrustScore 4 out of 5

531 reviews

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Rated 5 out of 5 stars

My new TALOR Garden furniture is really lovely…

Garden furniture looked really lovely on the TALOR website and I was not disappointed once delivered. My new furniture is absolutely perfect, and just in time for the lovely weather we are having. Comfortable and stylish, really finishes off all the hard graft I’ve put into my garden. Would definitely recommend TALOR.

July 15, 2022
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Reply from TALOR Home & Garden

Thank you Amanda for your kind words and am thrilled to hear you love your new furniture. I hope you have a lovely Summer and you get to use your furniture often :-)

Rated 5 out of 5 stars

Very efficient service.

Ordered online with very accessible process. Was surprised at just how soon the furniture would be available. Particularly impressed by the company used for delivery.
Only complaint is that it isn't as comfortable as the old stuff it replaces. Had we viewed it in a shop, we wouldn't have chosen this set.

July 14, 2022
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Reply from TALOR Home & Garden

Thank you Marion for your kind review, it is greatly appreciated and I am sorry you don't find it as comfortable as your old set.

Rated 5 out of 5 stars

Would happily order again as my order…

Would happily order again as my order was delivered with faulty chairs & these were replaced within a few weeks

July 11, 2022
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Reply from TALOR Home & Garden

Thank you Pat for your lovely review and for giving us the opportunity to get things resolved for you. You have been incredibly patient and for that we thank you :-)

Rated 5 out of 5 stars

Great service from the minute I placed…

Great service from the minute I placed the order. The furniture is fantastic quality, I had been looking for a long long time and am so happy with my decision.

July 10, 2022
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Reply from TALOR Home & Garden

Thank you Beverley for your lovely review, it is very much appreciated. I am thrilled you love your new furniture and it has been our absolute pleasure :-)

Rated 5 out of 5 stars

The furniture is lovely and both…

The furniture is lovely and both comfortable and stylish. Delivery was within the time frames given at the time of ordering.

July 6, 2022
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Reply from TALOR Home & Garden

Thank you for your review, it is much appreciated :-)

Rated 5 out of 5 stars

Great service from Talor from ordering…

Great service from Talor from ordering to delivery. Phoned a few time for an update and calls were always dealt with efficiently and politely. Absolutely love my higold furniture which has had nothing but praise about comfort and style.

June 30, 2022
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Reply from TALOR Home & Garden

Thank you Jane for your kind review and am thrilled to hear you love your HiGold furniture - they are beautiful sets and well worth the wait :-)

Rated 5 out of 5 stars

Really good communication

Really good communication throughout, regular updates on ETA.

June 30, 2022
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Reply from TALOR Home & Garden

Thank you for your kind review, much appreciated :-)

Rated 5 out of 5 stars

Happy customer….

Very happy with the helpful sales staff and the delivery. The pergola has been built and looks even better than I imagined.

June 29, 2022
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Reply from TALOR Home & Garden

Thank you Sandie for your kind review and I am thrilled to hear you love your new pergola. Looks like we are going to have a hot Summer, so I am sure you will get plenty of use out of it :-)

Rated 5 out of 5 stars

Furniture arrived quicker than expected…

Furniture arrived quicker than expected - really easy to put together and extremely comfortable. The delivery process was very simple and arrived exactly when it did. Love that it has a free winter cover - using it daily to keep the sofa clean.

June 29, 2022
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Reply from TALOR Home & Garden

Thank you for your kind review, it is very much appreciated and I hope you have many years enjoyment with your new garden furniture :-)

Rated 5 out of 5 stars

Happy with service and products

Happy with my order and delivery, services team kept me informed about delivery delay of one of my items and arranged delivery in parts so i get the available products as soon as they are available.

June 29, 2022
Unprompted review
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Reply from TALOR Home & Garden

Thank you so much for your kind review, it is very much appreciated :-)

Rated 1 out of 5 stars

Awful service and delivery

Their delivery and customer service is appalling. I received furniture which was not as on the photos and returned it (delivery driver was rude and didn't like the fact it was being returned) and re-ordered a different set. The new set arrived (another afternoon away from work) and the delivery driver couldn't build it, said it was the wrong way around and was not right. It was then handled with no care at all to sling it in the back of the van (the driver actually said he didn't care if it got damaged). When being received back it was built by TALOR and they said it was right despite the box giving wrong dimensions (?). They now want to re-deliver that set but are not prepared to offer any discount for the disruption caused by them. Just awful

June 27, 2022
Unprompted review
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Reply from TALOR Home & Garden

Thank you for your review Lindsey. We are actively trying to resolve any problems with your order so it would not be right for me to respond to your comments at this time. Thank you for your patience.

Rated 5 out of 5 stars

Good service all round

Good service all round. Our new furniture is great quality, it was delivered and assembled quickly.

June 15, 2022
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Reply from TALOR Home & Garden

Thank you Rhys for your kind words, they are much appreciated :-)

Rated 5 out of 5 stars

Love my new sun lounges good quality…

Love my new sun lounges good quality good communication would use them again

June 15, 2022
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Reply from TALOR Home & Garden

Thank you so much for your kind words, much appreciated and hope to welcome you back as customers again :-)

Rated 4 out of 5 stars

Great Customer Service

Item was great and arrived as described and within the timelines advised.
Unfortunately item was slightly damaged on delivery however Scott from the Customer Service team I couldn’t fault. Prompt, polite, didn’t have to wait days for a reply and resolved the issue immediately. A great addition to the team.
Star lost only because item arrived a little damaged.

June 11, 2022
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Reply from TALOR Home & Garden

Thank you Simon for the kind words and apologies that the item arrived a little damaged :-)

Rated 4 out of 5 stars

Great modern garden furniture

Really like our new garden furniture - very modern and appears to be well made.
Delivery was good, quick and good customer service.

A couple of cons about the furniture itself:
- Once the seat cushions are on, the chair arms are a bit low.
- The teak stain runs a bit in the rain (to be expected as we didn't want to bother with a cover, and just don't push the chairs fully under the table)
- It took quite a while to assemble.

Otherwise / in general, very content! :)

June 10, 2022
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Reply from TALOR Home & Garden

Thank you for your kind words. I have sent you an e-mail regarding the teak with a solution for you :-)

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