Tamobykesport Reviews 

93
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and solid build of the bikes, finding them durable, reliable, and powerful for various uses. Many users report positive interactions with customer service, highlighting their helpfulness and responsiveness in addressing concerns, often providing solutions like replacement parts. However, some customers also noted initial product defects, such as missing parts, broken components, or faulty tires and batteries upon delivery. Others experienced poor communication, slow response times, or difficulties resolving issues, sometimes receiving incorrect parts. Shipping and delivery concerns were also mentioned, with reports of delays or unupdated tracking.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers expressing... See more

Quality

People report positive experiences with quality, noting that many products offer more torque and power than... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing satisfaction, highlighting... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers praising prompt and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Second bike purchase. This one was missing a screw for handlebars and the front light was broken and bracket bent. Sent photos requesting replacement with 24 hrs but 5 days later don’t have any confir... See more

Rated 4 out of 5 stars

It would be 5 stars, but when the bike is shipped, both tires are completely flat. The rear tire was popped outside the wheel. This meant I had to turn the bike upside down to get the tire inside the... See more

Rated 3 out of 5 stars

The manual to build the bike was NOT user friendly, and the pictures were in black and white making it difficult to make out some of the details needed to execute the build. Also, I called the custome... See more

Rated 3 out of 5 stars

E-bike arrived pretty quickly but unfortunately came with defective wheel bearings. Currently waiting on a response from the warranty dept. Other than that, it's a super cool bike and seems really sol... See more


3.8

Great

TrustScore 4 out of 5

93 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 month

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3.8

All reviews

(93)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Their customer service is very helpful…

Their customer service is very helpful and very attentive to my problems and helps me solve them haven't had customer service like this in a very long time excellent service especially for the bike will continue to buy bikes from them and parts.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service ! received bike and does not work at all.. won't turn on. Spent 6 hours going through everything to make sure all was connected properly to no avail. emailed customer service and after several back and forth, waited 3 weeks for a new display module to be delivered... No improvement !! Requested a refund as did not want to wait 3 to 4 weeks each time for a part to be shipped for replacement. Requested to return / refund bike to company to which have had numerous back and forth emails that now packaging was not sufficient. After package was professionally package ... BETTER than when it was shipped to us, still denied to return bike due to packaging. Called phone number over a dozen times with no answer during China business hours. Finally reached a person at 1 a.m. China time who said they would definitely have someone call me... no call back... only and email to tell me that packaging was bulging an to see example pics.... which were the SAME condition as the pictures sent of our professionally packaged return. They are using every excuse as to not refund and now have an $$800 paper weight as it is completely useless !! DO NOT BUY FROM THIS COMPANY... I invite them to contact me back still but very doubtful but will update should any resolve take place...

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve ordered my replacement key on…

I’ve ordered my replacement key on January 5th. It’s February 9th tracking ingo hasn’t updated. 2 weeks after I ordered the key they called me and said they needed the key code I called them back and gave them the key info at this point I thought everything was good to go. Around February 1st I’m thinking where my key smh I contacted them and they said they’ve been waiting for the code still. Emailed back and forth and they do have recollection of talking and say we will expedite the process. Still nothing. I deal with better Chinese companies through WhatsApp with then these people. It’s rediculous still no key btw

February 2, 2026
Tamobykesport logo

Reply from Tamobykesport

Hi there,

After you placed the order, we sent you an email requesting the key code, but we did not receive a reply at that time. We process orders based on the information received via email.

We sincerely apologize for the inconvenience. The delay also coincided with the Lunar New Year holiday, during which our factory was closed, so we were unable to manufacture and ship your key in time.

Your order is now being expedited, and we are prioritizing the processing and shipment.

Thank you for your patience and understanding.

Rated 4 out of 5 stars

Second bike purchase

Second bike purchase. This one was missing a screw for handlebars and the front light was broken and bracket bent. Sent photos requesting replacement with 24 hrs but 5 days later don’t have any confirmation they will send replacement parts. It seems as if they are trying to get FedEx to pay for it or something. Just wish they would send replacement parts so my son can ride his bike.

February 2, 2026
Rated 5 out of 5 stars

Good quality.

Ordered an E-bike from here based on Amazon reviews. Delivery was quick and the bike was good quality. Size was as described for 12 yr old boy height. It was packaged well for such a heavy and large item. So far the bike is working well and we were able to just maximum speed to 15mph since it’s for a child. Would buy again.

December 25, 2025
Rated 1 out of 5 stars

this is the only response i got from 8…

this is the only response i got from 8 emails and i still do not have a resolution??????

December 26, 2025
Tamobykesport logo

Reply from Tamobykesport

Hi there,

Sorry for the delay and thank you for your patience.

We’d like to kindly let you know that we have sent several emails requesting the outer package photos as well as any other relevant photos or videos, but we haven’t received a response yet.

To help us verify the issue and proceed with an appropriate after-sales solution, please reply to our email and provide the requested materials once the package is received. As soon as we receive them, we will review and assist you promptly.

If you have any questions or need further assistance, please feel free to contact us at any time.

Thank you for your understanding and cooperation.
Have a great day!

Rated 5 out of 5 stars

Strong and Fast .

Was at first skeptical about the purchase after a month of research on about 50 ebikes I choose the v29 pro and boy i was happy i made the best choice at this decent price range with hydraulic brakes which are very good if not the best and at 6feet weighing 270 this bad boy rides me like am a feather in the wind ,very powerful ,I call it the little monster lol . Delivery and packaging was a breeze and tamobyke customer service where top notch with response. In all i think the v29 is very durable and reliable, I use this for daily commute and got heads all turning in my jersey city . Just Buy it , trust me u won't regret it . Happy New Year .

December 25, 2025

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