Town & Country Mortgage Services Ltd Reviews 

1,265
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, knowledgeable, and approachable during every stage of the mortgage journey. Many people mention that advisors provide clear, thorough explanations, which helps first-time buyers feel confident and well-supported. Some people also felt that the remarkably fast response times and proactive communication were major highlights of the service. Reviewers frequently appreciate that advisors remain readily available outside of standard business hours to resolve urgent issues and answer questions. Buyers note that overall user experiences are smooth, efficient, and completely tailored to handle unique financial situations.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and efficient throughout the mortgage process.... See more

Service

Customers report widespread satisfaction and appreciation for the exceptional mortgage service. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional communication and prompt... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast turnaround times and... See more

User experience

People report positive experiences with user_experience, noting that the mortgage process is surprisingly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T&C were fantastic, specifically Michael Longley who was really informative and just made the process chill and stress free. We are first time buyers and a bit more complex, we didn't actually think w... See more

Rated 5 out of 5 stars

Gary and Sommer have been fantastic in helping secure a mortgage to buy our property. Gary helped negotiate terms and secure a great deal. They were both super knowledgable and so helpful and approac... See more

Rated 5 out of 5 stars

Michael made our experience so easy and we couldn’t be more grateful! We initially went with another broker but he was so knowledgeable, quick and happy to help us, alongside just being a great guy. H... See more

Rated 5 out of 5 stars

Stephen Donoghue has been incredibly helpful and kind throughout our process of securing a mortgage offer. Any questions we had, he was happy to help, anlways picked up the phone, and we felt immensel... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Income Protection Insurance Company
  4. Insurance Broker
  5. Life Insurance Agency

Written by the company

Mortgage Brokers - Town & Country Mortgage Services Ltd have been providing expert mortgage advice in Luton and across the UK for over 20 years. Our job is to save you money, by finding the best mortgage deal and insurance cover for you, providing value for money and meeting your expectations at every opportunity. https://tandcmortgages.co.uk/?gclid=EAIaIQobChMIr4eAl9qR-wIVmeR3Ch1InwQEEAAYASAAEgKdu_D_BwE


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,265)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Best mortgage advisors (Michael)

Couldn't of asked for more reliable mortgage advisors. Michael you have been fantastic, easy to speak to, prompt with your emails and paitent for us first time buyers. Finding us great deals and making us feel at ease!
Thankyou so much for all your help and support

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Town and country were great 10*

I knew when we approached t and c they would struggle to sort out a mortgage, Michael longley was amazing all the way through the process and with the help of mitchell they manage to sort us out with a great deal and provide us with our first home.. cannot thank these guys enough they went above and beyond to help us and kept us informed every step of the way.
Excellent service.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

We have used Town & Country a couple of times after they were recommended by a friend. I understand fully why they were recommended to us and would definitely recommend them to others in future.

We were luckily enough to have Michael Longley as our advisor. Our house purchase wasn't straight forward and Michael was professional, knowledgeable, friendly and incredibly helpful at every twist and turn. As soon as I knew I needed mortgage help again, I went straight to him without question. I find money matters quite challenging but he's helped to explain it clearly and is always helpful and responsive to all my questions!!

I sincerely hope I won't need any more help with my mortgage for the next few years but I would recommend Town & Country (and Michael) to anyone and will always use them in future. Absolutely brilliant service - thank you.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Mortgage Broker!

Michael made the whole mortgage process very smooth & simple. As a first time buyer, I was unclear on all of the steps, processes and things needed - but Michael was there to guide me through the whole way! Would definitely recommend T&C Mortgage Services - they were recommended to me by a friend who had used them before.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve had a great experience with Gary…

We’ve had a great experience with Gary and Georgie. They’ve been incredibly responsive, replying to emails promptly - which really shows their dedication and commitment.

Gary has been thorough and clear in all his explanations, helping us feel informed and confident at every step. Georgie has also been great, keeping us updated and in the loop while we waited for our mortgage offer.

We would highly recommend their services and look forward to working with them again in the future!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Town & Country great service

Town & Country have been really helpful throughout the whole process of affordability and mortgage application.

They have always been very responsive and knowledgeable providing us details of all different scenarios so we were making decisions with all the required knowledge.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

We can't thank Michael & Sommer enough…

We can't thank Michael & Sommer enough for the amazing work they done in order for us to achieve our dream home.
Their level of communication & understanding has been exceptional.
The team went above & beyond to help us in the most of difficult of times.
I would be only using Town & Country Mortgage Services in the the future & would always recommend them to family, friends, colleagues.

Thanks once again guys.

Jason & Katie

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent advice

Zoe provided excellent advice and quickly answered all of my questions, I highly recommend!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Quality service from a team you can trust

I’ve used Town & Country for the past 4 years since buying our first home following a recommendation for a friend.

More recently, I’ve gone back to T&C to move house. They have been as friendly and approachable as ever. No question is ever stupid and they go the extra mile to get you the best possible rates.

Massive thanks to Gary and Georgie for their help. We are now at Mortgage offer issued and cannot wait to move into our new home!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Michael helped my partner and I with…

Michael helped my partner and I with securing a great mortgage offer. As first time buyers we were both new to the process, but Michael was a fantastic help in ensuring we understood everything and answered all questions. Communication was consistent throughout the process and helped it be as stress-free as possible! Would highly recommend.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

So far so good! We have had the pleasure of dealing with Michael Longley. Everything has been calm, professional and stress free. Michael found us the best possible mortgage for our circumstances and explained everything in detail. Communication has been great. Highly recommend Town & Country.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

A close friend recommended me Town & Country as they had used the firm for their mortgage advisor.
We dealt with Michael along the way and it was faultless; he helped answer all of our questions at every step and kept us updated throughout. At no point did we need to chase and we felt confident in the service provided. I would very much recommend T&C services.

June 12, 2025
Unprompted review
Rated 4 out of 5 stars

Mortgage offer

Mortgage offer both Lewis and Mitchell were very helpful at every step of the way and guided us in taking the best informed decisions. Their services are commendable.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Town and Country Mortgage Services

We recently had the pleasure of working with Lewis Caygill and his team at Town and Country Mortgage Services to secure our mortgage, and we cannot recommend them highly enough. From the very beginning, Lewis and his team were incredibly professional and attentive, guiding us through every step of the process.

What truly stood out to us was their meticulous attention to detail. They took the time to thoroughly understand our unique circumstances, ensuring that the solution they provided was tailored specifically to our needs. This personalized service made all the difference, and we felt supported and informed throughout the entire process.

Lewis’s experience in the industry was evident as he navigated potential challenges with ease and provided valuable insights that helped us make informed decisions. The entire team was responsive and available to answer any questions, making the experience as hassle-free as possible.

If you’re in the market for a mortgage and want a smooth, stress-free experience, we wholeheartedly recommend reaching out to Lewis Caygill at Town and Country Mortgage. Their dedication to their clients and commitment to excellence truly set them apart.

Thank you, Lewis and team, for making our mortgage process so seamless!

May 30, 2025
Unprompted review

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